Problem with Bigrock is, they have server on IP range 66.116.XX.XXX and this is the worst ip if your server is with them, this is down or has degraded performance issue every week (i must say every... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... Zobacz więcej
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excellent , outstanding , fast what else we need when we have problem and if we get solutions fast thanks a lot Aishwarya S ......u r amazing ...u make our life very easy when we are in trouble an... Zobacz więcej
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I recently faced a serious problem with my shared hosting account — my hosting directory suddenly became inaccessible, affecting over 20 client websites hosted under one account. Understandably,... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Dane kontaktowe
Old Nagardas Road, 400047, Mumbai, Stany Zjednoczone
- www.bigrock.in
3,9
Dobra
386 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Worst and poor service support in…
Worst and poor service support in entire industry, having more than 35 domains and their agents seems works from home, keep you waiting for 30 minutes and close you sessions without informations, shifting all my domains to other where, i regret using bigrock, bunch of worthless team.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly with the delays in support response and the handling of your sessions. We understand how concerning this must be, especially when managing multiple domains.
We understand how frustrating this situation is. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The service is extremely poor specially…
The service is extremely poor specially for emergency help. So far I am on my 6th call and still my issue has not been resolved, my organisations emails have not worked the entire day.
Upate 2:
I have been trying to update our website and change nam servers, I have not been able to get their website to work properly for 3 days now and their customer care is not answering any phone calls to resolve this issue. I thought the worse was over but they keep surprising me on how bad a service they can provide.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Kunal,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, especially regarding the difficulty in reaching support and the ongoing email service disruption affecting your organisation.
We understand how frustrating and impactful this situation must be, particularly when it involves business-critical communication. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Confirmed Refund, Then Denied — Extremely Poor Coordination
Thank you for your response.
However, I’ve already been in contact through the same support channels you are referring me to, and unfortunately, the situation remains unresolved.
A refund was publicly acknowledged, but internally there has been no execution or clear progress so far.
At this point, being redirected again to the same support email loop does not move things forward.
I would appreciate if this case can be escalated internally to someone with the authority to actually process the refund, and not just re-route the request.
I remain available, but I believe this now requires proper internal ownership rather than standard support handling.
----
About a month and a half ago, I contacted support because the hosting service I purchased did not clearly specify — or make it evident — that it lacked several key features, such as the ability to schedule meetings through email clients or Google Meet, as it was not bidirectional.
After a month and a half of follow-ups, they finally contacted me and confirmed that they would proceed with a refund and migrate me to a better email service, which I even offered to pay for. I was instructed to back up my emails to ensure a smooth migration without data loss.
I have now been backing up my email daily for the past week, yet neither the email migration nor the refund has been completed.
When I contacted support again through their website, I was told that there is no refund request on record. This means that what I was told via email by their support team was not accurate.
This raises serious concerns about how they handle commitments, data, and overall reliability. If they cannot honor basic agreements, it is difficult to trust how they manage customer data and services.
I would strongly advise caution when dealing with BigRock.in.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, particularly the confusion around the refund confirmation and the delay in your email migration. We understand how frustrating it must be to receive conflicting information after multiple follow-ups and to have your expectations not met.
This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your case in detail and clarify what has occurred.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Mukund is a really helping person and…
Mukund is a really helping person and he solved my issue in one interaction.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Jitendra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund Narayan Choudhary was very…
Mukund Narayan Choudhary was very insightful and resolved my issue in one go
6 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund handled the issue very patiently…
Mukund handled the issue very patiently and did everything possible to resolve my problem.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Rahul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Mukund Narayan Choudhary is very good…
Mukund Narayan Choudhary is very good person and very helpful and experienced as well.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Max,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
Thanks Mukund Narayan Choudhary for the excellent support
Thanks Mukund Narayan Choudhary for the excellent support you provided
4 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
problem resolved faster as expected
problem resolved faster as expected
28 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Ayush,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary
28 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Pankti,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great Technical Resolution By Mr Mukund
It has been a great experience with Mr. Mukund, who helped me clean up the third-party record in the DNS zone, which eventually resulted in compromised site errors in ad accounts. He is well informed, solution-oriented.
