CarDelMar 

an excellent,easy to use, economic way to book a car

Careless company.
I booked though them a car in Romania, coming back to UK I found out they had cheated me £67 by changing the deposit into Euro then to Romania money and back to pound which was never mentioned.you win by paying more to a known honest company. Also they were not bothered to even reply to my emails.

Always the cheapest, easiest.
I sent from US and never have problems.

Thank you CarDelMar!

Straightforward and easy to use.

I thought I was booking car hire - that was the impression given - particularly by the reference to payment being made on booking. However, from the information provided AFTER booking, it appears that I have not yet booked a car - Car Del Mar will now be seeing if there is a car available and will let me know in the next 3 days. If there is an issue, that delay could make it significantly more difficult and expensive to find an alternative car. The information was, in that respect, misleading. I just hope there is no issue with my car hire plans ......

Had a booking but turned up to collect the car the company had not confirmed the booking and had to take another booking from another supplier at premium. i thought it was the suppliers fault and was asking them to keep checking their system eventually gave up.

was there for 2 to 3 hours with my two kids to sort this and get another car, tried calling them but no answer, worst experrience in booking a car ever.

Rubbish company with rubbish customer service

Very poor service. You lie to your customers at the booking stage. ended up paying 5 x the price when at the airport with Firefly. The extra insurance I paid for did not cover the firefly car. Had to pay extra for unlimited miles (This was miss sold on your booking page). Very deceitful car hire. Moving now to social media to warn other customers!

We hired a car from Car Del Mar with a child seat. We paid for the car and reserved a child car seat, which we knew we would have to pay for at the Hertz airport desk. Car del Mar reassured us that ''Any additional extras which you booked (e.g. babyseat) were confirmed by the car hire company and will be ready for pick-up upon collection of the rental vehicle. Further information regarding these extras can be found on your CarDelMar voucher.''
Unfortunately this was not true, as Hertz had no record of car del mar requesting a child seat with the car. Hertz had no extra child seats for us to hire. we were stuck at the airport with our 2 year old child, and had to leave the car and take the train. We hired another car from Avis 2 days later. We kept the receipts from Avis, evidence from Hertz, and train tickets with the hope that car del mar will reimburse us the extra expenses we incurred because of their error. The worst part of the incident is due to our delays at the airport and travel we were unable to visit my dying grandfather that evening.
I complained to car del mar requesting a refund, also the extra costs to be paid to us,compensation for us being stuck at the airport with our young child after the flight, and mostly financial compensation for not seeing my dying grandfather that evening.
Car del mar took a long time to deal with my complaint. To be fair they were sympathetic and sent me lots of emails apologising for their delays. In the end they closed my complaint and refused to refund us or pay any compensation. Additionally they did not even read our complaint properly. We complained that they did not reserve a child seat from Hertz for us to hire, which was guaranteed to us in the quote from their email above. Their response to this was that the child seat needed to be paid for a the Hertz desk, which does not answer our complaint at all because there was no reserved child seat for us to pay for! I emailed them back explaining this again to them and have heard nothing since.
In the end I contacted my credit card company and advised them of this incident. The credit card company refunded us the money we spent on car del mar, under the credit protection act. This was only a fraction of all the costs we incurred and the money we requested in compensation for missing seeing my dying grandfather that evening, and the stress caused to me, my husband and our little two year old at the airport after our flight.
Unfortunately, despite their poor service, Car Del Mar subsequently contacted the credit card company requesting their money from us. Our credit company are now also challenging Car Del Mar on our behalf.
I hope no other customers experience this type of service and conduct from a company

I am a non European citizen and tried to rent a vehicle in Poland. I stated in the reservation that I was Canadian and fully read their Terms and Conditions to ensure that my Drivers Licence would be accepted. It only states that you require a Type 3 which I have the equivalent to in Canada.
Although an International Drivers Licence is required and I am was unable to rent the car. I was screwed. And received no sympathy, help or compensation from the company.
Their customer service was awful. Their claim department was also sub par and I would highly suggest renting via another company.

I wish I'd seen their reviews before using them. I bought a complete 5 day rental package with excess insurance. On return home I discovered their partner firm Interrent debited an extra £130 from my credit card without me signing anything. I am now, a month later, stuck in customer services hell where neither company will help. I believe they knowingly collude to rip off customers. Avoid both - a complete scam.

it's a scam! they overcharged me 40 euro for picking the car up outside office hours when they gave me the wrong office hours (maybe on purpose) and after endless calls with their support members, a support woman named Lieke who always interrupted me and never let me finish my sentence hangs up on me because she says she is not enjoying the conversation with me. I was stunned, more so since I own a support line myself! I was never rude in any way, I just told her that she needs to let me finish my sentence because I am the customer and it's her job to let me at least finish my sentence. She started arguing with me and hang up on me because she didn't enjoy the conversation. I was appalled!!!!! Worst company ever!!!

