ClearDebt Recenzje 

211
Wynik TrustScore: 3 na 5

3,0

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Oceniono na 1 z 5

The worst company in the UK do not give you true facts and you end up paying more than your initial debt was stay well clear

Oceniono na 5 z 5

Thankyou so much for all your help and getting me back on track, was really hard coming to terms that I needed help, then making that first move...... am glad I did contact yourselves with all your... Zobacz więcej

Oceniono na 5 z 5

We've been trying to sort our financial situation out for a number of years and we've been let down by companies that claimed they would help and then charged us unsustainable payments. Clear debt not... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If you have had any financial problems in the past this lot, ClearDebt will find you and scam you for PPI using DSRP there in-house collection agency. misrepresentation is there main tool Don't Sign... Zobacz więcej

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Informacje przekazane przez różne źródła zewnętrzne

ClearDebt is a leading IVA and debt solution specialist, helping people take control and clear their debts. Start your journey to becoming debt free today!


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

211 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,0

Wszystkie recenzje

(211)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

easy iva

I was very unsure about what to do regarding my debt, but after talking them over with clear debt and getting advise I got an iva it was very easy, and was allways someone at the end of the phone informing me what was happening. Im glad I went ahead it was a relief.

16 marca 2015
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Hi Stacey,

I'm glad to hear that you found our debt advice to be helpful and that we were able to find the right solution for you. Our friendly staff are here to help every step of the way, so please don't hesitate to get in touch if there's anything we can help you with.

Thanks for taking the time and trouble to provide us with your feedback and congratulations on taking the first steps on the road to a debt free future.

Kind regards,

Joe O'Connor
Compliance Manager

Oceniono na 5 z 5

Hassle free and really understanding

I came out of an IVA handled by clear debt in April 2014. I can honestly say that Mandy Linacre was great handling my IVA. Very professional, understanding when I was unemployed and most of all very approachable. Clear Debt Mandy is an asset to your company. Thank you so much mandy over the term that you helped me.

12 grudnia 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Hi Lee,

Congratulations on completing your IVA and thanks for taking the time and trouble to provide us with your comments.

It's always nice to hear positive feedback and I will make sure that this is passed on to Mandy's manager.

All the best for the new year.

Kind regards,

Joe O'Connor
Compliance Manager

Oceniono na 5 z 5

so glad I picked up the phone and made that call.

I like many other people was in debt and was burying my head in the sand. Until bailiffs were at the door demanding payment within 24 hrs. There was no way I could of found the amount of money they were demanding.
I looked online and found cleardebt who were so helpful, gave me good advice and Informed me on an IVA. They did all the paperwork and phone calls and more importantly kept the baliffs at bay until the IVA was approved, which was not long at all.
Cleardebt came up with a managable payment that i can afford and can now relax knowing all my debts will be cleared and I won't be afraid to open my front door anymore.
would recommend cleardebt to anyone in debt they were fantastic.

25 listopada 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Thanks Jodie. It's great to hear your story at this hour and that our team could work things out for you. - Good night.

Oceniono na 5 z 5

Such a relief, a company that delivers on it's promises

We were very deep in a financial hole that we could not see a way out of. Rae, Tim, Kim and Paul have all been brilliant in both their communication and handling of our case and I would not hesitate to recommend them to anyone who is unsure what to do. Burying our heads in the sand could only last so long and now we see light at the end of the tunnel. Thank you.

4 listopada 2014
Opinia niezależna
Oceniono na 5 z 5

ClearDebt are really helpful and understanding

after burying my head for the last few years not opening mail or answering calls I found I had no choice but to finally sort out my finances and get myself back on track . One call from ClearDebt got things moving and started to make the future seem worthwhile . The people I have spoken to have been really helpful and listened not judged me and have been approved an IVA within 5 weeks of the 1st phonecall which is fantastic . I am now able to start leading a normal life again , the sleepless nights are getting less each week . Thanks again ClearDebt for the help and support I would recommend u to anyone in similar situation

22 października 2014
Opinia niezależna
Oceniono na 5 z 5

Great

They have helped me and been clear on everything , wished I ad done sooner

21 października 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent

Excellent, friendly service. Made everything so easy to understand and are always there with help at all times. I feel so much better now i am with clear debt the future is starting to look bright at last.

Thank you so much for everything you have done for me and my family.

17 października 2014
Opinia niezależna
Oceniono na 1 z 5

Disappointed!

