BMW Park Lane Recenzje 

As always service was friendly, cheerful, helpful and efficient.

It was really important for me to write a review of my recent experience at BMW Park Lane this week!

After a very bad experience with my local BMW dealership based in Essex, I found it very difficult to trust any main dealer going forward, especially a franchised one, since I never felt like I was dealing with the BMW brand directly.

The vehicle has spent most of its life in my garage and only used on the odd weekend getaway or trip into Europe and still in factory condition.

My service, MOT, and EGR recall was due on my 2018 BMW 6 Series. After reading so many horror stories online of the EGR recalls going wrong, I decided for a couple of weeks to research various forums, social media pages, etc to find a trustworthy main dealer who I can trust to carry out the EGR recall. I decided to travel over two hours away to give BMW Park Lane a chance as they are the only fully independent BMW dealership in the UK that is owned and regulated by BMW AG.

Despite my nervousness upon arrival, Chris Mallouppas was very friendly and very understanding of my concerns, making me feel like I was important and heard.

During the handover process, he accompanied me outside to complete the process and instructed the team not to move the vehicle without his permission, and for it to be kept in sight of him at all times.

Throughout the process, he reassured me that my vehicle is in good hands and he went above and beyond to ensure that it is handled by the most experienced technicians on the team. He would call me throughout the day to provide me with updates on the progress of my vehicle.

Chris represents among the highest levels of customer service I have experienced. Information was accurate, and responses to queries were turned around very fast. He was also extremely knowledgeable, trustworthy, and clear!

It’s not often that I can go to a dealership and feel right at home, but Chris has always made me feel welcome when arriving at the dealership. I have loved Chris’s customer-friendly attitude towards everyone (not only myself) when visiting the dealership. Chris was extremely attentive and he listened to all my concerns with a great deal of patience. I was very impressed with his level of professionalism and his caring approach. Please accept my gratitude towards him and everyone on your service team.

In the beginning, I had lost faith in the brand, but Chris helped me appreciate it once more, revealing that BMW dealership staff are decent and trustworthy. He completely had my interest at heart.

Owning this car is a huge source of joy for me, so it is essential for me that I know it is kept in the right hands of people who are knowledgeable and understand customers like us who love their cars!

Chris has shown great commitment to customer service and this is to be commended. You can be sure that after my experience over the past couple of days, I am proud to make BMW Park Lane my main dealership from now on and I hope to service my current vehicle and purchase new vehicles from you in the future.

Thank you to everyone at BMW Park Lane! I'm happy to stay a loyal customer of yours going forward!

Great customer service

Thanks Linda at BMW Battersea for her updates and reminder. Efficient and professional service. Highly recommend!

I changed to BMW Park Lane after having a really bad experience with another Service Garage and they have been amazing. So pleasant to deal with and always helpful and efficient.

Abbey is always very professional and gives excellent customer service

Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service.

Great customer focus and care, always.

Thank you.

Visited for a routine service on my i3 while I waited. Great experience and handled professionally by Abby who even walked me out to my car to ensure everything was ok!

As always amazing service from BMW Battersea! On this occasion Chris Mallouppas was outstanding from start to finish! Kept me updated and all my needs were met. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor!

Huge thanks to your amazing team at BMW Battersea Service. Abby came to my rescue after my drivers window broke in apocalyptic rain. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Mark and Abby are total heroes. I really can't express my gratitude enough to your team -they are totally amazing. The car is now water tight - I'm a very happy and dry driver! Thank you all.

Linda and Ian made a possible stressful incident very efficient and painless. Highly recommended

I recently took my car into BMW Battersea for a service. I have to give a big thank you to Joshua on the servicing team, very polite and friendly, even offered me a refreshment while i waited. Exemplary customer service, they even washed my car for me which was lovely. Will definitely be coming back for my next service.

Another brilliant service at BMW Battersea. My 420i M Sport Coupè required a brake fluid service in October. I thought that it was going to be a pricey experience, but previously purchasing a Emac Service Plan made my experience even more pleasurable. This was thanks to Linda Hegarty my After Sales Consultant, she advised me very well.
Linda was there to greet me on my recent visit, she talked me through what the service entailed and how long it was expected to take. The great experience even got better! BMW Battersea introduced a shuttle service to transport you to near by locations, so that you could carry on with your day as they took care of your vehicle. A card was handed to me with contact details for my return shuttle to BMW Battersea. This was very thoughtful considering there location.
On my return, greeted by Linda who handed over my beautiful clean serviced 420i M Sport Coupè.
Everyone who I encountered that day was professional and attentive, from driving through the gates to the meet and greet front desk, Linda and the shuttle driver.
My MOT is due shortly and I will definitely be using BMW Battersea again. Thank you for a wonderful experience 😊

If I could give 10 stars I would and it’s all thanks to Chris Mallouppas. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Chris is professional and knowledgeable and I can’t thank him enough. Thank you Chris

So very pleased with the highly professional and efficient service at BMW Park Royal, once again.
Jordan is a real gem. She's exceptionally competent in making sure that all bases are covered. Excellent communication. Ensured that I drove off with an all singing and dancing car, 🙂.

I was contemplating wether to take a service plan out for my new 4 series or to just pay every time a service was due. I stopped by BMW Park Royal and spoke with a service advisor named Jordan. She explained the service plan, what it offers, how it benefits me and I was convinced. After purchasing the plan she managed to fit me in the same day for a major service due to cancellation. Throughout the day she kept me informed with the works carried out and the car was cleaned very well when I collected it. I had a small issue with a side clip inside the vehicle at which point she brought a expert out who popped it back into place for me. Excellent customer service by Jordan. If you love your BMW the way I do and only trust certains around it then take it to Jordan she’ll look after you and your car. Thanks again for the help! I’ll definitely be bringing my other vehicles to your branch.

Superb customer service. A very professional team, prompt update with progress throughout. Very happy with service and special thanks to Ms Jordan Mullan.

Car ready when required after been easily booked in and came back cleaned inside and out

Excellent service again from BMW Battersea. A good reason to own a BMW if you live nearby!

Excellent service as always! Professional, knowledgeable and very helpful.