I tried to book a cruise on the web site, but my payment didnt go through. I immediately received a call from Scott to inform me that he could take payment over the phone to secure my booking. He pro... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have always booked our cruise holiday through Cruise Nation and it has been a good experience. However this time we experienced a small problem, not Cruise Nations' fault, we were through the proc... Zobacz więcej
Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Zobacz więcej
Janine (Customer Service) responded to my email question on the same day, and did everything possible to satisfy my requests. First holiday booked with Cruise Nation and I can say the booking ex... Zobacz więcej
Informacje dotyczące firmy
- Biuro organizujące wycieczki statkiem
- również w kategorii:
- Biuro podróży
Napisane przez firmę
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Dane kontaktowe
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Zjednoczone Królestwo
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jemma in Cruise Nation Customer Service…
Jemma in Cruise Nation Customer Service has always been so helpful when we needed her. This is our 12th cruise booked with Cruise Nation, and no other agents can beat their prices. Excellent service !
25 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re absolutely delighted to hear that Kaylee was able to guide you through your first cruise booking and make the whole process feel easy and reassuring.
It’s wonderful to know that she took the time to explain each step, answer all your questions and make sure you were happy throughout. We’ll be sure to share your lovely comments with Kaylee, who will be thrilled to know how much her help and expertise were appreciated.
Most importantly, congratulations on booking your first ever cruise! We hope you have an amazing time and make some wonderful memories. 😊
Cruise Nation Customer Services Team.
Jemma in Customer Services was extremely helpful and very friendly. Jemma easily resolved our travel issue for us.
19 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Jemma was so helpful and friendly, and that she was able to resolve your travel issue so easily.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
We have been cruising since 2014 and…
We have been cruising since 2014 and invariably go via Cruise Nation. Yesterday we booked to go to Korea/Japan this coming November ... I used the on-line booking tool to book but the cabin selected was not detailed in the paperwork so I rang this morning ...
Jemma was very competent: she sorted out the cabin for us and went on to deal with the "free at sea" deal ... we decided to do that, and also pay Gratuities upfront (we always pay Gratuities so that ALL crew members share).
Within minutes Gemma had deftly handled all and we have nothing left to door pay except look forward to our cruise on the Jade (a ship we already know).
THANK-YOU GEMMA for been so friendly, professional and obviously experienced.
18 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback and for your continued support of Cruise Nation since 2014. We’re delighted to hear that Jemma was able to quickly sort out your cabin details and assist with adding the Free at Sea package and prepaid gratuities.
It’s wonderful to know that Jemma’s friendly, professional and knowledgeable approach made everything so straightforward, leaving you with nothing left to do but look forward to your cruise on Jade! We’ll be sure to share your lovely comments with Jemma and the wider team. 😊
Don't Panic ! any issues they sort it
Ryanair cancelled our return flight,
Spoke to Jemma this morning ...sorted within 15 mins
great customer service
16 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help when your return flight was cancelled by Ryanair and get everything sorted so quickly.
It’s great to know that you received such efficient and reassuring customer service when you needed it. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you’ve found our team prompt and responsive when answering your questions.
We’ll be sure to share your lovely comments with the wider team, who work hard to provide helpful and efficient service for our customers. 😊
Very helpful
Very helpful, eased the pre holiday concerns of a not so tech savvy pensioner regarding e tickets.
14 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that our team was able to help with your e-tickets and put your mind at ease ahead of your holiday.
It’s wonderful to know that we could make things feel a little simpler and give you confidence before you travelled. We’ll be sure to share your kind comments with the team, who work hard to provide helpful and reassuring service for our customers. 😊
Excellent customer service
Excellent customer service - Jemma was extremely helpful and went above and beyond to change my cruise
14 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was extremely helpful and went above and beyond to assist with changing your cruise.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service and go the extra mile for our customers. 😊
Absolutely lovely customer service…
Absolutely lovely customer service staff, polite and very professional. I felt she had a genuine interest in my holiday. The full booking process was simple right through to the end payment. Will definitely use cruise nation in the future.
14 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you received such lovely, polite and professional customer service, and that you felt our team genuinely took an interest in your holiday.
It’s wonderful to know that you found the booking process simple from start to finish and that you would choose to use Cruise Nation again in the future. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers. 😊
Failure to look after it's customers
On 8th August I was informed my flight back from my cruise was cancelled. This wasn't Cruisenation fault but the follow up is. They said that the best option for the 5 of us (including my 1 year old grandson) was to fly from Naples to Istanbul sit in an airport for 6 hours then fly from Istanbul to Manchester. We said this was not an option. We asked if we could fly from another airport (Rome) and for them to arrange a minibus with a child's car seat. Today is the 9th September and despite many many emails and phone calls we still have no idea how we are supposed get home from our cruise. This is a holiday i have paid almost £9000 for. It has finally been escalated today although I fear that we will get more lies and excuses. I have booked a few times before with Cruisenation including a cruise in January to Japan South Korea and Hong Kong. I am absolutely beside myself with worry and having recently lost my husband i really don't need any more stress. I don't know if I will ever trust this company again
9 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for taking the time to share your feedback. We’re genuinely sorry for the worry and frustration this situation has caused, particularly given the circumstances and the fact you were travelling as a family with a young child.
We appreciate that the original flight cancellation was outside of our control. When we discussed the available alternatives with you, the options presented were the most suitable available at the time. We also understand that you requested to explore flying from an alternative airport in Rome, and we provided options for you to consider. We completely understand that you wanted to review these before making a decision, however, by the time you came back to us, the first option you had been considering was unfortunately no longer available and the alternative was not what you wanted.
We appreciate how frustrating this has been. Flight availability following schedule changes is subject to live supplier availability and can change while arrangements are being reviewed, which unfortunately affected the options available to us.
