Crocs Recenzje 263

I feel like I'm dealing with a bogus website the service is so bad. No sign of my order after 3 weeks so I emailed them, then they slowly got back to tell me they would resend the order, then I get another email to say one of the items not in stock, then another email to say another item now out of stock (had a Quick Look on website and seem to be in stock). I have now requested a refund and they said they will process and told me my refund case number is '...' ??? Who am I dealing with here?!

Crocs annulerede en del af min ordre. Skrev til kundeservice, der efter 4 dage skrev tilbage at jeg kunne bestille skoene på ny. I mellemtiden havde de trukket penge for de sko de aldrig sendte :(

Habe mir teure Crocs bei Deichmann geholt standen leider etwas zu lange in der Sonne und schon von 44 auf gefühlte 42 geschrumpft ?! Daneben standen Noname Gummilatschen denen fehlte nichts! Deshalb nie mehr Markenschuhe von denen!

Værste shop oplevelse ever!!!!!!!!!!!!!! Køb ALDRIG derfra!!
Jeg køber to par crocs træsko til 111 euro, som jeg desværre ikke kan passe, i det beløb er der også en mindre fragt.
Da jeg skal sende retur, får jeg at vide på posthuset at det ikke er en returlabel, men at jeg selv skal betale for retur. Retur koster 1037 kroner, hvilket er over 200 kroner mere end hvad jeg gav for skoene.

Jeg kontakter dem og beder dem om at sende en returlabel jeg kan bruge, da det da ikke kan være rigtigt at jeg skal betale SÅ meget i returomkostninger. Jeg får besked 3 dage efter, med beskeden om, at der ikke er andre muligheder, men at jeg selv skal stå for det!!

Tak fordi jeg lige mistede 800 kroner- TAK FOR ABSOLUT INGENTING!!!!

Det er simpelthen skandaløst, og jeg køber selvfølgelig ALDRIG mere fra deres shop!! Håber andre læser med her- KØB IKKE fra deres shop!!!

Customer care experience was even worse than the horrible delivery experience with last-mile partner DPD ( Delivered to the wrong address 1km away. The addresses don't even resemble each other.) Crocs' support is completely useless, and they said they have no responsibility if the delivery is made to the wrong place. (I did not hire DPD, you did, and I have to deal with them?) CROCS DON'T CARE ABOUT THEIR CUSTOMER EXPERIENCE - pray your order goes perfectly, once they handle it to the first pigeon they find, it is the customer's problem.

I ordered from crocs.eu and then read all the bad reviews here, so I was really afraid that the order would be messed up and I’d have trouble with returns, but the order was accurate and the delivery speedy - it arrived on the fourth day from ordering.
So overall, no problem, it was great!

Bestilte flere par crocs og alle er leveret korrekt. de var rimelige i pris og levering var hurtig - 5 dage. Kunne følge leveringen og det var kun postnord der var nogle sløve padder.

Jeg har bestilt mange par, over crocs.eu.
Der har aldrig været problemer med noget. Jeg har en gang modtaget et par, der var kommet et lille mærke i. Crocs svarede kort tid efter at jeg kunne sende skoene tilbage og få fuld refundering eller jeg kunne modtage 35% af prisen på skoene tilbage. Jeg valgte det sidste og få dage efter, var pengene på min konto.

Jeg kan se der er flere dårlige anmeldelser, men jeg kan klart anbefale at shoppe crocs, på deres hjemmeside.

Erbärmlich..
Man bezahlt nach Größe..
Völlig überzogene Preise...
Habe mir welche von Maui gekauft...
Sind genauso gut und bedeutend günstiger...

Dette er den dårligste købsoplevelse, jeg nogensinde har oplevet. Jeg fik tilsendt et par crocs bestående af to forskellige størrelser. Da de skal sendes retur får jeg at vide af kundeservice, at jeg selv skal afholde udgifter til retur, hvilket jeg påpeger ikke kan være rigtigt. Jeg bliver så lovet, at de refunderer efterfølgende, hvilket de så efterfølgende nægter at have sagt, da det ikke er deres kundeservice. Jeg ender nu med at have brugt 250 kr på ingenting (da de nægter at refundere beløbet!) Køb aldrig hos Crocs EU.