I was in a very bad state was in trouble in debt. They said bankrupty would be best for my situation, as the IVA didn't go through, not the company fault. They asked if i could pay the whole £1,200 but of course i couldn't afford this amount of money so they said i could pay £100 a month until i came up with the £1,200 so i started to pay my £100 a month with them.... Now ..... I felt they didn't help me as i was getting letters off my creditors harassing me with their money when i clearly was trying my best to do something about this .. When i phoned up clear debt to get some reassurance and to ask them wat i should do, all i had off them was ( well your not bankrupt yet so they still can sent you letters ) this was no help at all as the letters were still coning every week and making me feel scared and upset all the time .... It just made me feel they take my money every month off me and thats it! By now i was getting fed up so i went to citizen advice which is only down the road from me to get some advice off them. They made me feel so much better and advised me to cancel my clear debt and that they would go through different options with me to get this debt out of the way as soon as possible! I emailed clear debt to let them no also citizen advice informed them , i also asked if they could refund my £200 i had been saving up towards the bankruptcy, of course they couldn't do this which i felt very very disappointed in as i felt i didn't have any support off them,and the money was to save up not to pay anything. I feel they have taken my money for nothing! Im very sad for this. But also relief that citizen advice is dealing with my case now and feel a lot of stress is off my shoulders.

16 października 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Dear Llinos,

I am sorry to hear that you are unhappy with the service you have received.

I would be grateful if you could provide me with a little more information so that I can investigate this matter for you fully and will revert back to you as soon as this has been done.

For me to do this, please e-mail me your full name and address (as well as your reference number if you still have it) to complaints@cleardebt.co.uk

Once again, please accept my apologies for any difficulties you have experienced.

Kind regards,

Joe O’Connor
Compliance Manager

Oceniono na 1 z 5

No Contact Quick to take your money!!!!

I originally contacted this company for an IVA, to start off they were really good kept on top of everything appreciated my working hours etc.

However, once the IVA was refused (through no fault of their own), I was offered bankruptcy. Not an option I wanted to do but I was advised it was the best solution for my situation, to which I agreed.

I managed to borrow the £1200 required and paid it in full, that was a month ago. The only time I have received any update is when I emailed them directly - no effort was made to keep me informed. The person that I am emailing is useless and only told me to fill in lots of forms, after the payment was made... obviously.

I have also just been advised that the person I am liaising with only works 9-3! Fantastic, this person is aware I work 9-5.30pm Monday to Friday, so why was this acknowledge in the beginning but now I am being told to work around this particular persons working hours. I have paid this company money to service me, and this must be done at my availability - apparently not.

I have now requested my money back so I can go else where, I feel completely let down, frustrated and worried about the future. As a newly single mum this is something I though I would receive the right help and care with, but this is not the case. My money has been taken, and no such service has been given after this point.

A further update - I have received an email back from this company after I requested for my money back, and have been told this is being looked into, that is it, no courtesy has been taken after I have paid them £1200 (which is a considerable amount of money for me). I am not confident this is being dealt with and feel I am just being fobbed off.

14 października 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Good afternoon Amy,

I am sorry to hear of your frustration. I've reviewed your file and can see that several attempts were made to contact you by telephone but without success.

I am keen to find a workable resolution to enable your bankruptcy proceedings to go ahead, however I don't think you'd want to discuss these matters in a public forum.

As such, I will make arrangements for a bankruptcy specialist from Abacus (Financial Consultants) Ltd to contact you by e-mail to make arrangements to resolve matters with you at a convenient time.

Once again, please accept my apologies for any inconvenience.

Yours sincerely,

Joe O'Connor
Compliance Manager

Oceniono na 3 z 5

Difficult to talk to someone.

At the start the company was great in helping me get my DRO started and payments set up. I've recently changed my number and actually getting hold of someone to let them know and to find out the progress on my account is a nightmare! I spoke to some drongo who put me through to repossession! I said nothing about repossession! He seemed like he didn't have a clue in what he was meant to do! What do I needntk do to actually speak to someone about my own account?!? Slowly getting peeved off with the company.

2 października 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Good afternoon Fiona,

I’m sorry to hear that you are having difficulty in contacting the correct department.

If you could drop me a quick e-mail to joe.oconnor@cleardebt.co.uk including your reference, full address and postcode and your new contact number, I will ensure an advisor gets in touch to update you on the progress of your case and answer any questions you may have.

Once again, please accept my apologies for any inconvenience.

