Cherish Lewis UK Online shop Recenzje 

Odpowiedź od Cherish Lewis UK Online shop

21 gru 2025

Thank you for your review, looking forward to serving you in future.
Enjoy your new product!

Odpowiedź od Cherish Lewis UK Online shop

Zaktualizowano 10 gru 2025

Thank you for your feedback, and we’re sorry for any confusion you experienced.

To clarify, no payment was ever taken from you. When an order is placed, your card provider temporarily holds the funds, but the money never reaches our account unless we accept the order. As soon as we noticed the item had been listed at an incorrect price, we cancelled the order, and the hold was released by your bank.

Our company is fully UK-registered, and we work with multiple trusted suppliers to source products for our customers. Because supplier prices can change frequently, we manually review every order to ensure customers receive the correct product at the correct price. If anything looks inaccurate, we cancel the order immediately rather than processing it incorrectly — this is part of how we protect our customers.

We understand this situation can be frustrating, but please rest assured that there was no charge, no accepted payment, and no scam involved.

For new customers:
We are committed to transparent pricing, secure payment handling, and fast customer support. Thousands of orders are processed smoothly through our platform every year, and we always aim to provide a safe and reliable shopping experience.

If you have any questions or need help finding a product, our team is always happy to assist.

Odpowiedź od Cherish Lewis UK Online shop

Zaktualizowano 10 gru 2025

Thank you for your feedback. We’re sorry for any confusion caused.
Our company works with multiple authorised UK distributors to source products, including items from brands such as Viavito and Reebok when available through these channels.

We never claim to be the official brand owner, but we do ensure all products we supply are genuine and sourced from reputable UK suppliers.

If you have any specific concerns about an order, please feel free to contact us directly — we’re more than happy to help clarify and resolve any issues.

Thank you again for bringing this to our attention.

Update:
Thank you for your follow-up message. We take all supplier and distribution claims seriously. Our product listings are sourced from information provided by our authorised wholesalers and distributors, and we only display items that are available through our supply channels.
I can confirm these products are directly from Costco.
As you have stated that you are the distributor for these brands, we will review your request internally and verify it with our suppliers. If any listing is found to be inaccurately represented or no longer supported by our supply network, it will be removed immediately in accordance with our policies.

We appreciate you bringing this to our attention and will ensure the matter is handled promptly and professionally.

Odpowiedź od Cherish Lewis UK Online shop

10 gru 2025

Thank you for sharing your experience, and we’re sorry for the inconvenience caused.

To clarify, your payment was not taken by us. When an order is placed, your bank automatically puts the funds on hold, but they are only transferred to us if we accept the order. As soon as we noticed the product had been listed with an incorrect price — due to a supplier update — we cancelled the order immediately, and the hold was released back to your bank.

We understand this can be frustrating, but we believe it is more responsible to cancel an order than to send an item with an incorrect price or delay fulfilment.

Our company works with multiple suppliers, and their prices can change on short notice. Because of this, every order is manually reviewed by a real team member before dispatch to ensure accuracy and customer protection.

For new customers:
We are a fully UK-registered company, and we prioritise:
• Secure payments (no money is taken until an order is manually approved)
• Transparent pricing
• Fast support and reliable sourcing

Most of our customers enjoy smooth and timely orders, and we appreciate the trust they place in us. If you ever have questions or need help with a product, our team is always happy to assist.

Odpowiedź od Cherish Lewis UK Online shop

Opublikowano 10 gru 2025

Thank you for your comment, and we’re sorry for the inconvenience caused.

To clarify, we did not take any payment from you. When an order is placed, your bank automatically places the funds on hold, but the money is not transferred to us unless we manually approve the order. Once we identified that the product had been listed at an incorrect price, the order was cancelled immediately and the hold was released by your bank.

This process is fully compliant with UK trading standards, and no contract is formed when pricing is clearly incorrect. We never increase a customer’s price after accepting an order — in this case, the order was not accepted, and no money ever reached our account.

We understand how this situation can be disappointing, and we apologise for the confusion.

For new customers reading this:
We are a fully UK-registered company that works with multiple suppliers, and we manually review every order to ensure accuracy and protect our customers.
Our key commitments include:
• Secure payments (no funds taken until verified)
• Transparent order handling
• Fast customer support
• Genuine products sourced from trusted UK distributors

Thousands of customers shop with us safely each year, and we always aim to offer a reliable and honest service.

If you have any questions or need assistance, our team is here to help.

Odpowiedź od Cherish Lewis UK Online shop

10 gru 2025

Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience this situation has caused.

We understand how frustrating it must be to receive the incorrect colour and then experience delays with the return. This is certainly not the standard of service we aim to provide.

To clarify, all returns of branded electrical items must go through our supplier’s verification process before they can issue a returns label. In your case, the supplier required confirmation before authorising the collection, and unfortunately their response has taken much longer than expected. We recognise that this delay is unacceptable, and we apologise that you were not updated promptly.

Please be assured of the following:
• You are fully entitled to a return for the incorrect item sent.
• Your refund will be issued as soon as the return label is processed and the item is collected.
• We will now prioritise your case and follow up with the supplier urgently to resolve this without any further delay.

For new customers reading this:
We are a UK-registered company working with multiple authorised suppliers. Most orders are fulfilled smoothly and quickly, but in rare cases where a supplier delay occurs, we take responsibility for resolving the issue and ensuring customers receive the correct product or a full refund.

We appreciate all feedback as it helps us improve our service, and we are committed to ensuring a fair and transparent shopping experience for every customer.

Thank you again, and we will be in contact shortly to provide an immediate update on your return. Please email us for any updates.

Odpowiedź od Cherish Lewis UK Online shop

Opublikowano 10 gru 2025

Thank you for taking the time to share your experience. We are very sorry to hear about the issue with your Dualit kettle, especially as it was a gift, and we fully understand how disappointing this situation must be.

To clarify the process:
For branded electrical items, warranty and fault assessments must be handled through the manufacturer or the authorised supplier that originally distributed the item. As a retailer, we are required to follow their verification steps before we can approve a replacement or refund.

When you contacted us, we immediately requested the required details and forwarded your case to the supplier for assessment. However, we acknowledge that their response time has been slower than usual, and we apologise for the delay and for the frustration it has caused. You should not have had to wait this long for an update, and we are reviewing our communication process to ensure this does not happen again.

Please rest assured:
• Your case remains open and active on our system.
• We will follow up with the supplier again urgently to obtain a final decision.
• You are entitled to a resolution, and we are committed to ensuring you receive one.

For new customers reading this:
We are a fully UK-registered company and work with multiple authorised distributors to source genuine branded products. The vast majority of orders are fulfilled smoothly; however, in rare cases where supplier delays occur, we continue to advocate on our customers’ behalf until the issue is resolved.

We appreciate your patience, and we apologise again for the inconvenience. Our team will contact you directly with an update as soon as the supplier responds.

Odpowiedź od Cherish Lewis UK Online shop

Opublikowano 10 gru 2025

Thank you for taking the time to share your comments. We’re sorry for the frustration caused and would like to clarify the situation based on our records.

Your order consisted of two heaters. Our supplier mistakenly shipped only one unit, and as soon as this was confirmed, we immediately refunded you in full for the undelivered item. This refund was processed before you raised a dispute with your bank.

Unfortunately, after the refund was issued by us, a separate chargeback claim was submitted through your card provider for the same amount. As a result, the refund was duplicated, meaning the value of the missing item was returned twice. This has created additional complications in resolving the case smoothly.

Regarding the return of the delivered unit:
We provided return instructions and were awaiting the item to be sent back so the order could be fully finalised. We never refused to assist with the issue and have followed the standard procedures required by our suppliers.

For new customers reading this:
We are a fully UK-registered retailer working with multiple authorised suppliers. On rare occasions when a supplier error occurs—such as a short shipment—we always take responsibility and refund customers promptly. The vast majority of our orders are delivered correctly and without any issues.

We understand this situation has been frustrating for all parties involved and remain committed to cooperating with the bank so the matter can be properly resolved.

If you have any questions or need further assistance, our support team is always here to help.