Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Beware Born Online. I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's eff... Zobacz więcej

Oceniono na 1 z 5

I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage... Zobacz więcej

Oceniono na 1 z 5

My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

So I had to wait over a month for my order to arrive, and to add insult to elongated injury they sent me a discount card as a sorry, which was £5 of £50...£10 off £100 etc, for my next order, in zero... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt
  2. Sklep z zabawkami

Informacje przekazane przez różne źródła zewnętrzne

We are a family owned business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products & gifts for parents, babies and toddlers. We have a store in Bishopston, Bristol and customers can also buy from anywhere in the world via our website www.borndirect.com. You can also find us on Facebook and Twitter.


Dane kontaktowe

1,0

Bardzo słaba

Wynik TrustScore: 1 na 5

505 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,0

Wszystkie recenzje

(505)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Ergobaby insert

Having tried and failed to order the Ergobaby newborn insert from a variety of major retailers (John Lewis, Mothercare etc) owing to a lack of stock, my wife resorted to buying a second-hand one off eBay. She lost the bid in the dying seconds and the insert went for £19. We then stumbled across Born, who offered a 10% discount on a first order and were thus cheaper to buy from brand new than doing so second-hand from eBay - and they had the insert in stock. They also offered next-day delivery, which we needed. The insert arrived promptly and included a hand-written thank you card from the company, which I thought was a nice touch. We were very pleased indeed with the service that Born offered.

29 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Perfect service

I just ordered parts for the Tripp Trapp but they arrived quickly and are exactly as described on the web site.

18 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Proffesional

Just got small part to push chair Stokke with shade which is discontinued. Ladies are so helpful,great communication. It is a scheme that it is my first delivery for 2 years old. Wish to know them eariler. Thanks a lot. Strongly recommended!

16 grudnia 2014
Opinia niezależna
Oceniono na 4 z 5

great product, great service

I phoned up as I needed help with measurements, the lady was very helpful. The product came promptly and was as described. My only gripe would be £4.95 postage for a small, light item. But otherwise a great experience.

16 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Very Good

I had the goods I order delivered quickly. I was very pleased with the whole shopping experience

15 grudnia 2014
Opinia niezależna
Oceniono na 3 z 5

product great, delivery service so so

We ordered a new Leander kids bed for our son. Unfortunately it was then delivered to the invoice address instead of the delivery address, which was the store's mistake not ours. Mistake was rectified when I called and item resent promptly. We're very happy with the bed though, it all arrived in good order.

14 grudnia 2014
Opinia niezależna
Logo Born

Odpowiedź od Born

We are pleased to hear that your item has arrived and that you are happy with it. Apologies that it was delivered to the wrong address, I have looked into this and it appears to be human error, we will be taking much more care to input data correctly in future. Thank you for shopping at Born.

Oceniono na 4 z 5

Can't get this anywhere else

I was very pleased to get a spare strap for my old Trip Trap chair. Born was the only place I could find one. I did, however think the postage was rather high for such a small, light parcel.
Thank you for a prompt and easy to use service.

11 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent service!

It was very easy to speak to Born on the telephone when we had a query. They called back and helped us sort out what we needed to do. I do not normally like shopping on line but my experience ordering from Born was so good I may use on line more. I felt their service was personal helpful and as good as 'face to face'.... Thank you Born!

10 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

AMAZING EXPERIENCE!!!

I ordered stokke products which were difficult to get hold of! Born managed to get them delivered on time! Amazing customer service! Will deff shop again with them!! :)))

3 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Fab Service

Great service, goods arrived very quickly. I wouldn't hesitate to use Born again.

3 grudnia 2014
Opinia niezależna
Oceniono na 4 z 5

Don't rely on the answering machine

Took me three days of phoning and leaving messages before someone picked up the phone. When they did though it was fine and the item arrived in reasonable time given it was a special order.

I'd just suggest that the staff check the answering machine more frequently.

3 grudnia 2014
Opinia niezależna
Logo Born

Odpowiedź od Born

Over the last few weeks we have expanded our customer service team, taken on board your comments and changed our phone system and the way that we take messages. We hope that these changes will enable a much smoother process for all our customers. Thank you for your feedback and please find our new contact number for any future enquiries 0117 251 0022

Oceniono na 2 z 5

No answer to two queries on late delivery

When I ordered online some uppababy accessories, I was told to wait between 4-6 weeks for delivery. 8 weeks later and two unresponded messages later (email and voicemail) I was still waiting. It was only when I managed to get hold of someone in the office to check that my delivery was actioned: they had been waiting on a small item to come in from suppliers. Suggestion: stick to your delivery deadlines for all items, and update customers if there is a problem with one of the items which could impact on other items to be despatched within time.

28 listopada 2014
Opinia niezależna
Logo Born

Odpowiedź od Born

Dear Marje,

We are very sorry to hear that you have had a poor experience. Here at Born we really value our customers opinions and we are aiming to try and make all our customer experiences a very positive one. We have just expanded our customer service team and are hoping that these additional members will help us to make sure that orders such as yours, will be kept up to date with regular emails about delays on dispatch in future. Some times there are genuine delays with our manufacturers that we have to accommodate for, and we have taken all your comments on board about relaying this to our customers proficiently. Thank you for your feedback.

Oceniono na 5 z 5

Fantastic Company

First time shopper with Born, thrilled with my purchase delivery was so quick and I liked the personal touch would recommend this company 100%.

24 listopada 2014
Opinia niezależna
Oceniono na 5 z 5

Utterly trustworthy

Had wonderful expert advise over the phone and the lady was adorable. Te website was a little tricky to find what I wanted but she talked me through it. So important to have our babies carried and nurtured right.

20 listopada 2014
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej