Truly awful. I have been trying to renew my annual travel insurance policy online. The Portal is not fit for purpose and kicked me out over a dozen times whilst trying to renew the policy. Phoned cust... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
5weeks and still waiting an answer on a simple claim re bereavement cancellation. Issue appears to be with their "agent" Collisons. Wont be buying from them again.
Da parecchi anni Columbus mi accompagna nei viaggi in tutto il mondo. Quest’anno per la prima volta ho aperto un sinistro per una frattura al terzo dito del piede. Mi sono rivolta ad una clinica priv... Zobacz więcej
Reakcja na opinię
I've been a customer of Columbus for many years. This year, for the first time I had to make a claim due to a travel delay and missed flights out of my control. The claims process did require th... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Columbus is one of the UK's leading Travel Insurance providers. Established in 1988, we were the first company to sell travel insurance direct to the consumer, cutting out the middle man and saving our customers up to 60% in the process. Over 20 years on we have covered over 15 million travellers all around the world. We put our customers first and have won multiple awards for our cover and customer service including the ITIJ Travel Insurance Intermediary of the year award and also the Best Travel Insurance Provider from the Personal Finance Awards.
Why choose Columbus Direct?
Napisane przez firmę
- Great value travel insurance
- Columbus provides great value travel insurance and award winning customer service. With single trip cover starting at just £2.69 and annual policies from £22.
- Flexible cover
- With 3 levels of cover to choose from; Bronze, Silver or Gold - you are bound to find a policy to suit your needs.
- Excellent Benefits
- Columbus policies offer a wide range of benefits including up to £15 million emergency medical expenses, 24hr English speaking assistance service, cancellation cover up to £5,000, cover for lost, stolen or damaged baggage up to £2,500. Plus kids go free on all family annual policies.
14 day money back guarantee
Not happy with your policy? It's not a problem with our money back guarantee...
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not taken a trip to which the insurance applies, and you have not made a claim.
Dane kontaktowe
Cutlers Exchange, 123 Houndsditch, EC3A 7BU , London
- 0800 068 0060
- customer.service@columbusdirect.com
- www.columbusdirect.com
2,3
Słaba
11 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Spot on!
Simplicity, accessibility and timely. What more is there to say.
Would recommend to anyone.
16 września 2022
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
You haven’t delt with my complaint I’ve…
You haven’t delt with my complaint I’ve herd nothing
5 września 2022
Odpowiedź od Columbus Direct
Hi Paul. We're sorry to hear that you have a complaint but we are unable to find anything relating to this. We see that you have had a Columbus Direct travel insurance policy with us for a number of years, with the latest policy being purchased in August.
Update: We now understand that this relates to issues with registering flights for the free Lounge Access programme. We are sorry you had any difficulties with this additional service. Our customer service team will reach out to you to discuss the matter further.
Very Good efficient service.
26 września 2022
Great value on the flights
Great value on the flights, everything went smoothly, and we received what we paid for. Would definitely use Columbus Direct again.
10 sierpnia 2022
Zero affidabilità
10 anni di assicurazioni viaggi con loro, mai successo nulla fino ad agosto quando il mio volo con scali extraeuropei ha fatto oltre 10 ore di ritardo sia in andata che in ritorno facendomi perdere anche la prima notte già pagata a destinazione. Ho acquistato una polizza viaggi che contemplava anche ritardi aerei. Dopo aver perso ore telefonicamente senza ottenere una risposta ho deciso di mandare una mail alla quale mi hanno risposto che solo il primo volo è coperto da ritardo, nel mio caso non esiste un volo diretto da roma alla destinazione finale ! Oggi ricevo la classica mail che si riceve quando bisogna aiutare un cliente, ci dispiace bla bla bla. ma non possiamo fare nulla. Non oso immaginare se si ha bisogno di aiuto in un paese remoto cosa possa succedere. Azienda che nel tempo ha perso si serietà !
Non sono sorpreso di leggere così tante recensioni negative. La loro risposta non mi ha soddisfatto , chiederò al mio avvocato di scrivergli e di chiarire per bene la faccenda interpellando anche ivass se necessario.
Per quanto mi riguarda assolutamente esperienza negativa alla scadenza della mia polizza annuale cambierò (forse anche prima perché inaffidabile) compagnia assicuratrice.
11 sierpnia 2022
Opinia niezależna
Odpowiedź od Columbus Direct
Gentile Roberto,
La ringraziamo per la Sua recente comunicazione e siamo spiacenti di notare il Suo disappunto.
La informiamo che le nostre polizze sono in grado di offrire diverse coperture ma purtroppo non sono onnicomprensive.
Immagino Lei potrà comprendere che le polizze assicurative sono progettate per proteggerci da imprevisti. Tuttavia, come tutti i contratti, sono soggette a termini, condizioni e restrizioni.
La informiamo che la copertura “Ritardo Aereo” – SEZIONE F interviene se l’inizio del viaggio di andata o di ritorno in aereo, prenotato dall’Assicurato subisce un ritardo nella partenza della prima tratta internazionale dovuto a circostanze che sfuggono al controllo dell’Assicurato.