Kind regards,

Joe O’Connor
Compliance Manager

Oceniono na 3 z 5

HELP - completion certificate from IVA required

I completed my IVA in June 2014 and I have now been informed that my completion certificate will not be sent through to me.
My PPI has been fully investigated with a small sum of £600.00 claimed back. RBS have now off-set this sum towards my outstanding dept.
My IVA has now been extended for a further year as I believe both the IP and RBS are at stalemate over this situation.
This means thousands of people have been left in limbo and I believe this could go on for years, no completion certificate means your credit file is shot, this in turns means you cannot get car credit, a morgage or rent a flat. People lives have been put on hold when they originally thought by taking out a PPI and completing it, you would then be able to re-build your life. I struggled to pay on my own for 5 years this dept only to find that it could be extended for an indefinate period of time. Out of frustation I have even wrote to George Osbourne pointing out that surely this is a government policy issue and that legislation should be put in place. Are people aware that by taking out an IVA this does not mean that it will be cleared after 5 years in fact from what I can gather very few now are receiving their completion certificates after this time, it is more likely to be rolled over for a possible 6,7,8 year period. Surely legally this cannot be correct, there is something seriously wrong somewhere.

5 września 2014
Opinia niezależna
Logo ClearDebt

Odpowiedź od ClearDebt

Good afternoon Tracy.

I certainly agree that something needs to be done, as the actions of certain creditors are without doubt causing consumer detriment.

Although it is not all debtors nearing the completion of their IVA who may be affected by creditors adopting these unfair tactics, I do not believe that anybody should find themselves being disadvantaged by these creditors bullying behaviour.

In order to seek a resolution on behalf of yourself and others sharing your predicament, I attempted to undertake an assignment process to allow me to issue completion certificates prior to the conclusion of the pending investigations into mis-sold PPI, however this process had to be withdrawn following advice from Senior Counsel.

This is an issue which I feel very passionately about and I will continue to work on your behalf , as well as others in a similar situation, in order to try to find a sensible and realistic solution.

Once again, please accept my apologies that the creditors behaviour has placed you in this predicament and rest assured that I will keep you appraised of any developments.

Sincerely

David Mond
Supervisor

Oceniono na 5 z 5

Very helpful company

I have found clear debt to be very friendly and helpful they put you at ease so you dont feel like your world is falling apart around you with nothing you can do

5 września 2014
Opinia niezależna
Oceniono na 5 z 5

I can Honestly say " Why did I not contact ClearDebt sooner..10/10 "

For a few years I tried everything I could to try to make a small dent in my debt's but they just seemed to get bigger and the letter's through the door were coming faster and faster. I contacted my creditor's and because I didn't understand the law's on debt recovery after hanging up the phone I was paying out more and reducing the debt less, it really did seem hopeless. I came across ClearDebt by chance and after a 20min telephone call I felt a big weight off my shoulder's and within 3 weeks they had arranged an agreed debt repayment plan and now I cannot believe that I didn't seek help sooner and buried my head for so long as I needed help but to be very HONEST I didn't believe that there were company's out there that could be so helpful. Cleardebt did everything they said on time and to the letter and the after care was amazing. When I read reviews I always wonder.. well believe me it will be the best call you make and like me after the call you will get the best night's sleep ever !

4 września 2014
Opinia niezależna
Oceniono na 5 z 5

COMPANY THAT CARES

After getting it to a lot of debt, with different company's i couldn't find a way out to pay everyone, i had bailiffs knocking at my door. I saw clear debt advertising on the telly. I phoned just asking for advice not realising they would help right from the very first phone call... they advice me what to say to the bailiffs.. They kept me up to date with everything they where doing for me. I now pay a small amount every month and don't have to worry about bailiffs calling at my door... THANK YOU CLEAR DEBT

28 sierpnia 2014
Opinia niezależna
Oceniono na 4 z 5

Really helpful,friendly and great customer service from beginning to end always contactable and always ready to answer any question and help you feel better about everything

I would suggest this company to anyone needed lots or little help with financial difficulties they are brilliant at helping you to overcome your problem in a controlled and helpful amber never questioning you or making you feel bad. I rang them after an awful experience with a bailiff and was in a complete state crying down the phone they were brilliant calmed me down put my mind at ease and started the ball rolling and they handled everything from that moment onwards just brilliant.

27 sierpnia 2014
Opinia niezależna
Oceniono na 5 z 5

in good hands

Made me feel completely at ease while talking about my situation, completely understanding i have now sorted all my debts thanks to clear debts help, i would recommend them to anyone.

26 sierpnia 2014
Opinia niezależna

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