My tree arrived in perfect condition as the packaging was extremely efficient. I am very pleased with the tree which looks as good as the photograph in the catalogue
Reakcja na opinię
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Zobacz, co mówią recenzenci
First of all it important to know that what you see and order is exactly what you get.The delivery time is very fast and the packaging very clever.Cultivation hints and tips are clear and following th... Zobacz więcej
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Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Zobacz więcej
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Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Dane kontaktowe
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Zjednoczone Królestwo
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Doskonała
316 recenzji
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Ordered a bonsai pot and drip tray
Ordered a bonsai pot and drip tray. Both are really poor quality. For £40 you've sold me a bonsai pot no thicker than slate. It's as light as a feather. Send me details of how to send this back to you. No use to me. I will not be buying anything from here again.
Updated
There's absolutely no suggestion of details you have gone into in these emails you keep sending me. Within the space of 15 minutes I've had 3 emails asking me to review the pot so there it is.
To suggest the images, in your emails to myself, have cracks in the pots are obscene. You clearly fail to mention that these pots are featherweight in design yet I've provided you with an image of what a bonsai pot requirements should be and was completely dismissed. Furthermore, I won't be taking the review down. I have purchased another pot from a reputable seller for half the price and is far superior in quality. This is to warn future buyers of a potential purchase.
I also neglected to mention. If your firing process is constructed in such a refined and professional manner. Why does my pot, purchased from yourselves, have jagged razor like points on the edges? Photos sent.
Updated again.
5 updates?. As if I have time to argue with your mundane comments.
You won't respond to the images I sent you of razor sharp fragments on the pot you sold me. Just comments on this review asking me to take my review down.
You have no idea of the material used nor firing process. You've admitted this as you've stated you source your products from elsewhere.
Updated
No response.
7 maja 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you for your feedback. We’re sorry to hear you’re disappointed with your order.
We did respond when you reached out, requesting photos so we could take a closer look, but you haven't included these in your response. We have since requested photos again but we haven’t received a response yet. If you’re able to send these over, it would really help us assess the situation properly.
That said, the pot supplied is a premium bonsai pot, and they are intentionally made to be relatively thin but they are of excellent quality. This is standard in bonsai cultivation, allowing for proper drainage, root health and balance. We’ve been growing and supplying bonsai commercially for many years using these exact types of pots - we have never had a complaint about them or had an issue using them ourselves.
Of course, if the item isn’t suitable for your needs, we’re more than happy to accept your return. We’ll provide full return instructions upon your response.
We appreciate your feedback and hope we can resolve this for you.
Kind regards,
Bonsai Direct.
Update from having seen the images:
Thank you for your further feedback. Having now seen the bonsai pots you were previously using, we believe there may simply have been a misunderstanding regarding the style and quality of the pot supplied.
The pots you had before were a thicker, more standard chunky style of bonsai pot. These were standard pots. In contrast, the pot and matching drip tray we supplied are a more refined, higher-grade ceramic bonsai pot designed in a traditional style. Premium bonsai ceramics are often made thinner and lighter intentionally, as this reflects a higher quality finish and craftsmanship rather than lower quality.
A good comparison would be ceramic mugs or plates — finer, thinner ceramics are generally considered more premium and are often more expensive than thicker, heavier alternatives. The same applies to quality bonsai pottery.
We have used and supplied these pots for many years within our own bonsai nursery and have found them to be excellent quality both aesthetically and practically for bonsai cultivation.
Of course, we completely understand that personal preference plays a part, and if the style was not what you expected, you are welcome to return it. The pot received is exactly as per the photograph.
We would kindly ask if you would consider updating or removing your review, as we genuinely feel this situation stems from a misunderstanding about the type and quality of traditional bonsai ceramics supplied.
Kind regards,
Bonsai Direct
Update
Thank you for your feedback.
The review request emails are sent automatically by our system and are generated per item ordered.
