I took my bike for a standard service plus a fix to my rear wheel. Initial quote was €180-€200. After review they called me up and it was explained it would be €280-€300 as it needs more work than ini... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First and foremost, great staff. Mick, Dave and Matt helped me with my bike, helmet, shoes etc. I moved from the USA where there are "local bike shops" and "brand superstores". This store is larger an... Zobacz więcej
Reakcja na opinię
Such a simple and seamless process when buying my new bike from CycleSuperstore. The store manager Marc himself helped me with deciding what bike I should get. I told him what I needed and within minu... Zobacz więcej
Reakcja na opinię
Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful . Purchase and all correspondence very efficient . Unfortunately small mishap on 2nd cycle o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.
Dane kontaktowe
Airton Road, D24 AW96, Dublin, Irlandia
- 01 463 2270
- Sales@cyclesuperstore.ie
- www.cyclesuperstore.ie
4,5
Doskonała
165 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Cycle Superstore
Hi Eileen,
Thanks so much for the great review! We are delighted to hear you enjoyed dealing with our team, it is always a pleasure to share our passion for cycling. We look forward to welcoming you back to the store soon!
A slow, steady decline
I've been a fan of Cycle Superstore for many years now, but the past few months have seen nothing but a steady decline from them on a couple fronts.
First, back in the spring/summer, you couldn't get a single maintenance appointment there. I was building a bike at the time, emailed the workshop asking a few questions and asking if they could fit me in. They wrote back Sure Thing, we can fit you in. I followed up with them to try and schedule it, and they never bothered to write me back. Bit of a bummer.
Next, I was on the Tour de Beara, and a woman I was riding with had her bike kinda fall apart on her. That was fresh out of their workshop. Seat kept dropping, chain blew off. Mess.
Then I bought some tyre sealant, and they shipped me some that was expired, so that was a bummer. They did refund that fairly quickly though, which was nice, but how does that even happen in the first place?
Finally, now it's their web order department. I ordered some gear, been waiting for 11 days now for it due to backups at GLS I guess. I have written back asking for a follow up. No reply to email. I called them and pressed 2 for web orders, that mailbox is full.
So....what's left?
15 grudnia 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Tiny Dancer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced. While delivery delays can happen at this time of year due to courier network strain, that does not excuse our lack of response, and we sincerely apologise for the poor customer service you received.
Regarding the workshop, spring and summer are extremely busy, and we always recommend booking well in advance to secure a slot. We hope you’ll consider visiting us again in the future to see the improvements we’re making.
Odpowiedź od Cycle Superstore
Hi RMcD,
Thanks for your review! We’re glad you found the product lookup easy and that your order arrived quickly. We hope to see you back in the store soon.
Odpowiedź od Cycle Superstore
Hi David,
Thanks for the great review! We’re delighted to hear you enjoyed the service and we look forward to welcoming you back to the store soon.
Extremely helpful,great product…
Extremely helpful,great product knowledge from David and the team couldn’t have done more for us.
25 listopada 2025
Odpowiedź od Cycle Superstore
Hi Gary,
Thanks so much for your kind words! We’re thrilled to hear David and the team could help and that you were happy with the service and product knowledge. We really appreciate your support and hope to see you back in the store soon.
Odpowiedź od Cycle Superstore
Hi Tommy,
Thanks so much for the great review! We’re glad you enjoyed the range of products and that everything arrived quickly. We look forward to seeing you back in the store.
From getting quotation to being…
From getting quotation to being assisted by the salesperson in trying the bike. Very smooth!
17 listopada 2025
Odpowiedź od Cycle Superstore
Hi Joven,
Thanks for taking the time to share your experience! We’re delighted to hear the process from quotation to trying the bike was smooth and that our team could assist you along the way. Enjoy your new ride and we look forward to seeing you back in the store
Bought a new road bike and some gear
Bought a new road bike and some gear a few weeks back. First time I used cyclesuperstore. I have to say they were absolutely great to deal with. Really friendly, good advice, no problems trying a couple of bikes and changing minds. Held gear a few weeks for me when waiting for bike to work voucher. I'll come back!
6 listopada 2025
Odpowiedź od Cycle Superstore
Hi Jonas,
Thanks so much for your kind words! We’re thrilled to hear you had a smooth experience trying out bikes and picking up your gear. We’re glad we could hold everything for you while waiting for your Cycle to Work voucher. Can’t wait to welcome you back next time — enjoy your new road bike! 🚴♂️✨
Patient and professional
I had interaction with four different staff members while I made up my mind what bike I should buy. All were very professional and answered all my questions with great patience.
6 listopada 2025
Odpowiedź od Cycle Superstore
Hi Andrew
Thank you for taking the time to share your experience! We’re delighted to hear our team could guide you patiently and professionally while you decided on your bike. We’ll be sure to pass your kind words on to the staff involved. Enjoy your new ride and happy cycling! 🚴♂️✨
Top class service
Top class service.
We knew from the first moment we spoke to Cian and Mark that we were going to be buying our ebikes in Cycle Superstore.
30 października 2025
Odpowiedź od Cycle Superstore
Thanks so much for the great review! We're delighted to hear that Cian and Mark made such a strong first impression and helped you choose your new e-bikes. Enjoy the rides ahead!
