Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Zobacz więcej
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Bought a preregistered electric van from a great seller called Richard, All good until van arrived with a fault already on dashboard was told to fully charge and the light on dash will go away.... Zobacz więcej
Tasmin really made the experience of securing my next vehicle so easy......a very warm welcome & extremely efficient, professional handling of the whole process. I would thoroughly recommend Big Van... Zobacz więcej
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Thank you so much, my husband loves his brand new motocross bike, was so easy to deal with Torie, always very helpful with our questions and accommodating the pick up time on a Sunday for my too excit... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Dane kontaktowe
Chelworth Manor, SN6 6HE, Wiltshire, Zjednoczone Królestwo
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,3
Doskonała
252 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simon was extremely helpful
Simon was extremely helpful. When we first visited the van we were interested in, it needed work doing to it. They sorted all the work it needed and were very helpful. The van had a few tiny marks but honestly it was a very good experience nothing hidden. Would highly recommend.
28 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thanks for the review, Simon will be pleased with the feedback! We pride ourselves with our preparation!
I highly recommend it
I highly recommend it, Michael and his team are super friendly and provide excellent service! Thank you
27 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
glad you are happy with the team here at Big Van World. thanks for the review!
Very easy to find and great staff
Very easy to find, excellent staff. very respectful and polite and also excellent at what he does. 100 recommend.
26 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thrilled you enjoyed our service! Thanks for the 100% recommendation!
Odpowiedź od Big Van World
Thanks for your feedback! We’re glad you’re happy with the van and our service!
Bought a ford transit courier from here…
Bought a ford transit courier from here with part exchange, all went brilliantly, very happy with the value for my vehicle I was offered.
Tasmin was very professional and friendly, highly recommend big van world. Thank you
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thrilled you had a great experience! We really appreciate your recommendation!
Was helped by Simon in buying a…
Was helped by Simon in buying a Vauxhall Corsa . Could not have been nicer or more helpful . Really really pleased in the service we received .
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for leaving a 5 star review, Allen. What a wonderful review for Simon, we will be sure to pass on your feedback. Thanks again for choosing Big Van World and we’re always here if you need anything in the future.
The Big Van World team 🚐🌍✨
Very Professional and gave me all the…
Very Professional and gave me all the information needed.
Also very friendly service, thank you Simon
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the kind words, Louise! We’re really pleased to hear you found the service professional, friendly, and informative — that’s exactly what we aim for.
Simon will be delighted to know his help was appreciated. Thanks again for choosing us, and we’re always here if you need anything in the future!
Thanks again,
The Big Van World Team 🚐🌍✨
Repo Man - Does NOT recommend
I bought a vehicle from Big Van World and had a terrible experience. First, I called and spoke to Tasmin. When I asked if she could knock any money off the price, she was rude and said no, “we are the cheapest,” and the conversation ended there. A few days later, she called asking if I wanted the vehicle. I said no because you weren’t prepared to offer a discount. She then asked how much I wanted off, and I said £250. She agreed but said I had to buy it before the end of the month. I said I’d pay a deposit.
When the final bill came, I noticed a £149 admin fee added. When I questioned it, Tasmin became very rude and insisted she had told me about it. Also it as to late to cancel as I had paid a deposit and put insurance on the vehicle. There was no reasoning with her; it was her way or nothing. I asked what the admin fee was for, and she said it was for an HPI check. I told her I would do my own, as it would only cost £25 max, but she wouldn’t accept that.
When I picked up the vehicle, I told her I wasn’t happy about the hidden admin fee, but she didn’t care and said she had already told me. As we walked to my vehicle, I said I’d leave a bad review, and she asked why. I told her it was because of the overcharging. She responded, “So you’re going to leave a bad review for that?” and then stormed off, saying, “Your vehicle’s over there.” When I asked where the keys were, she just shouted, “They’re in it.”
