Cole Haan Recenzje 

The quality sucks!
Don’t waste your money on it

Horrible telephone service. The person was incompetent and had no manners.
What on earth?????

The sole on one shoe came completely off, causing me to stumble. Customer service dismissed the issue because the shoe was out of warranty. This wasn’t normal wear—it was a catastrophic failure.

Before posting this review, I contacted customer service and offered to include any comment they wished to make. I also attempted to provide photos of the failure, but their system doesn’t allow it. They declined to offer any response. The entire process was a waste of time.

The quality has clearly declined, and the brand name is the only thing holding these shoes up anymore.

The shoes feels like clouds that are wrapped in clouds. I have an odd toe box to my toes where they often brush against the top of the shoes, but not these. I did not have to break them in and they were comfortable right out of the box.

I am unsure why the negative reviews, particularly the one where the guy left them in a box for years only wearing them a few times. Shoes are meant to be worn and if you don't they will degrade.

The delivery service was okay. I am not a fan of UPS as they often "lose" orders in my city's main distribution center.

The sale I caught them on was great and a week after finding the shoes, I noted that it was still there so no pressure buying.

The color was true to the picture.

Style wise they are nice for an older gentleman. Despite being considered running shoes they can be paired with a suit, slacks or a good pair of dark jeans.

Having purchased a pair of VERY EXPENSIVE Cole Hann shoes a few years back I kept them in near perfect condition whilst only wearing them on important occasions, so the shoes had not been worn more than 10 - 15 times!

I recently took them out of their stored original box to notice that the rubber soles were cracking. As I inspected them further the soles started to split further and basically fall apart in my hands

I got in contact with Cole Hann UK online department and explained the situation whilst backing it up with photographs.

The response was pathetic, stating of with that I needed to return them to the original store that would have resulted in me having to travel back to London at great financial costs (close to £100 in train fares)

The Customer Care team then tried to use the wear & tear excuse that is a complete joke as the shes were in really good condition other than the fact that the soles had disintegrated.

They then tried to use the excuse that they had fallen apart because they had gotten wet ... sorry but are they saying that these rubber based shoes should not have been worn in the rain???!!!

The bottom line is that the soles were 100% faulty, not fit for purpose!

All I was asking for was a suitable response such as a repair/ new soles or a replacement pair but all I got back was negativity and deniability that these shoes were faulty

Sorry but Cole Hann's reputation as a mid level quality Clothing Company has to be questioned as they clearly sell sub standard products with an even worse Customer Services attitude to their buyers.

LIED TO SELL ME $200 DRESS SHOES She said, “they’re leather shoes.” On the receipt: “RETURN FOR REFUND IN 30 DAYS.”
What they WONT say is, “they’re overpriced Walmart-quality shoes that have synthetic materials that won’t breathe, making your feet stink in an hour of wear.”
I’m out $200, it’s like they stole from me.
What they ALSO won’t say: “we won’t refund shoes that have been worn. “

Take a moment and process that; I’ll wait

Wish I had read these comments before I purchased. Bought a pair of shoes online but was too small. Sent over 5 emails to them but not even one reply. Sent fb messages as well as ig messages also nothing. Non existent customer service. DONT buy from them. Tons of better options out there.

I paid for overnight shipping in the send it 3 days later. When I called to complain about it, they said tough luck.

I am filing this complaint regarding $419.95 that I believe Cole Haan is unfairly keeping tied up in store credit.

My original item was damaged, and instead of receiving my money back, I was given store credit. I then used that credit to purchase another item from Cole Haan. However, Cole Haan sent me the wrong size.

I contacted customer service simply asking them to correct their mistake and exchange the item for the correct size. Instead of resolving the issue, I have repeatedly been given the runaround. Customer service representatives continue to blame “Cole Haan policy” rather than taking responsibility for the fact that Cole Haan sent me the wrong size.

This situation has effectively trapped my $419.95 with Cole Haan and forced me to continue purchasing from a company I no longer wish to do business with. I originally had to deal with a damaged item, and after accepting store credit and trying to use it, I am now facing another problem caused by Cole Haan. I should not have to spend additional money, make repeated calls, or continue shopping with the company simply to recover the value of my original purchase.

This entire experience has been extremely stressful and frustrating. I have made a reasonable effort to resolve the matter directly with Cole Haan, but customer service has refused to provide a fair solution and has continued to rely on company policy rather than correcting the company’s mistake.

At this point, I do not want another item, another exchange, or additional store credit. I have completely lost confidence in Cole Haan and do not wish to purchase anything else from the company.