Il ritardo deve essere di almeno 10 ore consecutive. Il ritardo prevede un indenizzo di 20 € ogni 10 ore consecutive di ritardo fino ad un massimale di 200 € e sono sempre escluse dalla copertura le conseguenti spese extra in cui l'Assicurato può incorrere a seguito della ritardata partenza come i voli persi, gli alberghi, i voli nuovi da acquistare o le spese di prima necessità.
In caso di viaggi multi-tratta, non rientra in garanzia la perdita di coincidenza dovuta al ritardo nella partenza del mezzo di trasporto nella prima tratta del viaggio.
Le comunichiamo purtroppo che, se il Suo caso non rientra casistica descritta, non è possibile procedere ad alcun rimborso.
Se non è soddisfatto del servizio ricevuto, potrà contattare il nostro ufficio reclami, fornendo il Suo numero di sinistro o di polizza, all’indirizzo email ufficioreclami@columbusassicurazioni.it ed i colleghi saranno lieti di rivedere il caso e darLe riscontro in merito.
Cordialmente,
Il Suo Team di Columbus Assicurazioni
A name you can trust
Easy to buy online with a really competitive rate, a name you can trust to rely on for all things travel insurance.
1 października 2022
I always use Colombus for my travel…
I always use Colombus for my travel insurance. Their website is easy to use and cover is quickly arranged even with my health conditions.
6 października 2022
Web site easy to use and understand
Web site easy to use and understand. No drama with medical conditions and reasonable cost. Remains to be seen how they respond to a claim, let's hope I don't need to find out!
9 października 2022
We are always happy with our insurance…
We are always happy with our insurance from Columbus and would always recommend to friends and family.
8 października 2022
Absolutely fantastic
We bought the travel insurance because it was relatively cheap, but what really matters is when you need to use it. These guys were there for us when we needed it, talked to us when when we needed help, they tried to pay the hospital bills in advance - but I'd already put the credit card across to sort the little one out, they simply said "send us the receipts". We did just that when we got home & got the payment within hours. I will go nowhere else.
29 sierpnia 2022
Very positive experience
Very positive experience. Smooth purchase with clear options and user experience.
20 sierpnia 2022
Applying for the insurance on line was…
Applying for the insurance on line was quick and easy. It was a reasonable price compared to some others.
13 września 2022
5 Stars
5 Stars!
Definitely 5 stars. And not because of the easiness of getting insurance but, but for the fact that they actually helped me out when I needed to cover my medical emergency bills in my trip to Egypt.
No hassles or making hard, they paid the hospital bills straight away.
26 czerwca 2022
Holiday insurance
Used Easy jet link to obtain product. Not the cheapest but is recommended. Policy is very long winded but main point briefed well.
Update to policy handled very quickly and efficiently.
25 września 2022
I don't know what this is for so can't…
I don't know what this is for so can't grade higher than a 1 star.
7 października 2022
Odpowiedź od Columbus Direct
Hi Ian. You received this request for feedback following a travel insurance purchase with us in July.
We accept any feedback about our product so if you are unhappy with the travel insurance for any reason, please feel free to adjust your comment to reflect any concerns you have, or change the rating if you were actually delighted with the insurance.
Claim avoidance
Communication quite poor. Any queries while overseas must be made to a UK phone number. There is no option to make contact through WhatsApp or email, despite the info pack saying email is an option. Presumably this is to reduce the number of people calling, and therefore reduce the number of claims.
18 sierpnia 2022
Odpowiedź od Columbus Direct
Hi Matt. It is not uncommon for the 24 hour medical emergency service on travel insurance policies to be linked to a UK only number. It's been operating like this for many years and there is no intention to make it difficult for customers to call in. We allow customer to claim back the telephone charges incurred when they first contact us, this is on the basis that our assistance service should then be proactively updating customers so there should be no need to incur further costs.
It would be fair to say that companies haven't necessarily moved with the times quickly enough as technology has developed.
Dreadful Customer Service
No emails and no post.
Website is absolutely awful and so is the customer service.
Eventually I was able to email to you that after more than a week after ordering my insurance I was still awaiting an email from you together with the posted documents as requested. Absolutely dreadful experience.
5 października 2022
Odpowiedź od Columbus Direct
Hi Anthony. We appreciate you taking the time to comment. It's not clear from your review what concerns you have with the website, we would welcome any further information around this.
Our records show that your policy was posted within 24 hours of your policy being purchased. When customers select an option for postal document we do not automatically email the document as well. We note that we have now emailed the document to you 2 days ago and have again posted the documents to you. As you are indicating you have not received the email, could you please check your spam folder to make sure it isn't in there.
We note that you have purchased from us many times before so hopefully this is the first and only time you have had a negative experience and that we can get these issues resolved for you.
Odpowiedź od Columbus Direct
Hi Fred... Not sure if this was meant to be a review of our service but the insurance policy you purchased from us was emailed on 21st September. We've just sent this again. If you hadn't previously had this, please check your spam folder as our emails occasionally go there.
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