Had a meh experience at a bra fitting in Guildford. The staff was lovely but it felt a bit like they were telling me I look amazing in any bras they were putting me in, even if they felt tight or loos... Zobacz więcej
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Zobacz, co mówią recenzenci
I have used Bravissimo numerous times for nursing bras over the years, plus swimwear. Customer service via telephone & chat has been excellent, used when I need to exchange sizes. I recently bou... Zobacz więcej
3 bestellte Bikinis kamen alle einzeln und in großen Abständen. Dann stellte sich heraus, dass Zollgebühren für jede einzelne Sendung anfallen würden. Damit hätte sich der Preis für jedes Teil verdre... Zobacz więcej
Reakcja na opinię
When returning some bras, I accidentally sent some transparent straps I had bought somewhere else. Someone called Angie went above and beyond and took the time to inform me, package them up nicely,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bravissimo is an award-winning multi-channel retailer that sells lingerie, swimwear and a unique range of clothing for women who are D-L cup. Bravissimo aims to inspire its customers to celebrate their figures and feel good about themselves and to make shopping with us a fun and confidence-boosting experience. Bravissimo offers its customers a wide choice of styles as well as friendly and knowledgeable fitting advice, set in an environment that is inclusive, supportive and celebratory and is dedicated to doing the best for its customers as well as providing an outstanding level of customer service.
Dane kontaktowe
Imperial Court, Holly Walk, CV32 4YB, Royal Leamington Spa, Zjednoczone Królestwo
- 01926459859
- customer.services@bravissimo.com
- www.bravissimo.com
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Inni użytkownicy przeglądali również
Shocking customer service.
I ordered something to the shop, a brand I had not tried so was allowed to try it there. I was told someone would check the fit but was left hanging waiting for a while (honestly it doesn’t take 5 minutes to put on a bra). Whilst it clearly didn’t look right, the shop assistant said it was the most perfect size for me in that range. I wanted to try on some others, the brand I usually wear but she simply disappeared to serve other customers and told me so when I asked her where the bras were that she was going to get for me. I left the shop after about 25 minutes empty-handed and hugely frustrated.

Odpowiedź od Bravissimo
Great experience
I visited your Norwich store today, it was quite late in the afternoon, nearly closing time and I entered the store to ask if I could be fitted for a bra. The lady on the counter was lovely, it was no problem at all,she arranged the fitting and I was then served by Emma.
Emma was so lovely, very helpful and knew which style to look for. I am a difficult customer but Emma showed great patience and remained professional the whole time. I left the store with 2 products, very happy and will definitely return. Those women are a credit to your company.

Odpowiedź od Bravissimo
Amazing Assistants at the Newcastle Branch
A couple of weeks ago, I was in the Newcastle branch (to take back a bra bought online). The assistant asked if I would like a fitting. As I had the time, I said yes. The lovely assistant in the changing rooms was excellent. She was looking after three of us at the time, and she was amazing - extremely knowledgeable, made lots of suggestions, happy to bring out more items to check sizes or styles. I bought two items which I am so happy with.
All the assistants in the shop are always helpful and friendly, and nothing is too much trouble for them.

Odpowiedź od Bravissimo
Best for Busty Bras
Absolutely great company; they provide a wonderful selection of bras for busty girls. Bravissimo has excellent high-quality brands. Their Bond Street store is a lovely place to visit It is easy to use their website, they have a lot of helpful information. Their customer service is very good. You can even get advice via email. Their deliveries are quick and discrete. I absolutely recommend them. 

Odpowiedź od Bravissimo
Bravissimo Liverpool was excellent
Bravissimo Liverpool was excellent. Very friendly staff. Made to feel at ease. Great measuring service from Olivia and Becca was lovely on the till too. Thank you very much ladies!

Odpowiedź od Bravissimo
Didn’t have an appointment so couldn’t get fitting
I went to the Norwich branch which is my nearest and a 45 minute drive. We got to the shop around 10.30am and asked for a bra fitting the lady at the counter went on a radio and then said to me the next appointment wasn’t until 1pm even though the shop was empty, which wasn’t convenient for me. I wasn’t aware it was an appointment system. It does say in the shop to get a fitting whilst in the shop and I’ve just searched their website and doesn’t say there you have to book. I will try again but living rural sadly I don’t know when that will be.

Odpowiedź od Bravissimo
Great customer service in Brighton store
I just wanted to say that I have just experienced a very high standard of customer service in the Brighton store today where I felt I was listened to. I had to return a bra today (the first I’ve ever needed to ever). I am very happy with all aspects of the business from the product to customer service and will continue to use the company for many years to come. My only wish is that you would stock clothing again as they were also very good.

Odpowiedź od Bravissimo
Visited Leamington Spa store with my teenage daughter
Visited Leamington Spa store with my teenage daughter ( this is Mum) who had always been too anxious about a personal bra fitting service. I talked her round to make an appointment with Hayley, I have been a customer for years.
The whole experience was fantastic, as usual Hayley was professional but above all her personality and zest for her job shone as always.
I did catch the tail end of her previous customer experience in the waiting area and Hayley’s manner was warm and caring expressing for the customer to come back to her at anytime and not to be embarrassed. I thought that was an amazing thing to say.
By the end of our fitting session, my daughter was wipping bras on and off without a care and found some gems!
Thank you !

