I've now bought four pairs of Expert Women's Kiwi Trousers online over three deliveries. Delivery was prompt. I like the trousers except that the knees aren't generous enough and the photographs on Pe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Loved the cropped trousers but the stone coloured are a different sized waistband to the black crops. I had this on a previous order of navy and grey crops and had to take the larger grey pair to a s... Zobacz więcej
Both products were excellent - ladies walking boots and fleece. The boots fitted well, they were comfortable from the first walk over very uneven, tussocky ground and climbing metal five-barred gates... Zobacz więcej
Pleased with the items (trousers), well made, good fit and excellent (on offer) price. Speedy delivery and easy/free returns (bought a couple of different sizes to try). Have purchased Craghoppers clo... Zobacz więcej
Informacje dotyczące firmy
O Craghoppers
Napisane przez firmę
About Craghoppers
Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.
Mindfully Made
Napisane przez firmę
- At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.
Guaranteed For Life
Products that last a lifetime
At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Dane kontaktowe
Basecamp, Mercury Way, M41 7RR, Urmston, Manchester, Zjednoczone Królestwo
- 0844 811 1022
- www.craghoppers.com
4,5
Doskonała
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I needed some boots for autumn that are…
I needed some boots for autumn that are waterproof, because my wellies were too warm, I found a good pair, easy to order, reasonable delivery, the boots are nice quality and I would buy from them again
8 września 2026
Great quality
Great quality, great prices, fast free delivery for members, will use again & recommend to others in a heartbeat.
8 września 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
I still haven’t received my item so…
I still haven’t received my item so can’t review it unfortunately
8 września 2026
Odpowiedź od Craghoppers
I’m very sorry that you have not yet received your order, and I apologise for the inconvenience this has caused. I can see that we have reached out to you via email to assist you further and help resolve this for you.
Thank you for taking the time to leave your review, and I hope we can get this resolved for you as soon as possible.
Kind Regards
Helen
Craghoppers Customer Services
Frustrierend
Bewertung
Leider muss ich meine bisherige Bewertung ergänzen. Bei meiner ersten Bestellung gab es bereits einen technischen Fehler. Bei der zweiten Bestellung ist die Lieferung überhaupt nicht bei mir angekommen.
Seit mehreren Tagen muss ich nun mit dem Kundenservice schreiben. Es gibt ständig neue Rückfragen und alles muss erst langwierig geprüft werden. Obwohl meine Adresse korrekt angegeben wurde, zieht sich die Angelegenheit immer weiter hin.
Mittlerweile habe ich einfach keine Lust mehr auf diesen ganzen Aufwand und möchte die Bestellung gar nicht mehr. Trotzdem muss ich weiterhin auf mein Geld warten.
Für mich wirkt der gesamte Ablauf äußerst unprofessionell und kundenunfreundlich. Nach diesen Erfahrungen kann ich diese Seite leider nicht empfehlen.
Danke für nichts.
9 września 2026
Opinia niezależna
Odpowiedź od Craghoppers
Es tut mir sehr leid zu hören, welche Erfahrungen Sie mit Ihren beiden Bestellungen gemacht haben, und ich entschuldige mich für die Frustration, die durch die Verzögerungen bei der Klärung des Lieferproblems entstanden ist. Ich kann vollkommen nachvollziehen, wie enttäuschend es ist, wiederholt Fragen beantworten zu müssen, obwohl Sie Ihre korrekte Lieferadresse bereits angegeben hatten. Es tut mir leid, dass dieser Vorgang dazu geführt hat, dass Sie die Bestellung nun nicht mehr erhalten möchten.
Ich danke Ihnen für Ihre Geduld, während der Sachverhalt geprüft wurde, und entschuldige mich dafür, dass wir Ihnen nicht den Service geboten haben, den Sie von uns erwarten dürfen. Ihr Feedback ist uns sehr wichtig und ich werde Ihre Anmerkungen an das zuständige Team weiterleiten, damit diese entsprechend geprüft werden können.
Mit freundlichen Grüßen
Helen
Kundenservice von Craghoppers
items ordered arrived promptly
items ordered arrived promptly, information given as per progress of order, when one item did not fit return and refund was handled swiftly and with no fuss.
All clothing I have purchased has been well made and extremely durable
2 września 2026
Site easy to navigate.
7 września 2026
Odpowiedź od Craghoppers
I’m very sorry that you have not yet received your order. It appears that the delivery address provided may be incomplete, which may have prevented the parcel from being delivered. I have reached out to you via email to assist further and help resolve this for you.
