CA Auto Finance UK Recenzje 

Everything was to my satisfaction.
My enquiry was dealt with well.

No problems from day 1. Very easy to settle my agreement early.

Very straight forward

Excellent service. Simple, transparent and good value.

I am extremely disappointed with my experience with CA Auto Finance and, in particular, with how my dispute over an MG ZS was handled.

I purchased the MG ZS through finance and almost immediately experienced problems with the clutch, brakes and suspension/noises. The clutch fault was acknowledged by the supplying garage, and I rejected the vehicle within the first 30 days.

During one of my conversations with CA Auto Finance, a call handler went through my consumer rights with me and agreed with my understanding. They acknowledged that the garage had admitted there was a fault and explained that, based on what I had told them, I should have had the right to reject the vehicle. This gave me confidence that my case was being understood.

Unfortunately, the eventual outcome was completely different.

The garage carried out work on the vehicle without my consent or authorisation. I had not agreed for them to repair it, yet they went ahead and did so. I raised this repeatedly as I believed it was important to my rejection and consumer rights.

I provided CA Auto Finance with a detailed timeline explaining everything from the day I purchased the car. I also highlighted numerous occasions where I believe the garage gave inaccurate or contradictory information.

Despite all of this, CA Auto Finance ultimately sided with the garage.

What I find particularly disappointing is that the final response did not properly reflect the full case I had presented. Important facts and points I provided throughout the investigation were either not mentioned or not properly addressed. It felt as though parts of my evidence and timeline had simply been overlooked. I expected a thorough explanation addressing the points raised by both sides, but several of my key points were not even considered.

The inspection relied upon also concerns me. I did not feel this was a genuinely independent assessment, as it was arranged through the supplying garage. In my opinion, it appeared to help protect the garage’s position rather than properly investigate the faults I had reported.

The most frustrating part is what happened afterwards.

Because my rejection was not accepted, I eventually had to sell the vehicle elsewhere. The company that purchased it subsequently identified faults including the brake discs and pads requiring replacement and a problem with the clutch which they confirmed also required replacement.

These are particularly significant because the brakes and clutch were among the same issues I had reported while I owned the vehicle.

I reported the faults within the first 30 days, had the garage acknowledge a fault, rejected the vehicle and provided CA Auto Finance with a full timeline and evidence. Yet I was still left with the vehicle and ultimately had to sell it at a substantial loss.

As a result, I am now financially out of pocket, not including finance interest, insurance, tax and other costs incurred while this dispute was ongoing.

I find it extremely difficult to accept that the garage’s version of events was given more weight than my evidence, particularly when one of CA Auto Finance’s own call handlers had previously gone through my consumer rights and agreed that I should have had the right to reject the vehicle.

I also find it concerning that the supplying garage was a dealer connected with CA Auto Finance for finance. As a customer, I expected CA Auto Finance to investigate the matter impartially and properly consider the evidence from both sides.

Instead, I feel I was left fighting my corner against both the garage and finance company, despite doing everything I could to explain what happened and provide evidence.

I am not leaving this review simply because I disliked the outcome. I genuinely feel the way my case was handled was unfair, important information was not properly reflected in the final response, and the eventual condition of the vehicle when I sold it reinforced my concerns that the faults I originally reported were genuine.

My experience has left me extremely disappointed and substantially out of pocket.

If you are considering using CA Auto Finance, I strongly recommend understanding your consumer rights, keeping records of everything and retaining evidence of every fault, conversation and agreement. My experience has shown me how important this can be when something goes wrong.

Vish was absolutely fantastic today helping me with my fiance he was clear and and gave me the best advice and help required thanks for your help Vish 😎💯

I used Car Finance 247 to arrange finance for a Ford Transit Luton van supplied by RW Motor Company in Cwmbran, Wales, who were operating from Unit 199, Springvale Industrial Estate, Cwmbran, NP44 5BL at the time. The finance was ultimately provided by CA Auto Finance Ltd on a 60-month agreement.

Less than two weeks after purchasing the van, I contacted the dealer because the AdBlue and DPF warning lights had appeared. I subsequently experienced serious mechanical problems including limp mode, loss of power, excessive smoking, thermostat issues and other engine-related problems.

Within around four months of purchasing the vehicle, TrustFord Dagenham documented significant mechanical issues. Their October 2024 records recorded a leaking radiator, coolant leak, front engine cover leak and oil leak from the front cover. Further work was required at TrustFord in December 2024, including replacement of the leaking radiator.

At the time, I was unaware of my rights under the Consumer Rights Act 2015. Had I understood my rights at the time, I would have seriously considered seeking to reject the vehicle rather than continuing to spend money trying to keep it on the road.

The van was essential for a newly established business I had started. As the problems continued, I could no longer rely on the vehicle for work and the situation ultimately contributed to me having to close the business.

I then voluntarily terminated the finance agreement and had to take out a £10,000 personal loan to fund the amount required to do so.

In total, I paid £12,301.98 directly to CA Auto Finance, excluding the additional money I spent dealing with the vehicle’s mechanical problems.

Unfortunately, the story didn’t end there.
After the vehicle was collected, the inspection report dated 5 June 2025 recorded a £1,313.98 damage estimate. I disagreed with the inspection findings at the time. Importantly, the same report recorded that the vehicle would not start due to a mechanical fault.

Months later, CA Auto Finance placed a £9,025 damage charge onto my account. They subsequently applied a £3,500 adjustment, leaving a balance of £5,525, which I am formally disputing.

I have not been provided with a satisfactory explanation of how the £5,525 was calculated or why it bears so little resemblance to the £1,313.98 damage estimate recorded at the time of inspection.

And this is the part I find particularly ironic:
I voluntarily terminated the agreement because the vehicle had developed serious problems and I could no longer rely on it — yet I am now being asked to pay £5,525 for alleged damage to that same vehicle.

My concerns did not suddenly appear when I terminated the agreement. They began less than two weeks after purchase when the AdBlue and DPF warning lights first appeared.

I have since found other online reviews and forum discussions describing negative experiences with RW Motor Company, including complaints relating to vehicle condition and problems arising after purchase. I cannot independently verify other people's accounts, but it is concerning to discover these accounts after going through my own experience.

I have also since discovered that RW Motor Company subsequently operated from 11 Blaenwern, Cwmbran, NP44 1TY, and that a business now trading as Cwmbran Motors is operating from the Springvale Industrial Estate. I cannot comment on the reasons for the change of trading name or the circumstances surrounding the businesses, but this is part of the history I have since uncovered.

I want to be fair to Car Finance 247: I am not claiming that they caused the mechanical problems or that they personally inspected the vehicle. My concern is that I used Car Finance 247 to obtain finance for this vehicle/dealer combination, and the overall experience that followed has been extremely costly and damaging.

The financial & personal consequences have been significant. I had to close a newly established business, take on substantial debt and have dealt with this situation for a prolonged period. It has had a serious impact on my mental health.

I've had a couple of car loans and on both occasions your decision to support my application was promptly delt with so i wasn't left wondering whether I was successful or not, which was very much appreciated and throughout my time with you you support was always available if needed

It was perfectly straightforward and easy. Quick and "painless" Thank you.

Really poor communication and constant back and forth with details required. I felt like the people dealing with my case had never done this before. In total fairness the lengthy delay was more down to the dealership than the finance company, but I would have expected you to deal with the issues rather than me and my wife having to constantly prompt and chase for updates. The overall experience was really difficult and the time taken to get anything moving forwards added significantly to the stress levels. Really dissatisfied with the service received, but felt that we had to complete to avoid further delays and stress!

Very quick decision and easy to use. Thank you

Great company to deal with, easy to set up an account with them and when requesting information/ settlement figure they were very quick to respond.

I would definitely use them in the future if I ever require finance.

As a Selling Car Dealer I called CA Auto Finance to ensure a customer finance agreement was clear, I dealt with Khalid and he was so professional and an absolute credit to his employer. Highly Recommended.

Excellent Customer Service.

If I could give zero stars, I would. Please read this before financing a vehicle with CA Auto Finance.
​I was sold a fundamentally faulty and dangerous Land Rover Discovery (the engine cut out at motorway speeds). When I rightfully tried to reject the unroadworthy vehicle after 3 days of ownership, CA Auto Finance fought me every step of the way. I had to take the case to the Financial Ombudsman Service (FOS) and have an engineer inspect the vehicle, it took over 12 months of paying £619 a month for a car I couldn't use, the ombudsman fully upheld my complaint in April 2026. The Ombudsman legally ordered CA Auto Finance to terminate the agreement, collect the vehicle, and refund my payments.
​Even after losing a binding legal decision, the nightmare continues to this day. While they eventually collected the car and paid the settlement, they blatantly refused to comply with the rest of the order. They have left a balance of over £30,000 sitting on my credit file for months, severely impacting my credit rating. When challenged, their customer service team told me they wouldn't remove it until the supplying garage paid them back—completely ignoring the fact that their commercial disputes have nothing to do with my consumer rights.
​To make matters even worse, months after the Ombudsman legally terminated the agreement, their collections department had the audacity to send me a "Notice of Sums in Arrears" demanding over £1,200 for a cancelled contract!
​This company has zero respect for consumer rights, basic safety, or even legally binding regulatory orders. You will have to fight them tooth and nail for months to get what you are legally owed. Save yourself the immense stress and finance your car anywhere else.

we're in the middle of a tricky novation and i must say the staff have been so helpful. Especially Khalid! what a star, thank you very much and to all the other members and departments we've had to pester the past few days.
:)

Very quick & helpful to get settlement.

Fast efficient no pressure service 2nd time with Ca very efficient