My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Zobacz więcej
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extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to... Zobacz więcej
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Had a small question. Company gave immediate and full answer. We are very happy with the product and respnse. All companies should behave like this! (But they don't)
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Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly! We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Dane kontaktowe
Lands End Way, LE15 6RB, Oakham, Zjednoczone Królestwo
- info@burley.co.uk
- www.burley.co.uk
4,8
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136 recenzji
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Chris listened then did what he said he…
Chris listened then did what he said he would do. Perfect outcome
11 lipca 2025
Odpowiedź od Burley Appliances Ltd
Dear Martin, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that we provided you with such excellent service and that you experienced a "perfect outcome."
Your feedback truly means a lot to us and we hope you continue to enjoy your Burley fire for many years to come!
Tracking down Magiglo manual…
Just called to track down the installation/ user manual for an obsolete 20-yr-old Magiglo gas fire - Chris was on the case immediately and has sent the manual through, with info on accessing spare parts - thank you!
30 czerwca 2025
Odpowiedź od Burley Appliances Ltd
Dear Matthew,
Thank you so much for taking the time to leave such a wonderful 5-star review on Trustpilot! We're delighted to hear that we were able to assist you so promptly in tracking down the manual for your 20-year-old Magiglo gas fire. It's fantastic to know that our team's efforts to help, even with older models, are appreciated. Your feedback truly motivates us to continue providing excellent service. We hope your Magiglo fire continues to serve you well for many years to come! Burley
Just a quick note for anyone else reading: spare parts for Burley fires are generally available through our network of retailers, plumbers' merchants, and online specialist retailers, even for older Magiglo fires.
I wanted a replacement flicker.
I wanted a replacement flicker for my cast iron electric fire. I was told these are not available now as the bulbs are LED, the man redirected me to a new replacement flicker fire bulb which I bought. Very quick and helpful service would recommend.
20 maja 2025
Odpowiedź od Burley Appliances Ltd
It's absolutely 'brilliant' to hear you had such a positive experience with us, Pamela! We're delighted we could assist you with that replacement flicker bulb for your older electric basket fire. We've moved away from the old spinners and filament bulbs, so it's wonderful that our team was able to direct you to the new LED replacement. Our aim is always to provide quick and helpful service, so knowing we accomplished that for you is fantastic. Thank you once again for taking the time to leave such a lovely 5-star review! We truly appreciate your recommendation.
Go somewhere else
Purchased a remote controlled Burley Flueless fire to replace the old one on 19 November 2024. This fire was fitted by a competent fitter and did not work, also, after being fitted we could see it did not match the one on the website but were told that was the way they were all manufactured now. After many phone calls and a considerable amount of stress, Burley finally accepted there was an issue with the fire and on 14 January 2025 agreed to send a new one. The new one was exactly the same as depicted on the website and worked!!! It proved to be an incredibly difficult experience to deal with Burley customer services who kept telling us we did something wrong for the fire not to work. As yet, we have not received an apology! Our conclusion… Go to a company that values its customers, this is NOT one of them.
14 stycznia 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Dear Malcolm, Thank you for your review and sorry you have cause to complain. We were very concerned to read about the issues you faced with your recent flueless fire purchase. Please accept our sincerest apologies for the faulty fire, the website image discrepancy, and the frustrating customer service experience. We regret the stress and inconvenience this caused. We understand your retailer, Hotprice, has now been updated regarding your issue, and we are also reviewing our processes to improve our service. We hope you enjoy your new fire. Burley
Great stove and service.
We have a fantastic Burley wood burning stove , the Thorncombe .I contacted the company recently for help and advice, which they gave me without hesitation.
Highly recommend this company.
31 marca 2025
Odpowiedź od Burley Appliances Ltd
Dear Martin, Thank you so much for your wonderful 5-star review of your Burley Thorncombe 4kW wood burning stove! We truly appreciate your high recommendation. Reviews like yours are a great encouragement to us. Thank you again for choosing a Burley.
Ahead of the game.
The best thing I did was purchasing a Burly stove, wow do they give out heat quickly. They are ahead of the game regarding wood burners. A little at a time gives a lot. You will know what that means if you own one. Well I am sure you know the saying " If you can't stand the heat stay out of the kitchen". Well if you can't
stand the cold, buy a Burly, you will never regret it..