Please also note that we do not manufacture the pots or trays ourselves. We purchase them from a reputable UK wholesaler, and our pricing reflects the cost we paid for the products. As mentioned previously, you are very welcome to return the pot together with the supplied accessories for a full refund if you remain unhappy with the item.
Kind regards,
The Bonsai Direct Team
We have had 5 updates this morning concerning this via Trustpilot and I cannot follow the thread. Some of the information you are removing so there is no logical trail.
Poor customer service.
My son bought me a flowering cherry for Mothers Day. On arrival it didn't look too healthy but perked up a bit on the window sill after I fed and watered it as per instructions. However it soon died off. Contacted company and they didn't want to know because they said as it was an outside bonsai it should have been outside. Their instructions said protect from frost, which I felt I did by keeping it indoors for a week or so, during which time there were frosty nights. Very disappointed in their response and felt they should have replaced it.
22 marca 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Dear Bonita,
Thank you for your review and feedback.
I am sorry that you are disappointed with our customer service. We have tried very hard to help you, but unfortunately we are unable to replace bonsai that have not been cared for as per our guidance. The bonsai that you were gifted is a deciduous outdoor variety, which cannot be kept inside. We try to make it as clear as possible on our product description and care guide which you received with the tree. We suggest protecting the bonsai from long periods of harsh frosts to ensure they do not dry out, but we have never said it should be kept indoors.
Being a deciduous variety, the bonsai was just coming into leaf when you received it. We thoroughly check all of our bonsai before dispatching them to ensure they are perfectly healthy. When you received yours, it would have just been finishing flowering and beginning to leaf up. We understand that this may not look amazing when you receive it, but the magic was just starting.
We have tried our very best to offer you help and advice, and our bonsai expert responded to all of your questions as quickly as possible with a multitude of advice and guidance. We feel that it is unfair to say that ‘we did not want to know’ after spending so much time trying to help you get the most from your bonsai. We understand that it can be disappointing to lose a bonsai, but unfortunately we are unable to replace a bonsai that has not been cared for correctly, as per our T&Cs. As a family run business with a passion for growing bonsai, we want all of our customers to get the most out of their bonsai, and we really do try and help. We really hope that you will continue exploring the world of bonsai.
Kindest regards,
Bonsai Direct
Ordered pots and Trees
Ordered pots, akadama, feed, tools, wiring kit, Bonsai mist and trees ... ive ordered so many bits over the months and its all really good quality, well packaged with fast delivery.
My Bonsai trees are absolutely stunning... thank you Bonsai Direct for outstanding customer service
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you so much, Marie! It truly means a lot to us, especially coming from you. We’ve loved being part of your bonsai journey over the months, and it’s wonderful to hear that everything—from the trees to the tools and supplies—has consistently met your expectations.
We’re so pleased you’re enjoying your bonsai, they really do look stunning in your collection! Thank you again for your continued support and kind words about our service—it never goes unnoticed. We’re always here whenever you’re ready for the next addition!
Thanks again for brightening our day.
Lloyd, Sarah, Holly, Olea, Amber and the bonsai Direct Team xx
Very happy customer
Very happy customer
Received our bonsai yesterday (gift for my wife on Mother’s Day)
Well packaged, very quick delivery (paid for next day so was expected but nonetheless happy it arrived as courier issues in our area)
I don’t know too much about bonsai trees yet but everything looks good. Happy customer. Would recommend.
15 marca 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Craig,
Thank you very much for your kind review. We’re really pleased to hear that your bonsai arrived safely and on time, especially with the courier challenges in your area.
It sounds like a lovely Mother’s Day gift for your wife, and we hope she enjoys watching the bonsai grow and develop over the coming years. Bonsai are incredibly rewarding trees to care for, and it’s great to hear that everything arrived in good condition.
If you ever have any questions as you get to know your bonsai a little better, please don’t hesitate to get in touch. We’re always happy to help.
Thanks again for choosing Bonsai Direct and for your recommendation.
