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Cast Iron Radiators 4u Recenzje 

344
•
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very good experience with this company, great service all round, thank you. Customer service was excellent and all my questions answered when I called. The radiators are stunning!! Absolutely lovely t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From the time I viewed their website, until the day my order arrived, staff at Cast Iron Radiators 4U were extremely helpful. My calls, and queries, were always answered professionally and, when a... Zobacz więcej

Oceniono na 5 z 5

Have bought three radiators online. I did phone for advice and found their Customer Service superb. They did price match, and the rads arrived well protected and as advertised. I recently visited t... Zobacz więcej

Oceniono na 5 z 5

Found ordering a little complicated but thats because of the vast range and colours available But once i called the staff were very knowledgeable and helpful which then made it easy Our rads turne... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z grzejnikami
  2. również w kategorii:
  3. Bojlery i ogrzewanie
  4. Dostawca urządzeń grzewczych
  5. Usługi ciepłownicze

O Cast Iron Radiators 4u

Napisane przez firmę

Cast Iron Radiators 4u is a specialist UK supplier of premium, traditional heating solutions, operating from our Kiln Road base in Portsmouth since 2002. We dedicate ourselves to helping homeowners, restoration experts, interior designers, and trade professionals find the perfect statement heating for period properties, renovations, and character homes.

As an established online cast iron radiator specialist, we offer an unrivaled selection of classic designs. Whether you are looking to buy traditional column radiators, ornate Victorian-style radiators, or sleek, minimalist school house radiators, our collection combines timeless heritage aesthetics with modern central heating efficiency. We supply a vast range of options, including pre-assembled, off-the-shelf stock ready for fast delivery, as well as fully bespoke, made-to-order sections finished in custom paint colours or beautiful hand-polished options.

To complete your installation, we also stock a comprehensive range of essential heating accessories, including traditional and thermostatic radiator valves, luxury pipe shrouds, and wall stays designed to match the weight and style of cast iron.

Discover our complete collection of heritage heating at www.castironradiators4u.co.uk, or contact our expert Portsmouth-based team on 02394 216 216 for specialist advice on BTU calculations, custom sizing, and bespoke finishes.

We will always respond to any reviews within our 24 hour service level agreement.

For our full catalogue of Radiators see Radiators 4u, for Column Radiators see Column Radiators 4u, for Radiator Valves and Accessories, see Radiator Valves 4u.

Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

344 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(344)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
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Oceniono na 5 z 5

Cast iron radiators for me

First time I have used this company and after a lot of research will go straight to them next time I need new cast iron radiators. Valves and two radiators arrived as indicated ,well packaged and delivery driver polite and helpful whilst products were checked. May not be the cheapest but excellent service and products first class. Only complaint is that with the large Arroll radiator I had to buy the radiator section joining key which was £57 ,will only be used the once whereas other radiators/company's do a refund after you have put the radiator together. Radiators now installed and look brill. May be Company could look at ways of refund for the key which I am sure might make the difference when customers look to purchase . Radiator key for sale ----mikeswaits@outlook .com

14 sierpnia 2017
Opinia niezależna
Logo Cast Iron Radiators 4u

Odpowiedź od Cast Iron Radiators 4u

Hello Mike

Thank you for your feedback, it is very important to us.
All reviews are seen by our managing director & General Manager, All issues are investigated by customer services team.


Reference – 136573

We completely understand the frustration with this particular aspect of the non-refundable joining key, as this is a specific tool that is unlikely to have repeat use. This is something our continuous improvement department are currently working on with our vendors to make this process more satisfying and straightforward for our customers.

Again, thank you for your feedback & sorry for any inconvenience caused.



