Cohens Chemist Recenzje 251

Wynik TrustScore: 2.5 na 5

2,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

GP sent me as they had no appointments to dip a urine sample. Despite Cohens having a sign on the window saying they can treat minor conditions such as UTI all i was offered was a chat about symptom... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Incredibly they persist in using plastic bags for prescriptions. These bags are not widely recyclable, and when they do break down (very slowly) they can release toxins and microplastics which can a... Zobacz więcej

Oceniono na 5 z 5

Eaton Road Liverpool branch My aunt has alzheimers, Cohens deliver her prescription. Unfortunately she has recently worsened and a few times has gone into their branch or rung them up to say she is c... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I get my prescription delivered by Cohens chemist, Friars lane, Barrow, to my home, due to several health issues including bad flare ups of Arthritis. I was to receive a prescription on 3rd June to my... Zobacz więcej

Informacje dotyczące firmy

  1. Apteka
  2. Apteka online

Napisane przez firmę

Cohens Chemist – Your Trusted Local and Online Pharmacy Cohens Chemist is one of the UK’s leading community and online pharmacies, proudly serving over 450,000 patients and dispensing more than 1 million prescriptions across 200+ branches nationwide. Established in 1980, we combine expert in-branch care with a powerful online pharmacy service, giving patients complete control over their healthcare—anytime, anywhere. Our local pharmacies sit at the heart of communities, offering a wide range of NHS and private services, including repeat prescriptions, medication reviews, and health advice from fully qualified pharmacists. With myCohens, our all-in-one digital healthcare platform, patients can manage prescriptions, book GP appointments, and view vaccination records in one place—without needing to call their surgery. Our online pharmacy makes repeat prescription ordering simple and convenient. Choose collection from your nearest branch or enjoy free nationwide home delivery. Whether you're near a branch or not, you can rely on Cohens for fast, reliable prescription services. Switching to Cohens Chemist is easy—just register online and choose your local pharmacy or opt for home delivery. Join thousands who trust Cohens Chemist for convenient, accessible, and high-quality healthcare.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

251 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 78% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Incredibly they persist in using…

Incredibly they persist in using plastic bags for prescriptions. These bags are not widely recyclable, and when they do break down (very slowly) they can release toxins and microplastics which can accumulate in ecosystems.
Come on Cohens, time to start doing your bit for the environment!
Polyethylene (PE) is the most widely produced plastic globally, heavily used in packaging and piping. Its environmental impact is severe, driven by a reliance on fossil fuels, resistance to natural degradation, and the widespread accumulation of microplastics in global ecosystems.

22 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

I get my prescription delivered to my home address. Nightmare!

I get my prescription delivered by Cohens chemist, Friars lane, Barrow, to my home, due to several health issues including bad flare ups of Arthritis. I was to receive a prescription on 3rd June to my home, but have been laid up with a flare up of arthritis. I called the chemist after I heard the door and couldnt get down fast enough to receive the delivery of medication, including arthritis medicine Colchicine. The manager answered my call, but said nothing she could do, can I come pick the medication up or can someone come. I told the manager there was no one, But I would still call around and try find. I was unable to find anyone, so thought the chemist would re deliver this week Tuesday 9th June. They didn't, This is what they do, they will hold the prescription and not bother until I call and call to have it re delivered. It's like being put in a position of begging. They are very abrupt when I call. Terrible service.

