Contactforlenses Recenzje 

Do not ignore the reviews, even if you have ordered in the past!

I ordered four boxes of one brand from Lensplanet (aka ContactForLenses), however I received one box of the wrong brand in the wrong prescription. After sending several messages to support, I received no reply until I threatened to pursue a chargeback through my Credit Card issuer.

After responding to their requests with all required photos and order info and more back and forth lasting nearly a month, they eventually demanded that I pay out of pocket to ship the wrong item back and only after they received it would I get a refund. I informed them that this was untenable and that they would need to provide a paid return shipping label to correct their mistake. I received no response.

Eventually my transaction dispute my CC issuer went through and the funds were credited back to my account, no thanks to Lensplanet customer service.

After two decades of online ordering and hundreds of purchases, this may be the worst online merchant I have ever encountered.

Ordered a year’s contacts lenses on 5th October which were due to be shipped 3-5 days later. When they didn’t arrive, I sent them an email (and a dozen since) which took them around two weeks to send an automated reply “... there was a delay in shipment and were expecting to be able to send following week.... “. Guess what? They didn’t arrive! Cue more automated replies promising lenses the next week. I sent them an email on 3rd November requesting full refund. Received an email 16th November saying it had been processed and would be in my account within 3-4 working days. Guess what? Still not received so I have now involved my bank who are on the case. Please please please believe nothing this company tells you. They are uncaring, unethical and downright deceitful.

Would not recommend this company. Ordered and paid for contact lenses- a month later they still hadn't been delivered despite me sending numerous emails chasing up delivery. Repeatedly fobbed off as to date items would be delivered- eventually I cancelled order and asked for a refund which they said would be with me in 3-4 days. Yes you guessed it- the money has yet to be received in my bank account over two weeks later . So no lenses and no refund- awful customer service. Now involving my bank to pursue this matter on my behalf!!

I NEVER write reviews on the web but I have to echo all the recent comments about how APPALLING this company is. I ordered my lenses on 12th Oct, they didn't arrive within the estimated 8-10 days, I was about to run out so had to order a month's supply from an alternative company at great expense for next day delivery. And the last email I had from them was on 25th Oct - I've emailed them twice since then & had absolutely zero acknowledgment, not even an automated response.

It's no wonder they don't have a telephone number - they'd have irate customers constantly calling them.

And the most outrageous thing is they have no qualms in taking your money as soon as you place your order. No doubt sitting in their tax-free Jersey account!

USE THEM AT YOUR PERIL!!!

Awful. Utter s**t. Worst lens supplier EVER.
I am lost for expletives to describe how utterly useless & uncaring they are.
AVOID! AVOID! AVOID! AVOID! 💩💩💩💩💩

Shocking. They don't send you your lenses. Promise delivery they can't keep and shocking customer service. Actually there is no customer service!!

Update 2: Still awaiting my refund from 9th November was told 3-4 days initially!

Further Correspondence: We cannot offer any compensation for the delay as per our policy, however we do run offers on some products. Kindly email us before you place your next order so that we can pass you the voucher code.

are they taking the PMick?

Exactly the same as the reviews below .. i have been waiting for my order since the 18th september 2017 it is now 6th Nov! have been fed the same generic responses .. no real thought for there customers.. i am having to do the chasing for my order multiple times.. to which they respond to around a week later... i would just like my money back now.
what a shame as they have been good for the last few years!

Placed order on 29 September - email confirmation advised it would be received in 3-5 days (note not "working' days). Chased them up on 17 October and received an email on 18 October saying "Your lenses are currently on back order and should ship out in the next 4-6 working days.". Responded to this email on 19 October saying it was very disappointing that I as the customer had to contact them about the delay and what reassurances could they give me that this would not happen wth future orders. This time I did not receive a response until 24 October which said, "We would like to inform you that there is a unavoidable delay from the vendor side on certain shipments because of which your order has got delayed in shipping. We apologies for the delay in shipping the same. Your order should ship out in the next 3-5 working days." Wait - what? What happened to 4-6 working days promised in their email of 18 October??!! So basically that was a promise they could not honour and YET AGAIN nobody contacted me to advise of the continuing delay....
It is now 31 October and no sign of my lenses in today's post and that is 5 working days since their email of 24 October - yet another promise of delivery they have failed to honour....I have raised a formal complaint with them for what good it is likely to do - this standard of service is simply unacceptable and the manner in which it has been dealt with also falls well below what any customer should expect or accept. It does NOT represent good customer service to simply respond to complaints with false promises - this just tends to make your customer even more annoyed and will likely motivate them to write damning reviews on TRUSTPILOT as has been the case with me!
People - on the whole - understand that problems with stock availability and delivery can happen - what they will not understand is a company reeling out bog standard response after bog standard response containing further promises that they are unable to honour.
I will point out that I was offered a discount code in the second email but told that I would need to contact them at the time of my next order to receive it - no details were given as to what level of discount this would represent so this was a fairly meaningless gesture in my opinion. Especially when one considers that based on my latest experience with this order I will not be ordering from them again! A partial refund would have been a much more customer focused offer but having read some of the other reviews apparently the person who deals with refunds is only in the office once a week so......

**update** 8th of November now. Placed order on 30th September, still no lenses. I have emailed every day for past week and have had no response!

AVOID AVOID AVOID AVOID!!!!

Awful company. I ordered lenses from them a few months ago and they took a month to arrive despite saying they would be dispatched within 3-5 days. After endless chasing they eventually arrived but with no apology or explanation for the delay. I gave them benefit of doubt and ordered again and this time waiting now for over a month for my lenses to arrive. Appalling service, please avoid at all costs!

Ordered from company on 24th September, confirmation email said delivery would be 3-5 working days. It is now 19th October and although I have chased every week they just keep stalling saying such things as "Thank you for your email. We would like to inform you that there is a unavoidable delay from the vendor side on certain shipments because of which your order has got delayed in shipping. We apologies for the delay in shipping the same. Your order should ship out in the next 3-4 working days. You will receive an email when your order is shipped"
Fed up as going away and thought I ordered in plenty of time to go away on holiday. Company just stringing people along for weeks.

DO NOT USE THIS COMPANY, STILL AWAITING ORDER FROM 1 MONTH AGO.

No contact telephone number and based in Jersey, says it all doubt I'll ever see my money back. Gang of robbers. Be warned...........

Very bad company, please avoid at all cost. I ordered contact lenses, but after over 2 weeks, I contacted them to see where my order was. I then got a message to say that there was a delay with the supplier, therefore my order would take another "few days" to arrive. I asked for a refund, but again, after over two weeks, I had to chase them to know where my money was. Now their excuse if that the person in charge of refunds is away and that I would get my money "in the next week"...
I will never order from this company again and advise you not to either.

I've been using Contact for Lenses for about 9 years and have always had a positive experience. I'm not sure where they are going wrong looking at the recent reviews which even worried me putting in my order last week, but I'd like to publish that my lenses have arrived just perfectly as they always do - correct quantity, within a week (shipped 3-5 days from order and delivered to London 2-3 days thereafter).

They are and continue to be the cheapest I can find anywhere, saving 25-40% on each order. Their email communication is not always automated and not the fastest to respond (maybe under-resourced) but I have never been let down with the goods. Happy customer and will continue to use them!

It has bin 19 days since order and the cost you charge me is higher then you said and were is my order.

Went with them to save a couple of quid.... What a mistake.... 4 weeks later still waiting for a refund despite several emails promising my money.... Avoid at all costs!!!

I made three orders, none of them was on time, each took around 20 days to be delivered (even though they say they deliver within 5 days, aha) but the last one after three weeks hasn't even been out for delivery. I absolutely don't recommend, from my experience I can say that the customer dervice is rude, really, save your time and nerves and don't buy on their website.

I have just registered a dispute via Barclays as I ordered 3 months supply through this company and have only received numerous emails from Contactforlenses fobbing me off. I have had to buy more lenses from another supplier who delivered the next day. I was unable to find a phone number for Contactforlenses so now relying on Barclays. I would genuinely advise you to avoid this Company. Wish I had taken the trouble to read more reviews ! Barry Orton.

What a bunch of shysters! Quick to take money, but dont hold your breath for a refund.

Contact lenses were ordered 24/07/2017 and my card was debited immediately. It was only a week later that they confirmed it would be another week before the order was filled, so I cancelled the order and asked for a full refund.

They said that the refund would be issued within 1 or 2 days. Guess what? Three weeks later and no refund. Contacted them again and they said that it would be issued in a couple of days. A week later and no refund, so have decided to dispute the transaction through the VISA system as no goods have been received.

AVOID AT ALL COSTS

I have been waiting weeks for my contact lenses. There is no telephone number and they just keep saying they are on the way. I only have a few pairs left now and will have to buy some as an emergency, which will cost me a lot of money. Do not use them

STAY AWAY!!!!!! Absolutely terrible company. Says on their site they will ship within 3-5 days. They ship after a few weeks. Getting your money back takes even longer