Very pleased with the whole the Cotswold Company experience. From ordering to delivery - top class. We’ve ordered several items and delivery has been particularly smooth. Special shout out to Mai for... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable
Wondrrful service from Ilda in the Kingston shop, then great delivery guys today. On time, helpful and polite. Pointed out a chip in one item and took it back. Cotswold were immediately in contact to... Zobacz więcej
Reakcja na opinię
I recently visited the Kingston branch. The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.
Informacje dotyczące firmy
Napisane przez firmę
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Napisane przez firmę
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Dane kontaktowe
27 Thames Street, KT1 1PH, KIngston Upon Thames, Zjednoczone Królestwo
- 020 3764 6263
4,6
Doskonała
22 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery a disaster - but after sales support excellent
The products themselves seem good, but the delivery and fitting has been awful. One item has arrived damaged and will need replacing. Delivery was supposed to include fitting of another two items. However when they arrived they didn’t have a drill so had to borrow our personal one otherwise they said they couldn’t do the job that had been arranged. They then proceeded to misalign the top half of the unit such that it is at an angle. They also needed to borrow a knife to open all items from packaging and have left scratch marks across one section. All in all a very poor outcome which has ultimately meant we have had to go back to Cotswold to find a resolution. Why outsource delivery to companies that are going to damage reputation and ultimately incur a cost to company?
UPDATED JULY 2026. I have updated this review largely due to the very helpful, prompt and persistent support we received by Jessica at Cotswold. Although it took some time to resolve we gradually felt more confident it would be, as a result of Jessica’s assistance and thankfully this proved correct. I want to reiterate that despite a few hiccups with the product, we are happy with all the items - just a shame that initial delivery was so poor from an external company and no reflection on store or after sales support .
11 kwietnia 2026
Odpowiedź od The Cotswold Company - Kingston Upon Thames
Updated 24/7/26
Good morning C Cook,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience didn't meet the standard we aim for. I appreciate you working with us to look into this further.
I'm glad we've been able to reach a resolution that works for you, and I want to thank you for your patience throughout the process. If anything else comes up, please don't hesitate to reach out.
Thanks again.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
**************************************
Good morning C Cook,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about the issues you experienced with both the delivery and installation of your furniture. This is clearly not the level of service we aim to provide, and I completely understand your frustration given the damaged item, the fitting issues, and the care taken during assembly.
I can confirm that the delivery concerns have been raised with our Logistics team so they can fully investigate this with the courier company involved and take appropriate action.
We would also like to look into the issues with the furniture in more detail and ensure this is resolved for you. I will be in touch directly to discuss the next steps and put things right as quickly as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff are brilliant and helpful
Staff are brilliant and helpful, beautiful furniture!
3 kwietnia 2026
Opinia niezależna
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