Car Chase Heroes Recenzje 6550

Absolutely awful customer service.

I was gifted the experience and when I went to book, upsold over £125 of additional services (photos etc).

Unfortunately, I had to postpone due to heart troubles and now have been advised that I should not do the experience.

I understand not being reimbursed the gift but not to be reimbursed the upsold items that I can never have! I have been told the amount can be credited to use in the future, how? My heart isn't going to get better. Useless.

I will start by saying that my son really enjoyed the experience and the staff were all really helpfil and friendly throughout. However the whole morning was a money trap. Charging £2 to park when the road is more pot holes than road is a joke. Charging an extra £34 damage waiver which clearly everyone's forced to pay or gamble with repair costs for supercars. Then there's the extortionate prices for photos and videos,which are are admittedly good quality and offer a great souvenir of the experience, but £50 is far from reasonable.
Another cost that was likely in the small print but easily missed was the extra £25 charge to use your voucher on a weekend.
So overall an enjoyable experience for my son, just be aware that the cost will likely end up being twice what you originally paid.

Don’t bother absolutely fuming my 2 boys went today for police interceptors had to pay a £68 waiver which we weren’t informed of previously on top of the ticket price then to get a video or pics of them in the cars was £50 each experience wasn’t great

Very good staff and welcoming had a great day

First rate service
Special mention to Rob who helped re arrange my booking when I had a family matter to attend to

The chance to drive a variety of excellent cars

Terrible company.
Bought a Truck Driving Voucher for my other half for her birthday, both occasions we booked time off work and set to travel 2 hours to the experience to be told the Lorry wasn't available.
Car Cash Hero's won't refund or extend the voucher only offered 1 day in the whole year when it would be available.
Save your money and use a proper experience day company,

Amazing experience, would definitely recommend and come again. Everyone is very polite and cheerful. Got a lot of information given to me. If I needed anything or had any questions they were very welcoming to give me as much information as they can.
100/10 experience

Very good well organised day but aftercare has beer poor. Paid £25 for photos that never got emailed and despite countless phone calls and emails nobody has got back to me. Two months have now passed and the photos were going to be enlarged for my son’s birthday which has now passed.

Our son received the experience as a Christmas gift last year & he absolutely loved it & so did my husband who I will now be booking for for his birthday this year!

An utter shambles from start to finish. Rude, poorly signposted and entirely disorganised. We saved up to buy a voucher for my husband to drive 4 classic cara as a special 70th birthday present and bought him a night at a hotel near the track (Brands Hatch). He was looking forward to it for months, having had a great experience at track days run by other companies in the past. But the whole thing was a waste of time and money. We experienced long queues, and several rude, unfriendly staff. (No coffee was available at the kiosk despite cold weather). We were eventually herded into a freezing open concrete porch with ear-splitting music interspersed with shouted, echoing PA announcements no one could make head or tail of. After waiting ages we discovered my husband’s chosen cars were all ‘temporarily’ removed from the track due to sleety conditions, but he was told he had to stay in the freezing porch area and await further announcements. Eventually, after over an hour during which time he was visibly shaking with cold, he asked for an update and was told he was ‘next in line’ for one of his car choices, only to see someone else driving it! They were unable to give him any further update. Over two hours had gone by and he explained he was getting too cold. He was told to go back to the signing in desk as he could reschedule free given the circumstances, only to be told by a rude young woman there that if he did so he’d have to pay another £40 per car - so another £160!!! They then had the cheek to email us today asking for £80 for non-return of a paper lanyard!!! I actually think this whole thing may be a scam. AVOID. There are other, better companies out there who respect their paying customers.

Terrible experience my brother booked me a drive I selected MK 1 Cortina. I arrived on time 30 mins before my drive. Only to be told I would have to wait 4 hours. So 4 hours standing on a cold drafty airfield. We were treated like cattle don't bother booking with them. Very Very poor. They make you wait a long time so they can try to sell more drive what a con. They refused to give me a refund when I complained.

Great day out in wimbish today, great event and staff, the highlights were Peter with me in the Ferrari Cali t and the amg mercedess 100% recommend but get the early sessions before it gets busy

My husband had 2 cars to drive as a Xmas present from 24 could only book it for November 25 as the 2 cars he wanted to drive were only available in November 25 travelled 1 and 1/2 hours for this , Hellcat was an awesome car to drive but “ Doms charger “ was a bit of a let down and then I purchased the ultimate photo /video sd card package priced at £50 only to get home to find no photos on it when viewing on my iPad 😤 but managed to view them on a friend’s computer they should have made me aware that would be the case

We had an experience for a 3 high speed driving experience. Initially we were very disappointed with this, the cars not being available and then being told we couldn't “drive fast”. But after persisting with customer service quite a bit they have resolved this issue.

Instructor tuition was very good, great selection of cars, all staff friendly

Enjoyed the Driving Experience…
Added costs on the day - so be prepared!

The best day!!! Cars are insane

My dads experience this morning, ques were long getting in but wait times between driving was very short, especially given the poor weather. Was a big shame at the end because the videos had been corrupted so didnt get the chance to save those otherwise a decent day out