Blacks - Brighton Recenzje 

964
Wynik TrustScore: 5 na 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Brighton

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 8-9 North Street, BN1 1EB, Brighton, Zjednoczone Królestwo

  • 01273 964920

4,9

Doskonała

Wynik TrustScore: 5 na 5

964 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(964)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3351

Napisz recenzję
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Oceniono na 5 z 5

Best shop in Brighton for outdoor wear

Best shop in Brighton for outdoor wear. Harry and the team are more than helpful and always make it a great shopping experience. Would highly recommend to anyone !

17 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent advice and support from Mike

Excellent advice and support from Mike, Lily and Jess. Very pleased with my purchase!

10 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service

Great service, expertise and patience. Thank you Lily for helping me find the perfect walking shoes!

15 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Oceniono na 5 z 5

Knowledgeable and very Helpful staff

Came into the shop after looking on the Internet at various options to replace five year old Berghaus walking boots, and reading various conflicting reviews.
Was served by an excellent and knowledgeable member of staff called James. He showed me the various options and answered my various technical questions regarding materials, tread etc confidently and clearly very knowledgeably.
Really glad I went to the shop rather than buying on line.

14 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Lily was so helpful

Lily was so helpful. I was looking for a new umbrella and she showed me lots of options to choose from and was very informative.

12 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

I was served in store earlier by the…

I was served in store earlier by the wonderful Lily. After giving me ample time to browse and having served her previous customers, she politely asked if I needed a hand. She showed me many epic deals that they have in store and was very helpful. Thank you Lily. Thank you Blacks Brighton.

10 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent customer service

Really excellent customer service from store manager Harry, in helping me to get the right hiking shoes for an upcoming trip to Sri Lanka. He was brilliant, massively knowledgeable about all the products, he was also very approachable and good humoured and he spent a lot of time advising me but I didn't feel pressured to buy. It made it all seem very easy to select the shoe that's right for my trip...lightweight, durable, comfy and high quality Merrells and I'm really pleased with the purchase. They were sold at a really excellent price with 30% off. I'm usually the most indecisive person ever but Harry was ace and made the decision easy. He also gave me some advice on some other pieces of outdoor clothing including a Rab jacket and a Columbia fleece which I also bought and have been really pleased with. I highly recommend the store if you need any equipment/clothing for outdoors activities/travel, chat to Harry and he'll sort you out!

25 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

I recently wanted to purchase a new…

I recently wanted to purchase a new rucksack for travelling. Harry, in the brighton shop, couldn’t have been more helpful. He was very knowledgeable, friendly and funny. He recommended a bag based on what I needed and gave a thorough demonstration of its features. The bag I wanted was out of stock but he really went above and beyond to get me the bag, which I was able to collect the next day. I would highly recommend going into Blacks and speaking with Harry if you are looking to buy anything!!

5 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

I was in your Brighton North street…

I was in your Brighton North street today looking for a pair of comfortable walking shoes.
I was dealt with with a guy called Mike - he was excellent,
Measured my feet accurately, gave me independent advice, explaining that I had been wearing the incorrect shoe size for a long time.
The shoes he advised in size 14UK were not in stock, he advised the best website to buy them, so there was no hidden agenda.

4 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Soraya was super helpful and engaging…

Soraya was super helpful and engaging finding me a new pair of walking shoes. She was knowledgeable and got out almost every shoe in the shop to try until I found a comfortable pair! We had a lovely chat about hiking and travel and it was a shopping experience enhanced by a lovely human connection. Thank you Soraya.

30 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Super helpful and knowledgable staff

Super helpful and knowledgable staff. I’m really grateful for her help to guide me to exactly what I was looking for

2 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Oceniono na 5 z 5

Lily was super helpful....

Lily was super helpful and just splendid in helping me choose the right shoes. Check out was quick and friendly too. A very nice experience. Thank you.

1 grudnia 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

I bought shoes today it is very…

I bought shoes today it is very comfortable and thank you for soraya she was very helpful and respectful :)

30 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Brilliant knowledge and super friendly

We always shop in blacks for outdoor wear and have always had a good experience. Today was particularly good as Harry in the Brighton branch was so knowledgable and gave really great advice on which coat to choose and the pros and cons of the different styles and materials. We bought a Rab in the Black Friday sale and we are super pleased. Thanks Harry you’re a star.

30 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great help from Soraya

We were visiting Brighton for the day and happened to walk past Blacks. I have been looking for walking boots for a while, but can’t ever seem to find any that are comfortable enough. Soraya asked if we needed any help and I had picked a pair of boots to try, so she went and got them for me. They were not very comfortable. Soraya suggested a few other pairs for me to try and eventually on the 5th pair I found the ones that fit perfectly, thanks to her patience and advice. Even better that they were in the Black Friday sale. In other shops I have been in they just get the boots you ask for and normally seem uninterested, but Soraya was committed to try and find something that worked for me. I was very impressed with her customer service and although she was very busy she was still very professional and helpful. Thank you so much.

28 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Blacks Brighton

Always like shopping in Blacks Brighton store. Good stock levels. Friendly, helpful and knowledgeable staff. Good value too.

27 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Oceniono na 5 z 5

Bought a pr of Berghaus boots today.Was…

Bought a pr of Berghaus boots today.Was served by Lily who was so helpful ,nothing was to much trouble and she brought a few pairs of boots out to help me decide .Staff are always happy here and it's a pleasant shopping experience here.

26 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Jude was a huuuge help with picking…

Jude was a huuuge help with picking hiking shoes for my Japan trip!!

26 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Joley

Joley was a great help locating the garment I needed. Not rocket science but a friendly approach goes a long way. Thank you Joley!!!

25 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

I went to Blacks to get some walking…

I went to Blacks to get some walking boots and Blossom was extremely helpful and informative. I recommend this store to anyone looking for the right products and great customer service.

23 listopada 2024
Opinia niezależna
Logo Blacks - Brighton

Odpowiedź od Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

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