Casa Maria Recenzje 

2272
•
Wynik TrustScore: 4.5 na 5

4,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We have not yet assembled our garden furniture, as awaiting a new patio. The company were excellent to deal with, keeping us posted all the time. On the expected delivery date we were able to t... Zobacz więcej

Oceniono na 5 z 5

First-class service from Casa Maria! Absolutely delighted with our garden furniture order. The service was first class from start to finish. All my questions and concerns were answered promptly... Zobacz więcej

Oceniono na 5 z 5

Absolutely delighted with our outdoor furniture set from Casa Maria! The quality is excellent, everything feels really sturdy and well made, and it's incredibly comfortable. The cushions are lovely an... Zobacz więcej

Oceniono na 5 z 5

Great price great service from start to finish. Made a couple of enquiries online, quick response with answers, great communication from office and installation team. Kacper and Alfie turned up to ins... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 78% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(2272)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 483

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service and high quality

I’m absolutely delighted with my new pergola. From start to finish, the whole experience has been excellent. The installation team were professional, friendly and efficient, taking great care to ensure everything was fitted perfectly. The quality of the workmanship is fantastic, and the pergola looks amazing.
I couldn’t be happier with the end result and am really looking forward to enjoying my new outdoor space. I would highly recommend this company to anyone considering a pergola. Thank you.

12 października 2026
Opinia niezależna
Oceniono na 5 z 5

It's been 4 months since I purchased a…

It's been 4 months since I purchased a 3x4 pergola, lean-to, full 4m glass sliding doors, and 1 solid aluminium side. It was a bit of a sceptical purchase since you can't actually see the product, but I can definitely say after 4 months that the product is high quality, sturdy, looks and feels premium. Big shout to the installation team, especially Steve Parr who was absolutely amazing throughout the process, communicative and very professional. The only negative comment is for the after sales team, who don't keep up with the whole buying experience. This made my overall purchase a bit stressful. Overall, I would highly recommend the product and Steve's installation team.

2 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid

Took an order for a piece of furniture and said it had been sent out the next day. 8 days later I receive an email to say that the item is not in stock and that I will receive a refund within 10 days.
The item still said it was in stock on the web site for 3 days afterwards. To add to that the courier is still saying it’s on its way.
Out of pocket by £400 for the best part of the month with a load of furnishings paid for to compliment the piece of furniture that I now no longer will be receiving.
Customer service aren’t really bothered either so please save your money and shop elsewhere.

9 października 2026
Opinia niezależna
Logo Casa Maria

Odpowiedź od Casa Maria

We are very sorry for the inconvenience caused.

This was the last TV unit we had available and the item was dispatched as planned. Unfortunately, it was subsequently damaged in transit and we were therefore unable to complete the delivery.

As soon as this was confirmed, we arranged a full refund for the order.

We completely understand how frustrating and disappointing this situation has been, particularly after you had purchased other furnishings to complement the unit. Please accept our sincere apologies for what was an unforeseen situation.

All the best,

Customer Service
Casa Maria Support

Oceniono na 1 z 5

Item delivered to the wrong address & damaged

Item delivered to the wrong address. Item damaged. Raised with the support team and they haven't replied. Scammers

*edit*

The reply to this is completely untrue. They haven't tried to contact me and have relayed the chain of events incorrectly to suit their image. Terrible company.

3 października 2026
Logo Casa Maria

Odpowiedź od Casa Maria

Hi Dan,

Thank you for your message.

It appears you may not be receiving our previous emails. Could you please check your spam or junk folder for messages from help@casamaria.co.uk?

We are sorry for the inconvenience you have experienced and would like to clarify a couple of points.

Regarding the delivery address, your order had already been dispatched to the original delivery address provided at checkout before we received your request to change it. Unfortunately, once an order has entered the courier network, we are unable to guarantee changes to the delivery address.

Regarding the reported damage, we have already emailed you requesting photographs of the affected areas so that we can properly assess the issue and arrange an appropriate resolution. We are still awaiting these images.

If you could kindly reply to this email with the photographs, we will be happy to review them and advise on the next steps.

We are keen to resolve this matter as quickly and amicably as possible and appreciate your cooperation.

All the best,

Customer Service
Casa Maria Support

Oceniono na 1 z 5

Do not buy anything from them

Do not buy anything from them; their return policies are illegal (when they offer free shipping, it is illegal to charge an order cancellation fee). Be very careful with them—their shipping descriptions are inaccurate, and you can never figure out the actual delivery date (it says 6 days, but after 6 days you get an email saying 10–12 days; their "6 days" actually means a minimum of 20 - 30 days). Refunds take weeks while the refund team decides whether to "approve" you. I read the negative reviews and realized they are liars who have no intention of refunding people's money. A company with no contact phone number is clearly hiding from its customers. STAY FAR AWAY FROM THEM; REMEMBER, CHEAP ALWAYS ENDS UP BEING EXPENSIVE.

2 października 2026
Opinia niezależna
Logo Casa Maria

Odpowiedź od Casa Maria

Thank you for your review.

Casa Maria is an established UK business, and we take our responsibilities under UK consumer legislation extremely seriously.

When you placed your order on 30 September, the product was clearly advertised as a pre-order, with stock expected on 2 October. Your order was subsequently processed within our stated timeframe and prepared for dispatch.

You then requested cancellation after the order had entered the dispatch process. Despite this, we honoured your request, cancelled the order and have now processed a full refund of £699.95, with no fees or deductions.

We therefore strongly disagree with your allegations that Casa Maria operates dishonestly or has no intention of refunding customers, as the facts clearly demonstrate otherwise.

Kind regards,

Casa Maria Management Team

Oceniono na 1 z 5

A Company that doesn’t communicate

If you want a company that you can communicate with and that will
Communicate with you, Casa Maria is certainly not the company for you. They are allergic to using the phone, don’t have a phone number on website and when they say they are going to phone you they don’t. They have a 2 day response time to emails, that usually takes longer and takes forever to get anywhere. Haven’t had the product installed yet as it will have taken over a month from when I asked for it to be installed to it actually being installed, so don’t know how good it is yet. The only positive I can give is the price was good.

21 września 2026
Oceniono na 5 z 5

Great quality

Great quality. Good communication although everything was via email. Delivery service bang on. Excellent value for money

21 września 2026
Oceniono na 5 z 5

Great customer support and delivery staff

Great Products, our pergola arrived significantly quicker than we anticipated. Delivery staff, who had driven a long way, were sooo lovely. We needed some help with the installation, reached out to customer support and they were also outstanding. Helped us to diagnose our problem and then provided a solution. The Pergola is amazing, and I would highly recommend the company too.

5 października 2026
Opinia niezależna
Oceniono na 4 z 5

Exciting anticipation

We received our delivery on Wednesday the 30th of September,and at the moment still in the boxes.
We will be in touch when it has been its been installed.
Have given 4stars as communication could have been better but was very satisfied after talking to Steve.
Many thanks 😊

11 września 2026
Oceniono na 4 z 5

Very happy with our pergola from Casa…

Very happy with our pergola from Casa Maria. Great quality product and the delivery and installation team were quick, professional and left everything clean and tidy. Communication confirming the installation date could have been better, but overall we’re very pleased with the product and service. Would happily recommend.

10 września 2026

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