Blacks - Aintree Recenzje 

716
Wynik TrustScore: 5 na 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍

Reakcja na opinię

Oceniono na 4 z 5

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Zobacz więcej

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Oceniono na 5 z 5

I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Aintree

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Zjednoczone Królestwo

  • 01513 180615

4,8

Doskonała

Wynik TrustScore: 5 na 5

716 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(716)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3102

Napisz recenzję
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Oceniono na 5 z 5

Blacks outdoor,Never had any issues…

Blacks outdoor,Never had any issues with the staff who have always been very helpful and friendly .

28 stycznia 2026
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

Simple easy transaction

Simple easy transaction, helpful friendly polite staff member who served me

4 lutego 2026
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

I went to buy rubber bungs for my Leki…

I went to buy rubber bungs for my Leki Sticks previously bought in Blacks on-line sale. I ended up buying walking shoes and socks as well, which I had been thinking about. I wasnt pressurised at all. I found all the Assistants helpful and friendly.

4 lutego 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Bought a coat in shop

Bought a coat in shop. sales assistant was very helpful. Had to order one on line because they didn't have size. It arrived quite quick.

29 stycznia 2026
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent service from Vicky

Excellent service from Vicky. Very happy.

2 lutego 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Helpful, knowledgeable staff

Helpful staff, knew their products.

22 stycznia 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Always really friendly & knowable…

Always really friendly & knowable service in Blacks. Actually quite refreshing as you don't get it everywhere!

Vicky was very helpful & patient as my son tried on all the gloves!

12 stycznia 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Oceniono na 1 z 5

How can I review something i bought…

How can I review something i bought from You when I haven't received it

I bought a berghaus sleeping bag on the 6th January Tuesday paid for next day delivery and should off been with me by the Thursday 8th January?

It's Now the 13th January a week later and still no sleeping bag delivered
Seriously will not buy from this Company again ....Customer service just ignore you Completely

13 stycznia 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

Staff

Cal was boss in dealing with me and an issue I had with a jacket I bought from store. His customer service is ace and he’s looked after me time and time again since.

People are always quick to moan when they have a gripe, but far less so when praise is due—so credit where it’s deserved. Outstanding customer service, genuine care, and consistency every visit.
Top guy, like the rest of the team.

3 stycznia 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 4 z 5

Helpful staff

Helpful staff. Not easy for them to have to run in and out of stockroom. Shoes should be out so customer can get help themselves

7 stycznia 2026
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Was in store today bought a coat

Was in store today bought a coat. Grace the shop assistant was really helpful nothing was too much trouble. Organising the item to be delivered to home.
Thank you.

22 listopada 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Oceniono na 5 z 5

Replacement Tent Pole - Sean and Martin

All the staff were really helpful. Sean and Martin went above and beyond to help me. We needed a replacement pole for our tent asap as was using that weekend at a festival. The store helped me locate an alternative, they made the replacement pole out of stock they had and kept me updated on any parts that I would need that they didn't stock. After I ordered the replacement parts they also fitted them to the pole for me. All in time for the festival.

1 sierpnia 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Served by Vicky who was helpful

Served by Vicky who was helpful, friendly and efficient.
I recommend this branch of Blacks.

13 listopada 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

Helpful staff

Helpful staff, thank you

4 listopada 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Polite and helpful

I was quickly greeted in store and directed to the sections I needed. Eric helped me to select some gaiters and gave sound advice. He was very helpful and patient while I tried on a few daypacks. I’ve bought a number of items at this store in recent years and always find the staff are polite and helpful.

7 listopada 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent customer service

I went into the shop and went upstairs to buy some Salomon socks and couldn’t see them, about 30 seconds later Vicky one of the shop assistants come over and immediately showed me the location and told me they were on special offer, superb service

31 października 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Great service from Megan and Eric

Great service from Megan and Eric. They helped us choose the right walking shoes and also advised us on some of the sale items that were beneficial for us.

25 października 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

I was assisted by Megan and her tape…

I was assisted by Megan and her tape measure to sort out new laces!, didn't stalk me (I often walk out of a shop if staff member does that) and I ended up purchasing 3 pairs of walking socks on top of laces, very very good personal skills has Megan.

13 października 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Product exchange

I was served by Vicky & Callum. They were very helpful, polite & pleasant. I had purchased a rucksack earlier in the week at Go Outdoors however, as it was end of range they only had black. Vicky agreed to my request to exchange it for a different colour.

11 października 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent staff

This is the third shop (neither of which were Blacks) I've been in looking for a pair of walking shoes - in the both the previous shops I'd ended up walking out as the staff were just not interested. Here the staff (and Megan in particular) struck exactly the right balance between leaving you to browse, yet being on hand when needed.
The shop had a good stock and was reasonably priced.

29 września 2025
Opinia niezależna
Logo Blacks - Aintree

Odpowiedź od Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Doświadczenie Trustpilot

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