Even though they offer a refund. They won’t give it. They will ask for blood test, and 10 questions they force you to answer. It’s the worse customer experience I have received. I guess that’s what is... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordere... Zobacz więcej
Reakcja na opinię
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Zobacz więcej
Reakcja na opinię
Great Product!!! People should stop complaining about the glass container - GLASS is to keep the natural ingredients without being contaminated by plastic and microplastic, there is a reason why they... Zobacz więcej
Informacje dotyczące firmy
- Sklep z witaminami i suplementami
- Sklep z ziołowymi produktami leczniczymi
- Zielarz
- Apteka homeopatyczna
Napisane przez firmę
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Dane kontaktowe
Rua nova da piedade 21, 1200-420, Lisboa, Portugalia
- -
- hello@biocollabs.com
- www.biocollabs.com
3,2
Średnia
162 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Couldn’t recommend more!
Amazing product and even better customer service. Every detail is carefully planned.
I’ve been on something for liver health for over 6 months and my energy and focus improved 100%. Couldn’t recommend more!
1 września 2025
Opinia niezależna
Odpowiedź od Biocol Labs
Hi António,
Thank you for the wonderful review! 🙌 Six months in and 100% more energy and focus — that's incredible to hear. We put a lot of care into every detail, so knowing it shows means a great deal to us.
Kind regards,
The Biocol Labs Team
I’ve been using Biocol products for 4…
I’ve been using Biocol products for 4 years now and I feel much much better. More energy and focus mainly.
23 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi João,
Four years, WAUW — that truly means the world to us! 🌿 We're so happy to hear you're feeling better, with more energy and focus.
That's what keeps us going, thank you so much for sharing!
Kind regards,
The Biocol Labs Team
I tried almost all products (clearly a…
I tried almost all products (clearly a big fan) and my favorite was liver health. Felt really good and energized
17 grudnia 2025
Opinia niezależna
Odpowiedź od Biocol Labs
Hi! Thank you so much — a big fan is exactly what we love to hear! 🙌
We're especially happy that Liver Health has been your favourite and that you're feeling energized. That's truly what we set out to do!
Kind regards,
The Biocol Labs Team
This product will work if you take for 3 weeks
I received my product in reasonable time after I placed my order. I was surprised by the auto subscription and they shipped more products to me. I emailed the Customer Service and they replied ASAP. I was given a refund for the product they shipped and I did not place a new order for. I finally got to use the product for 3 weeks and I noticed a difference in my belly size and how I feel. I am pleased with the product.
15 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Craig,
Thank you so much for sharing your experience! We're really glad our customer service team could sort things out quickly, and even more pleased to hear you're noticing a difference after three weeks. That means everything to us. 🌿
Kind regards,
The Biocol Labs Team
This company is a class act
This company is a class act. They respond almost immediately and make everything okay. I love these products. I use a couple with great satisfaction.
16 marca 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Jeanne, Thank you for your fantastic review! We're so glad to hear that you're happy with our products and that our team has been able to assist you promptly. If you need anything else, feel free to reach out. We truly appreciate your support!
never delivered
order placed 4/2/2026
never delivered
company said tehy will send new on 26/2/2026
after two weeks nothing delivered and not indication when it will be
4 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
So sad to see your review, Stephie. We have tried to deliver two packages to your address, and we sincerely apologize for the disappointment caused by their non-arrival.
We will contact our delivery partner to investigate this matter further and improve our delivery process moving forward. We understand you’ve been in contact with our Customer Service, and your refund has been sent back to your bank account.
Our sincerest apologies for any inconvenience this situation has caused you. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for your understanding.
All the best,
The Biocol Labs Team
Such a great company with great…
Such a great company with great supplements trying to save the human race one person at a time!! Thank you SO much and Amen!!🙏🥰🫶🙌
11 marca 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Melissa!
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our supplements.
Your support and encouragement mean the world to us as we strive to make a positive impact. If you have any questions or need further assistance, feel free to reach out.
Thank you again, and we appreciate your support! 🙏
Kind regards,
The Biocol Labs Team
..and again I received an email that I…
..and again I received an email that I have a subscription on it’s way. Although they confirmed me via mail that they cancelled all subscription. That is such a scam company!!
7 marca 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi again, Amrit,
We truly understand your frustration. You received a confirmation of this order on March 3rd and contacted our Customer Service on the same day we canceled your subscription.
However, this does not mean that we can stop the order from being shipped; therefore, this order is still on its way to you. As explained in the email, you can return the items if desired.
For any further questions or concerns, please reach out to our team—we're here to help. Thank you for your understanding.
Kind reagard,
The Biocol Labs Team
They’ll sting you with a reoccurring…
They’ll sting you with a reoccurring payment. I can’t prove this but I’m pretty sure for £26 I got 7 shots of apple juice. Ridiculous, annoyed I was so gullible. I ordered the one that helps liver health. A month later another payment comes out. Cancelled now but that £50 on apple juice shots. Don’t bother. See a real pharmacist
28 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Chris,
I’m sorry to hear about your frustration with the subscription and the results you experienced. Every customer’s journey can vary, and with the 7-week detox. In the first week, you may experience benefits like toxin clearance and constipation relief.
Over the course of 4+ weeks, you might also see improvements such as decreased alcohol damage, better long-term digestion, and improved cholesterol levels. However, we recommend committing to at least 3 months to see more significant results combined with a healthy lifestyle.
I can confirm that your subscription was successfully canceled on March 1. Please remember that you have access to your customer portal, where you can edit your order, skip, or cancel your subscription at any time.
Thank you for your feedback, and we hope to improve everybody's experience in the future.
Kind regards,
The Biocol Labs Team
Delete review
I didn't realise I had confused the two companies. You can delete this review
28 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Susan,
Please check your order and product name, since we do not have Tumeric products and your name is not in our system.
You might refer to: 'Bioroot Labs', Since this looks similar to our name, i understand the confusion.
All the best,
Biocol Labs Team
Illegal Transaction
I had cancelled my subscription with Biocal Labs on Dec 9, 2024. I was shocked when an alert just popped up from my bank today Feb 27, 2026 regarding a $74.00 charge for the product subscription I had cancelled years ago because of a recommendation from my doctor. I disputed the charge and sent the bank a screen shot of the subscription cancellation dated Dec 9, 2024 and the current user page showing that the subscription is INACTIVE. I am extremely disappointed with these guys and find them very suspicious after this experience.
27 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Carl,
I’m truly sorry to hear about the unexpected charge and the frustration it caused. I understand how concerning this must be, especially after you thought you had canceled your subscription, It looks like at the time in September, you have delayed the order until February, 2026, rather than canceled, which may have contributed to the confusion regarding this billing.
I’m glad to see that our Customer Service Team has resolved the issue with a full refund and confirmed that there are no active subscriptions on your account.
Please know that we genuinely value your feedback, and we’re here to assist you if you have any further questions or need personalized recommendations in the future.
Thank you for bringing this to our attention, and we hope to regain your trust.
Kind regards,
The Biocol Labs Team
I had a very disappointing experience…
I had a very disappointing experience with Biocol Labs.
I placed my order on the 15th and received no confirmation or communication whatsoever. After hearing nothing, I emailed on the 18th to ask where my order was. Only after I chased did Amanda respond, informing me the product was actually out of stock and offering two options: cancel or wait.
On the 20th, I clearly replied asking to cancel my order.
I then received no response until the 21st - only to be told the item had shipped. My cancellation request was completely ignored.
This is unacceptable customer service. If a customer requests cancellation before dispatch, that request should be respected - not disregarded.
On top of that, after doing further research into the product, I could not find credible scientific evidence supporting the claims being made, which further reinforced my decision to cancel.
Overall, very poor communication, lack of transparency, and a frustrating experience from start to finish. I would not recommend.
21 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Eppyar,
I sincerely apologize for your disappointing experience. I understand how frustrating it was to have delayed communication regarding your order, and I regret that your cancellation request was not processed effectively. Although your refund was issued, it should have been handled much better.
We strive to provide credible scientific evidence for our products and every ingredient is science-backed, which you can find on our Science & Formulations page.
We appreciate your feedback, as it helps us improve our service and we hope to do better in the future.
Kind regards,
The Biocol Labs Team
It has been impossible for me to cancel…
It has been impossible for me to cancel my subscription. I had to resort to changing my payment method.!!
20 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Mike,
I’m sorry to hear you had trouble canceling your subscription. Our Customer Service team is always here to help! You can reach us at hello@biocollabs.com or through the contact form on our website. Please share your order number, and we'll assist you further.
Remember, you have full control over your subscription in your customer account, where you can skip, delay, edit, or cancel anytime. Thank you for your feedback!
