CMT Group Recenzje 

110
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Darius, our main point of contact is always helpful and polite. We know we can rely on Darius, if we have any questions regarding items and or lead times. We cannot thank him enough for his help and h... Zobacz więcej

Oceniono na 5 z 5

We used CMT for a bunch of different items for one of our construction sites in London. The office staff are polite and friendly and always willing to go the extra mile. Delivery is really quick too a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I needed an access platform ASAP. Kimberley was extraordinarily helpful and within 3 hours our account was set up and I could rest easy knowing that this was sorted out. The original size was unavaila... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Rang to place an order and spoke to the lovely Charli who advises items were out of stock, she took the time to find better suitable replacements, and looked out for my order, returned my call to doub... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca maszyn budowlanych

Napisane przez firmę

CMT is an importer and distributor of construction tools and equipment, including diamond blades, groundwork tools, safety clothing , PPE, janitorial and site welfare products, traffic management and rail equipment. We are a 'one-stop supplier' for all your needs on site, with unrivalled service and the fastest delivery in the industry - full stop.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

110 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(110)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
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Oceniono na 5 z 5

I needed an access platform ASAP

I needed an access platform ASAP. Kimberley was extraordinarily helpful and within 3 hours our account was set up and I could rest easy knowing that this was sorted out. The original size was unavailable so I was offered a slightly larger one for the same price. This is how every transaction should be. Excellent 👌

16 maja 2023
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks Robyn - glad to hear you're happy with our service! I'll pass your kind words onto Kimberly. We appreciate your business! - Mark

Oceniono na 5 z 5

First time using your website through…

First time using your website through Kier Construction very pleased with the ease of ordering and the prompt delivery, even when one item missing it was dealt with very promptly and received it the next day, good work!

27 marca 2023
Logo CMT Group

Odpowiedź od CMT Group

Thank you for your review Simon! Glad to hear you find the website nice and easy to use. Do not hesitate to get in touch should you have any questions about the features available to you. We appreciate your custom. - Mark

Oceniono na 2 z 5

Last few orders

Last few orders, no correspondence or updates, poor delivery times on items needed.
On calling account manager numerous times and leaving messages to return call, no calls returned??

27 lutego 2023
Logo CMT Group

Odpowiedź od CMT Group

Thank you for your review and much-appreciated custom.

I would like to apologise for the experience you encountered during that period.

We were in the process of moving our national distribution centre during this period which unfortunately meant that logistics didn't flow as smoothly as they normally do for a minority of orders.

The move was completed in April and I can see you have given us another chance and used us since, so I trust service levels are back to their usual high standard.

Thank you for your continued custom, please do not hesitate to reach out should you have any questions or concerns.

Warm regards,
Mark Levent
E-Commerce Manager
mark.levent@cmt.co.uk

Oceniono na 5 z 5

Next morning delivery.

Next morning delivery, ordered late afternoon, best blades, what rating would you give?

27 lutego 2023
Logo CMT Group

Odpowiedź od CMT Group

Thanks for the review! I'm thrilled to hear you are pleased with our service, and we can only agree the OTEC blades are always a cut above. Thanks for your ongoing business

Oceniono na 5 z 5

Always a speedy delivery after we have…

Always a speedy delivery after we have ordered and very courteous when being delivered.

27 lutego 2023
Logo CMT Group

Odpowiedź od CMT Group

Thanks Robert! I'm thrilled to hear you are pleased with our service, and I will make sure you comments get passed on to the fulfilment teams. If you need to get in touch, your dedicated account manager is just a call or email away.

Oceniono na 5 z 5

Demi Bourne is always friendly

Demi Bourne is always friendly, helpful and
very efficient in ensuring a quick order process
and fast delivery turnaround.

A pleasure to deal with and a credit to CMT

27 lutego 2023
Logo CMT Group

Odpowiedź od CMT Group

Thanks for your review Matthew - we're all about making things easier for customers. Don't hesitate to reach out to your Demi if you have any enquiries - we appreciate your business.

Oceniono na 5 z 5

great value and customer services

great value and customer services
Conor provides great technical knowledge and impeccable service

2 lutego 2023
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks Dan! I'm thrilled to hear you are pleased with our service, and I will make sure you comments get passed on to Conor. If you need to get in touch, your dedicated account manager is just a call or email away.