Thank you for taking the time to leave your review, and I apologise again for the inconvenience caused.
Kind Regards
Helen
Craghoppers Customer Services
Anthony The delivery driver with evri…
Anthony The delivery driver with evri would not deliver my parcel even though I was at home. My trousers have been returned to craghoppers. I just want them delivered to my home . All others drivers deliver parcels to my home with no problem
31 sierpnia 2026
Odpowiedź od Craghoppers
We’re sorry to hear about the experience you’ve had with the delivery of your order. We completely understand how frustrating it is when you’re at home expecting a parcel, only for it not to be delivered and then returned to us.
We’re sorry for the inconvenience this has caused. We would recommend contacting our Customer Service team so we can look into the returned order and assist with getting your trousers back out to you.
Thank you for taking the time to share your feedback, and we apologise again for the disappointment caused.
Kind Regards
Helen
Craghoppers Customer Services
The length of the trousers is wrong and…
The length of the trousers is wrong and I can not get through to any representative of Craghoppers to help me with a couple of straight forward questions. This is my first experience shopping with Cragghoppers and the experience has been dissapointing and totally frustrating. My questions are easy to solve but there is no one responding to me
8 września 2026
Odpowiedź od Craghoppers
I’m very sorry for the error with the trouser length and for the frustration you experienced when trying to get in touch with us. I can see that you have since contacted us directly and have been assisted with a free-of-charge return. I’m pleased we’ve been able to resolve this for you, and I apologise again for the inconvenience caused.
Kind Regards
Helen
Craghoppers Customer Services
Amazing return policy
I bought a Kiwi II trousers and arrived with defective zipper, took pictures and went to website to refund.
Website did not ask any pictures or questions other then what was wrong from drop down menu.
Got my QR code to return, returned within 1 hour of arrival.
They refunded me within few hours after I delivered to Post Office. So they didn't even check the product or ask for pictures.
Quality was nice but sadly not a good quality control. Happy with the return policy, very easy and honest approach.
Would buy product from them again knowing their approach dealing with defective products.
7 września 2026
Opinia niezależna
Really good fast delivery,perfect fit…
Really good fast delivery,perfect fit and very comfortable
31 sierpnia 2026
I didn’t receive any items
I didn’t receive any items , as the courier said they couldn’t deliver !!
7 września 2026
Odpowiedź od Craghoppers
We’re very sorry that you were unable to receive your order due to an issue with the courier. I completely understand how disappointing and frustrating this must have been. I can see that you have already been in touch with our Customer Services team and that a full refund has now been processed. Please accept my sincere apologies for the inconvenience caused.
Kind Regards
Helen
Craghoppers Customer Services
Responded promptly to my query about my…
Responded promptly to my query about my parcel going missing and gave me free express delivery on another order. Very good communication.
7 września 2026
The parcel arrived re sealed and two…
The parcel arrived re sealed and two items were missing. The ones which arrived are excellent and fit well I’m awaiting action on the missing items
31 sierpnia 2026
Odpowiedź od Craghoppers
I’m very sorry that two items were missing from your parcel and that it arrived re-sealed. I understand how disappointing this must have been, particularly when you were expecting your full order.
I can see that you have reached out to our Customer Services team, who will be able to assist you further and help resolve the issue with the missing items.
Thank you for your feedback, and I’m pleased to hear that the items you did receive are excellent and fit well.
Kind regards,
Helen
Craghoppers Customer Services
The product was excellent
The product was excellent, although sadly too long. Dispatched promptly. Unfortunately once Evri got it delivery went downhill, and communication terrible. Collection of returns never happened. Why use this service? I know I’m not the only customer Craghoppers have lost through using Evri. If ordering pay extra for better delivery.
7 września 2026
Odpowiedź od Craghoppers
We’re very sorry to hear that, although you were pleased with the product itself, your experience with the delivery and return collection was so disappointing.
We completely understand your frustration, particularly after paying for a service and then being left without clear communication when the collection did not take place. This certainly isn’t the experience we want our customers to have. Your feedback regarding Evri and the impact this has had on your experience with Craghoppers is extremely valuable, and we’ll ensure this is passed on to the relevant team.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind Regards
Helen
Craghoppers Customer Services
Good price ..good product free…
Good price ..good product free delivery …free returns….all good
7 września 2026
Great quality products and good value…
Great quality products and good value for money.
7 września 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.