Best wishes,
The Bonsai Direct Team 🌿
Recently purchased a bonsai tree from…
Recently purchased a bonsai tree from Bonsai Direct. Besides DPD delaying the delivery, the Bonsai was well protected in the packaging and had been watered prior to delivery. Once the Bonsai was delivered, instantly loved how beautiful the tree is and looking forward to looking after it over the coming years. I will be using Bonsai Direct as my go to for accessories and advice as this was my reason for using them, you have everything covered in one place.
6 marca 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you for the wonderful review, Darren. We’re delighted to hear that you love your bonsai and that it arrived safely and well protected.
Although the delivery delay was outside our control, we’re really pleased the tree reached you in good condition and ready to enjoy. We water the bonsai well before dispatch and they are in the dark so transpiration is minimal. It’s great to know you’re looking forward to caring for it over the coming years — that’s one of the most rewarding parts of bonsai.
We truly appreciate you choosing Bonsai Direct and we’re always here if you need accessories, advice, or help as your bonsai journey continues.
Thanks again, The Bonsai Direct Team
Have bought several bonsai from this…
Have bought several bonsai from this company and all have been excellent quality packed with great care and quick delivery also very reasonably priced highly recommended and will definitely use again.
4 marca 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Dear David,
Thank you so much for your wonderful 5-star review. We really appreciate you taking the time to share your experience with us.
Your feedback means a great deal to our team, and we're delighted to hear that you were happy with your bonsai. Knowing that our trees and service have made a positive impression truly makes our day.
Thank you again for your support — it means a lot to a small team like ours.
Warm regards,
Sarah and the Bonsai Direct Team
Great company to deal with I have…
Great company to deal with I have purchased bonsai trees from them three in total arrived next day well packed and in great condition great customer service I will purchase more from them I would highly recommend them
20 lutego 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi John,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that all three of your bonsai trees arrived quickly, safely, and in great condition.
It’s especially rewarding to know you were pleased with both the packaging and our customer service — we put a lot of care into making sure every tree reaches its new home ready to thrive.
We truly appreciate your recommendation and your continued support. We look forward to helping you choose your next bonsai soon! 🌿
Thanks again The Bonsai Direct team
ANOTHER fantastic tree!
Received my second Bonsai from Bonsai Direct, a beautiful Chinese Blush. As with my previous one, the tree was extremely well packed and absolutely beautiful. Recommend their trees 110%
3 lutego 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Samantha,
Thank you so much for your lovely review and for coming back to us for a second bonsai. We’re delighted to hear how much you’re enjoying your Chinese Blush and that it arrived safely and beautifully, just as it should. Your kind words about our trees and packaging really mean a lot to the whole team. Thank you again for the recommendation and for your continued support — it’s truly appreciated. You have made us smile - so than you. The Bonsai Direct Team
Highly recommend
I have purchased plants, food, pots and accessories from Bonsai Direct and have always found them to be really good. Quick postage, good packaging and plenty of email updates on the orders.
3 stycznia 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you so much for the 5-star review, Ryan 🌿
We really appreciate you taking the time to share your experience. It’s great to hear that you’ve been happy with the plants, food, pots, and accessories, as well as the quick delivery and careful packaging. We’re also glad the order updates have been helpful.
Thanks again for your continued support of Bonsai Direct — it genuinely means a lot to our team.
Excellent service very quick delivery…
Excellent service very quick delivery and very well packaged would highly recommend and look forward to ordering again soon
7 stycznia 2026
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you for your kind review, Bobby. We’re delighted to hear that you were pleased with the quick delivery and careful packaging.
Your recommendation is greatly appreciated, and we look forward to seeing what you choose next.
Best wishes,
Bonsai Direct.
Excellent
Product delivered 24hrs after ordering, in very robust packaging. Very happy with the trees I ordered, and was kept up to date with delivery.
31 grudnia 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you for your review, Marty. We’re very pleased to hear that your order arrived so quickly and that the packaging and delivery updates met your expectations.
It’s great to know you’re happy with the trees, and we really appreciate you taking the time to share your experience.
