Your representative, Ty, listen to my complaint that I received the wrong product and told me how to address the problem. I appreciated the fact that she spoke good clear English. Others that I had... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer service department is great. I have never had a bad experience with buygood's service and guarentee with all of your products. The product this time did not have any information on h... Zobacz więcej
Reakcja na opinię
The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: hav... Zobacz więcej
Reakcja na opinię
I ordered two products and then cancelled within the hour, I received emails to confirm this also saying refunds had been issued to my Paypal account. I contacted PP who said they have not received th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Napisane przez firmę
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Dane kontaktowe
800 W Main St Ste 1460 , 83702-5983, Boise, Stany Zjednoczone
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3,4
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re very sorry that your product arrived later than you expected. We understand how disappointing it can be to wait longer than anticipated, and we sincerely apologize for the inconvenience this caused.
For shipments, delivery typically takes around 5 - 7 business days. In some instances, transit times can extend up to 10 business days due to carrier delays, or other factors outside our control. We truly appreciate your patience and understanding, and please be assured that we’re committed to helping and providing support throughout the delivery process. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
This is the easiest company I have ever…
This is the easiest company I have ever dealt with and easy to navigate on the internet. Keep up the good work! Always a very friendly response from customer service and no wait time of days and repeated emails!
10 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for sharing this wonderful feedback! We’re especially happy to hear that you’ve found our website easy to navigate and that your interactions with our customer service team have been friendly and prompt. We truly appreciate you recognizing our efforts to provide timely support without unnecessary delays or repeated follow-ups. Your kind words mean a lot to our team, and we’ll definitely keep up the good work! If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
They are very helpful and willing to…
They are very helpful and willing to fix any issue. I'm hoping everything is done correctly. Thank you again
2 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your kind words! We truly appreciate your patience and are glad to hear that our team has been helpful and willing to address any issues. We’ll make sure everything is handled correctly and do our best to ensure everything is completed to your satisfaction. Thank you again for your understanding and trust! If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I requested a refund and it was handled…
I requested a refund and it was handled with respect, courtesy, and solved in a few days, such a reliable company,
Alicia Spurlock
3 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for taking the time to share your experience. We’re pleased to hear that your refund request was handled respectfully and courteously, and that it was resolved within just a few days. We truly appreciate your trust in our company and are glad we could make the process as smooth and straightforward as possible. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Very courteous and was able to clear…
Very courteous and was able to clear up my order and handle a refund from a previous order. excellent service
10 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for your kind feedback! We’re delighted to hear that we were able to clarify your order and successfully assist with the refund from your previous purchase. We truly appreciate your recognition of the courteous service you received, and we’re glad we could help resolve your concerns. Your satisfaction means a lot to us!
If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Thank you for refunding our money,
Thank you for refunding our money,! We really appreciate you following through this for us! 🙂
6 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your kind words! We’re truly glad to hear that your refund was successfully completed and that we were able to follow through on your concern. We really appreciate your patience and understanding, and we’re grateful that you took the time to share your positive feedback with us. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Is a scam they used celebrity as Oprah…
Is a scam they used celebrity as Oprah and other to deceive people to buy, they push people with false statements that the product will go out fast. Urgently pushing people to buy fast, then you have multiple offers stating that the purchased is not final when I looked at my bank account there were multiple orders without me submitting the final purchase the coaching cost is 3,500++ and it does not stop the final program can cost over 5,000.00 I requested cancelation immediately by calling the customer support which is not a real person but AI. It did cancel
8 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
We’re very sorry for the frustration and concern you experienced after seeing multiple orders and charges on your account. We understand how alarming it must have been to discover additional offers and charges after you believed you had completed your purchase, especially when you were trying to cancel immediately and were concerned about the costs involved.
We also understand your concerns regarding the promotional claims and the experience of trying to reach customer support. We sincerely apologize for the confusion and inconvenience this caused. Rest assured that your feedback will be forwarded to our internal team for further investigation. We’re glad that your cancellation request was ultimately completed, and we appreciate you taking the time to share your experience with us. Your feedback is important and will help us better understand where the process may have fallen short. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
They were so supportive and…
They were so supportive and understanding of my situation Top Notch customer service
4 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for taking the time to share such kind words. We are truly grateful for your understanding, and it warms our hearts to know that our support team made a positive impression. Knowing that we could turn things around for you and provide top-notch service means the world to us. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I had reason to contact customer…
I had reason to contact customer support at Buygoods inc and can honestly say that they were so supportive. They sorted my issue with real diplomacy and grace. Thank you so much.
7 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for sharing your kind feedback! We’re truly glad to hear that our customer support team was able to resolve your concern with diplomacy, care, and grace. Your appreciation means a lot to us, and we’re grateful for the opportunity to assist you. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I returned the item once I got them
I returned the item once I got them. Bottles unopened. Once I realized what I was getting, didn't want the product. Not anything close to what the advertised item was.
I returned immediately. They reached out and took care of my refund
5 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your experience with us. We’re sorry to hear that the product you received was not what you expected and that it did not match the item as advertised. We understand why you decided to return the bottles unopened and appreciate you doing so promptly.
We’re glad our team was able to reach out, assist you with the return, and take care of your refund. We appreciate your patience and your feedback, as it helps us identify areas where we can improve the customer experience. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I received a full refund and a call
I would like to thank BuyGoods for their understanding and have provided a full refund. They understood my concern.
