Even though they offer a refund. They won’t give it. They will ask for blood test, and 10 questions they force you to answer. It’s the worse customer experience I have received. I guess that’s what is... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordere... Zobacz więcej
Reakcja na opinię
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Zobacz więcej
Reakcja na opinię
Great Product!!! People should stop complaining about the glass container - GLASS is to keep the natural ingredients without being contaminated by plastic and microplastic, there is a reason why they... Zobacz więcej
Informacje dotyczące firmy
- Sklep z witaminami i suplementami
- Sklep z ziołowymi produktami leczniczymi
- Zielarz
- Apteka homeopatyczna
Napisane przez firmę
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Dane kontaktowe
Rua nova da piedade 21, 1200-420, Lisboa, Portugalia
- -
- hello@biocollabs.com
- www.biocollabs.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
No refund-Even though they offer a refund
Even though they offer a refund. They won’t give it. They will ask for blood test, and 10 questions they force you to answer. It’s the worse customer experience I have received. I guess that’s what is expected when you order click bait.
**Review for Bicol Labs
**Review for Bicol Labs: A Disheartening Experience**
I recently had the misfortune of dealing with Bicol Labs, and I can confidently say that their customer service is among the worst I've ever encountered. The issues began with their complete lack of communication and transparency. Despite having my card on file, they charged me for an automatic six-month shipment without any prior notice or confirmation. This practice feels like a blatant disregard for customer needs and preferences.
When I reached out to cancel the order on the same day they charged my card, I was met with an inflexible policy that states, “orders placed under a commitment plan are not eligible for return or refund.” This response is not only frustrating but also incredibly dismissive, especially considering I had informed them that I was no longer using their products. It's evident that Bicol Labs prioritizes profits over customer health and satisfaction.
The overall experience left me feeling undervalued as a consumer, and it's clear that this company is more interested in making a quick buck than in fostering genuine relationships with their customers. If you're considering using Bicol Labs, I highly recommend looking elsewhere. Your health and peace of mind deserve better than what this company has to offer.
I had a great experience
I had a great experience. Their customer service it's incredible. They replace damaged product so fast. Easy communication and great product.
I hate giving bad reviews
I hate giving bad reviews, but the product is essentially concentrated apple juice branded really well. After wanting to cancel subscription, the journey to cancel my subscription has taken since MAY (it’s now July) while they continue to charge me for product because it’s a subscription and they won’t cancel even though i’ve requested, I have to now report my card. I’m 15 emails in (no exaggeration) and they keep sending an email via AI vs a real human to cancel even though i’ve requested a human, the human is still disconnected.

Odpowiedź od Biocol Labs
Scam
Scam. They subscribe you without warning, then refuse to cancel your subscription. Required disputing the charge with my credit card

Odpowiedź od Biocol Labs
The team at Bicol Labs responded timely…
The team at Bicol Labs responded timely and professionally.

Odpowiedź od Biocol Labs
My day item came damaged
My day item came damaged. They refused to follow through on a replacement. Packaging was horrible. I told him if they didn’t replace the item they can cancel my subscription so they did do not recommend at all.

Odpowiedź od Biocol Labs
DO NOT ORDER FROM BIOCOL!!
DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordered from here before and have never had this. Also when you go to order, they automatically put you on a subscription, many are not aware of now they are telling me they refuse to cancel!!
It's a shame bc they don't have a bad product, though I subscription see a significant difference, just feeling better after drinking. ... but this is ridiculous and I don't think ANYONE should ever order from here.

Odpowiedź od Biocol Labs
Scammed by Unauthorized Subscription Charge - No Response
I had ordered from Biocol Labs in the past and was satisfied with earlier purchases, which is why I was shocked and disappointed when they fraudulently enrolled me in a subscription this time without my knowledge, consent, or awareness. I only discovered the subscription when I received an automated shipping notification that my order was on its way. Shortly afterward my Wells Fargo debit card was charged $148.50.
When I tried to resolve the issue I called Biocol Labs and reached an answering machine; I left a voicemail with the order number and my contact information and waited for a call back that never came. The order was delivered; I ran after the delivery driver, rejected the delivery in person, and explicitly refused to accept the package. Despite rejecting the delivery, Biocol Labs has not refunded the $148.50.
I emailed Biocol Labs three separate times explaining the situation and requesting a refund; I never received a response to any of those emails. I also opened a dispute with Wells Fargo, but they informed me they lost the dispute and that I cannot refile it. Because my bank dispute was denied and Biocol Labs has not responded or issued a refund, I will be filing a complaint with the CFPB and my state attorney general.
Biocol Labs did send several automated emails about an issue with my charge card and later notified me on June 11 that my subscription had been cancelled for non‑payment, but cancelling the subscription does not address the unauthorized charge or the rejected delivery. I have seen reports online that this is a recurring issue for other customers; in my research I found a scam rating of 17 out of 100, which increased my concern.
This experience has destroyed my trust in a company I had previously purchased from. I do not recommend Biocol Labs. If you value responsive customer service and protection against unauthorized charges, avoid doing business with this company based on my experience.

Odpowiedź od Biocol Labs
Quick response from your bot
Quick response from your bot. Way to go, bot!

Odpowiedź od Biocol Labs
No product, fraudulent delivery
I don’t know if this has more to do with the company or their chosen delivery services but after for or five “delivery attempts” that never happened I still don’t have my package and will probably have to claim fraud on this company.

Odpowiedź od Biocol Labs
Have used Bicol Labs for over a year…
Have used Bicol Labs for over a year with good results!

Odpowiedź od Biocol Labs
After 3 weeks taking the detox
After 3 weeks taking the detox, I feel less bloated, and my immunity has increased.

Odpowiedź od Biocol Labs
Scam!
I am certain I chose the one time purchase but have today found I have been charged again and seemingly signed up to a subscription! But wait, there's more... my first (and I thought only) order has not arrived despite now paying for 2! Surely this cannot be legal? Also, impossible to cancel through the portal and when trying to cancel by email told to do it though the portal! Total scam company .

Odpowiedź od Biocol Labs
Love the ampoules
Love the ampoules, really thoughtful about the environment. The product itself has been amazing, genuinely noticed a difference with bloating. Already subscribed!

Odpowiedź od Biocol Labs

Odpowiedź od Biocol Labs
I took the liver supplements and loved…
I took the liver supplements and loved them!!!

Odpowiedź od Biocol Labs
Excellent experience with Something for a Detox Week
I decided to give Something for a detox week a try on the back of the holiday season, too much food and drinking and jumped on the subscription to keep the cost down a bit. I did it for ca 2 months and feel like it definitely helped 're-set' my stomach. I did also take other steps at the same in terms of better, lighter foods and I enjoy intermittent fasting, so it's hard to say how or where it made the difference - but the bottom line is I feel lighter, less bloated and I will be back to try this or other products again. The glass tubes are super easy to use - I can understand the apprehension with glass from some users - but it really is simple to snap off one end - and while aiming the open end into a glass - snap off the other end. Easy. Tastes quite good too! And crucially, when it came time to adjust my subscription; their customer support was second to none. Thank you!

Odpowiedź od Biocol Labs
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