Marc Ivamy
Customer Service

Oceniono na 5 z 5

Good Service Great Product

Popped into the shop and they were really helpful.
The order process was relatively simple and the radiator arrived on time.
The delivery driver put the radiator at the top of the drive as requested.
The radiator looks really good and arfived in good condition.
I cannot comment about issues as there havent been any

4 sierpnia 2017
Opinia niezależna
Oceniono na 3 z 5

Great radiator but getting it is hard work

Radiator is fabulous. Ordering it was hard work - after you order on line, they send you an email and you have to confirm this before they progress your order. Bit of a cumbersome process. Then the delivery is a pain - curbside delivery only and they won't give you a time slot. Not a great delivery experience for a £500+ radiator. Such a shame that the service is letting down a lovely product.

31 lipca 2017
Opinia niezależna
Logo Cast Iron Radiators 4u

Odpowiedź od Cast Iron Radiators 4u

Hello Olivia

Thank you for your feedback, it is very important to us.
All reviews are seen by our managing director & General Manager, All issues are investigated by customer services team.


Reference – Your Order

Firstly we are glad you are happy with your radaitor, it is always great to hear from our customers that they are satisfied with their product.

In regards to your comments when placing the order, due to this being a made to order product and non returnable, we do send all our customers a bespoke order confirmation email once the order is placed, as we like to ensure the colour, sizes and all information is a 100% correct before we process the order. I do apologise if this was inconvenient.

To address your comments in relation to the delivery process, we fully understand that the kerbside delivery can be challenging for our customers, unfortunately this is something that is controlled by the transport industries and their insurance companies.

We are as transparent about this and do advise all our customers of the kerbside delivery on the bespoke order confirmation email that is sent before the order is processed.

This is an area that we are continuously working with our vendors and their transport companies, so we are able to make the delivery service a better experience for our customers.


Again, thank you for your feedback & sorry for any inconvenience caused.



Laura Hazzard
Customer Service Manager

Oceniono na 5 z 5

They were caring and amazing !

They were caring and amazing !
The fitter was equally impressed with the product and what a difference good looking, efficient radiators make to a room.
As a Chartered Architect I would from my experience recommend this company.

Andrew Gibbs ARB RIBA FRSA

24 lipca 2017
Opinia niezależna
Oceniono na 5 z 5

Great fast service from the company …

Great fast service from the company and am very happy with the order
A little disappointed with courier as there was no text an hour before delivery as promised so waited around all day

13 lipca 2017
Opinia niezależna
Logo Cast Iron Radiators 4u

Odpowiedź od Cast Iron Radiators 4u

Hello

Thank you for your feedback, it is very important to us.
All reviews are seen by our Managing Director & General Manager. All issues are investigated by our Customer Services team.


Reference – Disappointed with courier service

Thank you for your review regarding your order with us.

We are sorry to hear that the courier service did not live up to your expectations. We do endeavour to maintain a consistent service when organising deliveries. Unfortunately, on this occasion, our request for a call or text before arrival was missed.

As with any situation like this, we do forward your concerns regarding this service to our continuous improvement team, and will also pass onto the courier company.

We apologise for any inconvenience occurring from this matter, and if you do have any further concerns or queries, then please do not hesitate to contact us.

Again, thank you for your feedback & apologies for any inconvenience caused.



Marc Ivamy
Customer Service Representative

Oceniono na 5 z 5

Very straightforward to deal with

Very straightforward to deal with. Company kept in touch with regards to progress of order and delivery date. Valves delivered almost immediately. Radiator made to specifications by manufacturer but even so, in July, arrived within 3 weeks of order. Good service all round.

13 lipca 2017
Opinia niezależna
Oceniono na 4 z 5

Very positive experience

Very positive experience, dropped a star as the radiators were paid for & then only one available so had to change the order resulting in more money& slight delay
Very pleasant & helpful staff I would not hesitate to use this company again
Susie Neale Brighton

10 lipca 2017
Opinia niezależna
Oceniono na 5 z 5

Victoriana Radiators

Bought the Victoriana range for a client. Cast iron for you were really helpful, constantly chased our order for us and professional throughout.

Great product also, can highly recommend

7 lipca 2017
Opinia niezależna

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