13 marca 2025
Odpowiedź od Burley Appliances Ltd
Hi John, Thanks for your feedback on your Burley wood-burning stove. We're glad to hear you're happy with how quickly it heats up. It's good to know you're finding it effective. We design them to produce 'more heat for less wood' so it's always nice to hear when that translates to real-world use. Appreciate you sharing your thoughts.
Flueless Gas Fire
We were told originally that our flueless fire could not be repaired and it was unsafe and and disconnected. After contacting Burley they were extremely helpful with supplying me with all the information needed to sort the problem which I passed on to the engineers.
Without their direct involvement we would have had to purchase a new fire.
17 marca 2025
Odpowiedź od Burley Appliances Ltd
Hello Margaret, thank you very much for your lovely 5-star review on Trustpilot! We're thrilled to hear that we could assist you. We appreciate you taking the time to share your experience, and we're pleased that you're now able to enjoy the warmth from your flueless gas fire once again.
Q request for information
Quick reaction with precise technical information and where to access slares
Regards rod
17 marca 2025
Odpowiedź od Burley Appliances Ltd
Hello Rod, Thank you for your feedback! We're delighted to hear that you found our technical information precise and our response quick. We also appreciate you taking the time to share your experience of our service with others.
Unfortunately in this instance Burley…
Unfortunately in this instance Burley were unable to help due to age of appliance. The response was quick and useful.
24 lutego 2025
Odpowiedź od Burley Appliances Ltd
Hello Pamela, Thank you so much for your 5-star review! We're really glad we could provide a quick and useful response, even though we couldn't resolve the issue with your older Burley 122 electric stove. We appreciate you taking the time to acknowledge our team's efforts in finding the information for you. We understand how frustrating it can be when dealing with older appliances, and we're happy we could at least offer some clarity.
Thanks for your assistance with our…
Thanks for your assistance with our enquiry the agent was very helpful
20 lutego 2025
Odpowiedź od Burley Appliances Ltd
Hello Howard, We're happy to hear that and we appreciate you taking the time to let us know. Please don't hesitate to contact us if you need anything further.
Excellent and very useful advice…
Excellent and very useful advice regarding sorting out why our fire had not been lighting. All sorted.
14 lutego 2025
Odpowiedź od Burley Appliances Ltd
Hi Michael,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the advice we provided helped you get your fire working again. It's always great when a bit of helpful guidance makes all the difference!
We really appreciate you taking the time to share your positive experience. We strive to provide excellent and useful advice, so we're pleased to hear that it resolved the issue for you.
Excellent customer service
I have a Burley log effect gas fire which has been installed for many years and has given very good service. Recently it keeps turning itself off and is hard to relight - I phoned Burley and got exceptional help and support. Too often now when you call a company it is almost impossible to speak to a person but I got through straight away and was given advice on how could possibly fix the problem myself and , should this not work , the phone number of an engineer who should be able to resolve the issue . I tried without success but the engineer is due to come next week .
So a very helpful response from Burley , much appreciated.
12 lutego 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Dear Terry,
Thank you so much for your kind review! We're so glad to hear that you've had many years of enjoyment from your Burley 4121 flueless gas fire.
We're also very pleased to hear that you received such helpful support from our team. We pride ourselves on providing excellent customer service, and it's always rewarding to hear that we've been able to help our customers.
We hope the repair goes smoothly so you can continue to enjoy your Burley fire for many years to come.
Thank you again for your feedback.
Feedback after 5 years use
I wanted to give some feedback after
having used a "Debdale" for just over 5 years, which may be of use to future purchasers. Some of the suggestions below may be in the booklet already
but sometimes folk take more notice of personal advice, why I do not know!
i)first and foremost, DO follow the instructions in your Stove Booklet to the letter- this is quite a sophisticated piece of equipment and I have found out, to my cost, that ignoring them is not a good idea!
ii) DO get your wood as dry as possible, ignoring to some extent the "acceptable" moisture levels.
iii) DO ensure you keep up a good solid bed of hot embers. Letting them burn too low will mean starting all over again.
iv) DO NOT bank up your stove to burn slowly overnight- you will finish up with a heavily blackened
stove window very difficult to clean
v) DO keep your stove window in good condition-I rub mine almost daily depending on burning conditions. If your glass is blackening badly then you
have poor burning conditions
vi) DO note that the location of a house and weather conditions can dictate how well the stove behaves. If you are in a low and sheltered location then the still and damp evenings will impact performance but on the other hand windy conditions are ideal.
vii) finally, and of paramount importance, DO ensure the top firebrick has not slipped forward-if it has then this will have a significant negative impact on performance.
