Charnwood Recenzje 

469
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The stove is sleek and small, yet the amount of heat that it produces is phenomenal. I had to contact the company about the guarantee and they were great- so friendly and very quick to respond.

Reakcja na opinię

Oceniono na 4 z 5

Great fire .Lots of compliments in the looks department.Gives off extremely good heat and cottage never been so warm and cosy. Looks stylish and classy.Classic but contemporary.... Extremely easy... Zobacz więcej

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Oceniono na 5 z 5

We have always wanted a wood burner. After our research we opted for the Charnwood stove from Island Stoves. All the work from initial inspection to install and commissioning was great. The old firep... Zobacz więcej

Oceniono na 5 z 5

Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

469 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(469)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 160

Napisz recenzję
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Oceniono na 5 z 5

Charnwood Aire 7 after 6 months

I wanted to give some feedback on the Charnwood Aire 7 I installed in October last year, so I've had 6 months with it over the Winter too.
I have to say it is the most wonderful of wood burners I have ever owned. Easy to light, easy to control, easy to clean. In fact I have only ever cleaned the glass once, then just with a damp cloth. Emptying the ash is only needed every few weeks. The quality of the engineering is top-notch and this stove must be the result of a lot of development. At minimum air it just keeps ticking over, at maximum it really kicks out the heat, and there's everything in between. A typical evening we will burn just 4 decent hardwood logs - about half of what we used on the open fire, and you get more and better controllable heat too. Every home should have one!

25 października 2024
Opinia niezależna
Logo Charnwood

Odpowiedź od Charnwood

Dear Richard, many thanks for your kind review.

We are delighted to hear you are pleased with your Charnwood Aire 7.

Your kind words will be passed on to the team, and I know they’ll be thrilled to hear how much you’re enjoying your purchase.

We truly appreciate you taking the time to share your thoughts.

Warm regards

Charnwood

Oceniono na 5 z 5

We were advised the 5kw would be the…

We were advised the 5kw would be the right choise by our installer but alas ww could only fit a 5"flue, so had to download size to the 3 7kw, although smaller this dose still give off good heat, we will have to wait till next winter now to see if it performs for us.
Love the style, although we do get a little wind noise on windy days.

9 kwietnia 2025
Oceniono na 5 z 5

A1 Service

The guys that came to fit the stove, were so careful, keeping everything clean with minimal disruption.

just waiting on a part to finish off the install, otherwise I cannot complain about the service-A1

14 kwietnia 2025
Oceniono na 5 z 5

The choice of Log Burner was spot on

The choice of Log Burner was spot on. To have our evenings turned from cold to warm was lovely and the heat from our Charnwood made us very cosy.

8 kwietnia 2025
Logo Charnwood

Odpowiedź od Charnwood

Thank you very much for taking the time to post such a positive review! We are delighted to hear you are pleased with your Charnwood stove and it's keeping you very cosy.

Warm regards

Charnwood

Oceniono na 5 z 5

Stove works well and looks great.

Stove works well and looks great.

5 kwietnia 2025
Logo Charnwood

Odpowiedź od Charnwood

Dear Kenneth,

Thank you very much for your review. We are very happy to hear you are pleased with the purchase of your Charnwood stove.

Warm regards

Charnwood

Oceniono na 3 z 5

Charnwood customer service not up to the job

We are very pleased with the fire once it arrived - however it was two days late arriving with the company fitting it, we were told it was due to an IT issue on Charnwood’s part, not really good enough, it also transpired that your customer service department could not tell our fitters were it was and when it would arrive with them.

3 kwietnia 2025
Logo Charnwood

Odpowiedź od Charnwood

Dear Carol

Thank you for your review. We are delighted to hear that you are happy with your Charnwood stove, and we trust it will provide you with many years of enjoyment.

Regrettably, we were informed by our carrier of a shipping delay after the goods had already left our premises. We did our best to address the issue, and our understanding is that the goods arrived one day later than initially planned. This information was communicated to your supplier.

We completely understand how frustrating it can be when goods are delayed, especially if this impacts your planned installation date. We will be reaching out to you via email, as we would like to extend a goodwill gesture to apologise for the inconvenience caused.

Warm regards

Charnwood

Oceniono na 4 z 5

Excellent stove but design let down by…

Excellent stove but design let down by tool which is ok for grate riddling but not positive enough for safe removal of ash-pan, and storage position gets too hot to retrieve tool when stove is lit.

5 marca 2025
Logo Charnwood

Odpowiedź od Charnwood

Dear David

Thank you for your review. Please reach out to our Technical team at https://www.charnwood.com/contact/ or 01983 537799 and we will be happy to assist you.

Warm regards

Charnwood

Oceniono na 5 z 5

What a great team

Dan came and did survey he was great and made everything after, installation, and showing me how it use fire.
Kev, Jordy and Mark did installation they were very professional very friendly,and cleaned up everywhere
I hadn’t got a chimney or fireplace so a lot of work was involved thank you to all at Kernow fires.

22 marca 2025
Oceniono na 5 z 5

Grateful customer

My recent order was processed in accordance with the company's terms and conditions and I was very happy with the goods I received.
Above and beyond this was the help I got from Robert Stockton in Technical Services in locating an extra part I needed for my stove which wasn't included in the spares listing.
I am very grateful for his assistance and appreciated his courteous manner and professionalism. Thank you.

24 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Wood burner

We were very pleased with our new wood burner and the men who put it in , they were very helpful showing us how to use it , very clean workers very nice men thankyou

13 marca 2025
Oceniono na 5 z 5

Good quality product

Stove works well, not used it much yet. Chimney is a bit industrial looking but we can live with that. Still to test the oven but lots of lovely warmth and like the fact we can see the logs burning. it does seem a good quality product and not too expensive - the main cost is installation.

28 lutego 2025
Oceniono na 4 z 5

It's a very good stove

It's a very good stove, gives out lots of heat but there's an acrid metallic smfll when it's on still. I've had it for 2 months now and was told the smell would go after a couple of weeks of the fire being on.

19 marca 2025
Logo Charnwood

Odpowiedź od Charnwood

Dear Rosemarie

It is very unusual for a smell to be present after 2 months. The paint will often smell for the first couple of fires, until it has cured. It would be worth contacting your installer if this problem persists. They will be able to check the stove and installation over.

Please feel free to reach out to us if you experience any further issues.

Warm regards

Charnwood

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