Canvas Castle Recenzje 1095

Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My favourite thing about canvas castle is that the descriptions and quality of the product is very accurate. They frame up easily and even though I’m on the other side of the world delivery is no is... Zobacz więcej

Oceniono na 5 z 5

Hello! My favorite thing about canva castle is that it publishes thought provoking bold art! There have been so many interesting conversations stimulated from my guests simply observing the... Zobacz więcej

Oceniono na 1 z 5

DO NOT BUY FROM THIS SCAM BUSINESS! They front as a US business (Miami address), they ship from NY and NJ, they don’t allow any refunds or cancellations, hmmm why is this? Oh of course, beca... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of ou... Zobacz więcej


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

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Oceniono na 1 z 5

DO NOT BUY FROM THIS SCAM BUSINESS!

DO NOT BUY FROM THIS SCAM BUSINESS!
They front as a US business (Miami address), they ship from NY and NJ, they don’t allow any refunds or cancellations, hmmm why is this? Oh of course, because they’re happy to return your item for a full refund, once you ship it to NEW ZEALAND, at a cost of almost twice the price of the item. So of course you’ll keep it and they’ll keep SCAMMING customers. Didn’t even bother looking at the quality because I no longer wanted it BEFORE it shipped but they went ahead and shipped anyway and now I can’t return it….

The cancellation request email was sent within 24 hours…..
But when you’re a SCAM BUSINESS, you say what you want. I have emails with time stamps and dates….

But also, lovely response. I also have numerous emails from the “legit business” calling me names, pathetic, poor a cockroach (really? A cockroach? What year is this lmao)
But never once was a US return address offered, only NZ, and insults.
Because this is not a legit business. DO NOT BUY FROM THIS SCAM BUSINESS!

All emails where this business replied or contacted me without being solicited to, as well as the names I was called, are saved and available for public viewing….

3 maja 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Rich - I'm so sorry you're upset. We have emailed you about this - the NY address on your tracking is the Fedex processing center address. We are in Miami, we don't have a print team in NY. I know you're upset we couldn't stop your package from shipping before you requested a cancelation, all orders are shipped within 24 hours and you emailed us 3 days after you ordered. You can send it back to any one of the 3 return addresses we gave Rich; US, UK or NZ. Please email our support team if you require assistance, we're here to help x

Update: your words are completely untrue Rich, we would never say negative things to a customer. Please either reach out to us or stop these untrue and defamatory things.

Oceniono na 5 z 5

Why I Appreciate Canvas Castle

My favorite part about Canvas Castle is their commitment to making high-quality art accessible to everyone. They offer beautiful, well-crafted pieces at prices that everyday people can actually afford, which is something you don’t see often in the art world. Instead of treating art like an exclusive luxury only meant for wealthy collectors, they understand that real art should be something people can enjoy in their own homes and lives without spending a fortune.

What really stands out to me is that Canvas Castle puts ordinary people first. They recognize that art has value beyond just status or price tags — it’s about emotion, creativity, inspiration, and personal connection. While many high-end galleries focus on exclusivity and overpriced pieces that most people could never realistically buy, Canvas Castle takes a different approach by making meaningful, high-quality artwork available to a wider audience.

It’s refreshing to see a company that genuinely cares about both quality and affordability. They prove that you don’t have to sacrifice craftsmanship or artistic beauty just because you’re shopping within a reasonable budget. Canvas Castle makes it possible for more people to experience and appreciate true art in a way that feels welcoming, realistic, and inclusive.

17 maja 2026
Opinia niezależna
Oceniono na 5 z 5

My favourite thing about canvas castle…

My favourite thing about canvas castle is that the descriptions and quality of the product is very accurate. They frame up easily and even though I’m on the other side of the world delivery is no issue.

Will always recommend Canvas Castle

17 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Worst experience ever

Worst experience ever with rude, unprofessional, disrespectful email correspondence due to request of return and refund as I assumed I was purchasing canvas “art” instead of cheap print. Terrible customer service, cheap product

15 maja 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Tammy - we have no one under your name, you have the wrong company herem Both our framed art and prints are of the highest quality and we always look after our customers Please email the support@canvas-castle.com team x

Oceniono na 1 z 5

This is HORRIBLE

This is HORRIBLE! The colors are dull, the picture is blurry. Very misleading in what your really getting. Its cheap, because your getting cheap quality. I have never been so disappointed. Customer service, never mind, there is no service. Unless your ready to here someone lie to you. Save your money, shop somewhere else.

