Canadian Appliance Source - Vancouver Recenzje 

1092
Wynik TrustScore: 4.5 na 5

4,6

1905 Main St, V5T3C1 Vancouver, BC, CA


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... Zobacz więcej

Oceniono na 5 z 5

Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Vancouver

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 1905 Main St, V5T3C1, Vancouver, BC, Kanada

  • 6042820662

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(1092)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7884

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Canadian Appliance Source has knowledgeable staff and many products available for immediate purchase. No delays

Despite having a huge online presence, Canadian Appliances does have actual stores with knowledgeable employees . Aria was able to find the machine I wanted and have it delivered within 2 days of purchase. He was efficient and pleasant, not pushy and made the purchase easy. I appreciated that he was willing to negotiate with his manager for delivery costs. I will definitely use them again for other appliance purchases.

22 sierpnia 2023
Oceniono na 2 z 5

Size specs of manufacturer wrong

Specs. on my fridge where wrong. Sales people don't know too much about products. Delivery service while quick does not unpack fridge from wrapping. Very cumbersome. Did not push fridge in space to check for fit. Return policy not convenient for client. Almost returned appliance but managed to make it fit with slight adjustment of cabinet doors above. QuickTask recommended by Canadian Appliance (I did not use them, but spoke to them a joke). Managed to get everything done myself at the end without overpriced installation shop.

17 sierpnia 2023
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Dear Customer,

Thank you for taking the time to share your feedback.

We regret that your experience has been less than adequate.

Please be rest assured that your feedback will be forwarded to our Sales Management Team and our Home delivery department.

Please note that our delivery team will only unbox the appliance, they are not responsible for removing the interior packaging.

We apologize for any inconvenience caused.

Thank you kindly,

ST
CAS

Oceniono na 3 z 5

Customer pickup location unclear

It was unclear where the customer pickup desk was at the warehouse. The signage was confusing.

I was very grateful that you had stock of an item no other retailers had in stock!

9 sierpnia 2023
Oceniono na 1 z 5

The driver showed up early and I still…

The driver showed up early and I still don’t have a fridge nor an oven

9 sierpnia 2023
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hello Ali,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

Our records that your time window was scheduled from 10AM to 1PM.

Our delivery team showed up at 10:40AM, within the time window, which would have been communicated to you.

We can, most certainly, reschedule the delivery.

However, additional fees will apply.

Thank you kindly,
SJ
CAS

Oceniono na 5 z 5

Challenging specs for new refrigerator

Our specs for a new refrigerator (size, white, ice maker and water dispenser, price) had been a real problem with other suppliers, but our sales person, Suraj Khanka, was so patient and understanding and wouldn't give up until he found exactly what we were looking for. He personified good customer service and we appreciated it very much.

5 sierpnia 2023
Oceniono na 5 z 5

Buying process amazing!

Aria went way above and beyond to help me make a selection, pricing offered was really affordable and delivery came in less than two days. Delivery staff were efficient and polite and arrived as scheduled. The experience does not get any better than this!!!

24 lipca 2023

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