As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love Caroline’s expertise and no nonsense honesty! All kits and products have been wonderful!
Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... Zobacz więcej
Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Dane kontaktowe
Zjednoczone Królestwo
- store@carolinehirons.com
- www.carolinehirons.com
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My order arrived promptly
My order arrived promptly. The service from your company is incredible and consistent.
26 września 2025
Customer service not customer focused
Am a returning customer without any issues before. Bought the latest kit- got email from RM saying they were expecting it from SR. 7 days later no update. Emailed to ask for update. 2 days later advised they would investigate. After further pushing- I am still out of pocket. Supposed to have been resent 2 days ago- but no email confirmation still. Skin rocks have sat with my cash (nearly 200 quid) for 2 weeks now
27 września 2025
Opinia niezależna
Odpowiedź od carolinehirons.com
Hello Joanne,
I am sorry to hear you are feeling disappointed with the service you have received, this is not the standard we strive to achieve. I am keen to resolve your issue, but have limited details to be able to reach out to you directly. Please can I ask that you reach out one last time to store@carolinehirons.com and flag that you left a review and was asked to contact Lucy Husband?
Thank you,
Lucy Husband, Head of Customer Experience
Jeepers
Jeepers. I have been trying to contact this company.
Four emails and zero response.
Advice…do NOT attempt their contact page on their app.
Great product. Complete rubbish after service.
Less than one ⭐️
24 września 2025
Opinia niezależna
Odpowiedź od carolinehirons.com
Hello Mrs Wellings,
I’m really sorry to hear you haven’t received a response from our team — that’s not the level of service we aim to provide and I would like to investigate this further. As I have limited access to your details, could you please reach out to me directly so I can make sure your query is resolved as quickly as possible: lucy@carolinehirons.com.
Thank you,
Lucy Husband
Head of Customer Experience
Team CH
Very quick delivery (Ireland)
Very quick delivery (Ireland), excellent products and customer service.
28 lipca 2025
Odpowiedź od carolinehirons.com
Thank you for your 5 star review - we hope your skin is loving your new routine!
Kindest, Team CH
Fantastic service delivered so quickly…
Fantastic service delivered so quickly and really happy with my bag
28 lipca 2025
Odpowiedź od carolinehirons.com
So pleased to hear you are enjoying your CH purchase!
Odpowiedź od carolinehirons.com
Thank you so much for your lovely feedback - we hope your skin enjoys your new routine!
Kindest, Team CH
My day is always better when a kit arrives!
Check out is super easy and fast. I live in New Zealand, so I like being able to track my package, so much so, I work from home the day the courier is due to arrive! My day is always better when a kit arrives!
24 czerwca 2025
Odpowiedź od carolinehirons.com
Hello Natalie, So happy that your Kit arrived so quickly - definitely worth taking the day off to enjoy!
Best wishes, Team CH
All talk no action - poor customer service
Unfortunately I was a big fan of the majority of the content and the brand however I have just encountered one of the worst customer experiences I have ever had, for any product ever. I bought Kit 33 and one of the products was defective. It has taken weeks to get anywhere (nowhere) with customer support who have asked me to resubmit details to the manufacturer with whom I have not contracted. If they wished to provide any sort of customer service they could absolutely have made me whole and done the running around to fix their issues with the manufacturer’s in the background. Absolutely no effort has been made, so now I am down money, without product that I paid for and having to waste my valuable time with little hope of any positive outcome.
17 czerwca 2025
Opinia niezależna
Odpowiedź od carolinehirons.com
Hello Christopher,
I am so sorry to hear your feedback, we pride ourselves on our customer service and it is beyond disappointing that you are unhappy with our service on this occasion.
As per our email exchange, I have been in touch with the brand who are reaching out to you directly to resolve, please rest assured we will resolve this with you to ensure you complete satisfaction.
I look forward to continuing the conversation in our email thread. If there is anything else we can support with, please let us know.
Very best wishes, Lucy - Head of Customer Experience
Odpowiedź od carolinehirons.com
Thank you for your 5 star review Justine 🤩
Always a first class service
Always a first class service. Quick delivery and I’ve loved all of the products she selects for her kits. I really can’t recommend highly enough.
24 maja 2025
Odpowiedź od carolinehirons.com
Thank you Yvonne, your feedback is welcomed - we love our customers and are so happy to be able to share our incredible brand partners with you.
Lucy, Head of Customer Experience
Bought the recent kitbag
Bought the recent kitbag. Arrived well packaged and the most beautiful products.
24 maja 2025
Odpowiedź od carolinehirons.com
So happy to hear you are enjoying your recent CH purchase Czesia!
Lucy - Team CH
Always a pleasure!
Always a pleasure ordering through Carolinehirons.com. The excitement placing my order, the prompt delivery, then the gleeful unboxing… & that’s before the pleasure of using the gorgeous products 😝 Brings happiness every time! 🤗
24 maja 2025
Great kit
Great kit. Seen an improvement in my skin immediately. It was nice trying out some new brands, some I haven’t heard of. Would buy again.
27 lutego 2025
I honestly have no words for the…
I honestly have no words for the customer service. Sent 9 emails just to receive an automated response and then no follow up. No way of calling or accelerating my complaint. Just not what I expected from such a well know brand.
10 marca 2025
Opinia niezależna
Can’t rate this company enough
Can’t rate this company enough! Nothing is too much trouble. Love their product and their customer service
28 listopada 2024
Great Black Friday deal
Great price on Black Friday, ordered one day, it arrived the next
29 listopada 2024
Speedy delivery to Australia very fast…
Speedy delivery to Australia very fast and no problems. Glad your using a reliable international delivery company. Well done Team CH💕
24 października 2024
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