I can now confirm that, since this review was posted, a suitable flight has been secured for you and we have also arranged a transfer to assist with your journey home, at no additional cost to you.
We’re pleased that we have now been able to put the arrangements in place and will certainly take your feedback on board regarding the communication and support you received throughout this process.
Janine was exceptionally helpful today…
Janine was exceptionally helpful today with my enquiry about our API. She organised everything and kept me informed at all time. Excellent customer service thanks.
3 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was exceptionally helpful with your API enquiry and that she kept you informed throughout the process.
It’s fantastic to know that Janine was able to organise everything for you while providing such excellent customer service. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Change of room
Change of room
Laura sorted this out for us quickly & efficiently. Lovely to be able to talk to someone rather than use chat or email. This is what I like about cruise nation staff
1 września 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Laura was able to sort out your room change quickly and efficiently, and that you appreciated being able to speak directly with a member of our team.
It’s great to know that having friendly and helpful staff available to speak to is something you value about Cruise Nation. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard to deliver excellent service for our customers.
Janine was extremely accommodating and…
Janine was extremely accommodating and efficient. My issue was resolved and an email received updating me.
Thank you Janine for the excellent service 😊
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was so accommodating and efficient, and that your issue was resolved with a prompt update by email. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers. 😊
We had a very positive experience…
We had a very positive experience contacting Cruise Nation Customer Service this morning. The call was answered very promptly by Janine, who was most helpful and cheerful and genuinely wanted to help. She got our Advanced Passenger Information sorted out with Air Canada very quickly. Thanks again Janine for providing such excellent customer service.
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to assist so promptly with your Advanced Passenger Information and get everything sorted with Air Canada so quickly. It’s lovely to know that her helpful and cheerful approach made your experience such a positive one. We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Above and beyond is standard for Olivia!!
We had major issues with our reserved accommodation in NYC (not wheelchair accessible) but Olivia was an absolute angel in resolving this situation for us and arranged suitable accommodation for our needs. She was very patient, sympathetic and supportive in making sure our trip was back on the right track. She was amazing and dealt with the hotel directly that we had the issue with and also another 3rd party who was used to book the accommodation. It may have taken almost 6 hours to get a resolution but this was not anything to do with Olivia. She kept us informed at all stages. We have booked several holidays with Cruise Nation in the past and this was the first trip we’ve had any issues with. We will continue to recommend this company and Olivia to all our friends and family
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for such wonderful feedback and for your continued support of Cruise Nation. We’re so sorry that you experienced issues with your original accommodation, but we’re delighted to hear that Olivia was able to support you and find suitable accommodation for your needs.
It’s fantastic to know that Olivia remained patient, sympathetic and supportive throughout, kept you updated at every stage and worked directly with the hotel and third party to reach a resolution. We’ll be sure to share your incredibly kind comments with Olivia and the wider team, who work hard to deliver excellent service for our customers.
Thank you also for your continued trust and recommendation — it really is appreciated. 😊
Kimberley was great help with our…
Kimberley was great help with our request to change hotels.
She came up with a great solution to our request all within 24 hours!!
Brilliant service!!
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley was able to come up with such a great solution for your hotel change and get everything arranged within 24 hours. It’s wonderful to know you received such brilliant service. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers. 😊
We booked our honeymoon back in 2016…
We booked our honeymoon back in 2016 with Cruise Nation and keep going back to them to book other trip, unfortunatly due to health reasons they have not always gone ahead but the team, especially Jemma, who most recently helped with my queries. Thank you, I can't wait to book our next trip with you.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your lovely feedback and for your continued support since booking your honeymoon with Cruise Nation back in 2016. We’re delighted to hear that Jemma has been so helpful with your recent queries. It’s wonderful to know you continue to come back to us, and we look forward to helping you arrange your next trip when the time is right.
Thank you for being so Helpful
I would just like to say a huge thank you to Jemma for the help & support she gave me in my conversation today. From the very beginning, Jemma was friendly, polite & extremely helpful. Nothing was ever too much trouble, & she genuinely went out of her way to find all the information I needed. Jemma also took the time to forward additional information that has been really useful to us for our forthcoming cruise. What really stood out to me was Jemma’s patience & empathy. You could tell that she genuinely cared about helping rather than just trying to get the conversation finished. In my opinion, Jemma is absolutely top class, & the company should be very proud to have someone like Jemma representing their business. Customer service like this makes such a difference and is sadly not something you come across every day. Thank you once again Jemma, for all your help. It was very much appreciated & it made the whole experience so much easier.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for such wonderful feedback. We’re absolutely delighted to hear that Jemma provided such friendly, patient and supportive service, and took the time to find all the information you needed for your forthcoming cruise.
It’s fantastic to know that her patience and genuine care made such a positive difference to your experience. We’ll be sure to share your incredibly kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
First Class Service
Due to change in our itinerary we had to cancel our River Cruise. From the moment we notified Cruise Nation about our decision they followed up our request promptly and efficiently and within a few days we received a full refund. Thanks to Jemma for her dedicated assistance in this matter.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your kind feedback. We’re sorry to hear that you had to cancel your river cruise due to the change in itinerary, but we’re delighted to hear that Jemma handled your request so promptly and efficiently and that your refund was processed quickly.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
I had dealings with Tracy and Jemma at…
I had dealings with Tracy and Jemma at Cruise nation and they both gave excellant service
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Tracy and Jemma both provided you with excellent service. We’ll be sure to share your lovely comments with Tracy, Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Jemma of Cruise Nation got back to me…
Jemma of Cruise Nation got back to me same day and did what I asked.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma got back to you the same day and was able to action your request so promptly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
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