NatWest Recenzje 159

Have been holding on for over 30 mins, trying to speak to a person. Tomorrow I’m going to close this account and go to a bank where I can speak to a person instead of a blessed bot. This is the most dreadful service, I have been with Nat west for over 45 years. NO MORE

locked out of logging in even though i did the right thing 3 times and treble checked before moving on... As for Cora.. useless totally useless... transfer you to an agent... you are in a queue.. please stay logged on after 2 hrs and multiple attempts gave up on agents... is ther eactually anyone there natwest??? oh and by the way they only work 0800 to 5pm... err this is a business acount HELLO nat west we dont all work 8 to 5... after 4 weeks clearing cache avoiding google logins (why??) etc suddenly today i am in first time.. yippee went to approve a payment and got "error at out end or server is busy please try again later.. i did and finally got payment approved. BANKLINE useless..

Wow, don't waste your time with these clowns. They haven't got a clue what's happening they will just waste your time. e.g. asking me for a business bank statement for a brand new business before they allow me to open a business account with them. I got the message I am going to open my new business bank account somewhere else first (but I wont be continuing the application with NatWest). The staff all sound resigned to the fact that they are impossible to deal with and have given up trying to help.

Oh dear. Locked out of my app. Told to reset it through online banking. Then locked out of my online banking and told to re-register. Fill in my details and I'm told they can't register me for an online service. Given a code and told to contact them. Contact us button doesn't work. I call their AI bot line and get some embarrassing motivational message from Dame Laura Kenny, who seems delighted to align herself to my misery. Then go through loads of options but they can't understand what I want so they tell me to try their contact us link online (the one which didn't work) and hang up. Try calling again again eventually get through - AI bot warns me there is a 20 minute wait time and reminds me not to be rude to the staff when I get through. This is supposed to be a business service?

If there was a zero star option I’d have chosen that! Online application is appalling, they’ll close your application without even informing you, as they did us - twice!!! Each time we had to start again from scratch, only to have them close the application because ‘someone’ didn’t reply ‘on time’, shocking, avoid, avoid, avoid! We’ll be going elsewhere!

Absolutely shocking, I tried to register for a new business account as it was offering the new mtd free for 2 years and i was going to switch from my Lloyds business account that i have had for years now. The whole process was poor asking questions then waiting for a few days to ask for more information then wait another couple of days to be asked for additional information. I eventually thought I was getting somewhere after submitting my signature. To then wait a couple more days to be asked the same questions that I previously answered.
I eventually replied stating that I'll just stick with my Lloyds account so stop the application.

Would give zero stars if possible.
They started a business review and asked impossible questions to unlock my account. They blocked it, direct debits bounced and all kinds of problems were caused to my business.
They are really opaque and unhelpful too.

The only reason we're using the service is because they're the only bank that now doesn't charge community groups for banking services, which is great. But it comes at a significant cost to your sanity. We've been trying for 7 months now to get full access to the account and still to no avail. The systems are clunky and outdated and there's not enough support staff or staff support. You end up going around and around in circles. I've had to call every morning for days in a row just to keep things moving to get a second signatory set up so we can actually access the account to make payments from it.

I applied for a business bank account. The whole application process took a month, a lot of back and forth with documentation and evidence with emails and phone calls only to be rejected with no reason given. They didn’t even do a credit check within the last 3 weeks of the application process, this should have been a straight forward new business account. Instead it was lengthy, not at all new business friendly and not transparent.

What an absolute bunch of morons, its like dealing with school children, no wonder most of the reviews are terrible.

So disappointed!!! On friends reference I submitted an application for their business account by far the worst experience in terms of customer services and overall as well, the case handler is away from office and I don’t know who’s dealing with my application they repeatedly ask the same question and when I submit they ask you to wait for two working days by which I think they mean a month because no work has been done so far except from escalation. Will be moving to some other bank. Not professional at all!!!!

Total and utter abysmal service.
I tried to transfer the contents of my business account to another account and they suspended my transfer.

