Competitive price, but despite stating it would be delivered in 7 days from order, 9 days in and not even shipped. Previous phonecall was met by some bloke with rudeness/passive agressiveness aplenty,... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It only takes one word to describe my experience with Cleanstore. BRILLIANT. Easy to access, find and pay for my barrel pump. Kept informed at all times and a nice quick delivery. The product?... Zobacz więcej
Reakcja na opinię
Excellent experience with Clearstore.co.uk. The product was great value for money, and the customer service was outstanding—quick, helpful, and genuinely focused on resolving my issue. They went... Zobacz więcej
Reakcja na opinię
I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Cleanstore provides quality cleaning machinery & products for delivery across the UK.
Dane kontaktowe
Zjednoczone Królestwo
- 01293 778 737
- sales@cleanstore.co.uk
- www.cleanstore.co.uk
4,0
Dobra
827 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 89% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
got in touch with the company for…
got in touch with the company for information and they responded well with no problems.
13 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi David,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great Service
Ordered a chainsaw, best price online and one of the few suppliers that posts to Northern Ireland.
Great, tracked delivery via DHL. “Mystery gift” received on its own as the chainsaw is dispatched separately, directly from the manufacturer. I contacted Cleanstore as I was concerned the chainsaw had been lost by the courier, but they confirmed the above on the phone and were very polite.
Great service, thank you!
29 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi James,
Thanks for taking the time to submit a review & it's great to hear you were happy with our service.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Awful
Ordered a chainsaw with a scheduled delivery of 2-3 days Waited for 5 days and then got an email saying order was cancelled. Still waiting refund!!
7 lutego 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Grant,
Thanks for taking the time to submit a review.
Unfortunately Hyundai advised they are currently experiencing an error with their internal stock system, with the system showing stock against products they do not have available.
As our system has a live stock link to the Hyundai's system this resulted in you being able to order a machine that was not in stock, & your order that was due to be shipped directly from Hyundai not being dispatched.
Following receipt of your order on 3rd February on a 2-3 working day leadtime, we queried the dispatch with Hyundai on 5th February as we had yet to receive tracking information for you. On 6th February we were advised of a possible issue, & following confirmation of the problem / Hyundai's inability to fulfil the order on 7th February, we contacted you via email to apologise & confirm a full refund had been processed.
We apologise for any inconvenience this unforeseen issue has caused & the obvious frustration at not having received the product you had purchased.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Excellent Service
The Cleanstore website was easy to navigate and the prices competitive. The goods arrived quickly and in perfect condition. I couldn't have asked for more.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Tim,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our site navigation & pricing, as well as the speed of delivery!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Ava P60 Master pressure washer
After finding that Cleanstore had the pressure washer I was looking for and were the cheapest online, I decided to purchase my AVA pressure washer. It said it was refurbished but when I received it it looked brand new to me. Having just tried it for the first time, I’m so impressed with it , I will not hesitate to use Cleanstore in the future and recommend them to friends and family.
Thank you.
Regards
Mark
1 lutego 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Mr P,
Thanks for taking the time to submit a review - it's superb to hear you were happy with our pricing & your refurbished AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Superb and Efficient Service
The support I got during the ordering process was superb from start to finish. This was all done via the online chat service - speaking to Jay made everything go through so smoothly. I would have no hesitation in recommending Clean Store based on my 1st time experience with them.
31 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Alan,
Thanks for taking the time to submit a review. It's brilliant to hear you were happy with our ordering process & chat service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Nilfisk 200 pressure washer…
Purchased a Nilfisk 200 pressure washer from Cleanstore. Product was in stock and delivered quickly by DHL. Arrived in perfect condition despite its weight. Looks like Cleanstore have all the accessories I’ll ever need, so overall, very pleased with service.
25 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Mark,
Thanks for taking the time to submit a review. It's excellent to hear you were happy with the speed of delivery & our service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very helpful on the online chat
Very helpful on the online chat. Placed an order. Prompt reply. Order and delivery instructions within minutes. Pretty good so far.
24 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Stewart,
Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our live chat support & communication!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Good stock of Karcher accessories.
Cleanstore had in stock some difficult to track down Karcher accessories. The prices were reasonable, the ordering process simple and the delivery was quite fast. Good communication throughout.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Dale,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our product range, ordering process & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very poor customer service
Ordered and paid for Einhell scarifier, received e-mail to say I would be notified when dispatched. No further contact, check my order online to find it was on back order, requested delivery update, received phone call to advise me Einhell had stopped production and a refund was on its way. Phone call did not seem correct, contacted Einhell who confirmed the scarifier was still in production. Received my refund from Cleanstore.
Why adverstise goods that are not in stock or on an accepted factory order.
Noticed the site offers UK delivery for orders over £100, on another page it states some orders over £100 may qualify for free delivery. Not very professional. Maybe I did not qualify for free delivery?
Feel like I have been conned, a firm I cannot trust or recommend and will never use again.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Cleanstore
Hi Sandy,
Thanks for taking the time to submit a review.
