Buggscarhire Recenzje 

It has been a long time since we hired a car abroad and we have never driven in France ... We needn't be nervous as Buggs were very supportive. The whole process was very simple. Everything was clearly explained and there was no pressure to add any extras to the cover. We did take out cover for glass and tyres and we needed it so I'd always advise to do this as, with Buggs, it was not an expensive add on.
All staff were friendly and helpful. We would happily come back to use the roads of France again and always with Buggs - I just wish they were all over France!

Hired a 7 seater in June and got a fabulous upgrade so not squashed in the back of a 5 seater with 2 kids spaces which is what normally happens. Hired a car last year but couldn’t make it and hadn’t ticked the extra refund box but was kindly given a refund of half the booking. Great service which is why I have just hired another car for October.

This was the first time we had used Limoges airport, and needed to book two hire cars as there were 6 of us sharing a house in the Dordogne. Usually we book with one of the big name companies, so initially we were concerned about using a name we didn't know. However the positive reviews and clear pricing convinced us to try Buggs. Happy to say we weren't disappointed - the service was brilliant, lovely people, great prices, and no nasty surprises with the bill! Happy to recommend.

I put the dates and time I required car hire for at Limoges airport. A price of £113 cam up. I booked only to be told we will let you know later if it’s ok or not. Meanwhile we can’t book flights or parking. The next day they said a car wasn’t available. Then why say it is on your site. When I pushed for other availability I was told I could have the next size car up at over £530, to be picked up a day after I landed. What use is that?
I used Buggs a few years ago and they were fine. Am afraid they have cost me an extra £64 ( flights have gone up) and 24 hours of not knowing wether we could get away or not.
Disgraceful. Paul (Leeds )

We used Buggs for the first time in June. Easy booking online. On arrival at Limoges we were greeted with friendly and very helpful faces. Thanks for making the whole process so easy. We will not hesitate to use Buggs Car Hire again on our next visit.

We had not heard of Buggs but when none of the usual names were not able to supply a car ,due to the fact that they were not open when our flight arrived at Limoges (21:00) we decided to book with them. We cannot praise them enough.Our flight was 40mins late however Buggs host, Oliver , had stayed to make sure we got our car .Oliver was friendly, helpful and informative.
He also made the process of handing the car back ,at the end of our holiday, quick and easy.
I would not hesitate to use Buggs again when we visit my mother in Limoges 5stars

Great service, friendly staff, fast and efficient from start to finish.
We rented a small car from Buggs at Limoges airport over the Easter Break. The car was BRAND NEW, ZERO km on the clock! Cost was very reasonable to give us the independence and freedom we needed for our holiday.
Would definitely use the company again and would not hesitate to recommend to others. Well done Buggs.

I have used bugs twice now and I highly recommend them, they are quick and easy and very professional. Thank you Biggs and hope to use you again soon

We rented a car for a week from Buggs having used some of the “bigger” names over many years. The service was fast, polite, efficient and friendly - couldn’t ask for anything better.
The car was in great condition, clean and absolutely no problems.
Can’t wait to be able to use Buggs again.

Booked a car with Buggs as it was impossible to find a car from any other hirer at limoges airport. Hadn’t used them before, but can quite honestly say that it was a real pleasure. Everything was easy..
I accidentally blew out a tyre on a Sunday, and had to get my flight home early Monday. So a Buggs rep kindly came out to me and changed the wheel as the tyre was not repairable.
I was charged for the replacement tyre and a reasonable admin fee for the rest.
I took out the extra cancellation cover, as even though covid restrictions have been relaxed, you just never know at the moment.
Can highly recommend if you’re traveling to Limoges.
Thanks again Buggs

The car ready every time clean tidy and well kept staff-fantastic and helpful ….. for as long as they have a car for me I’d use no other car hire company at limoges airport 👍

Booked in 2/20 for hire in 9/20. Full payment taken at time of booking which was unexpected and unusual. When flights were cancelled in 7/20 because of covid, requested a full refund. Refused and said that under French law a voucher would be issued valid for 18 months and then refund made if not used. In January 2022 requested refund as voucher not used. Received just a 50% refund and deducted a €30 admin charge on top. Save yourselves the agro - avoid these cowboys and use a reputable company.
Just to add the companies response following this review. I’ll leave you to decide about their service and professionalism:
To me:
Have just read your 'review'.
Excellent, many thanks, I hope you feel better for it.
My reply:
You’re very welcome.
I hope it helps people to avoid using your company.
Have a nice day.
To me:
I very much doubt it my sad little friend, you will have to try much harder.
All the very best to you.
JUST TO ADD FOLLOWING BUGGS RESPONSE ON THIS SITE.
THEY INTIMATE THAT THEY HAVE SOUGHT TO MAKE CONTACT TO RESOLVE MY DISSATISFACTION.
THIS IS TOTALLY UNTRUE.
MY ANGER COULD HAVE BEEN EASILY RESOLVED BY WAIVING THEIR €30 ADMIN FEE, GIVEN THAT THEY HAD HELD MY REFUND AMOUNT FOR ALMOST 2 YEARS. THEY REFUSED TO DO THIS.
FOR €30 IT’S MORE THE PRINCIPLE THAN THE AMOUNT. AN UNTRUSTWORTHY COMPANY WHICH IS BEST TO BE AVOIDED.

I booked a car from Limoges airport in Feb 2020 for hire on 4 August 2020. Obviously shortly after Covid came into play. I was shielding from work until 31 July and my wife, who is registered disabled, was having blood tests to diagnose a problem she was having. Therefore there was no way we could fly. I asked for a refund and was told by Buggs that French law stated they could keep the money and refund 12 December 2021, I accepted this. I asked for the refund on that date and finally got it on 4 January 2022. The 282 euros I paid went down to around £205. I asked about the discrepancy and that had charged me 30 euros admin fee !! So not only did they keep my money for almost two years, probably making interest, they charged an admin fee, DISGRACEFUL !!. Of course they are now not answering my emails.

Honestly, go with one of the big name companies instead. Wanted to support a small operator, but regretted it massively. Dishonourable and disreputable business practices left us out of pocket. Owner lied, kept our money, didn’t deliver the promised services, and stopped answering calls and emails. Save yourself the hassle, go elsewhere.

Rent with confidence. Oliver was happy to take my calls before & after I rented the car.
The car itself was practically new & in perfect condition.
Very professional service, I am more than happy to recommend 🚙

Very disappointed with this British company. Double charged for car hire without any explanation.
In fact, the owner put the phone down on me when I called to say that we were likely to be late due to police checks being conducted on the motorway.
When we handed over the car, he did not say anything but used the preauthorisation of my credit card to collect an additional Pound 218.92.
As mentioned our being late was due to the police checks on the motorway, and we should have been charged as stipulated in the contract which was an hourly rate and/or one day's rate for being late. This was not the case and we were charged for four days. So paid twice for the rental.
I should point out that I only collected the car for two days rather than the 4 days that I had initially paid for and the owner should have been considerate.
Despite contacting the company after the charge a number of times for an explanation we didn't receive any response.
This all happened after a five day wedding celebration for my daughter and thankfully this episode with Buggs car hire didn't spoil our wonderful memories of our week in France.
I am writing this so that the public are cautious when providing preauthorisation of their credit card when hiring a car.

Hired a Kia Niro hybrid from Limoges airport. Easy service. Very economical car. Will use again.

We booked a car online through Buggs at Bergerac airport for a family birthday gathering. Although we booked a smaller car we ended up with an almost new Kia Niro Hybrid at the same price.

Great service from Simon and his team and the car was amazing with English speaking satnav proving a godsend. It also only used €22 euros of fuel the whole time we had it.