When I called I had to speak to the fraud department despite answering all th online questions.

After speaking to the fraud department they said they would release the funds and it could take 10 minutes to 2 hours.

It’s still not in my account and I’m having to spend my personal money for business expenditure.

I’ve tried calling 4 times since and there automated system will not put me through to an operator and would not give me the correct option.

Disgusting! For someone like myself who has severe anxiety issues from PTSD this is very worrying.

They also stopped a redundancy payment 3 years ago which took a long time to recover. I should have learnt my lesson from that.

Needless to say, I will be cancelling all NatWest accounts after this experience and strongly advise others do as well.

My wife and both my adult boys will be cancelling their accounts once this is resolved.

I been with this bank for years then Covid came and communicated was awful but l will let them off with that as it was difficult for everyone but since then it’s got worse not better be warned this isn’t a business bank it a joke bank be warned again and again and again l hope you got the message

This Bank is a cancer to the financial industry.

They charge for services they never provide

Unfortunately I have to use NatWest Bankline for a client and would strongly advise avoiding it for business banking where possible.

Even the most basic tasks are unnecessarily cumbersome compared to modern digital banks. Logging in on desktop alone requires a Customer ID, User ID, scanning a QR code with a physical card inserted, entering a PIN, generating a 10 digit response, and then providing characters from a password. This is excessive and time consuming for routine access.

Opening EUR and USD accounts was also a painful, drawn out process which can be completed almost instantly with many digital banking providers.

Functionality is oddly restricted. Payment templates can only be created on desktop and not via the mobile app. Approval rules are equally frustrating. I can approve future dated payments to UK companies, but same day payments and international payments require dual approval, and there is no clear or intuitive way to adjust these settings.

Overall the system feels outdated, inflexible, and poorly designed for modern business use. If efficiency, usability, or digital first banking matters to you there are far better alternatives available.

Nat West advertised free business banking to new start-ups, trading for under 3 year's. I applied, got the account in October 2025, didn't notice they'd taken £20 in October then £30 in November in bank charges. Then in December they took £60.20 and took my account overdrawn. I run with very little profit being a new business and some months at a loss, I can't afford this!
I called to challenge this, they advised nothing they can do, it will have been in small print. I asked to close the account on the 2nd of January, they advised i have to complete a form, they will send it to me. It's been 24 days and they haven't sent the form and I can see £56.05 in charges pending now for the end of January. Avoid this bank, they deceived me with a free bank account and say they can't help when I raised this with them.

The NAT WEST business banking fraud team are the worst. They love blocking accounts while they do their due diligence and investigating. Meanwhile they delight at inconveniencing the business customer and are extremely arrogant. If you complain,m they simply write an email saying there is no vaild complaint. Terrible.

Business profile review system does not work on iPhones/iPads, does not give clear error messages (if you miss your title it will fail but not tell you) and even after 2 calls with helpdesk to confirm process is actually done it will mail you to say it’s not done and turn off your banking!

I have been trying to open a community bank account for several weeks, after jumping through many loops and what I thought was the finishing post I was informed my log in details were incorrect (used several times) I was advised to change my password and pin, I have had to do this now 3 times, each time told they were incorrect, my only option now is to look elsewhere as it appears to be totally impossible to complete the process.
I also tried to transfer a small amount of money from my current account, put in the NatWest account and sort code I had been provided with, only to be told the account didn't exist.

Tom is Brilliant, y
really helpful, he knows everything regarding business, banking, finance worries as I have a new project coming up, he advised savings ideas for my main account and how to find out if the business iam buying from is legit, i was worried about to buying expensive iteams needed from my house as i need the warranty.He is brilliant at his job, he's must have known everything I was worried about. M y future project he advised a financial advisor and all the other help he is very good at his job, so polite, intelligent, helpful, he has just made my plans alot easier without the confusion I had to start with. Thankyou Tom at the business line Liverpool..Thankyou so much Tom, you are a great asset for Natwest..