The Co-operative Electrical Recenzje 

TERRIBLE. Ordered a Teknix TKGF90BL 90cm Gas Range Cooker. Hob stands very light and move with pans, dangerous. Rotisserie didnt work first time used. Due to position of burner in the oven, directly under the food everything gets burnt on the bottom. Emailed Teknix, no reply. Rang Co-op and they said that they had to speak to Teknix in case it was faulty. I pointed out that the burner position cant be faulty and stressed that its a pile of junk that burns the food, they then said that if its not a fault they cant do anything about it. What a crock!!! I now have to wait to hear back from them. Terrible product and disgusting customer service. DONT BUY FROM THEM.

Fabulous company to deal with
Just dealt with Andrew jones from sales he was brilliant
Total credit to your company
Highly recommended
I’ve just happened to read the reviews below after my purchase I can honestly say this is the second time I’ve bought from this company and the service has always been fantastic
That why I purchased from your company again
Keep up the good work

Impossible to even make an online purchase. What a shame that this once top notch retailer has fallen so low.

Have ordered a couple of times and delivery was good. However, having had the fridge/freezer I purchased from them just under 4 years ago pack up during this hot weather period,despite checking with Consumer Direct that it should be of satisfactory quality for at least 6 years, they didn’t want to know and had no sympathy of my situation.

The adviser I initially spoke with wanted to palm me off to the manufacturer, yet the contract is with them. Took an eternity to get through when I called back to speak with a manager , who was equally dismissive. All they were interested in was me paying for an engineer, which would have taken days to come out and confirm what I already knew and in between time, I had no means of chilling or freezing and had food deteriorating . The best the manager could say was that they had some good offers on!

I wrote to their chief executive which resulted in an email from their customer services manager who again was dismissive and told me that next time I purchase and there’s a problem to send them a report! Frankly, there won’t be a next time. I purchased a new fridge freezer from AO who were excellent. Co-op Electrical were selling the same model for £55.00 more! So much for their good deals. I’ve had insurance from them for years, but due to this experience, I went elsewhere this week at renewal and again saved £70.00! All very well giving good delivery, but beyond that, they’ve had your money and don’t give a stuff. Not customer focussed at all!

After waiting 15 minutes on the phone to potentially place an order, I decided to check trustpilot for reviews. I am glad I did, after all the negative reviews and waiting so long on the phone I have decided to order my kitchen appliance from John Lewis instead, in safer hands.
Thank god they did keep me waiting, it has potentially saved me from post delivery stress disorder.

After reading all the reviews, we thought of having a go as it has the best value for a Liebherr frost free fridge freezer. We received just few minutes ago our fridge freezer on our time slot. Gary and Pete arrived with a smile on their faces, removed the packaging as it won't fit in our kitchen back door. They placed our order inside our kitchen and took our old one. Fantastic service from the delivery guys. Quick processing and response from Coop Electrical. Even had a £30off from the price. Thank you so much for the amazing service!

Absolutely waste of time. The delivery guy from the CO-Op didn't want to carry a fridge in the rain. He was arrogant and asked how "I" was going to get my fridge up the stairs (stairs leading to the front porch). He claimed he should not be working Sunday (heart felt), although I was promised the fridge on the Saturday. This firm gives a new meaning to arrogance and non-problem solving. It follows I never got the fridge I paid for and of course the delivery that never took place. Would never use the CO-Op again, truly a bad experience. Lot better retailers out there who want the business and employ competent delivery people.

The delivery person did however suggest that I put the fridge in my garage; of course this would have been a tad inconvenient as I travelled down the steps he refused to negotiate whenever I required provisions from the fridge. His rhetoric was totally nonsensical and of course with my refusal to hand, he drove off to some other unsuspecting customer.

Look forward to suing the CO-0P for breach of contract

Where is my order COOP739208 , I have booked it for delivery on the 25th of July, yesterday but I have not got it, I have been waiting the whole day at home for the delivery.

I am not happy at all, please get me the item asap.

Easy to order online but appalling service from delivery men and although apologies from co-op not satisfactory. I ordered a freezer, which cost £399. I was given a time slot of 12:00 to 13:00 for delivery so was out when they arrived at 10.30. I came home when they text me they had arrived to find two very unhelpful delivery men, who had to be encouraged to carry the freezer into the house. The freezer was not heavy. I was then given a small metal rod - 'er this seems to have come off'. When I asked where from, I was told - we don't know.
Despite being told the previous day, if there was room on the van, the old freezer would be removed, the men refused to take it, being very rude inferring I was a bit stupid to be unable to do as everyone else did and select disposal of old item on the order. I tried to explain the disposal page was not available when I ordered my freezer as they don't dispose of integrated freezers, but my old freezer was stand alone, which is why the gentleman from the co op the previous day had said it could be taken. Grrrr.
After the two men left I found there was no instruction booklet. I telephoned the co op and when I eventually got through was told one would be ordered but they had no idea how long that would take to get to me. Just really poor service. To pay a lot of money and end up with nasty Laurel and Hardy and a feeling I may have a damaged freezer is very upsetting.