17 kwietnia 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Jodi - you have the wrong company here. We have no one under your name and we always look after our customers. All our prints are 10,000px to ensure perfect clarity but we would happily refund or resend another if there was an issue. Please email the support@canvas-castle.com team x

Oceniono na 2 z 5

Watch out

Watch out, the picture is NOT what you get! The frame isn’t included! You have to build your own frame and stretch it. Bs! False advertising!! Why do businesses do this?! Make it obvious what you are getting for your purchase! Stop f’ing people over!

18 marca 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Tyler - I just checked your order and you didn't select a frame, you selected the print only. You can order stretched and ready to hang, ready to hang with floating frame, print and diy frame or print only. Just email the team if you would like it ready to hang Tyler, we're happy to look after you x

Oceniono na 1 z 5

No acknaowledgment of purchase

No acknaowledgment of purchase. Charged but no info as to delivery or confirmation

11 marca 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Bill! All orders get a confirmation email immediately after purchase, I will copy and paste yours below for your convenience

Order Information
Order #: 58087
Total cost: $228.00
Payment status: Paid
Payment method: Google Pay
Billing Information
William Sarver
Lake Worth, FL, United States 33467
+1 610-352-0485
billsarver@gmail.com
Shipping Information
William SARVER
6187 Bear Creek Court
LAKE WORTH, Florida, United States 33467
+1 561-352-0485

Delivery Method: Free shipping

Order Details
Item Qty Total
Ecstasy
Size: 24x35" / 60x90cm with frame
Price: $95.00 1 $95.00
Ecstasy II
Size: 24x35" / 60x90cm with frame
Price: $95.00 1 $95.00
The Red Siren
Size: 31x47” / 80x120cm
Price: $95.00 1 $95.00
Subtotal $285.00
Shipping $0.00
Tax $0.00
Discount -$57.00
Total $228.00

Oceniono na 1 z 5

Accurate product photos and respectful customer service should be the minimum, not the exception.

I ordered a piece from Canvas Castle expecting it to match the photo on their website, but what I received looked significantly different in color and overall appearance. When I contacted customer service, I was met with dismissive replies and zero willingness to help—no exchange, no return, not even acknowledgment that the product didn’t match their own listing; in fact, they said I was wrong. Their tone was rude and unprofessional throughout the process. This company does not stand behind its products or value its customers. I’m sharing this so others can make an informed decision before ordering.

1 marca 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Alisa - we emailed you about this. You ordered Orange - Rothko and not the other Orange canvas. Additionally your return request is many months after the 30 day return window. Regardless of this we have offered to send you another canvas in its place free of charge, we are still awaiting your reply

Thank you

Oceniono na 1 z 5

DO NOT ORDER FROM THESE PEOPLE

DO NOT ORDER FROM THESE PEOPLE! THEY INTENTIONALLY MISLEAD CUSTOMERS. THEY ARE VERY UNPROFESSIONAL and EXTREMELY RUDE. Genuinely the worst retail experience I have ever had. There needs to be a negative star option.

Your reply to this review is not at all truthful. You have not offered to send the frames. You have maliciously threatened me, blatantly lied saying I am racist, and posted a horrible review on my business page that you are actively using to try to coerce me into removing my review.

19 lutego 2026
Opinia niezależna
Logo Canvas Castle

Odpowiedź od Canvas Castle

Hi Laura - we've already talked to you about this. You didn't order "with frame" so received the print only. For a frame you just select "with frame". We have also offered to send you a frame. I'm so sorry you're still upset, just email us if you change your mind about the frame or a return, we're here to help x

In regards to your updated reply we have never left a review anywhere Laura, we genuinely don't know what you're talking about but it was not us

Oceniono na 5 z 5

Absolutely love our canvass

Absolutely love our canvass! Smooth transaction from start to finish, delivered on time and got a free picture! Excellent value for money and already sizing up our next picture!

7 lutego 2026
Opinia niezależna

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