Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... Zobacz więcej
Reakcja na opinię
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Dane kontaktowe
Victoria Road, Ruislip, HA4 0LJ, London, England, Zjednoczone Królestwo
- 020 8845 3551
4,5
Doskonała
674 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 31% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent Service from start to finish
Excellent Service from start to finish
Big shout out to Amy-Jane (Service Advisor) she kept me up-to-date and went the extra mile finding me an area to work THANK YOU :)
19 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very straightforward staff and…
Very straightforward staff and explained everything properly. Very efficient.
18 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Varo, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very good service
17 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Ghanshyam, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Philip, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amy is worth her weight in gold!
I already shared my experience with the 3 'bosses' in the office.
I have been until now (14 years) a HUGE fan of Brayleys - or should I say of Jo(Anne) Gibbs and Andy Parkes.
I have given you only a 3* this time - based on the customer service of Preet (1 * only - already explained) and Amy Smitheman (5*). She could not have been more professional and helpful and did everything possible to restore my faith in Brayleys. Thank you Amy - keep smiling - that's what customers want to see!
13 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Dear Simon, Thank you for your feedback and for being such a loyal supporter of Brayleys over the last 14 years. It is wonderful to hear that Jo Gibbs and Andy Parkes have made such a positive impression on you during that time. I am absolutely delighted to read your praise for Amy Smitheman. I will ensure your kind words are passed on to her; she will be thrilled to know her professionalism and helpfulness helped restore your faith in us. I am, however, very sorry that your experience with Preet did not meet our usual standards. We take all feedback seriously, and as you have already shared your concerns with the management team, we are looking into the matter to ensure we improve our service moving forward. Thank you again for your patience and for staying with the Brayleys family. Kind regards, David Cook Head of Business
The Ruislip garage is brilliant.
The Ruislip garage is brilliant but couldn’t give 5 stars because of the call centre that rang me to book the service said my car couldn’t be picked up from my house, I explained it is in my service agreement and I also have had a stroke which makes walking difficult but they said it is not possible.
After talking to Ruislip the lovely staff said they would collect my car and deliver it back to me.
10 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great experience as usual
Great experience as usual. Shame that washing the car is no longer offered.
9 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Vaughan, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service
Good service. A few issues that were resolved. The receptionist Amy was very helpful.
Its a shame that the collection of the car and wash & vac have stopped. On this occasion it was resolved.
5 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Carolynne, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
They give you advisories on silly…
They give you advisories on silly things, to get you to pay for more things to be done that don't really need to be done, my car just had an MOT yet they said we suggest you have an emissions fuel clean, air-conditioning regassed and windscreen jets not spraying a mist, I just them replaces so I know they work fine and so did the MOT people that passed the car . And for the 3rd time they sent car back without being washed like they used to do , I pay for a service plan and expect this to be part of the experience as it was before !
5 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Dear Shane, Thank you for taking the time to share your feedback. I am sorry to hear that your recent visit did not live up to the high standards we aim to provide at Brayleys, and I appreciate the opportunity to address your concerns. Regarding the advisories, our technicians carry out a health check on every vehicle to identify maintenance that may be beneficial for the long-term performance of the car, such as an emissions clean or air-conditioning service. These are separate from the safety requirements of an MOT, but I completely understand your frustration if these felt unnecessary, especially regarding the windscreen jets you have recently replaced. I will be looking into why this was flagged incorrectly. I would also like to clarify our current policy regarding vehicle cleaning. We have recently moved away from providing a standard wash and vac service as part of our new environmental initiative, "Plant a Tree, Grow a Future." In its place, we now plant a tree for every service customer to help offset carbon emissions and support biodiversity. Further information on this found at: https://www.brayleys.co.uk/ecologi. I understand that this is a change from your previous experiences with us, and I am sorry for any disappointment this caused. I would value the chance to discuss this with you personally and ensure we make things right. Please feel free to contact me directly at the dealership. Kind regards, David Cook General Manager
Honda first year car service
Full marks to Amie and especially Marie in the car service dept. who came later and was very professional and patient. It was very much appreciated she came to the car after the service was completed to answer some questions I had. I had asked for the car manual to be installed and this had not been done so she installed it for me and made sure my phone was reconnected to the car.
The 4 stars is because Honda does not wash/clean the car any longer which was one of the perks before. Neither do they collect the car from customers’ residence.
4 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Cha, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Amy very polite efficient and…
Amy very polite efficient and professional
3 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very focused service until I was able…
Very focused service until I was able to drive away in my new car. Excellent service from everyone there.
3 marca 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Susan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Overall experience great however I was…
Overall experience great however I was disappointed to learn that they no longer clean the car.
27 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Florence, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Disappointed but trapped
Had to haggle to get collect/delivery service (for which the price has almost doubled since last year).
I pay for a service contract that includes wash and vac at every service... didn't get it but got informed of lots of unnecessary work they would do for me.
Feel let down by this branch of Brayleys but little choice.
25 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Chris, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Brayleys Ruislip Organised & Efficient
Brayleys Ruislip gave an organised, professional service, for my MOT check. Reception offered a comfortable waiting area; paperwork for engineers ready on arrival. After sales questions answered honestly with accompanying checklist. Impressed with polite efficient staff.
25 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Brayley Honda Ruislip was helpful.
Brayley Honda Ruislip was helpful.
Angela Powrie helped us nice and info us about Honda Car.
24 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I have been a customer of Brayley Honda…
I have been a customer of Brayley Honda Ruislip for
Many years ,and that both sales and service staff are
Brilliant.
21 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi George, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
1st service on Honda Jazz.
1st service on Honda Jazz.
Easy to book online.
Reminder follow-ups.
Always friendly staff.
Cold water and hot drinks machine with comfy chairs and widescreen TV.
Only waited an hour.
Thanks Brayleys.
19 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Jayne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Attentive Sales team
The Sales team were especially attentive to my requirements, giving me a test drive at shor t noticed. Throughout the sales process, I was ke pt well informed and the sale went through with in 3 weeks of my initial enquiry.
4 lutego 2026
Opinia niezależna
Odpowiedź od Brayleys Cars - Brayley Honda Ruislip
Hi Andy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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