Urgently needed, I ordered a fridge freezer on behalf on my 85 year old mother on 4th July 2018 stated 'rapid delivery' for it to be delivered two days later, on 6th July.

The night before delivery I was informed that the delivery was going to be delayed by 4 days because they didn't have a driver! Not being able to use a refrigerator in the current heat wave caused great stress and discomfort to my mother. Given the size of their company I would have expected this to have been covered.
On the top of that, when the refrigerator arrived, it was scratched on top of the doors. Although they are a minor issue now, they are the starting point for rust and flaking, and it is not something you would expect when buying a brand new item.
I contacted customer service/sales 2 weeks ago still with no response
Not impressed.

My tumble dryer packed up 3 months ago after buying it from ebay. I havent been able to get any response from ebay apart from customer services number . Cant get through to customer services only the sales line answer and they will only transfer me to customer service. Been trying to get through for 3 months and no joy. Rubbish service and a product that totally broke down within a year thst I cannot enquire about because there seems to be NO CUSTOMER SERVICE!!! Now out of the time frame for repair I believe so looking at taking this further. Do not entertain this company as they will not look after you.

Poor customer service. I have been a loyal customer over ten years and never had a problem with customer service before, but now they are terrible, they ignore your emails for weeks and then tell you lies. They think they are above the law and you have no consumer rights. I will not be using any Co-op services again.

Never shopped with co op electrical before, I bought a new Samsung 55 inch led tv, the stand was scratched. This was on a Thursday. I called to tell them this because the tv was very slow at any fast moving object and very poor with action movies huge lag. Having had Samsung tvs for the last 20 years I thought would be a good bet. On calling them I was told there were no delivery or collections available till Tuesday as they don’t deliver on a Sunday or Monday and delivery spots were fully booked I’m. Awaiting a replacement 5 days is unacceptable spent near £500 for this shocking really is if the next one is the same I’ll be returning it for a refund. Do yourself a favour and go with a larger company such as Argos or Curries which don’t have all these delays and issues. Will never shop here again can’t see them being in business for long with policies like this in place appalling in 2018

Update delivery quoted 5pm - 6pm no delivery called to be told it will be around 8pm totally unacceptable I would not recommend this company to anyone go to bigger branded stores their service is an utter joke

Update 2 delivery man asked how I can afford I tv not working I’m disabled & saved money to buy it, not that it’s any of his business. Was very annoyed about having to take the tv down with me being unable to. Made me feel very uncomfortable told me if I send another back it’s needs to be disassembled first. It’s not my fault I was told by customer services that it wouldn’t be a problem for them to do. After a neighbour set the tv up for me this is TV 2 to my surprise the tv is just as bad with a terrible lag making it hard to watch. So I can honestly say I’m so fed up at this point having to wait near a week for a replacement that’s just the same and a very rude delivery man well one of them. I still don’t have a product that works as it should. I will be calling back yet again to arrange for this to be returned. I will never shop with co op ever again. It’s been one of the worst customer service experiences I’ve ever had. I won’t be back so do yourself a favour and go somewhere else that treats you a lot better and is able to replace a faulty product in under 5 days. Never have this issue with other big named retailers stick to them. I wish anyone luck whom makes a purchase here

Update 3 called co op customer service to advise yet another faulty product not even had it 24 hrs wanted to send an engineer to confirm the fault as is had one exchanged already. What kind of establishment is this? I had to escalate to get a manger to Aprove it. What store selling electrical does this when the item has just arrived? None I’ve ever shopped with. That’s co ops policy apprently DISGUSTING basically calling customer a liar absolutely ridiculous I can’t wait to get rid of this crap and have done with co op I can’t stress enough how bad they are. That bad I’ve took time out to write this extended review to warn others. Very annoyed still no product working just want my money back & a formal apology. No offer of any compensation for all this hassle rudeness and delayed returns. Awful actually the worst !!!

Update 4 waiting all day for the faulty tv to be collected got to 4pm and I thought I’d better call as I need to get my money back to get a new tv. Guess what the collection was NEVER booked meaning I now have to wait till Tuesday so that’s another week delay. On speaking to the manager he was apologetic however I’m still stuck here with no money to buy another tv. Then once they receive it the refund will most likely take 3-5 working days. I’m extremely annoyed it just goes from bad to worse. Still no offer of any compensation what so ever. The most incompetent unreliable comoany I’ve come across. I will update to let you know how long it takes to get a refund and collection that’s if they turn up. I will wait and see.

Update 5: Delivery drivers late once again I have been trying to contact co op this afternoon to just be cut off constantly absolutely disgusting how is this company in business ? I just want my money back !

