Creativepensiontrust Recenzje 

Surely this setup is illegal?
Impossible to get hold of in any way, quite obviously hanging on to peoples money for as long as possible to accrue the interest for themselves or they’ve lost it, the minute I declared I wanted to leave the scheme my pension pot dropped by £500 due to “charges” but no explanation what these charges are? My pot is now worth less than what’s been paid in which includes a transfer from a previous pension, how can that be when interest rates have been the highest for years? I thought there was regulations brought in to stop this sort of thing happening? member portal is a complete waste of time, how can a company take your money and then totally refuse to correspond with you when you want to withdraw it, after multiple emails and unanswered phone calls, I fear my money has gone, you can only assume this is down to very poor investment or it’s a scam?
Reading through all the reviews of this Micky mouse company, I wonder if anyone has actually been able to get their money back or do they owe millions that they haven’t got?
Others have mentioned that the customer service is terrible, I’m now convinced they don’t employ anyone to answer the phone or reply to emails, is this just a handful of people sat on computers reaping large sums of money from a very lucrative scam?
I’ve reported the company to the FCA, be interesting to see what they come back with as I’m surely not the only one to report them.

Why is this company not being held accountable for their awful customer service? They have our money but you can never get in touch with them - it's outrageous. I understand that Creative Pension Trust is now owned by Cushon Group, Cushon acquired Creative Pension Trust in January 2022. Cushon is majority owned by NatWest Group. CPT response times, lack of customer service is totally unacceptable, especially as they are ultimately majority owned by NatWest.

I waited for over a month to be able to login to my account!

This has to be the worst customer experience I have ever experienced.

Shocking customer service, severe concerns about data protection, and to top it all when my wife died we claimed the pension they held and the amount added up to roughly 260 quid, so this feels like a scam set up.
After processing this claim they are still emailing me asking for my ID to process the claim.

Disgraceful customer service, don't respond to queries. They mispelled my name on there site and impossible to get them to fix it!

Will escalate to ombudsman at this rate!

Terrible customer service, with increasing losses on my account (worse when compared to other products i have).

Truly awful, do not answer phones, no way to transfer out without speaking to them.

They happily take your money but make it impossible to leave. Guess they will have and keep whatever money i have in there forever and just destroy the value.

BAD.

Absolutely appalling customer service. I have lost count of how many emails I have sent & phone calls made where Ive given up waiting after over 1 hour & I have still had no response to trying to get my pot transferred from them. How customers can get hold of their pension money is beyond me. Do not use this pension provider!

One of the worst companies I ever dealt with. On average I have been on hold for almost 2 hours. I am looking to transfer my pension away from this company and have reported them to the financial ombudsman services for unprofessionalism as well.

They have ignored calls and emails from both me and my new pension provider for the last 4 months. I am trying to transfer out my pension from them and have reached out multiple times in different ways. I'm convinced I'll never get my money back. Joke of a company. Don't even deserve one star. DO NOT USE

Rang 2 days 3 hours each day no reply

should be -5 never done anything right, the portal says contact us and then offers options, you choose them and its says you can do them on the portal - you cant.
So you email, emails never replied to, so you call, dont expect an answer I am sure they dont have anyone to take calls

Probably the worst customer experience ever. I've submitted a partial transfer 3 months ago and only now i've received an email asking me to call them, i've tried calling on 3 occasions all for 40+ minutes waiting for someone to pick up and they never do. So now i'm stuck waiting to get in contact with someone to transfer my pension.

I've never had this issue with any other pension provider, it's usually resolved in a couple of weeks.

If you're a company, do NOT use this business. If you're an individual, do not give them a penny!

Would rate them -5 if I could. An utterly pathetic company and I’m almost certain they’re acting illegally in many ways.

In December 2024 I started consolidating a few different pensions into one provider. 3 others facilitated the transfer out within 2 weeks… Creative have still not done anything 5 months later.

They ignore all emails and instructions and they leave you on hold for hours at a time. When I did finally get through to someone in the phone they told me the transfer would be made the next day… but 3 weeks later it hasn’t.

They give the aura of a company about to go bust and are desperate to keep hold of funds however they can.

My advice would be avoid these scam company like the plague

I also would have given a zero but not allowed . No communication at all and waiting for an answer on the phone was just a joke. I have now decided to go to the ombudsman and small claims court . I need my pension for my retirement not my funeral. Don’t bother with this company

Turned 55 in December and I am STILL waiting on a piddly £5k.

Absolutely SHOCKING service and I have recommended my former employers (approx 100 staff) drop them like a hot turd

DO NOT USE THIS DAMN AWFUL COMPANY UNLESS YOU ARE PREPARED TO SPEND HOURS ON HOLD

I submitted the required documents to request my pension a month ago again, as instructed. Since then, I have only received an automatic reply stating that I would be contacted within 10 days, but I have not heard anything further.

I truly do not understand what your intentions are. This is my pension, and I am requesting it because I need it now. Why is there no follow-up?

If the form I submitted was filled out incorrectly or if anything was missing, I would expect to be informed so I could correct and resubmit it. But I have received no communication whatsoever—not even a phone call. I’ve also tried calling, but no one answers.

I find this situation unacceptable and frankly very difficult to understand.

I have been asking this third rate company to transfer my money to a consolidated fund so I can take a lump sum, pay off my mortgage and retire comfortably. I have done the same with other providers (Scottish Widows for example) and it has taken less than 5 working days to complete. This outfit are stringing me along saying it will take 12 weeks . . . when we are in a financial crisis and they know this kind of lead time for simple transfer of funds will cause unnecessary anxiety. They play it to their own advantage and think nothing of their customers. I would have given them 0 stars if that was possible. You cannot get through to them by phone and their online complaints portal is not working properly. An absolutely frustrating experience. I would recommend anyone who is unfortunate enough to work with a company using them to move their funds ASAP and make an alternative arrangement with their employer to use a reputable pension company.

Ok I don't ever write reviews but everything I read others is correct they are worse than awful .As I write this I am on hold 1hr 30 mins so far and can you believe this is bloody normal . I return to work tomorrow and I am having this out with my employer as this this was their choice surely they checked the reviews after all we are always getting pulled on customer reviews ,I am am pretty sure they have a dutie of care to their employees so whilst I blame creative for a s...t service ! Any employer who has put its workers hard earnt money into this circus should hold there head in shame. Rant finished for now!

Joined a company that used Creative Pensions - from both employer and employee side they are providing a poor service.
As an Employer:
Ignored instructions and documentation given for new starters, refused the documentation given to them as it as they say it was sent a day too early, did not tell us this until after 6 months of us chasing them. Charged us extra because they ignored us, we gave in in the end as each phone call takes over 2 hours to contact, and emails are not read.

As an Employee:
Due to problems as an employer, I decided to move away, delays for 2 months confirming they held a pension for me to the new supplier, then a further 2 months on and they will not release my pension to be transferred with no reasoning as to why. Will not respond to emails and the same 2 hours waits on the phone to be told nothing.

This Company has left me on hold for 2 hours and 1/1/2 hours, trying to find out when my pension money would be transferred to me as I have retired. They do not answer the phone and when you are on hold there are no updates when an advisor would speak to you. I am so disheartened by this activity, as I missed the opportunity to get my money into my ISA before 5th April. They are truly awful!