Canadian Appliance Source - Gatineau Recenzje 

1498
Wynik TrustScore: 4.5 na 5

4,4

79 Boulevard de la Gappe, Unit C6, J8T0B5 Gatineau, QC, CA


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hopin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Was so surprised went into store and my new fridge and stove was in my kitchen next day, sales lady was very helpful and nice and the two delivery guys set upthe appliances, careful not to scratch an... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Gatineau

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Kanada

  • 8197701788

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(1498)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8173

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Notre représentante Samantha Leclair a…

Notre représentante Samantha Leclair a su répondre à notre demande en faisant une recherche approfondie pour nous trouver un frigo “garage ready” de la grosseur que nous avions besoin. Gentille et courtoise et débrouillarde. Un trio gagnant. Merci . Le frigo et le congélateur fonctionne très bien - Aucune éraflure. Bravo 👏

10 lipca 2023
Oceniono na 5 z 5

Excellent Service!…

The salesman was competent & sincerely interested in helping us. When he had difficulty locating our address another employee was most willing to assist.
Unfortunately we had to cancel the Saturday purchase on Monday & we were relieved & pleased that this was handled immediately by a call centre employee.

7 lipca 2023
Oceniono na 5 z 5

Needed a new fridge since ours broke

Needed a new fridge since ours broke. We ordered online through CAS. It was a quick and easy process and the customer service was great. Delivery was quick and I enjoyed the real time updates on delivery time status. Highly recommend.

27 czerwca 2023
Oceniono na 1 z 5

The delivery company installed our…

The delivery company installed our washer and dryer and damaged both during the process. Customer service has been terrible since, impossible to talk to somebody to explain the situation even after submitting a claim online as requested. This will be the last time we deal with CAS. We have been customers for almost 10 years

2 lipca 2023
Logo Canadian Appliance Source - Gatineau

Odpowiedź od Canadian Appliance Source - Gatineau

Dear Charles Castonguay,

Thank you for taking the time to share your feedback with us.

We are sorry to learn that your delivery experience has not been successful with CAS.

We can see that your Samsung appliances were delivered on July 04th of 2023.

We can see that you accepted the monetary compensation of $430.00 CAD offered by our home delivery company for the minor defects on your Samsung washer and dryer.

We apologize for any inconvenience caused due to this.

Thank you kindly,

CAS

T.B

Oceniono na 5 z 5

Excellent service

Ce fut facile de commander par téléphone, la livraison s'est fait le lendemain, les livreurs sont efficaces, minutieux et gentils. On est très satisfait de notre nouveau frigo.

3 lipca 2023
Oceniono na 1 z 5

Canadian Appliance Sources - will never buy

We bought many appliances including hood fan, after year & half we are still waiting to get the hood fan.

6 lipca 2023
Opinia niezależna
Logo Canadian Appliance Source - Gatineau

Odpowiedź od Canadian Appliance Source - Gatineau

Dear Shahab Rostami,

Thank you for your feedback.

We are sorry to learn that your order has been affected by manufacturing delays.

Please know that, unfortunately, there have been extensive delays with the production of a number of appliances due to manufacturing difficulties.

Please note, that if you can source your desired appliance elsewhere, please let us know and we will cancel your order and provide a full refund.

We can see that your range hood was picked up on April 14th of 2023, however you have requested to exchange the appliance.

Thank you kindly,

V.G

CAS

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