Canadian Appliance Source - Markham Recenzje 

2283
Wynik TrustScore: 4.5 na 5

4,7

8261 Woodbine Ave., Unit 3, L3R8Z5 Markham, ON, CA


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.

Reakcja na opinię

Oceniono na 5 z 5

Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Markham

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Kanada

  • 9054757530

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(2283)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7404

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great After Sales Team

The after sales department (Paul and Treshna) were amazing! They took care of our defective appliances quickly and did a thorough job making sure we received replacement items in a timely manner.

17 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Top Notch Service and Sales Experience

It was a pleasure connecting with Kien at the markham CAS and Treshna from after sales for the purchase of my Bosch dishwasher.  Treshna and Kien were especially helpful with my post install junction box return, answering all my emails and contacting me by phone to make sure everything was smooth. Overall a very pleasant first experience with CAS end to end and will shop there again for the wide selection of appliance models.

4 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Paz was polite and precise.

Paz called me on Thursday to advise me that the product I ordered was ready for delivery as early as Saturday (2 days away) or the week after if I was not ready to take delivery. I had to contact my wife before I could confirm any date. He left me his contact phone no. with extension and advised that I could call back after I could confirm a date for delivery. Paz advised that if he was not available to pick up my call, I should leave him a message to return my call. I called back to book a delivery time and luckily I got Paz on the phone immediately and he quickly confirmed the booking and advise me the process. Paz was polite and precise during our communication. I hope that the delivery personnel are as efficient and effective on Saturday.

9 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Brand new bar fridge - excessive noises upon plugging it in. Based on the fact that I plugged it in no return?

Last Friday, we purchased a Cavavin refrigerator from Canadian Appliance Source in Markham. I was instructed to wait 24 hours before plugging it in, which I did. However, upon plugging it in, it started making excessive noises. I returned to the store on Monday and informed the representative Andrew Lee about my experience, expressing my desire to exchange it for an upgrade. The representative questioned whether I had plugged it in, to which I responded affirmatively, explaining that I wouldn't have known about the noises otherwise. Despite this, the representative advised against mentioning it, suggesting that it might affect the return process negatively.

Later in the week, a service technician came to inspect the refrigerator and claimed that the noise was normal for that unit, advising me to let it run for 24 hours, promising it would improve. Unfortunately, it did not.

Subsequently, I filled out an online return claim, only to have it rejected within 30 minutes due to the fact that I had plugged in the unit. I'm feeling incredibly frustrated and deceived by this experience. As a senior, I'm completely beside myself with what has transpired.

19 kwietnia 2024
Opinia niezależna
Logo Canadian Appliance Source - Markham

Odpowiedź od Canadian Appliance Source - Markham

Dear Customer,
Thank you for providing your feedback. We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty. We can see that you are in communication with our After Sales Team and one of our senior agent is assisting you with your case.
CAS

Oceniono na 1 z 5

Friged damaged on arrival

I purchased a refrigerator from the Canadian Appliance Centre on 17 March, with a scheduled delivery of 18 March. The appliance delivered was damaged in freight, and per the instructions of our Sales Associate, we refused to take delivery. The company would not expedite a replacement until the 20th, in the meantime we lost most of our food to spoilage. I asked for some compensation to offset my loss, but my request went unanswered.

17 marca 2024
Opinia niezależna
Logo Canadian Appliance Source - Markham

Odpowiedź od Canadian Appliance Source - Markham

Dear Todd,

We want to take a moment and address your concerns.

We are not in the business of selling damaged items. However at times damaged units are delivered not intentionally. We are in the business of handling big and bulky merchandise which at times may be damaged somewhere in the process from production to consumer home. Why this is unfortunate, it is not deliberate. At your request on delivery, the item was refused, to reschedule another one. The soonest available date we had was on March 20. We're sorry that two days was a long wait for a replacement product. On delivery we had offered both a door replacement or compensation to keep the product, so you wouldn't be without, but the offers were rejected.

Unfortunately, we are unable to offer compensation for food spoilage based on the information provided.

CAS

Oceniono na 5 z 5

Thank you

Wayne worked very hard to get me the approval for the exchange of GE Vent Hood with to Broan Vent hood . The exchange was necessary as the GE Vent was not the right one for my new renovated Kitchen. I hope to pick it up in a couple of days
Thanks Wayne. You are great.

6 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

lots of stock

lots of stock. easy to order, good to return.
Johnny Wang helps me to choose the right model to fit the special size.
Then personal reasons, need to return it.
Sid responded to my return require in one day.

16 października 2023
Opinia niezależna
Oceniono na 5 z 5

Our sales rep Nina Zhang was excellent

Our sales rep Nina Zhang was excellent! She was very patient and efficient in answering our questions, even a few days after visiting the store.
Our appliance delivery went very smoothly and was timely. We were kept informed of the arrival time by phone and were able to track the schedule online. Very happy overall with everything and would definitely return and recommend Canadian Appliance to friends and family.

10 września 2023
Oceniono na 5 z 5

I recently had the pleasure of shopping…

I recently had the pleasure of shopping at Canadian Appliances Sources, and I must say that Rebecca’s service was outstanding. From the moment I walked in, she greeted me with a warm smile and a willingness to assist. Her extensive knowledge about the products made it easy for me to make an informed decision.

Rebecca patiently answered all my questions, guided me through various options, and even offered valuable tips on maintenance and energy efficiency. Her dedication to ensuring I found the perfect appliance was truly remarkable.

Thanks to Rebecca’s exceptional service, I left the store not only with a high-quality appliance but also with a newfound appreciation for excellent customer care. I highly recommend Canadian Appliances Sources, and I specifically recommend seeking out Rebecca for a top-notch shopping experience.

5 września 2023

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