Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Zobacz więcej
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Zobacz więcej
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Dane kontaktowe
3 Chandos St, W1G 9DH, London, Zjednoczone Królestwo
- hello@byrotation.com
- www.byrotation.com
3,9
Dobra
789 recenzji
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Rental owner is super kind person
21 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your lovely feedback
Super convenient
Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy
21 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
We appreciate your feedback, thank you!
Amazing seller!
Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X
21 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for recommending By Rotation!
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.
19 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
We love how easy it is to rent too! Thanks for your feedback
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!
19 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback!
Odpowiedź od BYROTATION
We appreciate your feedback, thank you!
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing
19 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback!
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.
12 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your feedback on our quick support!
Odpowiedź od BYROTATION
Thanks so much for your feedback!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!
10 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your feedback, and we're truly sorry to hear about your experience.
We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.
Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.
We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.
28 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!
7 czerwca 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!
First time using a hire service and…
First time using a hire service and would definitely do it again
31 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
We appreciate your feedback, thank you!
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!
30 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback Jane!
The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!
22 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback Lydia!
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.
21 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.
We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.
Thank you again for your feedback, it’s important to us as we work to better protect and support our users.
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning
27 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback on our listing process!
Not great
Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.
27 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com
Lender couldn’t find dress I had…
Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement
16 maja 2025
Opinia niezależna
Odpowiedź od BYROTATION
Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!
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