2 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

I love the staff however on multipull…

I love the staff however on multipull times i phoned to check on my medz some of the staff there said yes its ready i traveld there to find out its fauls nothing was there noy even a sorry inconveniant some staff are rude not.all some . To try nd call them takes me about 7 attemts to get through i tried all kinds of times to see and still the same .. ill be moveing back to my other pharmacy

18 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 1 z 5

I have used Cohens Chemist in Heywood…

I have used Cohens Chemist in Heywood for years,I took a prescription in yesterday but they were 3 tablets short would I pick them up today the pharmacist was really and said just come Friday and they will be ready,there were only me and two others,after 10 minutes I admit I was getting a bit anxious a nice young who was learning tried to sort but having a problem finding it I understand that but one of the staff shouted over he was learning and I said I hadn’t a problem with him by then there was several customers in and this staff member a girl with dark hair shouted over to me I said I only want 3tablets she then said we work for pennies and it doesn’t work like that she said go Somewhere else if you don’t like it.I am 78 a recent widow and not very well I felt angry and embarrassed and I admit I told her to piss off which I am ashamed off they way she spoke to me was so disrespectful and when I left I was very upset .

2 czerwca 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 1 z 5

About as much use as a chocolate teapot

GP sent me as they had no appointments to dip a urine sample. Despite Cohens having a sign on the window saying they can treat minor conditions such as UTI all i was offered was a chat about symptoms, told to see my GP and suffered through a sales pitch about buying their UTI testing kits- of which they can’t take any action on the results.

Just a trying to coast of pharmacy first, misleading customers and not being useful at all.

1 czerwca 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please can you let us know which of our Branches your complaint refers to so that we can investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 1 z 5

Abysmal communication

I called to get my monthly prescriptions. They asked if they could do my blood pressure, it was high 3 times so the chemist ask me to come back on a week day between 10-2. I said it would be Friday, and I needed a text to show work, which i got.
I finished work early on friday, got to the chemist and neither the chemist or manager were on site! I've lost 3 hours pay, cost me £10 in an Uber for nothing. Will be sending an invoice for my time etc.

29 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 5 z 5

Arrived in blackpool for 3 nights…

Arrived in blackpool for 3 nights without my medication the staff at Holmfield especially Anne were amazing got me sorted and kept me up to date lovely staff

26 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Oceniono na 1 z 5

Cohens chemist atherton nelson street

Cohens chemist atherton this branch has got to be staffed by the most self important obnoxious staff in the country rung up to see if prescription is ready yet they said had to wait two days for processing unless I need it then o can go and collect and they will placed in que although I said I will come now they won't process till walk in door of coarse I need as doctor issues and have to get uber wait god knows how long pay waiting fee and wait unable to walk properly or stand due to need for medication and won't be able yo say anything because then you are abusive by pointing all this out to them

27 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 5 z 5

Exceptional Pharmacist

I use the one at Westbrook in Warrington. Francesca the pharmacist is incredible I was recently trying to buy a decongestant but she refused to sell it to me stating that one of my medical conditions would not allow me to take it. She was being discrete what she meant was that I suffer from BPH and the decongestant would have strangled my prostate and the neck of my bladder - so she not only educated me but she probably saved my life or at least saved me from some agonising pain 😃

12 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Oceniono na 1 z 5

Cohens used to provide a great service…

Cohens used to provide a great service with my repeat prescriptions, now it seems all meds are packed in a warehouse somewhere. The last two I have had have taken almost two weeks from my doctor prescribing until I finally get the meds. This is the Chorley branch. Looks like I’ll have to change pharmacies

12 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 1 z 5

Everything is too much trouble for Cohens.

As always, really poor service from the Cohens Chemist in Backwell. Everything is too much trouble for the staff there. They always want you to come back later. They never want to help anyone! There is always a reason why they can’t give you your medicine.

9 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 5 z 5

Super Harwood

My local branch at Harwood is excellent- great pharmacist and staff

Is there any way to stop using plastic for the packaging?

7 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.

The plastic bags used for the majority of our prescriptions are made from 86% bio-based polyethylene (the bio source is sugarcane) and are fully recyclable. Chemically, the bio-based material is identical to conventional polyethylene (HDPE or LDPE), meaning it behaves the same in use, and it is recyclable in the same waste streams as fossil-based polyethylene (for example LDPE 4).
These bags are fully recyclable at soft plastic collection points available in many large supermarkets, and other local smaller stores such as The Co-op. The use of bio-based polyethylene also reduces our carbon footprint in terms of how it is manufactured. Paper bags require more energy and use more water to produce, in addition to the risks of deforestation if trees are not replanted to match consumer usage.
Hope this helps clarify our use of these bags.
Thank you once again.
Pharmacy Operations Team

Oceniono na 1 z 5

Unhelpful

We moved to this chemist for delivery but in all honesty absolutely awful, telephone manner of some of them are not helpful and rude, not interested in trying to help at all. The only thing that keeps this place going is the delivery driver who isn't 21, but will smile and say hello, this was cohens chemist at mere lane, Liverpool

5 maja 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please can you let us know which Cohens Branch you are referring to so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 2 z 5

Don't know who you are hiring in the…

Don't know who you are hiring in the church lane one but a new girl absolutely disgusting and rude only asked for a prescription and as she is looking making loud breath noises out of her mouth if you can't be bothered looking don't come in the other female staff are excellent just this one with a bad attitude it stinks

30 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please can you advise if the Church Lane Branch of Cohens you are referring to our Leeds or Manchester Branch so we can investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 2 z 5

Covid shot, customer service

Told by my doctors to attend Cohens for Coved shot between 15.30 & 16.30, did so and was told to attend after 14.00 following day (28/04/26), did so and was told I needed an appointment or I could wait. Why was I not given an appointment the previous day or told I would have to wait.

Chester-le-Street branch

28 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please can you let us know which Cohens Branch you visited so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 1 z 5

My local cohens chemist in the station…

My local cohens chemist in the station lane doctors surgery in Featherstone customer service is awful. When you go into the pharmacy the staff never even acknowledge you. I understand they maybe busy at time but today for example, I am the only person I the queue waiting. 4 minutes I stood at the till , just waiting for the 4 workers ( including the pharmacist) to acknowledge me. It is not only courteous to acknowledge someone when they are waiting but it is also professional & polite. Just a quick , hi , we are just busy at the moment , will be with you soon! It’s is always the same. It’s convenient, to use this branch due to my work & home being within the same drive. I do not feel I should use another store just to experience common decency.

27 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Oceniono na 5 z 5

The staff at Cohens Chemist at Firsway…

The staff at Cohens Chemist at Firsway Sale are second to none. Nothing is too much trouble.
Our medication which is quite a lot is always on time, everyone is very helpful.
My husband and I can’t thank you enough for all you do for us.
Thank you all.
Jack and Dorothy Higgins.

20 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Oceniono na 5 z 5

Excellent helpful staff

I find that the staff at the Tetbury Branch are very caring and have offered me excellent advice over the last four years.
Efficient when I order a prescription

13 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Oceniono na 5 z 5

Excellent service

Excellent service, had covid jab, friendly service Hinckley Hill Street Cohens

21 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you very much for leaving this feedback. We are very pleased to read that you are happy with the service that you have received from this pharmacy. We will ensure your feedback is forwarded on to the pharmacy team.
Thank you once again.
Pharmacy Operations Team

Oceniono na 1 z 5

Again informed i was not fitting the…

Again informed i was not fitting the criteria after a 6 hour wait despite me know that i do and an up to date knowledgeable pharmacy confirmed i was eligible within the first minute and said book an appointment which i have i will be having no further dealings with a pharmacy which isnt up to speed on things. the excessive number of negative reviews on trustpilot only confirms my descision to have nothing further to do with cohens

20 kwietnia 2026
Opinia niezależna
Logo Cohens Chemist

Odpowiedź od Cohens Chemist

Thank you for sharing your feedback. We are very sorry to hear about the issues you have encountered at this pharmacy. The experience you have described does not reflect the standard of service we strive to provide. Please contact us on 01204 473100 so we can discuss your concerns further and investigate with the pharmacy.
Kind regards,
Pharmacy Operations Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej