Last minute Booking of this beautiful 2 bedroom apartment which was clean & spacious, quiet area and has alot of facilities on site. When booking the instructions to the location were not clear.... Zobacz więcej
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Excellent service! Everyone so friendly and welcoming. The apartment was spotless, and the beds so comfy. Showers were excellent and everything was such good value. Easy to get into the centre of Birm... Zobacz więcej
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There were far too many automated emails about all aspects of the booking. The apartment was in a good location, very clean and in a recently built development. The biggest drawback was the indoor t... Zobacz więcej
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We would like to thank you for the marvellous accommodation and it’s facilities. We very much enjoyed it. It was very clean, promp service for repairs and needs in case you get stuck. Very welcoming,... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Dane kontaktowe
Zjednoczone Królestwo
- (0) 203 983 6300
- reservations@charleshope.co.uk
- www.charleshope.co.uk
3,7
Średnia
273 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 41% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Exceeded expectations,would definitely stay again
Was a very comfortable stay,spacious very clean apartment,and local to City as located in City centre.
Exceeded expectations,only had one slight issue with the key pad on arrival but it was amended briskly over the phone,easy to contact for help and advice,happy friendly service.
We will be definitely staying agin in the future.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment’s comfort, cleanliness and central location exceeded your expectations. I’m also glad the minor keypad issue was promptly resolved over the phone and that you found our service friendly and responsive. We look forward to welcoming you back in the future.
Not what i was looking for
I arrive at 4.30 to be guided in through the phone contact to be met at the door by a cleaner saying the room wasn’t ready a hour and a half after the 3pm check in time . After leaving and returning at 6 was finally able to enter my room and greeted by a dishwasher full of dirty dishes , floor wet around fridge and a broken glass hob . I had a fault in the boiler which constantly beeped all the time , which was sorted the day after .Then you have to make a £100 damage deposit which is supposed to be returned to you when you leave ? I had it take twice on the 25th and then the 26th May both for £100 , still no refund . I have email company but no reply
25 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m very sorry for the experience you had. Arriving to find the apartment still being cleaned well past the 3pm check‑in time, and then entering to dirty dishes, a wet floor and a damaged hob, is unacceptable. The boiler fault and the delay in resolving it added further inconvenience, and this is not the standard we aim to deliver.
Regarding the £100 deposit, this is a pre‑authorisation, not a physical charge. It may appear on your bank statement as a pending transaction, but it should automatically release after departure. If you are seeing it as a completed debit rather than a pending hold, please reach out to our care team so they can investigate and assist.
I’m also sorry you haven’t received a reply to your email yet — we will ensure this is followed up. Thank you for bringing all of this to our attention.
Beautiful apartments, but with serious cleanliness issues
My stay at Charles Hope Apartments was a bit of a mixed experience. On one hand, the apartments are very beautiful, modern, and comfortable. However, the standard of cleanliness leaves a lot to be desired and completely spoils the experience. Upon arrival, I encountered several noticeable issues: the living room lamp has clearly not been cleaned for a long time, as a spider has made its home there and is now a permanent tenant. In addition, the wardrobe shelves were dirty, the kitchen floor was sticky, and the fridge gave off a very bad smell when opening the door. Furthermore, as a suggestion for improvement, it would be highly recommended to install a better system to block out the light coming through the windows. The current curtains do not help in the slightest and make it difficult to rest in the morning. This accommodation has a lot of potential, but they urgently need to improve their housekeeping and maintenance.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you found the apartment beautiful, modern and comfortable, but I’m very sorry the standard of cleanliness fell short. The issues you described — the lamp not being cleaned, a spider present, dirty wardrobe shelves, a sticky kitchen floor and an unpleasant smell from the fridge — are unacceptable and should have been picked up during our housekeeping checks. We will be reviewing this with the team urgently.
Thank you also for your suggestion regarding better light‑blocking solutions. We appreciate this feedback, as morning light can affect rest, and we will assess improvements to the current curtain system.