Great service
Great service, got the upgrades i needed for my Mountain Bike, shoutout to Michael
27 października 2025
Odpowiedź od Cycle Superstore
Thanks a lot for the great feedback! Delighted to hear Michael got you sorted with your MTB upgrades — enjoy the ride! 🚵♂️🔧
Cycle Superstore is a one stop shop
Cycle Superstore is a one stop shop. Great selection of bikes, clothing,shoes, assessories and tablets for water plus recovery products. Postage is very efficient, happy days
4 września 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Bernie,
Thank you for taking the time to leave a review.
We're delighted to hear that you were happy with the range in-store/online, and that your delivery arrived quickly. Making it easy to get everything in one place, from bikes to clothing to recovery products, is exactly what we aim for.
Really appreciate your support.
Kind regards,
Tom
Easy to order on the website and a…
Easy to order on the website and a super fast delivery. I was delighted to get my 226ers!
3 października 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that your 226ERS order arrived quickly. Enjoy your products, and we can’t wait to see you again soon!
Poor service
I brought my father-in-law (who’s over 80 and still cycles regularly) to get his first hybrid e-bike. Unfortunately, the whole experience has been very frustrating.
When I collected the bike, the back brakes were spongy and wouldn’t stop properly, so I had to bring it back to be fixed. They also fitted mudguards, but the front one fell off after only two rides. Not long after, the front brake stopped working completely.
He had also paid for a different set of handlebars, but they weren’t in stock at the time. We were told they would be fitted when the bike was having its first service. At no point were we made aware there would be an additional charge for fitting. When I collected the bike after the service, the handlebar grips had even been put on the wrong way around. On top of that, I later realized they hadn’t given me the old handlebars back, so I had to ring up and will now have to make yet another trip to collect them.
To make matters worse, my father-in-law lives two hours away, so every return visit has been a real inconvenience.
The staff themselves were friendly, but the repeated problems, unexpected costs, and poor attention to detail mean we won’t be back.
30 września 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi there,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the issues you and your father-in-law experienced, particularly given the travel involved. While it’s great to hear our staff were friendly, the repeated problems, unexpected charges, and oversights you described clearly don’t reflect the standards we set for our service.
We’ll review this internally with the workshop team to ensure these issues don’t happen again. If you’d like, please get in touch directly with us at Marketing@cyclesuperstore.ie and we’ll be happy to discuss how we can make this right.
— The Cycle Superstore Team
I bought a nice gravel cube bike here…
I bought a nice gravel cube bike here last year, still serving me well
29 października 2024
Opinia niezależna
Odpowiedź od Cycle Superstore
Thanks for sharing! Great to hear your Cube gravel bike is still going strong — wishing you many more happy rides ahead.
I bought a Cannondale bike here
I bought a Cannondale bike here . It is the electric one. I really like it when I ride I feel it is very light and convenient. Thanks for the very warming seller and the good quality bike.
12 czerwca 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Ella,
Thank you so much for your kind words and for choosing us for your new Cannondale e-bike. We’re delighted to hear you’re enjoying how light and convenient it feels to ride, and it’s great that our team made the experience warm and welcoming for you. Wishing you many happy journeys on your new bike.
Tom
Got a really good Felt bike at cycle…
Got a really good Felt bike at cycle superstore. The team were extremely helpful in choosing a bike that suited me. The sales assistant was very well informed on each of my options and has a great knowledge of each brand and style- wish I could remember their name to give a shout out!
9 września 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Robert,
Thank you so much for the fantastic review. We’re delighted to hear you’re enjoying your new Felt bike and that our sales team could help you find the right fit. I’ll make sure your feedback is shared with the staff so they know the great impression they made. We really appreciate your recommendation and hope you have many great rides ahead.
Tom
Lacks leadership and customer service
There appears to be no communication between staff or departments. I had to constantly ring to follow up on several issues.
Dropped the bike in for its first service there was a noise coming from the motor which was not addressed. Had to return the following week which meant a cycle of 65km round trip again.
Very poor customer service, everyone appears enthusiastic but actually nothing gets done .....
4 lipca 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Paul,
I’m really sorry to hear about the trouble you had trying to reach us. We’re definitely open and trading every day, so I completely understand your frustration if your calls and message were not returned. That’s not the level of service we aim to provide.
We’d like to sort this out for you as soon as possible. If you’re still interested in a bike under the Bike to Work scheme, please email us directly at marketing@cyclesuperstore.ie
with your contact details and we’ll make sure a member of our sales team gets back to you quickly.
Thanks for bringing this to our attention.
Tom
Unable to contact this so-called business
I was looking at buying a bike for 5k but wanted to use bike to work scheme to pay for some of the cost. I rang 5 times throughout the day but no answer so I eventually left a message that included my contact details. This was over one week ago. After reading other reviews I don't know how these cowboys are still in business, the only thing I can think of is that they are closed down
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Cycle Superstore
Hi Arthur,
I’m very sorry to hear about the difficulty you had trying to reach us. That’s not the experience we want for anyone, and I understand how frustrating it must have been, especially when you were exploring a bike purchase with the Bike to Work scheme. We are open and operating as usual here in Tallaght, with our showroom and sales team available to help customers every day.
Could you please email us at marketing@cyclesuperstore.ie
with your contact details so we can follow up directly and assist you with the Bike to Work process?
Thank you for bringing this to our attention.
Tom
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.