Worst customer service I’ve ever experienced. She expected me to believe that an HPI check would cost £149, but when I checked the paperwork, there was nothing about it. Avoid this place at all costs if you want to avoid rude service and hidden charges
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to take this opportunity to clarify a few key points. The £149 administration fee is a standard charge and was explained during the phone call when the deposit was taken. This fee is not just for the HPI check—it also covers a range of essential services including vehicle preparation, documentation processing, and administrative support to ensure everything is completed accurately and in a timely manner.
As a vehicle supermarket, our goal is always to offer the most competitive prices possible, which is why we don’t typically negotiate heavily on price. We’re proud to say that many of our vehicles are priced among the lowest in the market, and we regularly benchmark to maintain this. That said, we do occasionally agree to small discounts where appropriate, and we’re pleased we were able to do that in your case.
We are genuinely sorry if you felt the communication was not up to standard. That is never our intention, and we will look into this further with the team involved. Customer service is something we take very seriously, and we aim for all our team members to be helpful, respectful, and professional at every stage of the process.
If you would like to speak further about your experience, we’d welcome the opportunity to address your concerns directly. Please feel free to contact us at 01793 751866.
Kind regards,
The Big Van World team
Odpowiedź od Big Van World
Thank you for coming back to us, Ricky- it really means a lot! We’re so pleased to hear you’ve had great service each time, and we truly appreciate your continued trust in us.
Enjoy the new van, and we’ll always be here when you’re ready for the next one!
Thanks again,
The Big Van World Team 🚐🌍✨
Great buying experience from start to…
Great buying experience from start to finish, friendly staff when we arrived and throughout the signing process. We would definitely use them again 5*
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the fantastic review, Stephen! We’re so glad to hear you had a great experience from start to finish and that the team made you feel welcome throughout the process.
It’s always lovely to hear customers say they’d return- that’s the biggest compliment we could ask for.
Enjoy your new van, and we’ll look forward to seeing you again in the future!
Thanks again,
The Big Van World Team 🚐🌍✨
Very smooth process can is stunning and…
Very smooth process can is stunning and immaculate very professional and very helpful highly recommend
28 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you so much for the five star review! We’re pleased the process was smooth and that you’re so happy with your new van, “stunning and immaculate” is exactly what we love to hear!
We really appreciate the recommendation and are here anytime you need us in the future.
Thanks again,
The Big Van World Team 🚐🌍
Really professional company to buy…
Really professional company to buy from. Van was as advertised. Mike handled the sale very efficiently. I would recommend this company to everyone
27 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the fantastic review, Ronnie! We’re glad you found the van exactly as advertised and that Mike made the whole process efficient and straightforward.
Your recommendation means a lot to us, and we’re pleased you had a positive experience. Wishing you all the best with your new van, and we’re always here if you need us again!
Thanks again,
The Big Van World Team 🚐🌍✨
Friendly helpful staff who did…
Friendly helpful staff who did everything they could to facilitate me picking up my new van around my shifts. The van seems to be in good condition and I had no problems on the way home.
26 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the great review, Lindsay! We’re really pleased our team could be flexible with the handover to fit around your shifts, we always try to make the process work around our customers’ schedules.
Thank you for taking the time to review,
The Big Van World team 🚐🌍✨
Great friendly service
Great friendly service
The van was in lovely condition as good as new
Very happy with the purchase
24 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the five star review, Sam! We’re so pleased to hear you’re happy with your van and found it in such great condition — that’s exactly what we aim for. It’s great to know the service felt friendly and welcoming too.
Thank you again,
The Big Van World Team 🚐🌍
False photo shoped pictures Bad dealer
If your thinking about bying from these I would definitely listen to the bad reviews I didn't and wasted my time and money going all the way up to see a bike that was nothing atall like pictures or advertisement every picture online is colour enhance and photo shoped to make all bikes look cleaner and in good condition believe me if you go look at any used bike here it will be nothing like condition in pictures I can garuntee you that poor quality bike that claim to be serviced and inspected are neither of them bike will be in poor engine condition and probably false hours showing luckly i wasn't stupid and walked away i could tell all the bad vibes from these guys trying to push a deposit before even viewing to get you i didn't fall for any of there dodgy stuff but was shocked at the quality they claim and the reality when you see bikes I'm person wow I am shocked the photo shop skills are impressive I must say that but on a series note don't waste your time I was lucky I only lost £50 in diesel and a day's work to find this out myself so I was lucky I didn't get to stung but honestly the bad reviews are true in this occasion unfortunately guys so be warned
21 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
We’re genuinely disappointed to read your review and would like to address some of the points raised, as they do not reflect the experience we provide to our many happy customers. In fact, where you have said ‘trust the bad reviews’ you are our only negative review on the motocross bikes so we are unsure what you are referring to.