1 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re very sorry to hear that you felt cheated after noticing that your order had been duplicated and that this resulted in an unexpected financial burden. We understand how frustrating and concerning this must have been, especially since you contacted us shortly after placing the order and were unable to get the assistance you expected.
We spoke with you today and are glad we were able to address your concern. A full refund has been processed for the affected orders. We sincerely apologize for the inconvenience and frustration this experience caused and appreciate the opportunity to make this right. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
10 stars out of 10,excellent service ✨️
Everyone , especially the last person I spoke with has been very kind ,very polite!
Everyone has taken the time and went out of their way to explain everything
For this 73 year old woman and I really
Do appreciate it, 🙏
8 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your heartfelt 10-star review! We’re especially glad to hear that our team took the time to explain everything clearly and that your most recent conversation left you feeling supported and treated with kindness and respect. Your appreciation means a great deal to us, and we’re truly grateful you took the time to share your experience. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
After I changed my mind I got my refund…
After I changed my mind I got my refund quickly.
It was a little bit tricky figuring out how, but once I did-no problem.
1 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your experience! We’re glad to hear that once you were able to navigate the refund process, your refund was issued quickly and without further issues. We apologize that figuring out how to request the refund was a little tricky, and we appreciate your patience. Your feedback is valuable and helps us identify areas where we can make the process clearer and easier for our customers. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I started out hating this company
I started out hating this company. I did not like their sales tactics, which I fell for and couldn't afford. BUT I contacted their customer support and they were very helpful and that is why I give them 5 *s!
6 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your honest feedback with us. We’re sorry that our sales process initially left you feeling frustrated and that you felt you had committed to an order you could not comfortably afford.
That said, we’re very glad you reached out to our Customer Support team and that they were able to assist you and turn your experience around. We truly appreciate your recognition of their helpfulness and your 5-star rating. Your feedback means a lot to us and will be shared with our team! If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you so much for choosing BuyGoods for your first purchase! We truly appreciate you taking the time to leave us a 5-star rating. We’re grateful for your trust and hope your first experience with us was a positive one. We look forward to serving you again in the future! If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Terrible service
If I could have put a minus, it would have been more accurate. You acknowledged the cancellation and told me to send the goods back to the US at my expense, even though you had already confirmed the cancellation. I now find out that the goods can't be returned to the US - they are supplements - complete rip-off!!!!
1 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
We’re very sorry for the frustration and inconvenience you experienced regarding your cancellation and the return instructions provided. We understand how upsetting it must have been to be advised to return the product at your own expense, especially after you had already been informed that the order was cancelled, and then to learn that the product could not be returned to the US due to shipping restrictions.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com. We're here to help. — Team BuyGoods
My situation was very complicted
My situation was very complicted. Your agent ended up staying on the line for almost 1/2 hour so that I could telephone my card company to get them to override the rejecting of the charge o my account. That got corrected, but then the requirement for a day's time to pass came up. So I tried another card, which was also denied, Your agent was gracious as I gave yet another card, and that one worked. I was greatly blessed by her graciousness throughout that struggle. Alger Marsh
6 września 2026
Odpowiedź od BuyGoods Inc.
Thank you, Alger, for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered while trying to complete your order, especially with multiple cards being declined and the additional waiting time involved.
We’re especially grateful to hear that our agent stayed on the line and patiently assisted you throughout the process. Your kind words about her graciousness and support mean a great deal to us, and we’ll be sure to share your appreciation with our team.
We’re glad that everything was eventually resolved and that our agent could make a challenging situation a little easier. Thank you again for your thoughtful feedback! If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Not a good experience with Buy Goods
It took me about a month to get back my money. I didn't know that I had accindently ordered 2 orders of the same product until I got my bank statement and found I had been charged 2 times. I tried to get a hold of you and only could use emails and that's when it took me so long. I had to pay to send everything back and have a tracking number and emailed you to find out if you received it and never heard. I would not recomend Buy Goods just for the experience I had with them.
5 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. I am deeply sorry for the frustrating experience you went through regarding your duplicate order and the extended delay in receiving your money back after sending your return tracking number. We completely understand your disappointment and apologize for the stress and inconvenience this entire process caused. To provide clear reassurance regarding your funds, I have verified that your full refund was successfully processed on September 6, 2026, and I have just resent the official refund confirmation email directly to your inbox for your records. Depending on your bank, these funds should reflect on your statement within 3 to 5 business days. Your feedback regarding our communication channels and return policy has been shared directly with our support leadership so we can make urgent improvements to our customer service experience. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Problem Resolved Expeditiously!
There was a problem with double orders so I emailed BUYGOODS and they rectified the situation to my complete satisfaction! I am so pleased with the manner in which things were handled.
3 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that our team was able to resolve the double order issue quickly and completely to your satisfaction.
Accidents happen with ordering, but making things right for you as fast as possible is always our top priority. Knowing you had such a seamless experience truly makes our day!
If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you so much for taking the time to share this! We are thrilled to hear that Rich provided you with fantastic service.
Our team works hard to deliver exceptional support, and knowing that Rich made such a positive impression truly brightens our day. I'll be sure to pass your kind words directly along to him—he will be delighted to know his efforts made a difference!
If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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