The apartment has a lot of potential, and your comments highlight exactly where we need to improve. Thank you for bringing this to our attention.
Great appartment
The apartment was really big and modern. The staff at the reception very friendly and helpful. We enjoyed our stay, thank you
1 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you found the apartment spacious, modern and comfortable, and that the reception team were friendly and helpful. We’re very glad you enjoyed your stay.
The apartment was clean and…
The apartment was clean and comfortable, though the A/C unit didn't appear to work
6 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment met your expectations for comfort and cleanliness. As a note, the apartment is not equipped with air conditioning, so I’m sorry if this caused any confusion. Your comments are valued.
Everything was just GREAT!
Everything was just GREAT!
The access to the appartment was easy, the house was clean, the inventury was modern, the checkout was easy.
We will strongly recommand this!
4 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment met your expectations in comfort, cleanliness and modern facilities, and that both arrival and departure were straightforward. Your strong recommendation means a lot.
Loved the location and very comfortable accommodation
3 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you loved the location and found the accommodation very comfortable. We appreciate your feedback.
Nicely renewed flat with a view on the…
Nicely renewed flat with a view on the city, and a parking lot.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the newly renovated flat, the city views and the convenience of having parking available. We appreciate your feedback.
The self check in instructions were not…
The self check in instructions were not correct for the flat luckily I arrived during office hours I called and someone was able to help but would have no way of accessing the flat had it not of been as the instructions were totally wrong
3 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m very sorry the self check‑in instructions were incorrect for your flat. I’m glad you arrived during office hours and were able to get help over the phone, but you’re absolutely right — without that support, you would have had no way to access the apartment. We will be reviewing and correcting the instructions immediately to prevent this happening again.
appartment was very nice but check-in complicated
appartment was very nice, but communication with staff was a bit complicated (unpersonal, only via chat/email). Check-in was a bit complicated.
Also we ask at time of booking for a parking slot (which was advertised and recommended) the reservation itself was not available when we arrived. Very unfortunate.
24 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment itself was very nice, but I’m sorry the communication felt complicated and unpersonal. Relying on chat and email should never make things harder for guests, and we will review how we can make support more accessible.
I’m also sorry check‑in was more difficult than it should have been. Clear, accurate arrival instructions are essential, and we will ensure these are improved.
Regarding parking, I understand how frustrating it was to request a space at the time of booking — especially when it was advertised — only to find it unavailable on arrival. This should not happen, and we will be reviewing our parking allocation process to prevent future disappointment.
Thank you again for sharing your experience.
Apartamento céntrico
Apartamento céntrico, bien ubicado, moderno y con todo lo básico que se puede necesitar en una estadía corta
2 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Muchas gracias por su comentario. Nos alegra saber que el apartamento, céntrico y bien ubicado, le resultó moderno y equipado con todo lo necesario para una estancia corta. Apreciamos mucho su valoración.
It’s a very pleasant stay
It’s a very pleasant stay, room is just right and clean!
I have a suggestion: my friend is a tenant here. She recommended me to stay at the apartment. It will be great if I can get a discount when referred by existing tenant. Then I can come more often and stay longer!
Thank you
28 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you had a pleasant stay and found the room clean and comfortable. Thank you also for your suggestion regarding referral discounts. It’s great to know you were recommended by a current tenant, and we appreciate the idea — we’ll pass it on to the team for consideration.
First class modern chic
1 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you found the apartment first‑class and modern. We appreciate your feedback.
The accommodation was central and…
The accommodation was central and worked well for our needs.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re pleased to hear the accommodation’s central location worked well for your needs. We appreciate your feedback.
Serious issue with security and poor communication
I am writing to formally raise a serious complaint about my recent stay with this property.
Upon arrival, there were already other guests (a couple and a baby) inside the apartment we had booked and which had clearly been used. The apartment was not prepared for our arrival and contained used bedding, which was unacceptable.
The guests explained they had entered because the apartment door had been left open, which raises very serious concerns regarding the property’s security and access control procedures.