I rented a car for a week, I arrived 15mn late and they kept my car and did not want to refund me!!
They rented my car to someone else!

Cardelmar! Avoid at all costs. Having chosen this company against a number of similar priced companies they decided they could not supply the hire car with less than 24hours to go and the price had more than doubled with this and all the other companies. A disgrace

Simply horrible. The car hire company they had appointed for me was Easy Rent Bulgaria. On arrival, the agent greeted me at the airport, we then walked where the car was parked and then all the paperwork, payment etc was done in the car. All very dodgy as I have always dealt with car hire with proper counters-not having paper work and money taken in the car hire seat?! I then had an argument with the agent as he insisted I needed insurance (EUR5/day) before I can take the car. I have already arranged my own excess insurance and refused to pay anymore unnecessary extra insurance. I even rang Car Del Mar on the customer service telephone number - person I spoke to (Hank) was very unhelpful and just told me I have no insurance even though I insisted that the car came with the normal standard insurance when I booked it. While I was on the phone with Car Del Mar, the agent then made a phone call to his boss and said its ok I dont need to pay for the extra insurance but he taunted me saying any scratch you will lose your deposit. The car presented is very old (8-10years?), already quite battered and had lots of scratches/bits of rust all over. When I tried to slowly go through the scratch marks he had marked on the car, he rushed me and said he has to go elsewhere he needs to be quick. True enough, 2 days into the rental - the tyre rim cover fell off the car while I was driving in the motorway when I hit a small pothole. The road conditions were horrendous and hence no surprise I was liable for the loss of the rim cover when returning the car. I agreed to have my deposit withheld and requested for a damage report so that I can claim the excess back from my private insurance. All the agent did was scribble in blue pen on my contract and was trying to use google translate to describe the damage. No proper paper work was presented. I am very unhappy with the car provider and when I did some research online, it seems I am not the only one who had problems with Easy Rent Bulgaria. I know its not entirely Car Del Mar's fault I had such a bad experience with the car hire company, but they could at least be more helpful when I rung up, listen to their customers and monitor the level of service that is provided by their car hire companies appointed by them. This is my first and probably last car hire with Car Del Mar.

CAR DELMAR. If it sounds to good to be true it is. They operate their business through local criminal car hire firms that hold you to ransom at the airport, charging you more on top of your quote and then retain astronomical deposits against your complete damage waver insurance. Do not bother, go to Hertz or Europe car hire. It might quote you for more than Cardelmar but at least it will be the price you pay. Avoid CARDELMAR at all cost.

We had previously had good experiences with CarDelMar but that was until we needed to claim for a punctured tyre. It took a total of 16 months to be reimbursed! In this time I phoned and emailed countless times. When I put the claim in, within a short time, they said we would be reimbursed and I duly gave them my bank details. By the time we eventually had the payment the exchange rate had fallen considerably so we are still out of pocket. They do not care so avoid at all costs!

After a shocking experience with their partner Goldcar in Malta they didn't even bother reading my complaint and closed my case with the message below. Besides the shocking customer service they failed to advise me of the deposit required by Goldcar (€1900!!!! instead CarDelMar's confirmation had €230) and the actual ridiculous conditions of the rental, including €80 penalty for refusing to accept their terms and collect the vehicle and eventually €440 bill for a damage which was already on the car.

Thank you for providing us with your case documentation - we have reviewed your claim in detail. Unfortunately, we are unable to refund your claim for the following reasons:

We are sorry to hear that you had a damage during your rental.

Unfortunately we have to advise you that we will not be able to refund the excess, since such damages are excluded from our "Coverage with Excess (Standard)" package according to point 2 "Coverage Packages: What’s included?" in our Terms and Conditions.

We are sorry that we cannot inform you in a more positive way.

We will hereby close your claim.

Kind regards,

Certainly not a company anyone should be booking through.

Voucher did not cover the cost of car hire. I had to pay Europcar the difference to take the car. Car Del Mar customer service is impossible to contact as you have to obtain e-tickets however you cannot complete the process due to computer error. In short - I have been scammed.

Got to the airport and the car rental office was not open, we had to wait an hour before someone turned up. Cardelmar admitted it was their fault as they had got the opening times wrong. They kept asking for my bank details which I was reluctant to give as that is not normal process for a refund, but they kept saying that in order for them to investigate they needed this. I gave them my details thinking they were going to refund then all of a sudden they just closed the case, no actions, no refunds no apology, nothing! absolutely appalling customer service. I wish I had read all of these terrible reviews before choosing this company. AVOID!!!!

Terrible service, got to Vanvouver Airport to be told there was no car as they had not been paid by cardelmar (even though I had paid them). Had to scramble to try and get a car from another service provider and now have to go through the painful process of getting compensation or even my initial money back! I opened a ticket which they have just chosen to close even though nothing is solved and I can't open another one because their site tells me there's already a ticket with that booking reference!

DO NOT USE.