Highly recommended!

Be careful with your deposit!
- 65 euros charge to hoover the car.
- The owner of the company (so he advised) said the car hire was 'cheap' and I 'should have valeted it' prior to returning the car.
- 'Told' that I should have found a hoover nearby.
- Money on the card was taken out not held. On drop off advised would take days to be returned. When on booking I was advised it would be 'held' and lifted immediately on return.
- Questioned my personal financial situation, in front of other people and my daughter. This was after I asked when the money would be returned to my car.

I have always used Hertz or Avis,and with a second home abroad this means hiring cars around 5 times a year for the last 20 years.

I hired a car with Buggs, as was referred by a friend. I checked their deposit terms and was advised they would 'HOLD' 250 euros on my card and on return would lift that amount immediately. It wouldn't be taken off the card.
On return I checked in the car, advised the petrol was full and asked when the deposit would be lifted. I was advised it would take 2 days, which was different to what I was advised on booking with them.

On drop off the car was left as below;
- The car was used to carry a handful of kindling and 4 logs from the village to the house we were staying in, and the car was left with crumbs from that.
- It had been raining that week and the car had a understandable amount of dried mud on the passenger side where my daughter was climbing in and out of the car.
- I had moved the rubbish from around the car into the front passenger seat footwell, as the drop off location did not have a bin for me to drop the rubbish in, where normally there would be one.

All of the above, was nothing a normal valet wouldn't clean.

Ten minutes later I had a call from, apparently one of the owners I had just met, who very aggressively advised I had left the car in a disgusting state.
The owner, called me back to the car, and aggressively insulted me for 5 minutes in front of my car. I said I would remove the rubbish if that would help. He stood over me, advising how a hire of 130 euros was nothing and that I should have brought back the car as I found it. I asked if I should have valeted it, and he said no. I advised there was no hoover where I was staying and he advised I should have found one and that there are many around 'here'.

He advised he would take a 65 euro charge to clean the car.

As he was charging me for something I disagreed with, I asked if he could take photos so that I had a copy of what he was charging me for.

He refused to take photos.

I advised I would go to find someone to see if they could help, only when I said this he then reluctantly took photos whilst grumbling that he needed to clean the car.

I advised them that there was no need to be mean, nor rude however one of them then said, 'Oh we know what this is leading to, your being a victim'.

One of them then moaned again that the hire charge was so cheap and the reason I used their car hire was that AVIS and HERTZ would did not accept me any more. It not correct at all, I advised I cancelled a HERTZ reservation to try BUGGS.

Utterly miserable end to a wonderful holiday.

I don't think its a good idea to book with BUGGS, simply due to the risk of your deposit.

BUGGS HAVE RESPONDED A BASIC REPLY TO WHICH THEY HAVE NOT TOLD THE TRUTH REGARDING THE EVENTS SURROUNDING MY REQUEST FOR PHOTOS. YOU CAN SEE HERE THAT THEY HAVE EVEN MENTIONED A FINANCIAL SITUATION IN THEIR RESPONSE, UTTERLY OUTRAGEOUS AND CLEARLY SHOWING THEIR INDISCRETION.

TO CLARIFY, TO HOOVER A CAR FULLY AND CLEAN AS IT SHOULD BE DONE THEY CHARGED 65 POUNDS/EUROS.

AS I NOTED IN MY REVIEW, BE CAREFUL OF BUGGS TAKING A LITTLE BIT OF MONEY FROM ANYONE, WHERE POSSIBLE, IF POSSIBLE. IT ALL ADDS ADD.

HERTZ OR AVIS FOR THE FUTURE.... AS I ALWAYS USED TO USE.

Recently used Buggs Car Hire in Limoge. Can’t recommend them highly enough. We received a warm, friendly welcome and were provided with an immaculate top spec Ford EcoSport. Fantastic service, great prices, excellent staff, will certainly be using them again!