As for Burley I have never had anything but prompt and courteous service from them on the very few occasions I have had to raise a query.
No hesitation in recommending.
7 lutego 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Hi Ken, Thank you so much for your fantastic 5-star review and for sharing such valuable advice for other Burley stove owners! We really appreciate you taking the time to write such a detailed and helpful account of your experience with your 9104 Debdale stove over the past 5 years. It's great to hear how pleased you are with it.
Your tips are spot on, and we couldn't agree more with your points, especially regarding following the maximum loading weight guidance in the stove instructions, the importance of dry wood, maintaining a good ember bed, and avoiding overnight slow burning (slumbering). You've also highlighted the impact of location and weather conditions on the flues' performance, something that's often overlooked. The tip about checking the top firebrick is useful and something we encourage all our customers to be aware of when reassembling their stoves.
We're thrilled you're happy with both your Debdale and our customer service! Thanks for the great review and recommendation. We hope you enjoy your Burley stove for many years to come.
Customer Support
The staff, particularly Chris in Customer Service exceeded expectations with excellent after-sales support.
5 lutego 2025
Odpowiedź od Burley Appliances Ltd
Thank you so much for the kind words! It's so refreshing to hear positive feedback like this, especially when there can be so much negativity in the world. We appreciate you taking the time to highlight your good experience. We'll be sure to share your feedback with the whole team as we work hard to provide top-notch support, and it means a lot to us when we get it right. Thanks again for the 5 stars!!
A Great U.K. Company with great products and support.
I have had great customer support throughout my buying a new log burner journey! It has been very prompt efficient, patient and understanding! Looking forward to many happy years of burning! Thank you, Chris and Team!
5 lutego 2025
Odpowiedź od Burley Appliances Ltd
We're thrilled to learn about your positive experience with us. Thank you ever so much for the fantastic 5-star review. We appreciate you highlighting Chris and the Sales team's prompt, efficient, patient, and understanding service; it means the world to us. We wish you many cosy years in front of your Burley wood-burning stove. Don't forget to mention this to your retailer – they'll be delighted to hear it too! Remember we're here if you need any assistance in the future, so don't hesitate to get in touch with us.
Excellent purchase & service ...thank you!
We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... suggested a Burley 292, my husband wasnt entirely sure it would fit our fireplace which seems an unusual size. After email contact with Burley customer service who were extremely helpful & promptly sent us a template to use to check measurements- just the assurance my husband needed. We've not been disappointed it looks good quality gives us a warm cheerful look & the room feels cosy again. My husband so pleased with price & very grateful to Shoreham Fireplace Centre & Burley too. Thanks to both!
14 listopada 2024
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Hello Sandra, Thank you so much for your fantastic 5-star review of your Burley 292 electric basket fire! We're delighted to hear how pleased you are with it and how it's brought your room back to life after your renovation. As the only manufacturer of this type of inset electric basket fire, we understand the importance of getting the fit right, which is why we offer those helpful templates. We're glad it gave your husband the assurance he needed. We appreciate you taking the time to share your positive experience with Shoreham Fireplace Centre and Burley.
Burley has been great
I’ve had my Balance Flue installed for many years and had no issues. I did require some spares and spoke to the Technical department who provided part codes and a retailer of where they could be purchased. Overall my experience with Burley has been great and I will purchase another of their fires again when the time comes.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
We're thrilled to receive your 5-star review on Trustpilot, Ben! Thank you so much for sharing your positive experience with your Burley Balanced Flue fire. It's fantastic to hear that it's still going strong after many years. We're also pleased that our Technical department was able to assist you in finding the necessary spare parts. We hope you've also had a chance to share this positive feedback with your Burley retailer. We appreciate your loyalty and look forward to serving you again in the future. Thanks again for your wonderful feedback!