I was a bit worried after reading all the negative reviews here, but thankfully I was wrong. I ordered a fridge/freezer online, and it was scheduled to arrive after 2-3 days. All went fine, the team (two people) removed the packaging and took it away, they positioned the fridge in the place I wanted to and gave me advice not to use it for the next 4 hours.

I then signed the documents and off they went, always polite.

My experience was therefore very positive and I hope if something goes wrong it will be dealt with the same professionalism.

this time of the year 2018, You hear the van broke down and no delivery!!! I can't believe this what you paid for!!!

more importantly, there is no communication about the van mishap until you call the call center yourself after wasted your morning waiting!!!

a company like a co-op do not have spare Van, one should really check what you are getting in to buy from there!

more surprise!!, they don't have any next day delivery, one would anticipate in this case but that's another joke, they can only send you when it suits them!!

Poor, Poor communication and responsiveness.

On the buying side I was happy with the service, however my TV has now developed a fault and I cannot even get in touch to speak to someone. On hold for more than 6 minutes (more than once) and then when you do get through the line goes quiet (but not dead). Really frustrating!

How can this company be allowed to get away with this?

As per a number of reviewers on here, I would rate ZERO STARS if I could due to an ATTROCIOUS< TOTALLY UNPROFESSIONAL SERVICE!!
I purchased an American Fridge Freezer from the Co-Op Electrical ebay shop as, with discount, it was a about £4 cheaper than AO and I thought the Co-Op would be a good place to buy -- BIG MISTAKE! AVOID LIKE THE PLAGUE!! .
A dirty looking delivery guy and his scruffy female counterpart arrived to deliver the item in a dirty battered non-liveried non-delivery van and asked where we wanted it. In the kitchen, we said (even though we thought that was quite obvious) at which the non-delivery guy said he couldn't bring it up the few steps to the front door, spouting Health & Safety. When we wouldn't take delivery on the drive, his confrontational attitude quickly became ABUSIVE AND FOUL MOUTHED!! I have never experienced such an unprofessional attitude as a customer in all my life and I am really surprised that this would occur with the Co-op. I immediately rang Customer Service who put me through to someone they said was Clare the Transport Manager. Her attitude was dismissive and she merely advised me to buy something smaller. …….. VERY UNPROGFESSIONAL CUSTOMER SERVICE AND NOT EVEN AN APOLOGY ABOUT THE ABUSIVE NON-DELIVERY MAN.
So, we were forced to cancel the order and sourced the exact same appliance from AO who delivered next day with no problems. The Eastern European AO delivery man was smart and extremely courteous. He donned a special lifting strap and bought the appliance up the steps on his own, ….. putting the scruffy Mancunion Co-Op weakling to shame ……. perhaps the Co-Op should start using some Eastern Europeans who actually want to do some work for their deliveries --- BEFORE THEY GO OUT OF BUSINESS!!
As it stands, the Co-Op have handed this £500+ sale (and all of my future sales) to one of their competitors and cost themselves a failed delivery …. and I'm having a real laugh telling as many people as I can about the Co-Ops laughable service ...… VERY SMART BUSINESS SENSE CO-OP, NOT!! LOL !!!

I bought a Candy washing machine from Co-op Electrical which turned up earlier than the arranged time slot, with no communication from the contracted couriers. I fitted the machine but found it had a fault. I then phoned Co-op Electrical helpline numerous times but couldn't get through due to high call volumes. I phoned Hoover/Candy helpline and they took full details of the fault and arranged for an engineer to visit. When the engineer arrived he took one look at the machine and told me he'd have to order the part. I then phoned the Co-op Electrical helpline with still no luck due to high call volumes so I then called sales and insisted that they deal with my issue. The machine was reordered and delivery and collection of the faulty machine was arranged. The couriers arrived and totally disregarded instructions by removing packaging. They were ignorant and disrespectful and left gates to our property wide open. On returning home I found the new washing machine was covered in black dust and dented. I tried to contact Co-op Electrical, "they don't work Sundays or bank holidays" . I am now cancelling the payment and heading off to Currys. I will not be using Co-op Electrical again. Totally disappointed from start to finish.

had a tumble dryer delivered today was due 11.30-12.30 and came at 11.45 2 nice blokes,asked me if i wanted the packaging removed and delivered to my garage up the drive with no problem and had a bit of banter with them so my experience with co op delivery was excellent.

My experience seemed decent at first. Website was easy to use, I got good notifications about delivery and the price I got was great.

However, it all fell apart during delivery. Got several calls asking for directions and I gave clear advice based big local landmarks. I even stood outside in the rain to guide them to the right place.

When they got there, the first thing they said was "You sent us the wrong way". Umm... No I didn't, you didn't follow my instructions. Also it's not like I live in a new build, so how could their sat nav not find my place?

And the unpacking and rubbish removal stated on the site? Nope, they don't do that. They in fact ask you to sign saying you don't want that. Don't expect any smiles or friendly service, this is absolute rock bottom.

I'd probably overlook this if it was free delivery, but the fact that you pay for shoddy service is insulting.