Oceniono na 5 z 5

A pleasure to do business with

A pleasure to do business with. Well oiled machine with great services - especially 2hr delivery for urgent site essentials - absolute game changer!

5 listopada 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks for your review, we really do appreciate your ongoing business. Watch this space for even more improvements and service offerings for 2023!

Oceniono na 5 z 5

PROFESSIONAL SERVICE STAFF ARE VERY…

PROFESSIONAL SERVICE STAFF ARE VERY POLITE THE PRICE IS COMPETITIVE AND THE DELIVERY IS PROMPT - HELPS THE BUSINESS A LOT!

7 listopada 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks for your review Shelina! Our team will always go the extra mile to be friendly and polite - it's one of our core F.A.S.T. values😊 We appreciate your ongoing business

Oceniono na 5 z 5

Easy, quick and simple to use

Very easy to use. Quick and simple delivery when we need it. Excellent stock of items. Custom printed signs are excellent along with the printed workwear we order.

8 listopada 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks for your review Ben - we're all about making things easier for customers. Don't hesitate to reach out to your dedicated account manager if you have any enquiries - we appreciate your business.

Oceniono na 5 z 5

Fastest delivery & easy to use website

8 listopada 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Hello K A, thanks for your review! We're always up for feedback so if don't hesitate to reach out if we can improve your experience further 😊 We appreciate your business.

Oceniono na 5 z 5

We have been using CMT for over ten…

We have been using CMT for over ten years and have always been impressed with the level of service we receive. Earlier this year we began using the online ordering portal which has proved equally impressive. Its very helpful being able to get live stock up dates, and reduces any potential price queries. I would definitely recommend using this service to other companies.

27 października 2022
Opinia niezależna
Oceniono na 5 z 5

Brilliant company to work with

Our company works with CMT on a regular basis regarding many use cases within our business. Fantastic sales team and account management. Thanks Charli and Demi!

14 września 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks for your review George! We're always up for feedback so if don't hesitate to reach out if we can improve your experience further. We appreciate your business

Oceniono na 5 z 5

Great Service

The company I work for have been using CMT for some time and recently I have been dealing direct with CMT and an internal account manager called George Lepage. George has recently gone above and beyond with a tight order placed a few weeks. The item was out of stock at CMT and George managed to source the item else where and got this delivered on time.
The item was sourced from another company else where and once delivered was damaged some what. George looked into this issue and placed another order to replace and took this fully on himself to deliver.
Successful outcome and a happy customer.

Many Thanks George Lepage.

19 lipca 2022
Opinia niezależna
Logo CMT Group

Odpowiedź od CMT Group

Thanks Leon! I'm thrilled to hear you are pleased with our service, and I will make sure you comments get passed on to George. If you need to get in touch, your dedicated account manager is just a call or email away.

Oceniono na 3 z 5

CMT Group

(04/07/21 updated please read all the way through. as this has finally been resolved.
A special thanks to Connor at CMT for being a great ambassador)

I appreciate that we are all human and mistakes can be made, but you have severely let me down and quite frankly don't care.
Materials were ordered on a Next Day delivery, not even despatched until the next day and there is absolutely nothing your staff can or is it willing to do about it.
Cost to you Loss of an order of £72.70
Cost to me stand down time for an engineer on site £990
Delay in work 1 day £3,250 lost revenue
Transport costs as I now have to drive for 3 hours to another supplier to replace your order so that the stood-down engineer can re-start work tomorrow morning. £120 mileage and £75 time plus the cost of the work I should be doing.
Order #1000027176

30/6/21 update
Absolutely no further contact from CMT
Order cancelled on the 16th but still tried to deliver on the 17th delivery was rejected.
Customer Services promised a refund within 5-7 days

04/07/21 update
I had a very professional and apologetic call today from Connor, It appears that the refund and my previous update crossed over on the same day.
Connors professionalism and diplomacy has restored some faith in the company and I highly commend him for his actions.
As part of this update I have, as part of my restored faith Up-rated my review and altered some but not all of my text to reflect the actions taken.
Hopefully, internally action will happen to ensure this doesn't happen again to someone else.

16 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Darius

Darius, our main point of contact is always helpful and polite. We know we can rely on Darius, if we have any questions regarding items and or lead times. We cannot thank him enough for his help and how smooth and easy he makes the ordering process, especially when time is of the essence. Thanks, Darius.

14 czerwca 2022
Opinia niezależna

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