Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... Zobacz więcej
Reakcja na opinię
I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Zobacz więcej
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To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hopin... Zobacz więcej
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Was so surprised went into store and my new fridge and stove was in my kitchen next day, sales lady was very helpful and nice and the two delivery guys set upthe appliances, careful not to scratch an... Zobacz więcej
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Napisane przez firmę
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Kanada
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had an amazing sales person (Francois) he n
Knew is appliance and didn't waste any time. He was very efficient and provided excellent service.
I ordered over the phone and was pleased to be able to get the model I wanted delivered in a couple of days because our frig was failing. I did notice going by your store yesterday that you give Air Miles and I wasn't asked for my number. Otherwise, very efficient and easy order.
Notre représentante Samantha Leclair a su répondre à notre demande en faisant une recherche approfondie pour nous trouver un frigo “garage ready” de la grosseur que nous avions besoin. Gentille et courtoise et débrouillarde. Un trio gagnant. Merci . Le frigo et le congélateur fonctionne très bien - Aucune éraflure. Bravo 👏
Everything was quick, easy and efficient. We received the order on time, everything was nicely done.
Excellent service en magasin et les employés de livraison très gentil.....le seule point de négatif les employés de livraison il parle seulement anglais
Thank you very much Sonia
Votre service auprès des francophone est des plus apprécié.
Found the appliance in was looking for and pricing was better than anticipated, delivered the next day, couldn't ask for more.
The salesman was competent & sincerely interested in helping us. When he had difficulty locating our address another employee was most willing to assist.
Unfortunately we had to cancel the Saturday purchase on Monday & we were relieved & pleased that this was handled immediately by a call centre employee.
Needed a new fridge since ours broke. We ordered online through CAS. It was a quick and easy process and the customer service was great. Delivery was quick and I enjoyed the real time updates on delivery time status. Highly recommend.
The delivery company installed our washer and dryer and damaged both during the process. Customer service has been terrible since, impossible to talk to somebody to explain the situation even after submitting a claim online as requested. This will be the last time we deal with CAS. We have been customers for almost 10 years

Odpowiedź od Canadian Appliance Source - Gatineau
Ce fut facile de commander par téléphone, la livraison s'est fait le lendemain, les livreurs sont efficaces, minutieux et gentils. On est très satisfait de notre nouveau frigo.
Store service was great and I got my dishwasher the next day!
The deliver men were professional and did their best during the process of delivering.
We bought many appliances including hood fan, after year & half we are still waiting to get the hood fan.

Odpowiedź od Canadian Appliance Source - Gatineau
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.