Firstly, the colours of the bikes we advertise are determined by the manufacturers themselves — especially in the motocross world, where branding and colour schemes are bold, consistent, and well-recognised. We absolutely do not, and have never, photoshopped or colour-enhanced our bikes. In fact, doing so would be counterproductive and damage our credibility. If anything, some earlier images may have suffered from poor camera quality, which is a shortcoming on our part — but certainly not a sales technique.
Secondly, we keep detailed records of every booked appointment, and we do not recall this specific viewing. All viewings are by appointment only, and no other customer has expressed the concerns you’ve mentioned. When we reached out via Trustpilot to get further details to investigate your experience, you declined to provide a name and phone number — which is unusual, given that any genuine booking would have involved contact details being shared.
We also want to be clear that we do not “push deposits before viewing.” We offer the option to place a refundable holding deposit for customers who wish to reserve a bike, but this is entirely optional and not required prior to any in-person viewing.
We take pride in the condition of our bikes and the honesty of our listings. All motocross bikes are inspected thoroughly, and we’re always transparent with customers about the condition, history, and hours shown.
We’re sorry you feel this way, but based on the inconsistencies and lack of traceable engagement, we’re left confused as to the authenticity of this experience. That said, if you would like to have a genuine discussion to resolve any misunderstanding, we remain happy to speak with you directly.
Kind regards,
The Big MX World Team
Excellent service very friendly and…
Excellent service very friendly and professional. I am very happy with this company and will definitely use again .5 stars . Thanks
21 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the 5-star review! We really appreciate it — it was a pleasure dealing with you.
We’re glad the process was smooth and professional, and we’ll definitely look forward to working with you again in the future for more motocross bike purchases.
Thanks again for choosing us!
Big Van World
Excellent
Fantastic customer service and fantastic vehicles, made finding and buying my vehicle incredibly easy
28 lutego 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the fantastic review, Paul! We’re pleased to hear that you found the whole process easy and that you’re happy with both the service and your new vehicle.
Enjoy your new van, and we’re always here if you need anything in the future!
Thanks again,
the Big Van World team 🚐🌍
Great customer experience from start to…
Great customer experience from start to finish, communication was fluid throughout our purchase.
Thanks to Matty, Tasmin and the team at BVW.
We will be back!
19 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you so much for the fantastic review! We’re glad you had a great experience from start to finish, and that the communication was smooth and clear throughout — that’s exactly what we aim for. We look forward to welcoming you back when the time comes!
Thanks again for choosing BVW,
The Big Van World Team 🚐🌍
Excellent and efficient service
Excellent and efficient service. Nice van at a good price.
17 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the great review, Peter! We’re really pleased to hear you were happy with the service and found a van you liked at a good price. That’s exactly what we aim for.
Wishing you many smooth miles ahead, and if you ever need anything else, we’re always here to help!
Thanks again,
The Big Van World team 🚐🌍
Tasmin was very helpful efficient and…
Tasmin was very helpful efficient and friendly, as much coffee as you could wish for. We are very happy with our green sprinter.
17 marca 2025
Opinia niezależna
Odpowiedź od Big Van World
Thank you for the lovely review! We’re so pleased to hear you’re happy with your green Sprinter — we thought it was a great choice of paint colour!
Wishing you all the best with your new van, and if you ever need anything else (or just fancy another coffee), you know where we are.
Thank you,
The Big Van World team 💚
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