We were left in a highly stressful situation late at night with no suitable alternative accommodation available, as the property was fully booked. Although the overnight staff member tried to assist, the only solution offered was partial replacement bedding, and we were asked to collect additional bedding ourselves from another room.
We barely slept that night due to the disruption and stress. We were also hosting international guests, which made the situation particularly embarrassing and difficult to manage.
I raised a formal complaint at the time and was informed it would be escalated to management. However, more than a week later, I have still received no update, response, or resolution.
This lack of communication and follow-up, combined with the severity of what occurred, is extremely concerning.
23 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your message. I’m very sorry for what happened during your stay. Finding other guests inside your apartment, with the door left open and the room unprepared, is a serious breach of our procedures and should never occur.
The situation you were left in late at night — with no alternative accommodation available and only partial bedding offered — was unacceptable, and I understand how stressful and embarrassing this was, particularly with international visitors.
I also apologise that your formal complaint has not been responded to. This lack of follow‑up is not the level of service we aim to provide. I will ensure this is escalated immediately and that you receive a proper resolution.
Thank you for raising this — we will be addressing it urgently.
Too hot in the apartment
Too hot in the apartment especially the bathroom. Bathroom Heater was running all the time. Even too hot in the apartment. Called the guy but he couldn’t fix the ac problem. Further, the check in instructions were not emailed before hand, for which we had to sit in the lobby for more than half an hour. Other than that the apartment was nice.
29 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m sorry to hear the apartment was uncomfortably hot, particularly in the bathroom, and that the heater continued running. As a note, our apartments do not have air conditioning, but the bathroom heater should not operate constantly — we’ll have maintenance review this.
I also apologise that your check‑in instructions were not emailed in advance, leaving you waiting in the lobby for over half an hour. This should not happen, and we will address this with the team.
I’m glad to hear the apartment itself was nice, and we appreciate you taking the time to share your experience.
A couple of issues but good overall.
We weren’t sent to pin to open the key box and were waiting at the property for half an hour to receive this. The apartment was lovely though - clean, spacious and met our needs. There was some left over takeaway in the oven though, from previous guests. Some pizza and chicken bones. My bedside lamp didn’t work and one of the toilet seats was broken. I think the coffee pods provided weren’t compatible with the machine.
30 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m glad to hear the apartment was clean, spacious and met your needs. However, I’m very sorry for the issues you experienced. Not receiving the key box PIN in advance and having to wait at the property for half an hour is unacceptable, and we will review our communication process to ensure this doesn’t happen again.
I also apologise for the leftover food in the oven — this should never be missed during housekeeping checks. The broken bedside lamp, faulty toilet seat and incompatible coffee pods are equally disappointing, and we will address these with our maintenance and housekeeping teams.
Thank you again for sharing your experience; your comments help us improve.
Very enjoyable
Very enjoyable! Good location near the city centre and easy to check in and out.
31 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the accommodation’s central location suited your plans and that both arrival and departure were straightforward. Your comments are valued.
We got put in one room and there was…
We got put in one room and there was hairs all over the bed sofa was dirty. Then we got moved to another which was worse hairs in the bed stuff all over the floor microwave smell like rotten food the cooker was dirty food on the sofa and chair
29 maja 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m very sorry about the state of both rooms — the hairs on the bed, dirty sofa, food smells, and general lack of cleanliness are not acceptable. The second room being in even worse condition is extremely disappointing. We will be reviewing this with the team immediately.
Your feedback is appreciated.
The complex itself was modern and…
The complex itself was modern and fresh. The rooms were spacious and comfortable. The chairs though for the kitchen were not safe with screws all lose and 1 chair broken of which I fixed myself. Had to tighten all other chairs as it was the same. The kitchen had modern white goods and oven etc.
The mod hub itself was great and the gym thought I didn't use looked great.
Only issue was the train line behind the apartment, noisy after 10pm and just after 6am. Entry system to access the apartment needs to improve prior to check in, waiting around 15mins which children is not cool.
I would look to use in the future as its a good location in Brighton.
29 maja 2026
Opinia niezależna
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