Kind regards,
The Biocol Labs Team
I never signed up for autoship
I never signed up for autoship, and there is nothing in my account showing that I enrolled in or authorized recurring shipments. Despite this, they shipped product and charged my card without any email notification or way to cancel beforehand.
It took four emails to get a response, and they simply said they would “cancel autoship” going forward — without explaining how I was enrolled in the first place. When I asked where autoship appears in my account and how to manage it, they never answered.
They told me I could return it, but only at my own expense. Charging customers for unauthorized shipments and making them pay to fix it is unacceptable.
13 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Christina,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with your order and understand your frustration regarding the automatic shipment and lack of communication.
At our company, we strive to provide clear and transparent service, and we are disappointed to hear that we fell short in your case. We are currently reviewing our processes to ensure that situations like this do not happen in the future.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. If you have further questions or require assistance, please reach out directly to our customer service team, and we will do our best to assist you promptly.
Kind regards,
The Biocol Labs Team
It just gets worse & worse
Order placed on February 4th. Acknowledged, but since then no updates. Zero response to my emails. I have now asked for a refund. We'll see.
Would not recommend.
Lousy service.
#U462444
Update, they apologised for the delay & asked if I wanted to cancel & refund, I said yes.
So they ignored that & shipped.
Hopeless. Unprofessional.
They now ask if I'm happy with their response!
Please, avoid this outfit at all costs.
4 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Clare,
We genuinely apologize for the experience you've had with your order. It's clear that we did not meet your expectations, and for that, we are truly sorry.
We appreciate your feedback regarding the communication issues. Your concerns are valid, and we are actively working to improve our response times and service standards.
We want to assure you that the refund has been taken care of by our customer service team. Please reach out directly if you require any further assistance, and we will ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
The Biocol Labs Team
Inconclusive
I’m still trying to get more information from them regarding their products before purchasing.
12 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Anthony,
Thanks for leaving a review and for wanting to learn more before you buy. Our team will do their best to give you all the information needed.
In the meantime you can also find detailed ingredient breakdowns, clinical references and safety data on our Science & Formulations page: https://biocollabs.com/pages/formulations.
Kind regards,
The Biocol labs Team
I was given the information I needed…
I was given the information I needed quickly!
12 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi John, Thanks for the fantastic 5-star review!
We’re thrilled our team could get you the information you needed so swiftly. If there’s ever anything else we can help with, just let us know.
Kind regards,
The Biocol Labs Team
Nonsense company
Nonsense company. Took my order of over £200 worth of product. Then told me it was out of stock and they didn't have a date for restocking. Despite this, I receive twice daily promotional sales emails and see their adverts all over social media - they're literally chasing orders they can't fulfil. What a joke.
2 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Richard & Emma,
we are really sorry for the experience. We’re moving all UK stock to a larger ShipBob centre in Kettering, and the hand-over is taking much longer than planned, so Detox/Reset dispatches are paused even though the items are in the country.
Your order was fully refunded earlier this week and should land in 3–5 working days. The promos you saw were scheduled before the delay; shipping will restart any day now once the new hub is live.
Thank you for flagging this, and please accept my sincere apologies for the inconvenience.
Kind regards,
The Biocol Labs Team
Quick response and resolution!
7 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Margette,
Thank you for sharing your kind words. We’re happy to hear that your experience was resolved quickly and smoothly. We truly appreciate you taking the time to leave a review.
You know were to find us, when needed.
Kind regards,
The Biocol Labs Team
I've tried some of the liver products…
I've tried some of the liver products as I have Fatty Liver… I'm T-Total and have never drank… but my liver bloodcounts have been bad for
A long time… I've not had a current blood test in a while but life has changed so much for the better since trying this product! I've been stuck on a weight plateau for a long time it didn't seem to matter what I tried I was stuck I'm actually not losing x my blood sugar is stabilising so many changes for the better x so worth the effort and money!
7 lutego 2026
Opinia niezależna
Odpowiedź od Biocol Labs
Hi Katy,
Thank you so much for sharing your experience and kind words. We truly appreciate you taking the time to describe your journey and how the product has fit into your lifestyle changes. It’s great to hear that you’re feeling positive changes and that the experience has been worthwhile for you.
Thank you for your trust and for sharing your story with us. We’re here if you need us.
Kind regards,
The Biocol Labs Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.