Best wishes,
Bonsai Direct.
So Happy
I have just received my Bonsai order from Bonsai Direct and I couldn’t be more pleased. I ordered what they call their perfectly imperfect Bonsai’s (their equivalent to Wonky Veg), these two trees are 8yrs old and have been well cared for, they’re a beautiful shape and have exceeded all my expectations. The pack contained a lovely Chinese Elm with a knotty bent trunk and loaded with lovely green leaves and a cute little Fukien Tea Tree with a twisted S shaped trunk and tiny little flower buds waiting to pop open on top of strong lush leaves. They arrived by next day delivery at no extra cost and they were so well packed they would never have come to any harm. I will have no hesitation in ordering from this company again and will happily recommend to friends and family or anyone that is interested in ordering a tree as a beginner or professional, in my opinion Bonsai Direct deserve 5*
11 grudnia 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Dee,
Thank you so much for taking the time to leave such a thoughtful and detailed 5-star review. We are genuinely delighted to hear how pleased you are with your Perfectly Imperfect bonsai.
It is wonderful to know that both the Chinese Elm and the Fukien Tea exceeded your expectations, and that you appreciated their character, age, and individual shapes. Those knotty trunks, gentle twists, and emerging flower buds are exactly what make each tree unique, and we are glad they have found a home where they are truly valued.
We are also pleased that the free next-day delivery and careful packaging gave you complete confidence that your trees would arrive safely. Providing healthy, well-cared-for bonsai and a smooth, reliable delivery experience is something we take great pride in.
Thank you again for your recommendation and kind words. Your support means a great deal to our family-run nursery, and we very much look forward to welcoming you back in the future.
Warm regards and Merry Christmas ,
The Bonsai Direct Team
Beautiful bonsai's and excellent customer service
I have bought several bonsai's from Bonsai Direct, a Twisty Chinese Elm beginner starter pack and a Twisty Oriental Myrtle with drip tray for my husband's recent birthday. Firstly they were both beautiful, extremely well packaged and delivered on my preferred date.
I will definitely recommend BD to everyone who is thinking of getting a bonsai and everyone who are bonsai experts. I highly recommended BD to everyone.
11 listopada 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Thank you so much, Victoria – this has absolutely made our day 🌿
We’re delighted to hear that both the Twisty Chinese Elm starter pack and the Twisty Oriental Myrtle for your husband’s birthday arrived safely, on the right day, and were just what you hoped for. We put a lot of care into our packaging and scheduling, so it’s lovely to know that shows.
It means a huge amount that you’ve come back to us several times and would recommend Bonsai Direct to both beginners and bonsai experts alike – that’s exactly the balance we hope to strike.
If you ever need any care advice, styling tips or help choosing your next tree, we’re always here and happy to help.
Warmest thanks again,
The Bonsai Direct Team
I have just received my Bonsai and it…
I have just received my Bonsai and it is beautiful. It was delivered with care and was packed so not to damage it. First class service from Bonsai Direct and tree looks very healthy. The price was very good too.
Just hope I can look after it properly as I am not very "green fingered" They have videos on their website so I shall be checking them out. I would deffo purchase again.
6 listopada 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Janis,
Thank you so much for the ⭐⭐⭐⭐⭐ review! We’re delighted your bonsai arrived safely and that you’re pleased with its health and quality — and we really appreciate your kind words about our service and pricing.
Don’t worry about not being “green-fingered” — we’ve got you. Our step-by-step care videos and guides make it simple, and if you ever need a quick tip (watering checks, light, pruning), just get in touch and we’ll help right away.
Enjoy your new little tree, and thank you for choosing Bonsai Direct. We’d love to see a photo of it in its new home!
Warm wishes,
The Bonsai Direct Team 🌱
First ever Bonsai tree!!!
I have just received my first ever Bonsai tree and she is stunning! Oh my gosh, wow!
