Canadian Appliance Source - Vancouver Recenzje 

1067
Wynik TrustScore: 4.5 na 5

4,5

1905 Main St, V5T3C1 Vancouver, BC, CA


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations. The delivery guys were great too. Lots of k... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Salesperson has been very helpful. We had problems when the fridge was delivered and it had 2 dents in the door. He kept checking in to make sure everything was ok. The problem was the after sales... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridg... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The company is very knowledgeable and helpful. Delivery service was on time and stated clearly. Very pleased with my service by the employees.


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Vancouver

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 1905 Main St, V5T3C1, Vancouver, BC, Kanada

  • 6042820662

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1067)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6632

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Didn't finish the job, led to flooding

The installers came and discovered the standard washer hoses were too short for installation. They said I needed to purchase longer hoses myself, and gave me instructions, assuring me it was fool-proof. I bought the hoses, installed the hoses successfully, only to realize when I ran the first load that they had neglected to connect the drain hose. (Yes, maybe it was stupid of me not to know this, but that's why I used installers in the first place.) When I called CAS they said there was nothing they could do as it was a liability issue for them that I had installed anything myself. I said it was a liability for me to have used CAS, they had given me no choice, and they could at least pay me back for the plumber I was having to hire. Nope.

31 lipca 2026
Opinia niezależna
Oceniono na 5 z 5
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Kelly.

We're so glad to hear that you found our service straightforward and efficient. We truly appreciate your positive feedback!

CAS

Oceniono na 5 z 5

Fridge and d-washer purchaee

From assistance in the store (Nader), to the delivery guys and installers. All were knowledgeable, helpful and pleasant to deal with. Thanks.

23 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hello james

We are delighted to hear that our store team, delivery crew, and installers were all able to make your experience smooth and enjoyable!

We look forward to seeing you at the store again soon.

Warm regards,
CAS

Oceniono na 2 z 5

Took too long to come in

Took too long to come in. Salesman said it was in stock and it came after 2 weeks.

17 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Dear Ken Jung,

Thank you for your review.

Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.

However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.

In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.

Sincerely,
CAS

Oceniono na 5 z 5

easy and painless.

15 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Julie,

Thank you for your review! We're glad to hear your experience with CAS was easy and painless. We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with your family and friends!

CAS

Oceniono na 5 z 5

Purchased a washer/dryer on Friday and…

Purchased a washer/dryer on Friday and it was installed on Monday. All is good!

15 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Terry,

Thank you for your review! We're glad to hear your washer and dryer purchase, delivery, and installation went smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!

CAS

Oceniono na 5 z 5

My recent fridge purchase

I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridge recently was completed very quickly which was important as this fridge was to replace my home fridge which had died.

21 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi,

Thank you for your continued support and wonderful review! We're thrilled to hear Nader has consistently provided great service, competitive pricing, and quick delivery over the years. We truly appreciate your loyalty and business with CAS and look forward to helping you with your future appliance needs. We’d be grateful if you continue recommending us to your family and friends!

CAS

Oceniono na 5 z 5

Nick Ching was super helpful and found…

Nick Ching was super helpful and found the appliance I needed and arranged for very quick delivery as well.

Delivery was on time and easy

21 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Louise,

Thank you for your great review! We're thrilled to hear Nick Ching was able to help you find the appliance you needed and arrange quick delivery. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!

CAS

Oceniono na 5 z 5

Great customer service

Great customer service. Super helpful advice. Great delivery service and take away of old fridge. Set up and installed new fridge too! Thank you very much!

12 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Sammy,

We are so pleased to hear that you had such a positive experience with our customer service and delivery team. It's wonderful to know that we could provide helpful advice and ensure a smooth setup of your new fridge. We truly appreciate your business.

CAS

Oceniono na 5 z 5

Salesperson has been very helpful

Salesperson has been very helpful. We had problems when the fridge was delivered and it had 2 dents in the door. He kept checking in to make sure everything was ok. The problem was the after sales dept referred me to the manufacturer rather than doing that work themselves. What is their actual job???

18 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Sharon,

Thank you for sharing your feedback. We’re glad to hear your salesperson was helpful and stayed in touch throughout the process. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we’d be grateful if you recommended CAS to them.

CAS

Oceniono na 5 z 5

Service great

Great service

17 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Victor,

Thank you for your kind review! We truly appreciate your business and are glad you had a great experience with CAS. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends!

CAS

Oceniono na 5 z 5

Great Canadian Appliance

Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a discount due to competitor price match, amazing!

8 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Victor,

Thank you for your great review and for choosing CAS! We're delighted to hear Tony provided friendly, knowledgeable service and helped make your purchase experience a positive one. We're glad our price match policy added even more value to your purchase. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.

CAS

Oceniono na 5 z 5

Tony helped us find the…

Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations.
The delivery guys were great too. Lots of kudos to them dealing with our multi leveled garden. They removed and took away the older appliances.

7 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hi Flavia,

Thank you for choosing CAS and for your fantastic review! We're delighted to hear Tony made the selection and scheduling process easy, and that our delivery team went above and beyond during your installation. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.

CAS

Oceniono na 1 z 5

We had an absolutely horrible…

We had an absolutely horrible experience with this company. We made the purchase of a washer/dryer combo. They offered next day delivery which we thought was great and was appreciated. We informed them we couldn’t be home until mid afternoon and they said they would try . I was informed that they would notify me the night before with four hour window for delivery the next day . If I couldn’t be home during that time they gave me a cancellation phone number. Which I called immediately after receiving the delivery time window because I couldn’t be home. I spent over two and a half hours on hold at which I hung up then sent a email to their customer cancelation address. The next day I received a text saying they were on their way and I was the next delivery. I called later that afternoon to reschedule. I once again informed them I was only available after 1:30 and they informed me that I may not fit into their route schedule. I don’t understand they informed us they delivered until 9 pm . And the couldn’t accommodate out time widow of between 1:30-9:00 if we didn’t fit into their route schedule. We ended up cancelling our purchase and bought from another store which had no problem delivering the next day after 1:30 !!

13 lipca 2026
Opinia niezależna
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Dear Gordie Mckinnon,

Thank you for your feedback. We sincerely apologize that your delivery was unsuccessful and did not go as planned.

Please be advised that delivery routing and time windows are determined based on the specific delivery locations assigned for that day.

Consequently, we are unable to guarantee specific time windows.

Sincerely,
CAS

Oceniono na 5 z 5

Extremely pleased!

I am very ill. I needed a fridge in a hurry. I could not go shopping. I made one phone call. Over a period of about 90 minutes and several calls with the same salesman, Mukul, I made a decision. I feel Mukul was patient and helpful and considered my situation. The fridge was delivered in less than 48 hours ! I am very pleased with the service, including the delivery fellows.

7 lipca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hello Caroline

We are so glad that Mukul and the delivery team were able to support you and make this process easy during a difficult time.

We look forward to assisting you again whenever you need us!

Best regards,
CAS

Oceniono na 5 z 5

Suraj understood exactly what we are…

Suraj understood exactly what we are looking for, made good recommendations and gave us time to make the decision. We are very happy with his service and our purchase.

30 czerwca 2026
Logo Canadian Appliance Source - Vancouver

Odpowiedź od Canadian Appliance Source - Vancouver

Hello GW

We are thrilled that Suraj took the time to understand your needs and provided such thoughtful, well-paced recommendations.

We look forward to working with you again in the future!

Best wishes,
CAS

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