Canvas Castle Recenzje 1099

Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... Zobacz więcej

Oceniono na 5 z 5

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... Zobacz więcej

Oceniono na 5 z 5

My favourite thing about canvas castle is that the descriptions and quality of the product is very accurate. They frame up easily and even though I’m on the other side of the world delivery is no is... Zobacz więcej

Oceniono na 1 z 5

This is HORRIBLE! The colors are dull, the picture is blurry. Very misleading in what your really getting. Its cheap, because your getting cheap quality. I have never been so disappointed. Customer s... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

RUDE, DISHONEST, NO RTNS/XCHANGE

The WORST customer service I've ever encountered. Extremely unprofessional and rude in their responses to me. Then they will argue with you, and ultimately ghost you. They do not offer returns or exchanges period, regardless if you ordered wrong because of their description. The canvas I received was poor quality to boot and had scratches on it. DO NOT DO BUSINESS WITH THIS COMPANY. Look at their reviews on the BBB and they'll confirm my experience!!

Update: they emailed me after I posted this. I wish I could submit pictures to show how rude these people are. I’ve been emailing back and forth with them for over a month to get this resolved. They refused a refund. Refused to exchange. Then flat out ghosted me for another month. Until I wrote this review. Still so rude it’s hard to believe. They said “thank you for writing such a long email! What is your issue now?” As if they don’t know. Same issue. You never resolved it. Do not do business with these people. Read all the 1-star reviews bc they’re all the same…confusing purchasing guide with regards to the frames, rude & don’t honor their return policy. And they insinuate you’re dumb bc you don’t get it.

27 września 2025
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Kate - I'm so sorry you're upset. We absolutly haven't ignored any of your emails. You didn't select a frame so received the print only. We have offered to send you the frame and you are also welcome to return your order for a full refund. We always look after our customers and please reply to our latest email if you are looking to return or get the frame x

Edit: Kate, replying to your updated review: we did thank you for your long email but we we never emailed asking what your issue is as per your above comment - this is not true. We have given you the return address, offered you a frame and we're trying our best to help you here x

Oceniono na 5 z 5

Girl with the red balloon 🎈

Easy to order.
Came within the timeframe advised.
Had trouble tracking parcel (error on my behalf), customer service promptly helped me out.
Very happy with picture took an hour to assemble and hang.
Looks really good and the free print was a bonus.
Overall easy and good experience.

3 października 2025
Opinia niezależna
Oceniono na 5 z 5

Good Variety

It's a very easy website to navigate. And I really liked much of the artwork to choose from. And there's a good variety of artists and art represented on this site.

8 września 2025
Opinia niezależna
Oceniono na 5 z 5

I love the selection

I love the selection!

I didn't realize that my canvas was "just" a canvas and that I needed to order a frame separately - that was not clear on the website. Customer service responded and a frame is on its way to me.

6 września 2025
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Gail! Thank you so much for the kind words. For a frame please just select "with frame" when choosing your size in the future and we're always happy to assist. Have a lovely rest of the week x

Oceniono na 1 z 5

No return policy

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

26 sierpnia 2025
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi RC - we absolutely allow refunds! You enquired about a frame to be added after you ordered and we advised your order had shipped and the frame can't be added so we can ship separately. Please check your email, we have sent the return address x

Edit: RC this isn't true, we never sad that and we are an International company and the support person you were speaking to is in New Zealand yes, but we are based in the US and have print teams in 6 different countries. We gave you the link for multiple return addresses including the US, you don't have to send it to New Zealand. As previous, please just email us if you need further assistance, we're here to look after you

Oceniono na 2 z 5

Do It Yourself Scam

The canvas painting wasn’t what I expected. Different colors and look. Very deceiving. Then I paid for framing and I get a DIY frame which was shocking. You pay for framing and what do you get a DIY frame and a rolled up piece of canvas art. The frame doesn’t even fit the painting. The company doesn’t pay for shipping and don’t provide refunds. I am just thinking of throwing away the frame since it’s useless and putting the art in a different frame.

19 sierpnia 2025
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Sheila - I just checked your order and you ordered the diy frame. If you want ready to hang you just go to the ready to hang page

https://www.canvas-castle.com/ready-to-hang

We're happy to help you out, just email the support@canvas-castle.com team and we'll look after you x

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