I'm fairly good at looking after plants, but I have never had to take care of a little tree that is already 8 years old! I do hope the little lady will thrive and grow under my care.
I also purchased a watering can, fertilizer, mist, and a ceramic tray over a plastic plate, for aesthetic purposes. Everything came in a sturdy box, was well-packaged and was good value for money.
Thank you, Bonsai Direct.
And a massive thank you to the lady I spoke with today via telephone (sorry I didn't ask for your name); she was so helpful and knowledgeable and she said that I could ring any time if I have any questions.
A great company and a wonderful experience. x
3 października 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Sharon,
What a joy to read your review — thank you so much! We’re so glad your very first bonsai has made such a special impression. It sounds like she’s gone to the perfect home with someone who already has a natural green touch. With the care and attention you’ve described (and all those thoughtful extras you picked up), she’s sure to thrive and keep rewarding you for years to come.
I’ll make sure to pass your kind words on to the team member you spoke with — she’ll be over the moon to know she helped make your experience even better.
Thank you again for choosing us for your first bonsai journey. We can’t wait to hear how your little lady does under your care. 🌿
Warmest wishes,
The Bonsai Direct Team
Brilliant customer service
Ordered my first bonsai, a lady called Amber gave fantastic customer service and great advice.
Said if I have any issues to contact Bonsai direct.
It was the most enjoyable online shopping experience so big ty to you.👍🐝
30 września 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Stephen,
Thank you so much for your kind words! 🌿
We’re delighted to hear that Amber was able to help make your experience with us such a positive one. We’ll be sure to pass along your thanks to her.
It means a lot to us that you enjoyed shopping with Bonsai Direct, and we’re always here if you need any advice or support with your new tree.
Enjoy your bonsai journey, and thank you again for choosing us! 🙏✨
— The Bonsai Direct Team
Money deposit issue
19 września 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Lalit,
Any failed payments are automatically returned by your bank - we certainly have not had a deposit from yourself. Could you kindly contact us with your details? I cannot find an order or any contact with the name provided on this review.
Many thanks,
Bonsai Direct.
Bought a Beautiful Chinese Elm from…
Bought a Beautiful Chinese Elm from Bonsai direct it came brilliantly wrapped and wonderful condition. I’d thoroughly recommend these friendly people prices are amazing doubt you’d find cheaper anywhere. I’ve now ordered a caring package from them. My tree was at my door within 24 hours as well can’t ask for more
10 września 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Andy,
Thank you so much for your fantastic feedback! 🌿 We’re thrilled your Chinese Elm arrived in perfect condition and that you’re happy with our service, prices, and speedy delivery. It’s wonderful to hear you’ve already ordered a care kit too—we really appreciate your support and recommendation. 🌱
Best wishes,
The Bonsai Direct Team
This week I ordered some pruning…
This week I ordered some pruning scissors and soil and came the next day in the post by Royal Mail in a secure and well package box with no damage and the product is amazing! And then I ordered a Jade bonsai and received a free sapling of a Chinese elm! And that parcel also came the next day with all healthy and no damage. The packaging is outstanding with care they make sure that the bonsai will not get damaged in the process of delivery! The bonsais was delivered by DPD and they are professional in handling the boxes from Bonsai direct.
6 września 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi,
Thank you so much for your thoughtful feedback! 🌿 We’re delighted to hear your tools, soil, and Jade bonsai (plus the little Chinese Elm sapling!) all arrived quickly and in perfect condition. Our team takes great care in packaging, so it means a lot to know it’s appreciated. We’re so glad you’re happy with your order and look forward to helping with your bonsai journey again soon! 🌱
Best wishes,
Bonsai Direct.
Amazing service and Amazing trees i…
Amazing service and Amazing trees i would definitely buy again
1 lipca 2025
Opinia niezależna
Odpowiedź od Bonsai Direct
Hi Richard,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and your bonsai. It means a lot that you’d choose to buy from us again. Thank you for taking the time to review. It is very much appreciated.
with thanks The Bonsai Direct Team
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