Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

From start to finish Molly was absolutely incredible, nothing was too much trouble. We had a lengthy year long relationship due to previous house sales falling through and Molly was there ever... Zobacz więcej

Oceniono na 5 z 5

I would highly recommend John Charcoal. Rob Gurr guided us through through process smoothly and answered all our questions and helped us along the way. Chantelle was fantastic too, following through t... Zobacz więcej

Oceniono na 5 z 5

Absolutely great from start to finish. Took the time to really understand financial requirements. Charles Mills was excellent to deal with. Highly recommend to anyone with mortgage needs - particul... Zobacz więcej

Oceniono na 5 z 5

John Charcol were amazing at getting me a mortgage and doing the impossible. Suzy is an absolute expert and wizard at getting difficult mortgages and working her magic with the lenders. I had poor cre... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik kredytów hipotecznych

Napisane przez firmę

John Charcol is the original independent mortgage broker, with 50 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(1507)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 281

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Andrew at John Charcol was great to…

Andrew at John Charcol was great to work with. Applying for a mortgage was more complicated due to the combination of being a limited company and a salary worker. The process was handled efficiently with no issues at all. Any queries were answered immediately. I was recommended Andrew by colleagues and I intend to do the same.

3 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Shout out to Louise Keating

I am writing to express my sincere gratitude to Louise Keating for her exceptional assistance with my recent remortgage. My situation was particularly complex, but Louise consistently went above and beyond to navigate the challenges. Her dedication was evident in her willingness to answer my many questions and proactively find solutions, even working on her days off to ensure a successful outcome. I am incredibly grateful for her outstanding support.

2 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

A Seamless Mortgage Experience with Alvin and Katherine at John Charcol

I had a fantastic experience working with Alvin and Katherine at John Charcol for my mortgage. From start to finish, the process was seamless and incredibly efficient. They demonstrated deep market knowledge and a clear understanding of the lending landscape, which made me feel confident in my financial decisions. They were proactive in communication, transparent about every step, and secured me a competitive rate that I’m very happy with. I highly recommend Alvin and Katherine, and the team at John Charcol to anyone looking for knowledgeable and reliable mortgage professionals!

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

Olly Driscoll and Jenny Burvill-Crane were exceptional from start to finish.
They helped us secure our mortgage in record time and with an excellent rate.
Having worked with a few advisers previously, I can confirm Olly is the best of the best. Would recommend him to anyone! And with Jenny’s amazing support, they make a formidable team together.

Thank you!

22 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional mortgage service form John Charcol and the Team

We've just completed our mortgage with John Charcol and the service we received was excellent. Kathryn has been exceptional: she clearly explained our options and the process, and helped us choose the best product for us. She kept us updated throughout the process and responded quickly to all our questions. A huge thank you to Kathryn and to the whole John Charcol team!

24 maja 2026
Opinia niezależna
Oceniono na 1 z 5

John Charcol made us lose money

John Charcol were to arrange a mortgage loan and they encouraged me to take out a bridging loan. They charged me fees for both their services and assured us that the loan would go through but they failed us. We spent money on: lawyer, architect, arranging of planning permission and application for usage change for premise, interest on personal loan we had to take out for start-up costs, and Castle Trust bridging loan cost that the broker lined up for us to meet part of the purchase cost, broker fee, surveyor cost for assured property etc. Lost a lot of money but they stopped returning our calls and emails.
I would not trust their services.

22 maja 2025
Opinia niezależna
Logo John Charcol

Odpowiedź od John Charcol

Hi Olivia,

We’re sorry to hear that your experience with us did not meet your expectations. We always aim to provide expert advice and support for our clients, so it’s disappointing to learn that you felt let down on this occasion.

We take feedback like this very seriously and would welcome the chance to understand more about your case. If you could contact our Complaints Officer at complaints@johncharcol.co.uk or call us directly, we will investigate promptly and keep you updated throughout the process.

Robyn @ John Charcol

Oceniono na 5 z 5

Excellent service - highly recommend

From start to finish Charlotte looked after us completely, as first time buyers she made us feel completely at ease and answered any questions we had at any point. She kept us updated throughout the process and went out of her way at all times to help us. Excellent service! Thank you!

11 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Very impressed

I don't know what the rest of the team at John Charcol is like, but Tom Hale was superb in getting a much better rate than I was being offered elsewhere and in navigating the process smoothly. Moving house is often very stressful, and my mortgage requirements as a 62 year old were complex, but Tom made it happen.

8 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Wonderful support

We have recently remortgaged our personal residential property through John Charcol, who were recommended by a property colleague.
This is a process which has taken well over 18 months from start to finish, throughout which we have worked with one broker – Keri.
Due to our unusual circumstances, several lenders did not wish to provide us with a mortgage, but through persistence & determination, Keri ultimately found us a choice of lenders & recommended one whose terms matched our requirements & we went with.
However, the lender’s recommended conveyancing solicitors who we chose to work with for ‘simplicity’s’ sake turned out to be far from on the ball, resulting in them twice having to call off completion of our remortgage, the day before it was due, because of unresolved issues which they should have foreseen weeks beforehand.
Keri kept applying pressure on the conveyancers and reassuring us that the mortgage offer was not at risk through the unnecessary delays.
On the whole we both feel that we probably would not have been successful in our remortgage had it not been for Keri’s doggedness and absolute determination.
Her continued positivity and support for us has been incredible, and she has always been a pleasure to speak with.
Without her confidence that she could enable us to cross that line, we may well have floundered.
Many, many thanks to Keri, & John Charcol.
Roman & Jenny

9 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Ezra and Fiona excellent service!

Ezra and Fiona provided an excellent service, getting ahead of the market as rates started to increase and locking in a good rate early! Easy to deal with and efficient process! Thanks for the help!

1 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent work, well done once again

this must be my 5th mortgage deals carried out with john charcol. Not only pains free, but also saved small fortune. I have always worked with the called April Wang. Very professional and polite lady works hard to get the best deal. Will be using their services again, hopefully by then BOE will starts dropping the rate again.

2 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing experience

Amazing experience from both Charlotte and Hollie, communication was fantastic and they were more than happy to help us chase the solicitors when we had struggled to get an update ourselves. We recommend John charcoal to all our friends and family and will be back when our fixed rate comes to an end. Thank you

1 maja 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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