A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been plea... Zobacz więcej
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Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... Zobacz więcej
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I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I c... Zobacz więcej
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Informacje dotyczące firmy
O Canadian Appliance Source - Montréal
Napisane przez firmę
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Dane kontaktowe
7325 Decarie Blvd, H4P2G8, Montréal, QC, Kanada
- 5143574322
4,2
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wrong date for delivery when buying
No service in french in QC.
Wrong date for delivery when buying (you have to actually buy the item to have the final delivery date)
No easy refund once I've discovered my item was ready to be delivered 45 days after the promessed day.
Very, very bad service.
4 września 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Seeba made the experience great
Seeba made the experience great. Honest, professional, knowledgeable and accessible.
4 września 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Bruce,
We're so pleased to hear that your experience with our team member was great. We appreciate you highlighting their honesty, professionalism, knowledge, and accessibility. Thank you for your wonderful feedback!
CAS
I purchased a fridge whirlpool for…
I purchased a fridge whirlpool for $2500.00 and the has problems it’s only 5 days that have it I ask to refund me the money or exchange for another brand they did not reply for a refund or exchange I bought the fridge in confidence because your company would give me satisfaction not problem my daughter but from your company and had very good service why do I have those problems do I have to go somewhere else to have a solution to my problems
5 września 2026
A great place for all your appliance…
A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 stars for all his help and time explaining everything about product ,price and delivery.Thanks to all the C A S team
30 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Shirley,
Thank you for your wonderful review! We're so glad to hear about your positive experience and that our team provided such great service, pricing, and products. We truly appreciate your business and look forward to serving you again.
CAS
Good selection of appliances with lots…
Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been pleased with my purchase so far.
13 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Abi,
Thank you for your wonderful review! We're delighted to hear you found a great selection and that our sales associate provided helpful assistance. We're also glad the delivery was timely and that you're pleased with your purchase. We truly appreciate your business.
CAS
Odpowiedź od Canadian Appliance Source - Montréal
Hi Moshe,
We are so glad to hear that you had such a positive experience with both our sales and delivery teams. We appreciate your wonderful feedback!
CAS
great customer service from Danny!!!
15 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Grace,
We are so pleased to hear that you had a positive experience with our customer service. Thank you for taking the time to share your kind words!
CAS
Company does not deliver as promised
Company does not deliver as promised. Bought a beautiful range, discounted because it was a floor model, still cost +$3000., and was told that installation was included. My model, because there was a danger of tilting dangerously,was supposed to have a back bar brace installed. There was a very large clear note glued to the front, saying that this must be done, danger of death and fire. I had made sure at the store that it would be properly installed, was assured, told not to worry, and sent the salesperson an email right after I was given the delivery date to remind him of the support piece.
Delivery arrives, no piece, delivery guys said don’t worry, piece not necessary. Still a large sticker on front, saying must have support piece.Went on line, turns out by law this was supposed to have been done . Contacted store customer support,first person told me that I would have to take care of it myself. Told me to send all info . Next person was helpful, third person from head office sent an email saying company was not responsible, agreed that I was worried about the danger, refunded me $50. to take care of it myself.
*Did not want or expect to have to take care of installation myself, was promised “white glove “ service.
4 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Dear Gloria Keeney,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience caused during delivery and for your dissatisfaction with the unit.
Our Aftersales team has processed a refund of $50.00 so that you may source the required part directly.
Please be assured that your feedback has been shared with our management team for review.
Sincerely,
CAS
The product is good
The product is good, the relationship with the company is easy, delivery was quick and efficient.
11 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Pierre-Paul,
We are so pleased to hear that you found our product good, your relationship with our company easy, and that your delivery was quick and efficient. We truly appreciate your business!
CAS
No fuss
No fuss. Walked in, was served immediately. Lots of possible dates for delivery, good prices. In and out in 20 minutes to buy a fridge.
2 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Dominique,
We're so happy to hear that your experience purchasing a fridge was quick and easy, with great delivery options and prices. We appreciate your positive feedback!
CAS
Knowledgeable service
Knowledgeable service . Company keeps you aware of ever step of delivery by emails.
8 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Shelley,
Thank you for your wonderful feedback! We're so pleased to hear that you found our service knowledgeable and appreciated our consistent communication regarding your delivery. We truly value your business and look forward to serving you again.
CAS
I ordered 3 appliances from CAS with…
I ordered 3 appliances from CAS with free in home delivery and installation. The first delivery day, the team was unequipped to install the washer dryer and said they'd return the next day. They didn't. Three days later a new team came to install the washer dryer and told me they couldn't because I was missing parts. I had to go out and buy parts for my washer/dryer and ended up installing it myself. The delivery people were all nice but CAS was not organized and didn't treat their delivery people well. Each delivery person complained that CAS put all the blame on them and refused accountability for any issues. They never issued me a refund for the missing parts, despite the missing parts being confirmed by the second delivery team.
27 lipca 2026
Opinia niezależna
Odpowiedź od Canadian Appliance Source - Montréal
Dear Mel,
Thank you for your feedback.
We’re sorry the installation could not be completed during the initial delivery.
That day involved unexpected circumstances, and the team did not have the equipment required to complete the installation, which is certainly not the standard we aim to provide.
We immediately followed up and arranged for our team to return and complete the service.
At this time, there are no outstanding missing parts or refunds pending on the account.
If you believe there is still an unresolved issue, please contact our After Sales team directly at aftersales@caslp.ca so we can review it with you.
Sincerely,
CAS
Salesman was friendly and easy going
The salesman was friendly and easy going, with no pressure to sell anything other than what I was interested in.
4 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Carm,
Thank you for your wonderful review! We're so pleased to hear that our salesperson provided a friendly and easy-going experience, focusing on your interests without pressure. We truly appreciate your business.
CAS
Delivery and installation service very…
Delivery and installation service very smooth, fast and professional
4 sierpnia 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Renaud,
We are so pleased to hear that your delivery and installation experience was smooth, fast, and professional. We truly appreciate your business!
CAS
Well-informed salesperson.
Well-informed salesperson.
Prompt delivery and installation.
Adequate choices.
25 lipca 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi George,
We're delighted to hear that our salesperson was well-informed and that you experienced prompt delivery and installation. We appreciate your positive feedback regarding our product choices!
CAS
Very good and helpful service
Very good and helpful service. Smooth delivery. Rapid responses to my email questions afterwards.
22 lipca 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Susan,
Thank you for your kind review! We're so pleased to hear that you experienced helpful service, smooth delivery, and rapid responses to your email questions. We truly appreciate your business and look forward to serving you again.
CAS
Excellent service!!!
Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly.
The appliances are beautiful. They were delivered without a hitch. The delivery techs were polite, efficient, & worked well.
Many thanks for the excellent service.
Laura Lorenzetti
17 lipca 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Laura,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team member provided polite and knowledgeable service, ensuring a smooth purchase process. It’s also fantastic that your beautiful appliances were delivered without any issues, and that our delivery team was polite, efficient, and worked well. We truly appreciate your kind words about our excellent service.
CAS
Mohammed was very helpful
14 lipca 2026
Odpowiedź od Canadian Appliance Source - Montréal
Hi Paul,
We're delighted to hear that Mohammed provided you with such helpful service. We truly appreciate your positive feedback and look forward to assisting you again soon.
CAS
Bonne expérience du début à la fin
Bonne expérience du début à la fin. Je recommande cette compagnie.
10 lipca 2026
Odpowiedź od Canadian Appliance Source - Montréal
Bonjour Marie-Claude,
Merci beaucoup pour votre excellent commentaire et pour avoir choisi CAS! Nous sommes ravis de savoir que votre expérience a été positive du début à la fin. Nous apprécions sincèrement votre confiance, avons hâte de vous servir à nouveau et nous espérons que vous recommanderez CAS à votre famille et à vos amis.
CAS
The best part of my purchase was the…
The best part of my purchase was the delivery of the appliances. I was worried because the space was narrow but the two men who came were quick, efficient, in and out in no time and very pleasant assuring me that the installation would not be a problem and it wasn’t . Kudos to the two gentlemen.
9 lipca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.