I do a lot of walking and hiking but my boots were really uncomfortable and causing me blisters. I visited Blacks in Aintree to try and find a new pair. I was met by Grace who was really helpful and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular d... Zobacz więcej
Reakcja na opinię
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items.... Zobacz więcej
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Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
- Sklep dla biegaczy
- Sklep z butami
O Blacks - Aintree
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Zjednoczone Królestwo
- 01513 180615
4,8
Doskonała
704 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I do a lot of walking and hiking but my…
I do a lot of walking and hiking but my boots were really uncomfortable and causing me blisters. I visited Blacks in Aintree to try and find a new pair. I was met by Grace who was really helpful and advised me on the different options that might be suitable and eventually I bought a pair of Merell boots and a couple of pairs of socks. Overall Grace was really knowledgeable and friendly.
25 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very quick and efficient
16 maja 2026
Odpowiedź od Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service …
Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular discount which I had and took advantage of. I also bought a couple of cotton T-shirts which they had an offer on if you buy two. Well recommended and thank Jamie. 👍🏼
11 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great store, good value, high quality items
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items. The staff were polite, courteous and helpful. I like the new look for blacks, it feels calm to shop, there is a nice selection in a variety of different outdoor categories. I have always shopped at blacks, and will continue to. I am impressed by the new look, competitive prices and friendly service.
13 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant customer service…
Absolutely brilliant customer service from Jamie today at blacks really helpful and accommodating shop is a lot better than last time I visited lots of new stock especially on the mountain equipment and trailberg stuff
9 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Really helpful, great service
Visited Blacks in Aintree to buy some boots for a charity trek. Matty was really helpful and knowledgable, talking me through the options and helping me to decide the best boots to suit me and my budget. Happy customer!
5 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Edale walk for charity in the Peak District 12.5.26
Matty one of the staff really explained in detail the walking boot I required very thorough and understood the product and what I was looking brilliant service and discussed the benefits of walking two way conversation
5 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent friendly service from Sean
Excellent friendly service from Sean, helped me choose the right footwear m.
1 maja 2026
Opinia niezależna
Staff very friendly and helpful
Staff very friendly and helpful. Staff member when and retrieved pair of shoes from stock room for me. Staff member also gave the expert advice on appropriate clothing.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Odpowiedź od Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Odpowiedź od Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Usual great service knowledgeable staff
Usual great service knowledgeable staff
Five star 🌟
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The price and the the well documented…
The price and the the well documented guide on the product
25 marca 2026
Odpowiedź od Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good best better
7 marca 2026
Odpowiedź od Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helped by Matty this morning
Helped by Matty this morning. Very welcoming and well informed about products and the charity donations.
20 marca 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
We were served by Martin and he made…
We were served by Martin and he made sure we got exactly what we needed despite us being clueless
14 marca 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Accidentally bought 2 pairs of trainers…
Accidentally bought 2 pairs of trainers drove 40 mins to store to return pair as stated on receipt told would not refund as they had been delivered by Amazon staff rude
3 marca 2026
Odpowiedź od Blacks - Aintree
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Odpowiedź od Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Grace was very impressive
Grace was very impressive, good product knowledge, helpful and went the extra mile to ensure we got the right fit.
I'd make the journey again after the store refit just to look around.
18 lutego 2026
Opinia niezależna
Odpowiedź od Blacks - Aintree
Hello,
Thank you for clicking on 4 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Blacks Customer Care Team
Doświadczenie Trustpilot
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.