I am requesting a full refund of $419.95 to my original form of payment. I am asking for assistance in resolving this matter and preventing Cole Haan from forcing me to continue making purchases simply because my money has been locked into store credit after repeated problems with their merchandise and service.

$200 for a pair of shoes and they are falling apart. They aren’t even worn daily, and the soles are peeling, separating, and cracking. When I contacted the company they told me to tell the store I bought them from (Macy’s) they brushed it off.

I bought a pair of Cole Haan shoes from Amazon.
The shoes are comfortable but after only a few wears the shoe lace broke. Knowing Amazons returns policy of only returning the whole product, I contacted CH direct, their attitude was just to give a link to buy replacements through Amazon despite the original laces being rubbish. Zero points for customer service.

I have owned a pair of shoes for 1 year and kept them in great condition. The stitching is coming out and they refuse to provide and support. Never again. $230 trash.

Don’t buy shoes from Cole Haan. They don’t stand behind their products, and the customer service was horrible. I expected better quality and support for the price, but when problems came up, the company was unwilling to help or take responsibility. Very disappointing experience, and I won’t be purchasing from them again.

I see a lot of bad reviews here, so I decided to leave my actual experience from the past week.

1. Instant delivery. I ordered a bunch of packages all at the same time from other stores and Cole Haan was the quickest to send and to arrive from all of them, even though they were sending from a different country! I then had to order a different size of the same item - same story, super quick delivery and order processing

2. I returned the other item and received refund just fine, didn't have to wait for it long, maybe a couple days after they got it delivered back from me

3. Item quality itself is great. It was the first time I ordered loafers from Cole Haan and it's a fantastic pair of shoes. Super comfy, looks premium, affordable

I hesitated at first after seeing a bunch of 1-star reviews, but honestly they delivered a great service and I couldn't just not leave 5 stars for the whole experience

I will never order from the Cole Haan website again. Returns are handled in a ridiculous manner. Either you have to return to a store or pay a shipping fee. Although you can exchange for a new size for free, the process does not work because you will have to wait weeks for your replacement item to actually be received.
So, it's impossible to buy for someone as a gift or for an event coming up in the next month or so. It would also be not advisable to order several pairs so you can try on the sizes as it will end up costing you significantly.
Hard to believe such a expensive product has this sort of policy in place.

I ordered two pair of shoes, fully paid. No shipping. Sent several reminders to know when I could expect my order but no reply at all. Only after giving them a last chance before going to my lawyer they replied. This is not how you treat customers at all

Shoes were purchased on their website by my wife. The style did not look attractive so the pair has been returned within the return window unworn, packed the same way as it was received. On 3/25/26 the box came back with the latter stating that the return "did not satisfy their criteria" without even specifying what went wrong. This tells me that the company commit fraud and I am going to continue to hold them liable. If you really like any of their products I suggest using a web sitre providing buyer protection like amazon and avoiding buying off of their web site.

Had an issue in sole of my shoes which is hardly been used.

I’ve been a loyal Cole Haan customer for years and have owned multiple pairs of their shoes without ever having an issue—until now.

I purchased this pair less than five months ago, and they’ve already started separating. For shoes at this price point, that’s completely unacceptable. When I contacted customer service expecting a reasonable solution, I was extremely disappointed. I was told that due to the “age” of the shoes, there was nothing they could do, and the only resolution offered was a 30% off coupon.

Offering a discount to spend more money with a company that sold a clearly defective product is not customer service—it’s a brush-off. Five months of normal wear should not result in shoes falling apart, especially from a brand that markets itself as premium.

This experience has seriously damaged my trust in Cole Haan. Poor product quality combined with dismissive customer service is not how you keep long-time customers. I expected far better.

Subject: Formal Complaint: Unreasonable Return Window and Poor Customer Service -

To the Cole Haan Customer Service Team,
I am writing to express my extreme disappointment with your current return policy and the lack of support provided by your customer service team.
While I enjoy the design and comfort of the shoes I purchased, your business practices are unacceptable. Your policy states that items must be returned within 30 days of the purchase date. However, in my case, the item did not even arrive until 8 days after the order was placed. This effectively cuts the window to inspect or test the product by nearly a third before it even reaches my door.
A return policy that penalizes customers for shipping transit time is outrageous and does not align with industry standards for premium footwear. When I attempted to address this with your support team, the experience was equally frustrating and unhelpful.
Because of this rigid policy and poor service, you have lost a long-term customer. I will be taking my business to Johnston & Murphy, where the customer experience is treated with more respect.
I expect a response regarding how you intend to address this for future customers, though my decision to switch brands is final.