We received your order for the Einhell scarifier on 2nd January, which was not in stock at the time of ordering & was advertised with an approximate 10 day leadtime. Stock was ordered on 3rd January from Einhell UK.
On 7th January we received an advisement from Einhell UK that the machine you had ordered had been discontinued & as such they would be unable to fulfil our stock order. Following this email we contacted you immediately by both phone & email, offering our apologies for the inconvenience & confirming your order had been refunded in full. We have again confirmed the discontinuation of the machine with Einhell this morning, & they have confirmed again it is no longer in production.
We offer free delivery on orders over £50.00 inc VAT to most UK addresses. You did not pay a delivery charge in relation to this purchase.
We appreciate your frustration & apologise again for the obvious inconvenience of ordering a machine that is then found to have been discontinued. We do however strongly refute any claims of a 'con' - we have contacted you within 3 working days of receiving the order & credited the order as soon as we were advised the product was no longer available.
If we can be of any further assistance please do not hesitate to contact us.
Kind regards
Cleanstore
Excellent after-sales service
I bought a refurbished AVA pressure washer from Cleanstore which arrive quickly and turned out to be an upgraded model from the one I ordered. It seemed in excellent condition but unfortunately when I used it for the first time, the hose leaked. I am giving 5 stars to Cleanstore because of the service I received after phoning them. The phone was promptly answered and the person who dealt with my complaint was clear, efficient and concise. I had already taken a photo and video of the fault so I just emailed them to Cleanstore who were very quick to send a replacement hose. All done in four days and in the week before Christmas too.
18 grudnia 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Martin,
Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our customer service & your AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Ordered a refurbished B grade Ava p60…
Ordered a refurbished B grade Ava p60 large Bundle .
Arrived within 24 hours via DHL packaged very securely not in the original box which didn't matter.
All the accessories included as well as a free gift of some tyre/plastic trim dressing.
Tested the machine in perfect working order and didn't disappoint superb machine very powerful and so easy to pack away when finished . There's a holder for all the attachments , the hose retracts with no kinks when in use . Cleaned our 2 cars on my drive in half the time it would of took with my old machine .
Great service well done Cleanstore .
18 grudnia 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi David,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our service & your AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Thanks to cleanstore for my recent…
Thanks to cleanstore for my recent purchase & quick response regarding my order.
2 grudnia 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Andrew,
Thanks for taking the time to submit a review & it's great to hear you were happy with our response time!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great Online Shopping Experience
Purchased a refurbished pressure washer which was well-priced and then even better with a Black Friday reduction. Delivery was very quick and everything was well packaged. Had an issue with a missing accessory but customer service were great and I received the missing item within a couple of days and in fact received an upgraded version which was a bonus.
15 listopada 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi SteveLSA,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our pricing, speed of delivery & customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very reliable and trustworthy
Very reliable and trustworthy, quick and no-nonsense shipping of products at good prices. Have used them for over 3 years now.
18 listopada 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Andrew,
Thanks for taking the time to submit a review & it's brilliant to hear you have been consistently happy with our service & pricing!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Exceptional Service…
I recently ordered a refurbished AVA P60 Evolution from Cleanstore.
The unit was in excellent condition, I doubt it had been used at all.
Unfortunately one part was missing from the pressure washer after unpacking.
I got straight into the phone to Cleanstore to explain what was missing from my delivery and the gentleman dealt with it and sorted out a replacement whilst still on the phone.
My replacement part was with me the following day, "now that's what I call service".
I've since ordered more items from Cleanstore as I am very happy with their service.
Derrick Goodwin
14 listopada 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Clive,
Thanks for taking the time to submit a review - it's superb to hear that you were happy with our customer service & the resolution of your issue!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Cleanstore delivered, though DHL were muddled
Cleanstore were able to provide an in-stock but recently discontinued SDS+power drill at a good price. Same day (Thursday) email confirmation of my order. Email indicating dispatch via DHL on Monday. Despite muddled DHL delivery & rescheduling messages it arrived on Thursday - a week after ordering - which was fine by me, especially as the drill worked very well :-)
31 października 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Redders,
Thanks for taking the time to submit a review - it's great to hear you were happy with your purchase & you've now received your new drill, apologies again for the delay in transit with DHL.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Carpet cleaner
Excellent service.very quick delivery.
I would definitely use them again.
23 października 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Dorothy,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service & delivery speed!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Odpowiedź od Cleanstore
Hi C Randell,
Thanks for taking the time to submit a review & it's great to hear you were happy with our service & speed of dispatch!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Good range and service
A good product range well priced. One item in my delivery was compatible but not exactly what I ordered. Customer services went the extra mile to find out what had gone wrong, then quickly and professionally resolved it. Can recommend Cleanstore for excellent service.
21 października 2024
Opinia niezależna
Odpowiedź od Cleanstore
Hi Tim,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our pricing & customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.