Odpowiedź od Bravissimo
Just a bit rude really.
I have been a customer for many years. I had an issue with a bra. It's a style I have bought several times and enjoyed wearing in the past. The person on live chat was not helpful. She told me the issue was 'luck of the draw' and then ended the chat without so much as a 'can I help with anything else?' or even a goodbye. It may seem small to some but, Bravissimo have always had really excellent customer service and very friendly shop staff. If an issue arose you felt you could talk to them, be listened to. A safe space. Not so today.

Odpowiedź od Bravissimo
Highly recommended
I had an upsetting experience where the contents which I had ordered online, were stolen from my parcel. I contacted Bravissimo’s customer service online and spoke with Victoria. She went above and beyond to assist me to resolve this issue. She really went the extra mile to assist me. Thank you Bravissimo!

Odpowiedź od Bravissimo
Great customer service
I have been using Bravissimo for a really long time (around 15-20 years).
I have had multiple fittings and shopped in store and online.
I always have a good experience and will continue to shop here for many more years I’m sure!
The live chat team are super helpful! I just wish I had a shop closer to where I live.

Odpowiedź od Bravissimo
Alina from Bravissimo Margaret Street…
Alina from Bravissimo Margaret Street is a sunshine. A pure delight.
I have book a fitting session last minute, near the closing time (yes, I know)... and here comes Alina...
I found her pleasant and sweet with the lady ahead of me and she remains consistent with all customers.
Alina is patient, smiling, extremely professional and she has your attention.
She has the perfect word for every single customer she talks to.
I have been a customers for years, Alina made my experience SENSATIONAL.
Florence... A woman on a mission ;-)))

Odpowiedź od Bravissimo
DO NOT ORDER!
DO NOT ORDER!
The worst experience, zero communication and no response from customer service. I have been waiting almost a month for my order ( I live in Ireland). I had to pay 15€ customs charge on top of my order and was not advised of this at checkout I got an email after to tell me. I still do not have my order it’s been almost two weeks since I paid the customs charge. Still trying to get in contact with the delivery service to get my order but they are refusing to deliver it since they attempted it once and no delivery note was left to let me know so they will send the parcel back in a few days if I do not collect it. Not worth the hassle at all. I will never order from here again.

Odpowiedź od Bravissimo
Top Tier Quality and Client Service!
Top Tier Quality and Client Service!
Thanks, guys! The bras are amazing, and the sizing is exactly mine. Love it!

Odpowiedź od Bravissimo
Excellent experience
I popped into the Cheltenham branch hoping to find a new skin tone bra. Two of the assistants were busy with other ladies, doing fittings etc. But they kindly accommodated me. It was a good job I decided to try the 2 bras, as the fit wasn’t great. So a smaller cup size was suggested, & that fitted perfectly, & looked very nice.
Such a helpful attentive young lady, I apologise for not recalling her name.
When I went to pay for my bra, I also received excellent service, & some additional help buying pants.
It’s always a nice experience going to Bravissimo in Cheltenham. And I’m always happy with my purchase.
Excellent service….I will definitely recommend!!

Odpowiedź od Bravissimo
Excellent service at Solihull
I visited the Solihull store today and was greeted by Hannah who was very pleasant and helpful, she pointed me in the direction of jasmine for a fitting I didn't even have to wait.
Jasmine was amazing she knew her stuff and fitted me very quickly, it was lovely to hear her singing when she was walking back to the fitting room, obviously enjoys her job.
Thank you to all the staff at Solihull the lady at the checkout was lovely too but I didn't get her name sorry.

Odpowiedź od Bravissimo
Fantastic friendly helpful service. Visited bravissimo brighton store for…
Visited bravissimo brighton store for new work bra. Fantastic, professional & friendly service from Emma who looked up my size records on their system (been here before) & gave me an assortment of bra"s to try offering help at any time i needed it.
Highly recommend this store. Always have a ray of choices/store is always clean & inviting & changing rooms spotless.
Would not go anywhere else for my lingerie.

Odpowiedź od Bravissimo
Great fitting appointment
I saw Jamie in Glasgow today for a bra fitting. She had a lovely manner about her and made me feel at ease. I’m chuffed with the selection of bra’s. Thanks Jamie x

Odpowiedź od Bravissimo
I went for a fitting today
I went for a fitting today at the Liverpool store, staff were really friendly @ helpful, after years of wearing underwire bras, I have decided to start wearing a non wired bra, my new bra is so comfortable, with wide shoulder straps, it's so comfortable to wear I didn't take it off. The sales girl just took the price tag off @ scanned it.
The best thing I've done for myself is going to Bravissimo @ getting fitted. I have now converted to wearing a non wire bra.

Odpowiedź od Bravissimo
Great experience and fitting service
Shout out to Hannah at the Leeds Victoria Quarter store. She was soooo friendly, caring and patient and understood all my concerns about finding the right items. I like how the staff go for the 'right feel' of the bra, as opposed to just numbers and letters. I was extremely nervous and scared to go and get measured after like...2 decades and 4 kids. But the experience was not pushy or intimidating, just calm and easy. The lady at the till was also lovely and pleasant. Keep up the good work!

Odpowiedź od Bravissimo
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