Brilliantly conceived and efficient wood stove
I have owned a Burley Hollywell stove for 9 years now and so I thought I was well placed to give an objective if rather enthusiastic review of the stove. It is rated as 5kw and is more than adequate for the 25 sqm room it is used in. With the room door open it also adds worthwhile heat to the rest of the house. I burn every evening for 6 months of the year, getting though well over a ton of properly seasoned hardwood in a season. I have only needed to replace a single back brick in all the time I have owned it. The stainless baffle is still in perfect condition. It lights easily, is smoke free in operation makes efficient use of the wood and the brilliant fireball combustion system produces a wonderful flame pattern. Despite its simple appearance it is a sophisticated and effective wood stove. I would recommend it to anyone!
27 stycznia 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Hi Roger,
Thank you so much for your brilliant 5-star review of your Burley Hollywell stove on Trustpilot! We really appreciate you taking the time to share your experience after nine years of ownership.
We're pleased the stainless baffle and other components have proven durable. We're so confident in the robust build of our stoves, we've actually driven a tank over one! It's good to know you've only needed to replace a single back brick.
Your enthusiastic recommendation means the world to us and we are very proud that our stoves are made right here in the UK and that they are the world's most efficient. We strive to create stoves that are both beautiful and reliable, and your review confirms we're on the right track.
We hope you've also shared this wonderful feedback with your Burley stove retailer, as they always appreciate hearing about our customers' positive experiences.
Thanks again for your support, Roger!
I left a poor review in 2021 and…
I left a poor review in 2021 and strangely just had a reply from Burley.
Having now owned the Holywell for 8 years I now feel I know it's little quirks and think a much better review is called for.
Nothing has broken, it gives out good heat and in general it lights very well. Just take ash out once a month, use kiln dried logs and all is good. It's not perfect but what is nowadays.
22 stycznia 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Hi Stephen, thank you so much for taking the time to update your review of the Holywell stove. We really appreciate you sharing your experience after eight years of use. We're delighted to hear that you've now got to grips with its "little quirks" and are happy with its performance as all stoves behave differently depending on the flue they are connected to.
We're also glad that our reply helped prompt you to share your updated perspective.
We understand that nothing is perfect, but we strive to create high-quality, clean-burning reliable stoves. Your feedback, both positive and constructive, is invaluable in helping us achieve that.
Thanks again for your 4-star review and for being a valued Burley customer.
High quality product with great support- but use correctly
Firstly these stoves aren't cheap to purchase there are may cheaper imported stoves, I've been through a chunk of them and this is the only one I would recommend firstly the stove and then the company
The stove I have two 9412 crownley, huge glass window, as close visually as having a fire from the visual point of view. The stoves are clearly a quality item, they feel well made.
Lighting them and ruining them is slightly different from normal stoves, they work best with a think layer of ash, move the leaver to the right to start, use a proper pile of kindling to get them going, then. one onto the logs move the leaver to around the middle and leave it there. Feed the fire regularly. If you do this the ash contains almost no left over unburnt charcoal.
Don't throw huge amounts of wood in there every few hours, it won't burn efficiently. Also don;t just crank it to max, yes it will get hotter but it'll burn though wood and damage it.
Its a real case of using them properly if you use them incorrectly you won't get the value of of them.
Log burners are not like central heating make sure you have plenty of space around them for them to give off their heat especially if you put them in a fireplace opening.
My Crownley in one room heats a room with solid walls of over 9000 cubic feet easily
The products are good products, well designed, well made in the uk, but you need to use them properly. They are not like central heating, they are not set and forget. It will hate being cranked open fully and being allowed to die right down and then being filled with wood.
I can also recommend the external air kit
Finally the company, contacting them is easy, when you have a problem, they come back to you and are there to help, it feels very m much like they are run by enthusiasts rather then people just wanting to extract as much money as possible out of customers
19 stycznia 2025
Opinia niezależna
Odpowiedź od Burley Appliances Ltd
Hi Paul, Thank you so much for your detailed and insightful review of our 9412 Crownley stove. We really appreciate you taking the time to share your experience, especially your tips on achieving optimal performance. A good flue and correct loading are essential for the optimum performance of modern eco-design stoves. We're also delighted you found our customer service helpful and responsive. We're passionate about what we do, and it means a lot to us to hear that comes through from users of our stoves. Thanks again for your support!
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