Canadian Appliance Source - Montréal Recenzje 

1131
•
Wynik TrustScore: 4 na 5

4,2

7325 Decarie Blvd, H4P2G8 Montréal, QC, CA

•

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Seeba was very caring and attentive to our needs. We had a delivery issue (which was our fault) and she went above and beyond to resolve it. Delivery was smooth and efficient.

Reakcja na opinię

Oceniono na 5 z 5

I had already decided on the choice of appliance, and your representative was speedy and efficient at both answering my questions and processing the order. Delivery and installation was p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Montréal

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 7325 Decarie Blvd, H4P2G8, Montréal, QC, Kanada

  • 5143574322

4,2

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(1131)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8544

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service!!!

Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly.

The appliances are beautiful. They were delivered without a hitch. The delivery techs were polite, efficient, & worked well.

Many thanks for the excellent service.

Laura Lorenzetti

17 lipca 2026
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Laura,

Thank you so much for your wonderful feedback! We’re delighted to hear that our team member provided polite and knowledgeable service, ensuring a smooth purchase process. It’s also fantastic that your beautiful appliances were delivered without any issues, and that our delivery team was polite, efficient, and worked well. We truly appreciate your kind words about our excellent service.

CAS

Oceniono na 5 z 5
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Paul,

We're delighted to hear that Mohammed provided you with such helpful service. We truly appreciate your positive feedback and look forward to assisting you again soon.

CAS

Oceniono na 5 z 5

Bonne expérience du début à la fin

Bonne expérience du début à la fin. Je recommande cette compagnie.

10 lipca 2026
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Odpowiedź od Canadian Appliance Source - Montréal

Bonjour Marie-Claude,

Merci beaucoup pour votre excellent commentaire et pour avoir choisi CAS! Nous sommes ravis de savoir que votre expérience a été positive du début à la fin. Nous apprécions sincèrement votre confiance, avons hâte de vous servir à nouveau et nous espérons que vous recommanderez CAS à votre famille et à vos amis.

CAS

Oceniono na 4 z 5

The best part of my purchase was the…

The best part of my purchase was the delivery of the appliances. I was worried because the space was narrow but the two men who came were quick, efficient, in and out in no time and very pleasant assuring me that the installation would not be a problem and it wasn’t . Kudos to the two gentlemen.

9 lipca 2026
Oceniono na 5 z 5

First time, won’t be the last :)

I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I called and was told it would be a couple of weeks and not to worry, I could cancel any time, very friendly and helpful. Two weeks later washing machine arrived was installed and the old one taken away and it took under 15 minutes. There was a very helpful delivery tracker, which let me know how many stops before me. I would definitely recommend Canadian appliance source.

8 lipca 2026
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hello Richard,

We sincerely thank you for your trust and your purchase. We look forward to working with you again for your future needs!

Best regards,
CAS

Oceniono na 1 z 5

Everything is wrong

What went wrong? Everything, Oven glass door is broken, you're offering 100$ instead of changing it. That's unacceptable. Installation sucked, didn't install the dryer, didn't gave me the tube to connect it, had to buy one when it's supposed to be installed. Dryer is missing all of it's legs. Dryer and washer aren't leveled. Customer service is trying to lowball me. Incredible, what a shame.

1 lipca 2026
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Dear Christian Handfield-Grenier,

Thank you for sharing your feedback with us.

Please note that CAS receives all products directly from the manufacturer in their original packaging. We do not sell refurbished appliances.

As such, we have no way of knowing if an appliance arrives with concealed damage or defects.

Since the unit was accepted upon delivery, installed, and used, our Aftersales team offered compensation, as the damage does not affect the functionality of the unit.

We can see that you are currently in communication with the Aftersales team regarding your oven. As for the dryer, the replacement feet have already been ordered.

Sincerely,
CAS

Oceniono na 1 z 5

I am extremely disappointed with…

I am extremely disappointed with Canadian Appliance Source and would strongly advise others to think twice before buying from them.

I purchased a brand-new refrigerator over the phone after speaking with one of their sales representatives. At no point was I informed that this model cools the refrigerator compartment by pushing freezing air from the freezer into the fridge. Had I known this important design characteristic, I would never have purchased this model.

Since day one, the refrigerator has been freezing food stored in the fresh food compartment. I have had milk freeze solid, eggs freeze, Greek yogurt freeze, and numerous other groceries ruined. The financial loss has been significant, not to mention the inconvenience.

When I contacted Canadian Appliance Source, I wasn't asking for a refund. I wasn't even asking for compensation. I simply wanted to exchange the refrigerator for a more suitable model, and I was fully prepared to pay the difference for a more expensive unit.

Their response was simply: "The refrigerator is working properly."

That was the end of the conversation.

To make matters worse, they sent a technician who confirmed that the refrigerator is operating as designed. In other words, the design itself is the problem for my needs, yet nobody mentioned this before the sale.

The complete lack of customer service and willingness to find a reasonable solution has been shocking. Once they have your money, they seem to have no interest in customer satisfaction.

As a business owner with several companies in Montreal and Quebec, I regularly purchase commercial and residential appliances. Unfortunately, because of this experience, Canadian Appliance Source has permanently lost my business, and I will be sharing this experience within my professional network.

I cannot recommend Canadian Appliance Source and will never purchase from them again.

2 lipca 2026
Opinia niezależna
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Dear Éric Gauthier,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand your frustration with the performance of your refrigerator.

This model operates in accordance with the manufacturer’s design specifications. The manufacturer’s technician has confirmed that the unit is functioning as intended.

We regret that this design does not meet your expectations and understand your disappointment. We appreciate you bringing this matter to our attention.

Sincerely,
CAS

Oceniono na 5 z 5

I buy all appliance from those guys

I buy all appliance from those guys. It is WUSIWUG. It is all there as sold and promised. Period

23 czerwca 2026
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Bertrand,

Thank you for your continued support and loyalty! We’re glad to hear you consistently have a positive experience and that everything has met your expectations as promised. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!

CAS

Oceniono na 5 z 5

Easy to order

Easy to order, fast delivery, competitive price, competent and caring delivery people.

13 czerwca 2026
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Lucy,

We appreciate your excellent feedback! We're glad you found ordering easy, delivery fast, and our team competent and caring.

CAS

Oceniono na 5 z 5

Attentive to specific needs

Had many limitations but agent helped me find pretty much exactly what I was looking for. Delivery went well, excellent overall!

6 czerwca 2026
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Odpowiedź od Canadian Appliance Source - Montréal

Hi Jeff,

Thank you for choosing CAS! We're glad our agent was able to help you find what you were looking for and that your delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.

CAS

Oceniono na 1 z 5

impossible de se faire répondre un coup…

impossible de se faire répondre un coup le paiement fait !

8 czerwca 2026
Opinia niezależna
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Odpowiedź od Canadian Appliance Source - Montréal

Cher Sylvain Nelson,

Merci d'avoir pris le temps de nous faire part de vos commentaires.

Nous vous prions de nous excuser pour tout inconvénient.

Nous avons constaté que vous avez communiqué avec notre équipe du service à la clientèle concernant votre livraison.

Si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à les contacter de nouveau.

Cordialement,
CAS

Oceniono na 5 z 5

The delivery service is smooth and…

The delivery service is smooth and there is great coordination on timing.

28 maja 2026
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Odpowiedź od Canadian Appliance Source - Montréal

Hi,

We're so glad our delivery service was smooth and well-coordinated for you. Thank you for your positive feedback!

CAS

Oceniono na 5 z 5
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Daniella,

Thank you for choosing CAS! We're glad to hear you were happy with the service and delivery. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in the market for appliances, we'd be grateful for your recommendation.

CAS

Oceniono na 5 z 5

just wanted to posta rebuttal to…

just wanted to posta rebuttal to another review from a DD in Montreal. he said he requested a fridge moved from his basement and into his garage and the one in the garage removed. So this clown thinks this is a moving company. They sell and deliver appliances. its not a moving company. He goes on to state it was blackmail delivery service. Hey DD thats a bit dramatic. Could you point to the spot on the teddy bear where you were hurt? Heres the rules. One appliance delivered and one appliance removed. You really did not expect free moving,....did you? Cheap a$$. Hope you see this

4 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Best deal for the fridge I was looking for

The best deal for the fridge I was looking for,
Sonia Clair was very polite and helpful when they fixed a mistake that I realized I made on the order. The delivery went smoothly and the delivery drivers carefully carried to fridge to where I wanted it.

3 czerwca 2026
Opinia niezależna
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Hi Tina,

Thank you for choosing CAS and for sharing your experience! We're glad Sonia was able to assist with your order and that your delivery went smoothly. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends.

CAS

Oceniono na 1 z 5

I ordered and paid for a new fridge

I ordered and paid for a new fridge. I went in to the Decarie Blvd store, in Montreal, in person, to ensure my needs were understood, and met. I dealt with Oumou, and explained that I wanted the fridge in the basement, moved to the garage, and the one in the garage removed. She wrote down these instructions and showed them to me. When the delivery guys arrived, they refused, insisting on more money. Don't trust this place or their deceptive advertising. The website says they'll reverse the door if requested. When requested, this service was unavailable. Horrible service, blackmail delivery service, dishonest to the core. Don't shop there!

4 czerwca 2026
Opinia niezależna
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Dear Customer,

Thank you for providing your feedback regarding your recent experience.

We would like to apologize for any miscommunication you encountered.

Please be advised that we do not offer relocation services.

We have forwarded this matter with our sales management team to review the situation directly with the individual involved.

Additionally, please note that the door reversal service was not included in your order.

We regret any inconvenience this may have caused. We confirm that your order has been canceled.

Sincerely,
CAS

Oceniono na 5 z 5

Very fast service and delivery next…

Very fast service and delivery next day! Representative extremely helpful.

29 maja 2026
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Odpowiedź od Canadian Appliance Source - Montréal

Hi Raymond,

We're so glad you found our service fast and efficient, and that our representative was extremely helpful. We appreciate your feedback!

CAS

Oceniono na 5 z 5

Excellent purchase process.

Excellent telephone service from Danny Emerald, search and purchase completed in about 30 minutes.

23 maja 2026
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Odpowiedź od Canadian Appliance Source - Montréal

Hi James,

Thank you for choosing CAS! We’re glad to hear that Danny Emerald provided excellent telephone service and helped complete your search and purchase quickly and efficiently. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!

CAS

Oceniono na 2 z 5

Bad experience delay and delivery

Bad experience starting from a long delay on delivery wven though the seller told me that had the dishwasher in stock. For delivery, I had to carry the dishwaher in the stairs as the delivery boys did not want to carry the dishwasher more than 10 stairs (I had 25 stairs...). It was ridiculous as more than 75% of the appartment in Montreal have more than 10 stairs.

23 maja 2026
Opinia niezależna
Logo Canadian Appliance Source - Montréal

Odpowiedź od Canadian Appliance Source - Montréal

Dear Luc-Pascal Rozon,

Thank you for your feedback. We are sorry to hear that your delivery experience did not meet your expectations.

To help us investigate this matter, please provide your order number to our After-Sales team at aftersales@caslp.ca.

We apologize for the inconvenience.

Sincerely,
CAS

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