Quick delivery and crocs are true to size. Very happy with purchase and would buy from the website again. I’m surprised there are so many bad reviews !

Horrific service, items cancelled from my order after I paid IN FULL. Still no refund three weeks later and three calls to customer service. AVOID AVOID AVOID!!!!

I have never experienced so many problems by returning an item ever. The size didn’t fit and I wanted to send it back. I have been to 3 logistics companies, nobody wanted go accept this parcel because that was not a shipping label, it was just the address. I contacted customer support 2 times. The only answer: we don’t control the tariffs of the logistics companies. The shipment with Post AT from Austria costs 20 Euro to return a parcel with item which costs 24 Euro.
You have to make the normal shipping label for a fix price like the other internet shops do. But of course you don’t care.
The only feedback I can leave: I will never buy anything from this website.

Would not even give 1 star but have no choice to give zero! Absolutely shocking customer service. Firstly part of my order was cancelled even though I was charged the FULL amount only to be told I would receive a refund in 21 days! Secondly I was sent the incorrect size. When I inquired about returning I was informed I would have to at my own expense. Spoke to 2 separate agents, the last one Peter ended the chat while I was still typing a response! Disgraceful and shocking customer service. I am disgusted and will NEVER order from Crocs again. This is to warn future customers of the shocking service and customer service. AVOID at all costs!

First there is a fault in their system causing their delivery partner to be unable to deliver the package, and customer "service" tells me I have to wait for a refund for 14 days after the package has been returned to their warehouse. Then I reorder the items I need. And then, the undeliverable package is delivered! And customer "service" tells me they cannot cancel the new order, even though it has not even shipped. I have to wait until the new order has been delivered and then spend time and money returning their items to them, after which presumably I will get to wait for a refund for 14 days. That is, if they don't come up with an excuse to refuse the refund.

The moment I ask customer "service" to escalate to a superior, they refuse to engage and restart the chat constantly.

This is a scam and a money grab. AVOID AT ALL COST

Moin

Ich habe die Dragonball Crocs gekauft.
Für ein Fan ein Pflichtprogramm.

Die Verarbeitungsqualität ist miserabel!
An den Seiten sind jeweils silberne Embleme, von 4 Stück sind 3 nach paar Wochen einfach abgefallen.
Habe es mir angeschaut, kein Wunder wenn man die Teile mit einem Mini Tropfen Kleber anklebt.
Habe sie selbst mit extrem Kleber nachträglich angeklebt.

Dann schaut man sich die Oberschuh Laminierung/Design an, die sind an den Sohlenrändern sehr unsauber gearbeitet.

Sie laufen auch ja wirklich bequem, aber wie geschrieben, die Qualität ist schlecht.

Min bestilling blev annulleret uden jeg fik besked, pengene var trukket og nu skal de bruge 7-14 dage for at returnere pengene og det eneste jeg fik var et undskyld af en eller anden bot og da jeg endelig fik kontakt til en person kunne de intet gøre end at sige undskyld men sådan er det

They are rude, frauds and smugglers. Our delivery has never been delivered in our address. They sent us a picture of another delivery place. I screenshoted all conversations and the rude agent closed the chat without helping me.
I called them through the char again and told them i will post the whole chat and they apologised and said they will resent our order. Still waiting. Let s see

Kunne ikke afbestille første ordre, da det var forkert farve, selvom jeg skrev og ringede to min. Efter ordren var lagt? Nu koster retur fragt over 100kr, ØV!

Achtung, Rücksendungen müssen auf eigene Kosten in die Niederlande erfolgen (in meinem Fall mind. €15 mit DPD), da viele Crocs leider nicht den üblichen Größen entsprechen, ist eine Rücksendung oft nicht zu vermeiden, ich werde zukünftig den Shop meiden!