27 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Payal,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund N
Mukund N. has good knowledge regarding server and solved my issue in signal intersection. happy with the support.
26 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mukund is extremely knowledgable and…
Mukund is extremely knowledgable and was quick to identify and resolve the issue - great chap.
23 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary is great
Mukund Narayan Choudhary is great, he helped me to clear all the bugs on my webiste. he is quick and great guy! thank you mukhund
20 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
very bad customer service...I paid for…
very bad customer service...I paid for domain registration and the domain is till not activated
17 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Ajish,
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning it can be when a domain registration has been completed but the domain is not yet active.
Domain activation delays can occur for several reasons, including payment verification, registration processing, or configuration requirements, and we apologize for any inconvenience this situation has caused you. We also regret that the support you received did not meet your expectations.
We would like the opportunity to review your account and check the status of your domain registration to help resolve this as quickly as possible. Please contact us at grievance-officer@bigrock.com with your account details and any related order or ticket numbers so our team can investigate and assist you further.
Thank you for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Thank a lot Mukund Narayan Choudhary…
Thank a lot Mukund Narayan Choudhary for your great support and solutions
15 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great guy...supported with step by step…
Great guy...supported with step by step approach
14 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Binoy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Very disappointing experience with…
April 8th, 2026:
I am still dealing with this issue after more than a month. Yesterday, I received confirmation via email that a refund would be arranged for a specific billing ID.
However, today their customer support team told me there is no refund request on record.
This level of internal miscommunication is unacceptable. What one team confirms in writing, another team completely denies.
At this point, it’s not just about delays — it’s about reliability and trust.
-----
April 7th, 2026:
After a month, I’m still waiting for a proper solution. We’ve exchanged several emails, but since my first Trustpilot review, they keep going in circles and offering temporary fixes instead of actually resolving the issue.
If I previously thought BigRock’s post-sales support was bad, now I can confidently say it’s awful.
------------
Very disappointing experience with BigRock.
For almost two months I’ve been trying to contact their sales team to upgrade my email plan, since the current service does not support the features I need for my CRM and calendar integration.
Support chats did not resolve the issue and the only call I received from sales was at 3:00 AM Chile time, even though I had clearly requested contact by email due to the time difference.
Because of these delays, I only discovered the limitations of the service after the 30-day money-back guarantee period had passed.
I am still waiting for a response from their billing team. The sales support and response times have been extremely poor.
⸻
13 March 2026
Hi Cathy,
Thank you for your response. I sent the requested details yesterday to the grievance-officer email address so the case can be reviewed.
I hope we can reach a fair resolution soon, as the issue has already taken several weeks to resolve.
Kind regards,
-----
8 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the difficulty you faced while trying to contact our sales team to upgrade your email plan. We understand how important it is for your email service to support the features required for your CRM and calendar integration, and we regret that the process has been frustrating for you.
We understand how frustrating it is to experience delays in communication, especially when you had requested to be contacted via email due to the time difference. Receiving a call at an inconvenient time and not getting timely responses from the sales and billing teams is certainly not the experience we want our customers to have. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Bigrock will be the Biggest rock in…
Bigrock will be the Biggest rock in between you and your customers. Pathetic customer care, too many hosts on one server which means your website will stop opening after 3 months of purchase. Do not purchase!
12 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Andrew,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our services has left you feeling this way. We understand how important reliable hosting and responsive customer support are, especially when your website plays a key role in connecting with your customers.
Your concerns regarding server performance and support quality are taken seriously, and we regret any inconvenience this situation may have caused.
We would appreciate the opportunity to review your account and better understand the issues you encountered.
Please feel free to reach out to us at grievance-officer@bigrock.com with your account details and any related ticket numbers so our team can investigate the matter further and assist you accordingly.
Thank you for bringing your feedback to our attention.
Bern O.
Online Experience Specialist
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.