Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a great experience with our agent Lola Quehan of Cairds Epsom. She resolved the issue of the property that we are currently renting. She immediately booked maintenance straight away. We have be... Zobacz więcej

Oceniono na 5 z 5

We bought and sold a property with Cairds. Gavin worked with us closely in both. He was very professional, prompt, informative and is very personable. He , and his team kept us fully informed, adaptin... Zobacz więcej

Oceniono na 5 z 5

Just to say a huge thank you to Gavin and Jo for getting our sale over the line. It was a particularly long, stressful process for us this time. We had a bit of bad luck with the previous bu... Zobacz więcej

Oceniono na 5 z 5

I had a fantastic experience working with Jack at Cairds. He was great in accommodating my schedule, and went above and beyond to help me understand the rental process. Having recently moved from... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

586 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 60% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(586)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 184

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic rental service . We recently rented out our property…

We recently rented out our property through Cairds and cannot recommend them highly enough.
From start to finish, Christian Pickett handled every aspect with outstanding efficiency, professionalism, and friendliness, making the entire process seamless.
This is our third time using Cairds for rentals as landlords over the past 10 years, and they continue to deliver exceptional service on every level.

22 października 2025
Opinia niezależna
Oceniono na 5 z 5

Thank you Oscar Lythgoe!

I recently purchased a property via Cairds in Epsom and dealt with Oscar Lythgoe and I am pleased I did! Oscar was very professional and responded quickly to any questions I had throughout the process. He made the process less stressful than I expected it to be and would not hesitate to recommend him/Cairds.

17 października 2025
Opinia niezależna
Oceniono na 5 z 5

Cairds Estate agents are professional…

Cairds Estate agents are professional friendly and always have time to answer any questions/ queries you might have . I would particularly like to mention one person in particular Oscar Lythgoe who was extremely helpful with my property search and sale.

19 września 2025
Opinia niezależna
Oceniono na 5 z 5

Sale and purchase of our forever home


We would like to express the satisfaction with the exceptional service we received from the team at Cairds during the recent purchase of our new home and the sale of our previous residence.

Gary provided invaluable insights regarding the valuation of our current house. Oliver's professionalism during every viewing was exemplary, and Luke's efforts were instrumental in finalising the purchase of our new home and ensuring a seamless transaction for both the buying and selling processes.

We are extremely happy with the service we received and would highly recommend Cairds Estate Agents.

16 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great property management

Cairds have managed my property for many years and currently Sathees has been looking after it. He has gone above and beyond to help me and my property when it is needed. I’m very happy with their excellent service.

25 września 2025
Opinia niezależna
Oceniono na 5 z 5

Cairds are excellent

Cairds have been excellent over the almost 3 years I have been with them!

In particular I have dealt with Sathees who is responsive and communicative at every interaction.

I highly recommend!

26 września 2025
Opinia niezależna
Oceniono na 5 z 5

A big shout out to Sathees at Cairds…

A big shout out to Sathees at Cairds Estate Agents, as always he has been so helpful. Quick response and always gets the problems sorted. Definitely recommend Sathees and the rest of the Team at Cairds.

23 września 2025
Opinia niezależna
Oceniono na 5 z 5

Christian

We had an excellent experience with Christian. He took the time to understand our requirements and helped us find a property that suited both our needs and our budget. Throughout the process, he was consistently responsive, answered all of our questions and ensured we were kept up to date at every stage. His professionalism and attention to detail made the entire experience smooth and stress-free. Highly recommended

23 września 2025
Opinia niezależna
Oceniono na 5 z 5

Cairds of Epsom

Cairds have looked after us as Landlords for many years , always providing quality tenants . Christian has helped us many times over the last few months and his service has been fantastic.

22 września 2025
Opinia niezależna
Oceniono na 5 z 5

Luke is great

Just about to exchange but wanted to write a review to say how impressed we are with Luke at Cairds. He is responsive, honest and it is refreshing to deal with such a down to earth, reliable estate agent! We are really excited to move into our new property in Epsom and would like to thank Luke for his brilliant service- would highly recommend Cairds.

19 września 2025
Opinia niezależna
Oceniono na 5 z 5

Purchasing a house with Cairds .

My partner and I recently purchased a house with the help of Luke and Paul at Cairds. They were both extremely informative, approachable, and respectful of our space during viewings. Throughout the sale and solicitor process, they kept up consistent communication and support. In the final stages, they even helped resolve financial differences between us and the sellers. If I decide to sell in the future, it will definitely be through Cairds. 10/10 service.

5 września 2025
Opinia niezależna
Oceniono na 1 z 5

Unprofessionalism and lack of customer…

Unprofessionalism and lack of customer care at its peak.

I rarely leave negative reviews, as I appreciate that oversights can happen, but my experience with Cairds has unfortunately been the most unprofessional and frustrating I have ever had with an estate agency — from the initial viewing to the mishandling of the referencing process.

From the outset, communication was inconsistent and dismissive. Despite expressing strong interest in a property, my calls were ignored, only for a male friend of mine to be able to secure a viewing immediately after calling on my behalf. This lack of basic courtesy was the first of many red flags.

After submitting my offer (which was accepted), I was not informed that the agent handling my case had gone on holiday, nor was I reassigned to another team member. I had to escalate directly to the director to move the process forward. Even then, with a move-in date less than ten days away, Cairds failed to take responsibility for progressing the referencing process. I was left to chase both the agency and the referencing company myself, repeatedly supplying documents while receiving no guidance or updates.

Each time I sought clarity, I was assured “everything was fine” — assurances which proved entirely misleading. Calls and emails went unanswered, yet the same male friend of mine received instant responses when he rang on my behalf.

Ultimately, I was belatedly informed — only after pressing for answers — that the landlords were divorcing and the property would likely be sold. Cairds promised to update me if it returned to the rental market. Days later, it quietly reappeared online with no communication from them.

The entire experience has been marked by poor communication, lack of accountability, and a disregard for transparency or professionalism. I strongly urge Cairds to reflect on how they handle clients, as experiences such as mine erode trust entirely.

21 sierpnia 2025
Opinia niezależna
Logo Cairds

Odpowiedź od Cairds

Dear Eleonora,
Thank you for taking the time to share your experience, and we are genuinely sorry to read of your dissatisfaction. We always aim to deliver a professional and responsive service, and it’s clear that in your case, we have fallen short of those standards.
Please be assured that your concerns are being taken seriously. Upon the return of our Lettings Director from annual leave, this matter will be given her personal attention to ensure a thorough and fair review of the issues you’ve raised.
We are also sorry that you felt it necessary to raise this publicly rather than through our formal complaints process, which is designed to guarantee every customer a fair and structured response. That said, your feedback has been noted and will be fully investigated.
Once again, we apologise for the frustration and inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Simon Caird
Managing Director
Cairds Estate Agents

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej